Called Reed and had their Lead Technician Tom come and service my unit. He was knowledgeable, professional, and quick to diagnose the problem and get my unit back up fast! I would definitely recommend this company to any and all as they were able to do this on a Saturday when most other companies were closed. Theyve made a life long customer today for sure!

Excellent experience overall with professional staff and prompt service. Had a new system installed recently and have used their services in the past on a 20 plus year old unit. Very happy.

Reed Service Company did an outstanding job installing a new unit, new air ducts and a new thermostat. Jeff was very professional and answered all of our questions. His team did so great in communicating with us every step of the way. Overall I highly recommend Reed Service Company. Thank you Jeff and team! We will be recommending you to anyone needing your service.

I would HIGHLY recommend Reed Service Company. They came out and did a great job with our A/C unit. Ray, Brian, and Danny were an amazing team and got it done. I really appreciate Jeff for coming out to review our units and any question we asked he answered and explained. This definitely our go to A/C company. Now our home is ready for this Texas weather.

Brian and Austin did a super job for me. They are to be commended for their professionalism, quality of workmanship, and empathy for my situation during my AC outage. Thank you both for such a great and timely job well done!

Reed Service installed a new AC/Heat unit at our home. It was a great experience from start to finish! Jeff Ridley well advised us on replacing our 19 year old unit. Installation guys did a great job. And Jeff came for a final walk through and answered all our questions. Pricing was reasonable too! Painless from start to finish!!

Reed Service responded within 20 minutes of leaving a message on a weekend morning! This is one of the MOST Dependable and Professional companies I have ever dealt with. They went above and beyond the normal to get the A/C working in my house again. Jeff Ridley makes sure they do exactly what he says they can do for you! Use Them!

Our experience from beginning to end was the best! We had multiple companies come to our home and give us bids for a new unit. Reed was the most professional, respectful, considerate and best value! Thank you Jeff and Tom for the extra special attention to the smallest details! We will recommend you to anyone looking for an A/C unit. 🙂

If you need your AC work on or replace. Reed Heating and Air Cooling is the One to call on. Very reasonable, very friendly and polite people. Just replace mines I’m A Happy Camper!! Good People and Service. 04/08/2021

Reed Service did an outstanding job from start to finish! Salesman Jeff was very professional, and the installers where also very professional and very hard workers. Jeff did several job checks throughout the day to make sure the job was being done, but also to help if they needed help. Very please with the service we received. Will definitely recommend Reed Service.

Reed Service Company was excellent on time, helpful and very knowledgeable. I had a tired old ac and reached out to a couple of ac companies in the area and Reeds contacted me and set up an appointment the following day to come out and review my system and house. I was offered 4 options to choose from and never felt any pressure and everything was thoroughly explained. Ac appointment was setup promptly and was exactly what I asked for and I received a follow up call to see how everything was going and if I was satisfied. Needless to say I was very satisfied. I would recommend to anyone in need or an ac need. Thank you Reed Service Company!

When I needed the A/C in my new home replaced, my realtor recommended Reed Service Company and Im so glad she did. At our initial meeting Jeff Ridley addressed all my concerns and questions, gave me a great deal on a Carrier Comfort 3.5 Ton 16 SEER Condensing Unit, and got the installation scheduled in a timely fashion. He also showed up at 7:45 a.m. on the day of the installation to follow up and told me how long it would take. When Reed Service techs Adam and Larry arrived shortly after that to begin the installation it was absolutely chucking down rain, but despite the weather they didnt stop until the unit was fully installed, checked out and running. Carli in the office coordinated the payment process perfectly and relayed all my messages to Jeff and the team and was always charming and courteous whenever I phoned. My sincere thanks and gratitude to Jeff and all the team at Reed Service Company for making this process so easy for me and for giving me the confidence I can rely on them for professional service whenever I need it. Well done, yall--I rate this company FIVE STARS(*****)!

