Jane, at this store is very much a professional with the AT&T phones. She spent time with me on multiple questions, never insisting I hurry or finish my business there. This is the 3rd time I have worked with Jane, and she is most beneficial. She does exactly as she says she will, and has never disappointed me.I give her a 5-STAR rating in customer service!!!!Ask for Jane, if you are having issues.And to Jane, thank you for all you have done.You are WONDERFUL!!

Chad and Allie set up my new phone and helped my husband so much! Thanks again!

Aaron and Allie were great. Very helpful and friendly!

Allie was super awesome and helped me switch over with no problems.

Every time I need to upgrade or have questions Cherrie has always taken good care of me. Her professionalism and knowledge of product is amazing! Go ask for her!!

Chad provided amazing service! Transferring and setting up my new account was fast, smooth and painless. Chad was also very transparent with telling me the prices and steps. I will definitely be coming back to this AT&T location. I recommend everyone to go to this store.

Tate was very friendly and went above and beyond in helping me decide which iPhone 13Pro to choose based on how much storage my current XR uses. I appreciate that he didn’t just suggest the most expensive one.

These guys were able to help us with all our phone lines and suggest new products that didnt break the bank. Definitely consider this store in the future.

Aaron was amazing he Catch all what I need thank you

Collin went about and beyond to assist us with getting our phone set up and didn’t force us to get anything that we didn’t want! Good job with him ATT

Chad took time to share information about my new iPhone 12! He made sure that all my information transferred over, helped me select accessories for my phone and provided information about the ATT TV! I was so apprehensive about trading up from my iPhone 6S because of the past customer service! THANK YOU so very much!!! I will encourage my friends and family to seek you out for excellent customer CARE and SERVICE!!!⭐️⭐️⭐️⭐️⭐️

Was wanting an upgrade for my phone and was helped by Haili. She was quick to answer all my questions and my favorite part is she didn’t offer me a lot of stuff I don’t need but did make me aware of promos. She was also full of positive energy and supportive throughout the entire process

Collins did an amazing job! He has one of the best customer services skills I have experienced. He was patient, informative and genuine!

Anthony Rizo did a great job. Super helpful. Helped set up phone, download apps, set up wallpaper, and voicemail.

Att representative have no clue whats going on and didnt recieve good training

Brad and Sherrie were an amazing help with my moms bill. They helped to research charges and give me a direct number for the Loyalty customer service representative. They took a very confusing process and asked the correct questions to get it resolved. Great job!

Cherrie was amazing! Helped me out a ton and even got me a good deal. Only came in to trade my phones for the trade in deal and left with a great deal on internet that saves me 40$ a month. THANK YOU! I highly recommend stopping by getting service from this location.

Chad was very knowledgeable and a great help. Definitely worth the time. 😍

Collin was the best, he help us with all the issue we was having when everyone else was saying they couldn’t help us. He is the best person I’ve come in contact with at at&t. Would 100% say he is the person to go to if you come in this store.

Everyone at this store is fantastic and extremely helpful! They get me a deal on my phone every year I go here!

Chad was very helpful! He got my mom added to my account and was very kind and respectful! I highly recommend anyone that comes to the store ask for Chad!!!

Chad made getting my new plan set up so easy! Highly recommend him to anyone needing help!! 😀

Haili did a wonderful job assisting my family with getting new service. She got us a great price and saved us money from our old phones. Thank you AT&T and thank you Haili for your great customer service!

I bought a s20fe from this store on a Thursday By the following Wednesday the screen on the phone had been going in-and-out so I went back to the store to only be told wait the 15 days then come back and itll be a Samsung issue So I wouldnt have to be charged some kind of restocking fee of $50 dollars by Saturday the screen has almost stopped completely so I called AT&T personally and told them the issue and they told me that the manager at that store that told me to wait the 15 days was wrong and I should not be charged because it wasnt a preference It was a phone technical issue so I should be swapped out for free of charge so I went back to the store only to deal with the same store manager to cop an attitude and act like I was lying until I gave him the AT&T reps number and the Claim number he gave me to go to look it up on the computer to find in the system that I had spoke to a manager at AT&T If you want AT&T I would personally not go to the Beaver Creek Fairfield mall store because the manager there is very rude and not informing it does not know his job

After about two weeks of calling and visiting brick and mortar locations with unsuccessfully resolving our issue we FINALLY visited this corporate office and Allie/Brad were Outstanding at resolving our issue. They are much appreciated if it wasn’t for them you would’ve lost a valuable customer! Thanks Allie!

