One of the best car buying experiences ever. Jesus Martinez was amazing. I got a great price because Carr Chevrolet was one of only two dealerships from Seattle to Eugene that was not charging “market adjustments”. As in over MSRP in the 2021 vehicle shortage. Even the financing guy wasn’t bad😂. I can’t remember his name but he was great as well.

Irving checked us in quickly. He confirmed reason for visit, contact phone#. Truck was finished ahead of expected time.

Quick service this time around, and friendly staff. However, yall really do take advantage of those without the tools. After self-diagnosing my issue, I was almost going to change my thermostat myself until I learned Id have to handle and dispose of coolant. Estimated cost ~$100 and an hour of my time. However, didnt want to mess it up, buy a pan, coolant, etc. Dont even have the time or space, got my car parked in a full parking lot in the rain.Believed Chevy would be able to help me out with just a little upcharge. Boy was I wrong. Tell me how a job like that just cost me almost $500? I really do appreciate it being quick and getting my car in one day, and appreciate the trained professionals..but really? How does labor equate to that for just changing my thermostat and adding some coolant..Thanks anyway, just the price for my incompetence I suppose..

Ive never really cared for the pricing to get my vehicle serviced here, but I was desperate to figure out the issue. Honestly, based on my recent customer experience with the service team, Im glad I sacrificed the money. Tyler Bradshaw and Diagelc provided EXCEPTIONAL service. Do what you have to do to keep them around!! Thank you.

Wife and I showed up to look at the cars on their lot. Were greeted by salesman who told us to go look around and he would come back and check on us later. Several minutes later another employee came out asking us which vehicles he could open up for us to look at. I told him we were still looking and didnt know yet. He became insistent that he open up vehicles for us to look at. I told him we werent ready to do that yet. He asked us to leave the lot, so we did. Normally car dealerships dont want you to leave; Im still confused...

I had forgotten about the mileage Vs. percentage on my oil and the dash reminded me. I called to see if it was Possible to get the oil changed. Talked with a service rep. and he assured me I could bring it in now and theyd be able to fit me in. We drove across town stopped in and they were able to get right on it. I was happy.

Jesus Martinez and John Reuter were great! Jesus never made me feel rushed or like I was bothering him with all my questions. I was never haggled and he got back in touch with me in a timely manner. Within 24 hours from my first call, I was given a fair price for my trade and purchased my new Tahoe. I have to say it was one of the best experiences Ive ever had! What a pleasant surprise!

Stephen Hunt responded promptly to texts and emails. He followed through with everything he said he was going to do. He was enthusiastic, pleasant and polite. He was knowledgeable and answered our questions.

Kyle stepped in to take over my account from Mike awhile ago. Both are so very accommodating and helpful. Really appreciate their service. It’s why I keep buying Chevy Tahoe.

Irving was able to get my car looked at and fixed in a timely manner! I had a trip i was leaving for and he managed to squeeze me in. They are all very friendly and professional at Carr and I will forever be a customer! Thank you a million! The car is running great again!

Very satisfied with the work as well with the costumer service.ill definitely return again .

Kyle was amazing! This guy is top notch. He handled everything flawlessly. He is a great asset to your team. Thanks.

Good price for the vehicle compared to other dealerships. Fun service man, Jesus.

My service guy (across to the right as you’re looking at Tyler’s booth) was Johnny on the spot. He also was patient, courteous and extremely helpful when it came to redeeming my points. Sarah was also amazing with assisting me with the redemption of the points as well as GM (after calling them to get this fixed) said they linked my VIN but hadn’t.

My Father and I came in looking for a vehicle that could fit all my kiddos and we had the pleasure of working with Matt N. He was able to help us overcome a few different odd obstacles and was very committed to helping us get the vehicle that I fell in love with! We had a great experience at this dealership and are very thankful for the service we received.

Any work on my car has always been done professionally and quickly. All the techs and advisors have been courteous and friendly.

Bought an awesome and beautiful Chevy volt from here. Made an appt and bought the car within a few hours. The only reason lowered the stars was that our car we traded in was in perfect condition with all maintenance records, in fact we just did the tune up and put in the 30,000 mile spark plugs but none of that mattered. We were only trading our car in for gas reasons as we went from about 12 mpg to 80 mpg in our new electric hybrid. We love our car. Next time we need a car we will think about them first. I also loved their parking lot in the back to test drive it because we are not used to all that city driving. It made it a much better and relaxing experience.

Doesn’t even deserve 1 star.Put a $1,000 hold on a car and never received any communication after that. The next morning I reached out for the 3rd time and they responded by telling me they sold the car. They already had my $1,000 and RAN MY CREDIT. I will never go to this dealership or refer anyone to it. Throughout the whole process you’re bounced between 3-4 different people. What a joke. Do not go here and waste your time.

Good deals on used cars, good service department for my Canyon pickup.

The customer service and quality of work was amazing. The repairs took longer than expected but were well worth the wait. Mike handled all the communication with insurances and rental car company. Carr got our Yukon back to looking better than ever.

You guys are always amazing! Quick, attentive service and always offering options of other services when needed. Really on top of it!!

Mike was new, and did quite good for what he knew. Alex and the rest of his team were very personable and informative. I have driven a Ford my entire life and somehow turned to the dark side….great car and great customer service. Way to go!

Very impressed with my experience at this dealership! Ben Mcfaddin was very knowledgeable, professional and pleasant to deal with. I live in southern Oregon and bought a new truck. They had exactly what I was looking for at the price I wanted. Got a solid value for my trade in. They even delivered the truck to me so I didn’t have to drive up. Great experience from start to finish. I will definitely recommend this dealership to friends and family.