Thanks to Jeff Ridley and the installation guys for their prompt service in replacing and updating my HVAC system. Very professional and all around excellent service.

AC went completely out. Jeff came out to quote us on our different options with absolutely no pressure to purchase the most expensive unit. He sat down in our hot house and explained how the different systems worked, making sure we fully understood what we were going to purchase. They came out the next day on time and completed the installation. All the guys were very friendly and knowledgeable of the system they were installing. Jeff was even able to acquire a better unit with a better rebate for us after we spoke about the initial price. Jeff called after a few days to be sure we were completely satisfied and that everything was working properly. Reed service company will be our go to for any AC repairs after the exceptional service that they delivered. Thanks Jeff!

I couldnt be more satisfied with the service provided by every member of the Reed Service team. It was extremely easy to request a quote after hours on their website and Jeff responded promptly the next morning. He was right on time and provided a quote right on the spot explaining the options available while being sure to address all of our concerns with our previous system. It was an easy decision to choose Reed Service and they installed our new system the very next day. We were extremely happy with the professionalism, efficiency and overall experience with Jeff and his team. Once installed, our house was cool in under an hour. The the system is super quiet and the humidity controlled as promised. Jeff followed up the next day to see how we were doing and let us know a technician would be by on Friday to check the system. I would highly recommend Reed Service.

Had a wonderful experience with Reed Service Company. Jeff was friendly and made the process easy for me getting a new unit, and the men doing the installation were courteous and efficient. There was an issue with the outdoor unit being damaged which was not anticipated, but a new one was ordered and delivered via hot-shot. I would recommend Reed for your AC needs!

I was in the market to purchase a new AC unit. Jeff came out, looked over what I had then sat down with me to go over what I needed and what needed to be done. I continue to shop around for the best option for me and my experience was not good. I had one company give me a bid over the phone without ever coming to check exactly what I needed. I had another company come out and he did everything but what I had called him for, then eventually tell me I needed a new unit. Those experiences was not professional on any level. I contacted Jeff, he scheduled the installation date, they arrived the day of installation in a professional manner. Thank you, Jeff for your professionalism. Also, a Thank you to the Techs. They install my new unit and left everything completely clean. So once again Thank you Jeff .

We decided to change a 20+ year HVAC system before summer. The REED SERVICE COMPANY is as good as you can get. We got bids from three other companies and Reed CO. came in with the best offer, Jeff R. was a great consultant for the job. Jeff had some recommendations for the job we had not thought about and it all come together very well. Carrier system is working well, we added the Air Knight air purification system and everything is much fresher. The install team was great, worked well together and very respective of the property. YES I DO RECOMEND THE REED CO FOR HVAC INSTALATION.

This Company is the BEST throughout the Entire Golden Triangle. They Completed a Job in 1 day that a company couldn’t finish in 4!!!Company Wide they Professionalism and Response times are Out of this World.The Technicians are ABSOLUTE the BEST and not to Mention they Salesmen “JEFF” is one Heck of a guy. His Professionalism; his Knowledge of the Complete job and most of All “KNOWING exactly what fits the Customers Needs”!!!! I Rate you guys #1 OVERALL and give you 1 Million Star Ratings!!!!! Thank you for your Hard work guys (The Entire Team).

I am very please with the service I received. The tech was very Very professional and courteous and was concerned about my safety he wore a mask During the time of service and doing his interactions with me. I would highly recommend them for your AC needs. The tech that repair my AC is (John) very Knowledgeable and professional I would recommend him to anyone. Thanks Reed. I had another company come out the day before I called you guys and I still have heard back from the other Co. You guys are a First class operation thanks.

I had a complete new Carrier ac/heat system installed on May 12, 2020. Jeff had met with me at my house a few days earlier to discuss the choices for a new system. The visit took less than 1 hour and a system was decided on . He explained all the details and what to expect. When Jeff and the crew showed up they went right to work. The crew completed the job in one day. Everything was done as expected. Very professional. The system works great and I am totally pleased with the unit and Reed Service company.