Chad helped us out a ton! Great customer service experience, answered all questions and was very information driven. GREAT JOB CHAD!!!!

Very friendly store every time we go in. Always take care of our issues and very knowledgeable. Lovely Catherine was great to work with!! Highly recommend.

Collins provided excellent customer service i’ve ever experienced in AT&T! He should be recognized.

Chad was so extremely helpful and helping my grandma understand her new phone! Haili assisted him. We couldn’t have asked for better assistance!

She was so cool. She helped our family even though we were difficult. Cherrie was awesome.

Chad was very thorough and gave great answers to all of my concerns. He offered incredible service, even putting the screen-protector on my new phone for me.

Opening a Business Account with ATT is definitely a long process. It took me 2 days a total of 8hrs to get the final results however Catherine B. went above & beyond to ensure my account was confirmed and my business account was active. Catherine B deserves 5 stars but ATT process for business doesn’t so removed one.

Chad was amazing! He helped my husband and I transfer our lines from both another AT&T account and a different provider. He was great to work with!

Had a great experience with Catherine. She was very friendly and knowledgeable... definitely recommend!!

Came into store to see about recent promotions going on and Chad worked with us. He was awesome!! He was patient and let us know our best options. We don’t want to deal with anyone but Chad when coming into the Beavercreek store!!!

Chad did an excellent job with my service today! Thanks for taking care of us today and fixing my phone! It feels brand new!

Cherrie was really nice and helpful when she help us with our phones and she deserves her rewards.

Cherrie provided excellent customer service. Thanks!

Colin was great he provided me with the answers I needed and I appreciate him very much! The whole AT&T staff was great and I will be coming back for sure!!

Great customer service. i forgot the name of the rep but she we was very helpful.

Haili was so helpful and really took the time to explain everything to us.

Ive been to this store twice to change to upgraded phones. Both times service was excellent. Cherrie B. cloned my old phone to the new one. She had never seen a OnePlus phone before but navigated the data transfer with no issues. She switched my billing credit card to a better one for me and got me an educator discount. All in all, a good experience. I was nervous about problems with the switch and Cherrie did a great job.

Chad helped me today and his service was great!! Everything went smoothly and everything was a great price!! So happy he was patient with me and now I have a great new phone with great accessories:)! Thanks again chad at att Fairfield commons in Fairborn

Collins is the best ever. He deserves a raise. Thank you Collins

Collins is a great man, please give that man a raise. If you need any help, wait for him because he will get it done.

We came in wanting to buy ipad minis. We sat and waited for 20 minutes before anyone greeted us. Then the worker proceed to say that we close at 8 you need to come back tomorrow. He was very rude and did not care. If he didn’t want to help us because it was close to closing he needed to say that when we walked in.

We started out at Sams Club. We were going to trade in our two Samsung Galaxy S8+ phones and get two new Samsung Galaxy S21+ phones. With the $800 trade in on each phone. We went to AT&T to trade in the phones and was told we were on the wrong plan. The girl at Sams Club told us the plan we had was OK for trading our phones in for the $800. One phone had a Crack on the back which we didnt see. At the AT&T store we were told the Sams Club sales person should have checked the phones. We had the phone repaired and turned them in. The AT&T store corrected the plan to unlimited. We are now waiting to see if we get the $800 credits.

Verry kind and polite. They took 2h to help us.

Chad was awesome, took great care of me and looked for the best deals for a new phone! Love AT&T and everyone at the Beavercreek store are always friendly and helpful!!

Very helpful and even took an extra step to help us fix the issue!

Chad was the best he helped me and my family upgrade I would recommend him to anyone he made it so easy for me

Extremely helpful, very knowledgeable! Thank you so much.

Haili was absolutely amazing!!! She worked fast to get what we needed done!!!

Natasha is the best rep there at the store, they deal with so much with such great patience

Catherine took great care of me, answered all my questions, and gave me a great deal on a new phone, and accessories!

Chad, this dude helped me out a bunch! Great service!

Chad was great snd saved me money

Chad was very helpful!! Whole staff very friendly!

The Chad was awesome!! Thanks for all your help!

I got AT&T TV! Friendly, professional and great experience with Natasha. I’m thrilled.

Ally was fantastic and Brad was just being a great guy...! Funny and enjoyed myself..!

I am SUPER impressed with e knowledge of Catherine. She spent one hour and a half to fix my problem. I can’t say enough about her politeness

Haili was so quick and helpful thanks a lot!!

