Although i was 30 minutes from home, i had time to kill and decided to stop in the Beavercreek store to look at new phones. Brittany G provided stellar customer service - working through every level of the new phone gauntlet, while handling other customers efficiently and training a new employee! i was so impressed that we drove back the following week, consolidated 3 other lines (transferring one from at&t, one from t-mobile) onto the account, and buying another phone. She deserves a medal! This kind of customer service is rare!

Autumn was soooooo helpful. She was very welcoming and very knowledgeable. Someone of this magnitude should immediately be in a leadership position as they are difficult to come by! Thank you !

Brittney was amazingly helpful. She is all the reasons I love Verizon!

Great customer service! Autumn was truly amazing to work with 5 stars !

Bree did a wonderful job. she was here by herself, she had other customers that came in and still took excellent care of me. She helped me get my new phone, get everything transferred over, then she took extra time and helped me to figure out what some of the apps are on my Apple iPad so that I could get more use out of it. Bree deserves a pat on the back and a big raise in pay. She really did an excellent job she never once looked stressed or anxious and was very aware of who was in the store and took care of everybody’s needs. I am a new iPad user and I am new to all the Apple products. Bree really took a lot of time to help me out and I really really appreciated it. She should be the one training all your new employees. she really was an example of what customer service should be.....and many times, at and other places, is not.. I will definitely be a Verizon customer for a long time. And I will also be recommending Verizon to my friends my coworkers.

Bre was was very friendly and helpful today. After she finished helping an elderly lady and hold the door for her...you dont see that kinda customer service anymore...she assisted me in deactivating my talk back option on my phone that I some how turned on. And then she found a way to disable the short cut function so hopefully will not accidentally turn it back on... I hope lol... she was very friendly and answered all my questions.

Rob was so great with helping me, he shows excellent customer service and he is a delight to work with

The lone employee greeted us as soon as we walked in and was incredibly helpful. He answered questions before we even asked, including how the new phones would differ the most from the old phones. Every answer was answered with confidence and accuracy, from technical details to plans and pricing. Store was clean and set up well for distancing (not needed as there were no other customers). Zero pressure to purchase, which was absolutely appreciated. Unfortunately I did not notice his nametag, but kudos to the afternoon/evening shift gentleman on 25 Sept 2020.

I stopped by to upgrade to a iPhone 12 from a 6s and the whole process took less than 20 min. Staff is helpful and knowledgeable. I arrived mid afternoon and the place was empty. Excellent service.

Why do y’all keep answering and hanging up on me poor customer service screw yall

Won’t go anywhere else!!!!! I know I’m a pain and not too tech savvy! Jarrett was AMAZING!!! Answered all my questions and helped explain my new phone. Never left a Verizon store feeling more confident in knowing my new phone.

Super helpful and friendly! Easy location to get in and out of. I would recommend to anyone! Thank you for your help!

Today was the 2nd time I had been in this store. Lance was the gentleman who was assisting us in regards to my sisters phone. She gets anxious & starts pushing all kinds of buttons. She had her phone a mess. Lance had the patience to go through her phone. Very thankful for this young man a great asset to your company. Wonderful customer service personnel. A most definite rate of a 10+++. THANKS again Lance

In general I cant stand Verizon. However, I had to purchase a new phone. I did so online and set pickup at this location. Calli, hands down, has been one of the best people Ive had to work with when dealing with Verizon. She was amazingly helpful, knew what she was talking about, didnt pressure me into anything (even though I ended up buying some extras), and was honest throughout the entire process. Knowing what I know about the industry, its easy to spot someone who is just trying to make a buck, and someone who is honestly good at their job and passionate about it, and she was the latter. Living closer to other Verizon locations, I will still pass them to go to this one if I ever need! -The guy who drowned his S8+ and picked up an S20+ from you on a Sunday afternoon.

Ashley was very helpful and knowledgeable. She listened and assisted me with selecting the best products to fit my needs. I have always had a five-star experience at this location.

Usually have a really good experience there but today was just average. We were there to buy a new phone. Sales associate said she was an iPhone person and didnt know much about Samsungs. couldnt even tell us what color phone was in the box that she got and actually thought there was no way to tell.Also, almost none of the phones they have our for display are labeled as to what phone it is and none of them had prices.

The people at the store couldnt help me and now Im on hold for 10 minutes so far I just want someone to talk to to help me with my bill. Verizon has the worst customer service in the world next to AT&T

Got me outta there fast and even having a bad day pushed thru, once he found the account was quick

I came in with an issue from an online order, I attempted to get it fixed at a different location but they had told me it wasn’t a critical issue so they couldn’t fix it. I had no service with Verizon as my account was already set up and my phone could only work when connected to WiFi. This store helped me out with getting my account fixed, my SIM card fixed and left me with service. It was great

AWESOME..BEST PHONE SERVICE EVER

Went in today to check out an Apple Watch, while I was there Callie set me up with an Otterbox phone case and a screen protector.Best service I’ve had, will definitely be coming to this location from now on!

Absolutely great store. Have never had to wait more than a few minutes before someone was available to offer assistance. Any problems have always been solved quickly. Very friendly staff! I highly recommend this Verizon store.

I signed up for service and got 2 i phones. 1 works fine, the other has problems. They rudely told me to call Verizon customer service. Wouldnt do anything about it after only having a WEEK! Im not getting a refurbished phone from Verizon and still paying for the brand new phone. Screw these guys and this store. Go to the more legit Verizon stores.

The tech who helped me was excellent. Was extremely knowledgeable about the specific phone I was interested in, without seeming over eager to make a sale in the slightest. This, combined with a great attitude in general, made the whole experience easy as well as informative. Plus I was out the door, new phone in hand in less than 30 minutes. I have found my wireless store.