I work for a business in Port Arthur, and we switched to Reed a few years back. They have been nothing but amazing the whole time. Our tech that comes out a lot, Jeff Justice, has spent a lot of his time here, identifying, and fixing our problems in amazing time. Theyve saved us from many disasters by fixing A/Cs, exhaust fans, etc. very quickly and efficiently. Hands down the best A/C company Ive worked with.

Jeff Ridley took the time to verbally explain the scope of work, and the benefits of doing the task as he prescribed, and provided a drawn out sketch of the process, making sure I had a clear understanding of how the work would be executed.The technicians(Adam & Larry) arrived on-time and was ready to work!Larry & Adam were extremely professional and courteous, they both demonstrated a pleasant demeanor and their work was exceptional.The work area was cleaned upon completion of the job!Excellent job Reed Service Co.

I had an excellent experience with Reed Service Company. Was looking for someone to install a mini-split system Id recently purchased, and Reed was willing and able to come out very quickly, told me what they wanted to do, asked for my input, and had someone out there promptly to get working on it. One of the supervisors/managers even came back after the work was done just to inspect the workmans craftsmanship. A great experience, and I would not only recommend them but will plan to use them in the future for any/all HVAC-related needs!

Called last Saturday morning spoke with answering service. They never to thus say calked back. But thats ok. I called T.C.T they came out same day. Happy 😊

These guys are amazing -- I own several rental houses and will only use REED. This most recent time Blaine took car of me on an emergency call. He got there quickly, found the issue, and fixed it. He was very fair in his billing. I know i will use these guys again. If you are a Landlord these are good folks to keep in your phone.

Just added a split system for my upstairs bedroom / bath. Jeff was very professional and quick to give me a quote and get the job done. Ive had many different crafts come to my home to do work, but Reed Service was by far the most professional guys ever. The work performed by far surpassed what I expected but the equipment and installation look so nice on the inside and on the outside of my home. Highly recommend!!!

This shout goes out to Service Tech Anthony Turner. Had a no heat issue. First Technician wired my thermostat up wrong causing the 3am fuse to blow when the heat was turned on. Second Technician came out and said I had a bad thermostat so I bought a new one just like the old one...same problem. So I bought another thermostat and waited on the Technician. I explained my problem to Anthony over the phone and he knew right off what the problem was. He rewired the thermostat and put the old one back on and wa allah the unit fired right up within minutes. Truly one of the most knowledgeable, honest Technicians I have ever had the pleasure of dealing with. Thank you Anthony.

The salesman, Andrew, was knowledgable and responsive; and the technicians, Ray and Brian, were prompt and professional. They addressed not only the issue that I initially had with my air conditioning unit- they corrected the issues from when the unit was originally installed, all at a fair price. Would recommend, would use again.

Tom Crump was my technician it was a Sunday my upstairs ac stopped working called several companies 8am Reed was 1 of two that responded the other company couldnt get to it till Monday evening. Tom called me within a hour said he had about 10 jobs in front of me but he would get there.man of his word 9pm he called I tried to tell him him I would be good till tomorrow he had been at it all day .he still wanted to look at it within 10min found the problem. Couldnt have asked for better service .Very satisfied highly-qualified companyThx again Tom

These guys were absolutely fabulous! They had to special order my wall unit and they put in loaner window units. In this time, we went through the flooding for Imelda and we had special electrical needs. They gave us a great price and helped us every step of the way. I cannot recommend these guys highly enough.

The crew were amazing, massive 4-day project, with R & R of ancient ducting and 16-year-old indoor and outdoor units. They cleaned up after themselves every day, hauling out and away the old ducting from a very low ranch style roof. They were happy to answer my questions as work progressed, and there were FIVE service trucks on the last day to cover all bases and ensure that the installation met our expectations. The Carrier units themselves are so good (still in their first day of operations) that I wish we had had this work done sixteen years ago when we had the chance back then.