Awful experience. First had to add authorized user via phone at the store. Store reps had us call customer care. We had to call multiple times because customer care would not tell us why we could not add authorized user to account. Finally after being on a call with customer care for about 1 hr and then being transferring to 3 different people, we were able to resolve issue. Secondly, Sales man in store was not forthcoming and would tell of deals and promotions after paying and after the fact. Very very frustrating experience. I felt the store reps were not interested in helping me have the best experience but were just interested in the sale. I felt I was taken advantage of which is unfortunate since I have been a faithful AT&T user my whole life. No costumer service. Considering cancelling AT&T all together after this experience.

5. Catherine was wonderful. She has helped me the last 3 times Ive been in the AT&T Fairfield Commons store. Very friendly and knowledgeable. Great work ethic. She deserves a raise!

Went to the AT&T store at the Fairfield Mall. Catherine was extremely helpful with upgrading a new phone. Very knowledgeable, made our experience much easier.

Natasha Cox was our consultant, she was so patient with us. Very knowledgeable and helpful.

Chad is a great salesman, patient and helpful

This store was awesome. Catherine was able to get me exactly what I needed, and went over all my options to make sure I was getting the best deal. Highly Recommend! Thanks guys!

My survey was accurate except for the last entry which asked if my needs were taken care of and I was to say yes or no. My key entry said no. IT SHOULD HAVE SAID YES!!!! It is difficult sometimes with fingers that just dont work correctly or spell checker answers wrong. Sorry. I was completely satisfied except one item that would have made mot visit perfect was not available in the store.

This store is fantastic!! Long story short, Walmart and the AT&T 800-support made a mess of my phone purchase and number porting. The manager Brad, along with associates Cat & Allie came to the rescue and saved the day! Friendly people and very sociable- makes a crummy day much better! Go see them for your phone needs! Next time I buy a phone or need phone help I’ll be going straight to their store (no more Walmart or 800-numbers if I can help it)!

Went to go pay a bill and there computer was down that accepts checks.

Absolutely the best customer service! Would recommend!

CHRIS is a great ATT representative. Quickly understood our lack of tech jargon and patiently talked to us in terms we understood. A super skill. Deserves a GOLD STAR.Thanks Ralph and Jan Spee

I was supposed to deal with Allie, but she was with a customer. Waited well over an hour and Doug offered to help. Great young man!! Fixed me right up with a new phone.

I had Catherine and she was so helpful. Made a scary process really easy and simple. Thanks so much !!!!!!

Chris and his supervisor, AJ did a wonderful job setting me and my family with cell phones. Chris knee his stuff and gave me info on what to expect on my first bill. Nothing but great customer service. Come see them and ask for them by name!

I called in about a return and Mark was extremely helpful, thorough, and friendly. Its not easy to provide quality customer service, but they did it.

Drake at the att store in the Fairfield commons was amazing in getting us setup with new cell phones and wireless service. Go see him for all your att needs!!

Great customer service

I received a phone but nothing to charge my phone with. We spent 20 minutes on computer call for nothing. The we called spent 25 minutes calling and talking to a person and no answers. We went to the store last night and found out that you guys dont do the cube anymore we have to buy it which is insanely crazy very disappointed about it ready to go to Verizon Wireless and go on Facebook to complain

Allie was great! Helped me fix a long standing issue I couldn’t resolve through online support.

Ive dealt with both Cat and Drake and they give full VIP experience everytime.

Mark was great. Very helpful!

Allie was great. Thanks again for all the help!

Catherine was wonderful! Anybody that comes into store needs to come in and see her. Took care of all our needs and more!

Colin was extremely helpful, deal was great!

Allied and AJ were amazing! Technically on top of their game and extremely friendly and professional! Thanks, AT&T!

Just moved to Ohio, wanted to switch providers, Collin was super helpful, very friendly and very knowledgable, if our ATT experience is always going to be that helpful and smooth Ill be very pleased with our new service. Good job dude!

Mark was very helpful, got me set up with a new phone at a good price.

Ally was extremely helpful and knowledgeable.

Chad was very friendly and helpful.

Katherine was amazing and helpful!

Collin was very patient and did an amazing job! Thx for the great service!

Brad and Catherine were very nice and easy to talk to.

Natasha helped me greatly! I save almost $160 a month

Yassir was awesome great service

Had fantastic customer service, through a difficult transfer they were helpful through and through!

Customer service was horrible!

Chad did a good job