Great store good employees got me in and out fast

Showed up here at 4:35 on a Friday afternoon and they have everything open and on and a piece of paper on the door with a scribbled, “Be Back Later” and hours posted beside it open til 8 PM. Great business practices guys!

Very good story.. Will be only dealing with the guys at this store.. Thank you for your help..

Came in with broken phone. Was amazing with helping me find the right phone to upgrade with. Ended up with a great phone with great customer service.

Put protection on my account without telling me, then saw them try to leave a google review on my behalf saying 5 stars for the store, I wouldnt trust a lot of these reviews very sleazy management

Give Tyrone a raise. I had a good time setting up my new phone line.

The staff was very friendly and helpful. Will was great at helping me get the best Device at the lowest cost. He even was able to do a price match and saved me $10.

The one associate that was working was very helpful and knowledgeable, but I suggested to him that Verizon should have at minimum two associates working. The wait time between customers was in my case 45 mins, but he explained that they are short handed currently. So if youre needing a job, apply at this Verizon location cause they need help!!

Excellent! I love the white glove service that this location provides. Thank you Will for explaining and demonstrating everything in a way that I could understand. I found my forever Verizon store🌟

Only one person working. No tablets on display in store. I felt bad for the one employee and left.

My wife and I visited the Dayton Xenia store last night (25 Apr 2017) to activate our new S8+s and have the content transferred to our new phones. The guys at the store were extremely cordial, knowledgeable, and helpful throughout the entire process. They even helped identify a contract plan that wound up saving us money every month, which we signed up for on the spot. And we even got a military discount which I sincerely appreciate as a retired USAF veteran. We are very glad we visited your store, and well continue to be long-time customers. Your guys are very professional Verizon representatives. Thank you very much!

Great service. The team member that helped me was Daniel. He was very thorough and even assisted me in setting up my new iPhone. I’ve had Verizon employees get too pushy at times due to it being a commissions and the sales environment. I did not get that vibe from this location. Everyone was greeted and helped accordingly.

Stephen was fantastic. I will recommend all my family and friends stop in too see him

Great service with Benjamin when I went a couple days ago. He brought out just about every phone for me to see, printed out stats to help me make my decision, and made the whole process less stressful than it usually is. Will be going back to this store and to him.

I arrived at the store 10 minutes before closing. I was flustered due to the fact that I had just realized after a 12 hour drive that my phone would not hold a charge or reboot. Daniel took his time to explain my options and never made me feel rushed despite the fact that I was keeping him well past closing time. Daniel was very personable as well. Top notch customer service.

Great service. Tim was excellent and can’t wait to do business with them again

Ask for Daniel!!Shattered My phone the night before so definitely had not scheduled time awayfrom work to pick out a new phone or check out options, Called ahead to this location and Daniel answered immediately and gave me some general options (wasn’t able to talk about my phone plan over phone...”policy”) and how easy it would be to get in and out with a replacement phone. I.e. phones in stock, latest and greatest...etc...Daniel was there to great me 30 min later...laid out clear and concise options quickly that allowed me to make an informed decision for my multi phone plan!Will recommend this location! Thank you.

Helped very quickly and friendly.

Shane and Joe were excellent to us on both of our recent visits. Provided a seamless transition over from our other provider. Great guys and very knowledgeable.

Friendly, knowledgeable staff. Didnt have to wait long to get help. I would definitely recommend this location to friends and family.

Great store, very nice and clean. The whole staff was perfect

Firstly, the staff was polite and personable, and the store was clean. However, Ive since learned that when you go to an authorized retailer they have a different system for commission than a corporate store. While out of town, I went to a few Verizon stores for troubleshooting with my new phone. And no less than 3 OTHER stores told me I really overpaid for my new but older generation samsung. Im talking a couple hundred dollars over what I should have paid. I suppose it really is my own fault in the end, so Im not going to rage at anyone. But I want to inform everyone to shop around at different Verizon retailers to make sure you are paying the proper amount.

Benjamin went above and beyond to assist me with my phone problems. He stayed with me past closing to complete my service issues and get me a working phone. He even scanned our family account to ensure that we were using the services we were being charged for. He gave clear explanations of what to expect on our bill and offered choices and his professional recommendations. His service was exemplary. Thank you!

Great experience, Tim was exceptional and was able to take care of all our needs and then some

THEY ARE AMAZZINNNGGG!!!! I love this location. Quick services and so nice. They dont pressure me into anything. Great customer service.

Great store. Super clean and the staff was amazing

I was in and out in no time. No long lines at this particular store.

Only one employee on a Sunday afternoon. Waited for 40 minutes and ended up leaving.

All 3 guys working that day were friendly, funny and helpful. We will definitely be going back for all our Verizon needs.

I talked to Shane and he was able to answer all of my questions and gave me great advice on phone and plan choices. I was able to leave and know I was given the information I was looking for and needed.

They put protection on my account without telling me and definitely failed to mention a lot of these fees, do not reccomend going here just go to the other one right down the road

Very helpful with S10 purchase and data transfer

The guy throughly helped me out as Im not into all this electronic stuff.

Great service!! Knowledgable tech!

Great place, theyre super helpful

Got Fairfield store..... This is NOT a corporate store. Ran around 1/2 a day on a Saturday because this location incompetence.

Had problems switching from one phone service to Verizon and Shane was very patient and got the job done for me outstanding job Shane

Awesome! Very best service. Thanks!

Manager and employee were both sweethearts.

This was a great place to deal with Thanls

Shane is amazing, the store is clean and the staff is amazing!!

Very friendly staff just no product to choose from

Great people to help you

Very nice and helpful

Daniel was awesome to work with!

Poor customer service

Great service.

Great crew!

Great service