We just installed two mini splits air conditioning systems at the Animal shelter where I work . The guys were great, timely insulation and great service. We are loving our system. We recommend Reed Services for all your heating and cooling needs!

Our experience with Jeff from Reed Air Conditioning was smooth from the quote to the installation. 5 star services!

We called Reed Service Co. to replace a mini-split air conditioner. They had the best price of the three places I called. All four employees we interacted with (Blaine the diagnostic technician, Jeff R the comfort consultant, Jeff the installation technician and Carleigh at the office) were polite and professional. There was an unforeseen complication with the installation that could’ve cost us several hundred more dollars as well as delays to the installation. Our comfort consultant, Jeff R, was more than helpful offering several solutions as well as providing additional resources to help keep our house cool in the interim. Long story short the complication was an easy fix and we were not charged any extra money for the additional assistance from Jeff R and the installation was completed on time. I highly recommend the team at Reed Service Co. in the Beaumont, Tx area.

Reeds was the only air conditioning contractor that would listen and give a fair shake. They were prompt and polite would definitely give a 5 star review!

Excellent prices and customer service. Andrew, the AC Salesman, beat another quote by over a thousand dollars and offered better equipment. Install techs Brian and Dmitri arrived promptly at 7:30 AM and worked until 5:30 pm to get the work done. I would highly recommend Reed Service for all of your AC needs.

Big thanks to Brian, Demetri, Dillion, Tom and Jeff. I really recommend them for any AC work you are needing on your home. They work extremely hard and fast. I just got my new Daikin system, and it already has the house feeling good. Thanks again you guys!

Technicians Mr.Dimitri and Mr.Will provided excellent service and were very informative and professional. Definitely reccomend this company! My entire central a.c/heating unit had to be replaced and they installed the whole thing with no issues.

I normally never leave reviews, actually this is my first good review, actually great review. I was in the market for a new heat pump and did a lot of research online first, then I had 5 estimates done, REED Services was my first estimate. From start to finish this company is pure professionalism at its best. Jeff our salesman came out to do the estimate, he looked everything over listened to our wants and needs and then went through everything in detail and explained a lot of things we had questions about. He spent an hour and a half and made sure we understood everything, he emailed our estimate the same day. After the other 4 companies that came out and gave us our estimates, after each my wife and I discussed what we thought about the salesmen and their products and always said the same thing we like Jeff better and the equipment he offered. My old unit in the house was very a very small 5 ton unit that was in a tight closet and we knew the new units were going to be bigger and a challenge to install. Jeff came out with his crew of great guys and introduced everyone and showed them what they had to do. They had to cut the opening bigger to get the unit to fit and even then it was an extremely tight fit. The crew was here all day and had everything installed and working before they left, Jeff stopped out again mid day to check on everything. When they were done everything looked great and they cleaned up everything when they left. Jeff stopped out the next day to take measurements for the new door they were ordering for me, all included in the price. My wife and I really can not say enough good thing about the whole process from start to finish, even had 60 month free financing. the unit came with 12 year outside whole unit warranty and 12 year parts warranty, we also purchased the 12 year labor warranty at a great price. We look forward to working with this company for years to come and highly recommend them to everyone we can.

I have used Reed for 15 years. Great service. Yesterday they installed a new ac system. The crew arrived on time and get it up and running by the afternoon.

Awesome service. Best price around. They handled my issue above my expectations. They were very professional and friendly. Made sure i understood everything that was happening and kept in touch. Deff would recommend them.....Jeff was wonderful to work with and made this process easy

They do excellent work. The service technician, Mark McElvain, is very knowledgeable in his field. He was very neat & careful not to track into our home any debris from the outside. And, took the time to explain & answer all of our questions. All the people we have had dealings with at Reed Service Company over the years have been top notch, courteous, and professional. I highly recommend this company. Reed Service Company is 5 stars all the way!

Very professional people. They have done our AC work for years. We have a service contract with them. Any time we have a problem no matter what day of the week or time of the day, we are always taken care of promptly. Recently our 17 year old unit had to be replaced. Jeff, the sales man, came out and explained all of our options. There was no pressure to buy the most expensive unit. The next day the installers arrived at the exact time we were told they would be here. They installed our new unit, cleaned everything up and hauled off the old equipment. Jeff came back and explained how to use the new thermostat and checked to make sure all the settings were correct. Now Reed is going to help me with humidity issues in my beach house. We could not be happier with their service and we highly recommend this company.

I had Reed come out to inspect my AC before closing on my new home and I was so pleased with the serviceman who came out. He gave me a very warm feeling about his company and their values. He sat down one on one with me and discussed all of the issues I could possibly experience with the older unit and gave me a very clear understanding of what needed to be done. Great service and wonderful people.

I had an awesome experience with this company. Tom came out and was very helpful and attentive to the issues we were having. The only thing that wasn’t ideal for this visit was that he was two hours later than what I was told. I would have liked some one to have called and let me know that his previous job was taking longer than expected. However, the service provided when he showed up was worth the wait. Would use again!

This company is the real deal they installed a DAIKIN air conditioner a gas furnace and APRILAIRE air purifiers in my home they were prompt professional and knowledgeable I requested that my unit sit off the ground. this was no problem, Jeff returned the next day to inservice me on this high tech system that I can control at any time any where from my iPhone $10,769.00 well spent. thanks to Jeff, Adam and their crew I am very happy. job WELL DONE

Reed helped me out a lot! I was in a bind with no AC. The salesman was kind and understand about the situation. They worked with me with the price to get what I needed within my budget. Within 2 days of the handshake my house was ice cold! Thank you Reed for all your help!

Jeff with Reed Service was extremely helpful in getting our air up and going. The installation was done by a professional group of guys. We went from burning up to needing a sweater within a day. Thank you Jeff and team for cooling us down!Heather at Rent A Tire

Great job getting unit doing best it can

Always above and beyond greatness. Blaine was no exception yesterday. Ty

I used Reeds air conditioning and heating the technical people installed my equipment were professional kind courteous had a great time friendly service would recommend Reeds air conditioning and heating to my friends.

Ray, Will and Derek working for Reed Service Company were outstanding! They manged to install a completely new HVAC system in umder 8 hours. I could not have been more pleased. They cleaned up after themselves and were very professional.

They gentlemen were very nice and professional. They did a great job and were very informative

We had a service tech make a call on a Sunday when our AC unit quit cooling. He went above and beyond to help us. He spent about two hours at the house answering our questions and giving us advice on our options. We never had the impression that we were wasting his time. He was extremely helpful and this was unexpected for a Sunday service call.

Reed is excellent, Mr.Tom was great, definitely will go to them for all my future a/c problems. Thanks

We called this morning at 7:45 and had someone out by noon. My friend recommended them and she was right. I’m always leary of auto or central air repair, but John, the technician, was honest and professional. He even tolerated my friendly mutts :-)Thank you, Reed Air Conditioning for great service and thank you, Donna Stone, for referring us to them.

Called and Carley had a repairman our this afternoon. Anthony was the service man and he was awesome. It was hotter than heck in the house, attic and outside. He was so nice and kind. Thank you Reed Service was getting me COOL again.

I had my air conditioning stop on the weekend, 3 days prior to family coming into town for my daughters graduation. I called and received same day service for the diagnosis and repair of my a/c units. The technician was very kind and repairs were made quickly and efficiently. Thank you for the level of quality and timely service I experienced at REED Service Company.

Outstanding Customer Service, fromcalling in the request to the tech coming out here! Highly Recommend!!

Replacing the entire system inside and out after our house flooded. From the initial call to install the customer service has been great. All the guys seem knowledgeable and theyre very very nice! I would have given 5 stars but install is taking a little longer (2 days) than expected. Which is not a big deal for us at all but for the sake of a honest review. Were not up and running yet due to the whole house being gutted and repaired so i cant say how start-up, adjustment of air flow, or product performance is yet but Ill update when we get to that point in construction. I anticipate this new Daiiken 5 ton, 2 stage, humidity controlled, bad boy is gonna work like a charm!!! Cant wait! Thanks to reed service for being so patient with the little ones running around asking a billion questions too!

After Harvey it was nice to have a local company that was very reliable and quick! Definitely recommend them! -Vidor, Texas

I would Love to give a BIG THANK YOU to Jeff Ridley and his outstanding crew RAY-NICK for the outstanding job that they did on my AC unit it was fast and very clean 5 is not enough I give it 100 Job well done

I was NOT impressed. $179 for service call and leak check, basically to tell me what I knew before I called - (that the unit wasnt working). Service guy asked twice (after I took off work to meet them there) if we could just reschedule for the next day because he was in a bind.I feel like he should have told the dispatch he couldnt take the call instead of getting me to take off work and then wanting me to reschedule for the next day before he even tried to do the service call.I need a new unit and will be getting one in the next week but Im looking elsewhere... Im not saying the charges were not expected...but I am saying when you charge someone $179 for something that doesnt resolve the issue, you should at least make them feel like you want to be there to help them.Didnt make me want to spend thousands of dollars with them.I do not usually post reviews, but I chose them based on the excellent reviews they had here.I feel like I threw my money away.

Fast, friendly, courteous service! Highly recommend Reed Service Company for your air conditioning needs.

Great people to do business with. Very accommodating making sure the customer is happy, also great product line.

Damn, its cold.Replacing an AC sucks. First you have to find out whats wrong, then go about the process of finding the right guys who will do a good job, not bend you over a barrel, and have it actually work after theyre done.If after 24 reviews with 4.8 stars, including this review isnt enough, then you dont deserve Reed to help you.I gave a call to Jeff. Jeff came out. Jeff gave me several options, Jeff informed of these options throughly, Jeff set an appointment, and now my house is a refrigerator.The best part. I-didnt-do-a-damn-thing. I said what i want, Reed came out in one day, set a new inside and outside unit, done. The gentlemen that came out were very professional and informative as well. Any question i had was not met with a walleyed ummm so it was a great feeling to know that Reed has some good guys doin good work and not some mouth breathers that are only good at lifting heavy things.You need a new AC? Then you need Reed. Excuse me, ima go set mine to planet Hoth and sleep like im in a coma.

Always great service! Jeff Ridley came out today and throughly explained the different systems which was very helpful! Wonderful experience!

Called at 5:30 pm and they came within 30 minutes and we had air conditioning back in service with 1 hour. Would highly recommend to anybody

Professional and knowledgeable. Will recommend Reed Service Company.

Excellent service, fair price.

Its hot, yall.August in Beaumont is never very forgiving.So when we got back to our home with our elderly parents after a year abroad, it was a pretty serious situation to not have air conditioning.We called Reed and Blaine showed up the next morning at 8:30 on the dot. It took him a few minutes to find our problem: Heat and vibration over a number of years had corroded the connection to our compressor outside. But, Blaine was happy to inform us our compressor checked out and tested ok.We had a lot of errands to run with us just moving back in, so we trusted Blaine with our door code so he could come and go as he pleased once he found a replacement kit thatd work with our compressor.We figured hed take a few hours after leaving to find our wiring kit, but upon our return about an hour later, Blaine had already installed our new wiring and our home was beginning to cool. Weve been pleasantly comfortable now for the past week all thanks to Blaine at Reed Service Co.Thanks, guys!

Great job troubleshooting and repairing inverter problem on our Carrier system at home. Thanks to all involved.

They always help me with my A/C and heating needs! Thank you, Reed Service Co., for being so efficient!