Jesus Martinez is the best customer service representative! We went to over 10 dealerships, and he had the best service! We are glad to purchase the car from him and meet him! I really recommend having working with him!

Jesus Martinez is an outstanding sales person. He took the time to answer all my questions and offer additional information that I needed while I was purchasing my new truck from Carr Chevrolet. I am so happy to have worked with Jesus. He’s a great guy and really cared about us. Thank you Jesus and thank you Carr Chevrolet for an awesome experience!

Edit:While my interaction with the service department did not start out smooth, service did apply the recall remediation firmware update to my vehicle and the Carr Chev. and GM are working to remedy things for me.

I liked that the promised completion time was accurate. I was charged a fair price and the work was quality.

We had the best experience buying our Yukon XL from Jaime Larios.He did everything he said he was going to do. When we arrived he had the Car cooled and ready to test drive. The process from start to finish was about 2 1/2 hours. Our finance manager Duprey Haney was phenomenalHe made the process smooth and quick. I highly recommend Carr Chevrolet. Thanks Guys The Van Stanes

Sarah was very good about answering all my questions and she helped resolve an issue regarding the first employee that I worked with. Im a little disappointed that I didnt get a discount off the sticker price of my new vehicle considering it had been used for courtesy passenger transport and had a little over 3400 miles on it but I did get a decent price on my trade in.

Came to Carr Chevy after purchasing a used car at Carr Nissan and needing DEQ. I didnt think to make an appointment, but they told me to drive it on in and they would get me all set. They have an amazing waiting room with SNACKS. Sodas, juice, chips, candy. Like a little market. Complimentary tea and water and coffee. Nice people, nice facility. You cant be the Carr family of locations.

Irving Porras was great as usual. Always a pleasure having my vehicles serviced at Carr.

I first began looking at a new car online. I made an inquiry about the 2021 Chevy Blazer that I had my eye on and Gene messaged me through text the next morning. After a few questions and back and forth I had a good deal on what I was looking for monthly. He made the experience so quick and easy and set me up with Pedro at the dealership. I met with Pedro and began signing the papers. Smooth and easy transaction. Left with a brand new car. Loved my experience

Everyone was super kind helpful as they are every time we are there for anything. They got my AC fixed and working great! Good communication with us while they had my vehicle as well.

The service department at Carr Chevrolet is ALWAYS friendly and very helpful. Id recommend them to anyone.

Experience was fine, good explanation given of the problems that needed to be fixed. Liked that Lyft was available to help with transportation.Somewhat disorganized when I came to pick up my vehicle, I went inside to the check-in window, she said to go outside in the garage and wait, then I was directed back inside to wait, then I was directed back outside to wait. It was busy, so understandable. Might be good to have a protocol as to where to wait to pick up the vehicle. But overall experience was great. Great customer service

Service is great and Tyler really goes the extra mile to make the customer experience top notch! He’s knowledgeable, professional, and always ready to get it done. Carr service is on point. Thank you!

The services I asked to be done was not done at all. I told them on the bucket seat repair that the seat cover and seaty pad had alreadyh changed out on the warranty and had hot helped the seat situation at all. The seat was still wrinkled up and slated down on one side. I told the service advisor (Tyler) something was broke inside the seat structure but nothing was done. Tyler was suppose to get back with me opn building a new seat but never did.

Very easy scheduling, prompt response and quick turn around. They picked up my truck from my office and dropped off later the same day. Cant think how it could be any easier. Thank you!

I am truly amazed by the customer service. Ive had my vehicle serviced there for oil changes and tire rotation as long as I can remember. Please ask for Alex if you need anything!

This dealership has amazing costumer service and Ben Mcfadin, the sales person treated us like family. I think that’s what people want when purchasing a car about a sales person. My family and I really enjoyed the service that Ben provided and we would return in a heartbeat. Me and my family have been to a couple other dealerships before here and I would really recommend you coming and checking them out! They are always looking for ways to make you feel comfortable and get you in the car you need.

Got sold an over market priced truck that doesnt start the following day. Reached out immediately to the dealership and the salesman never gets back to me until days later and every time we spoke and said he would call me back he wouldnt until I call and asked to talk to the sales manager. Quick to respond when you want to buy a vehicle but nowhere to be found when an issue arises. As a roofing business owner looking for reliable vehicles I would not and advise you as well to avoid this dealership.Anyone reading this here is perspective of how hard they tried to help,, I was told by the manager that the most they can do is offer 1 hour diagnostics, and wont charge me if they go over to 1.5 hours. Since I live in Seattle I asked to get reimbursed gas to drive there to get it looked at since I was sold a disabled vehicle ( 2001 Silverado 2500hd @ 16k price, which I out 6k cash down trusting the word for salesman they truck has NO issues) but was told the MOST he can do is that hour of diagnosis. Rather than dealing with these phonies I went to a Chevy dealer in Everett and got a several hours of diagnosis and other services for $120, better service by a long shot and saved money from not having to drive to Beaverton, multiple staff members recommending me here to pursue issue against Carr Chevrolet and how poor service this place offered, the staff I dealt with at this dealership talk a talk but when it comes to dealing you the best helping hand possible they fold their arms and tell you a story about how they once bought a car with a failing transmission shortly after purchase. If I can gives less stars I would.

I like the people here. Very professional and nice.

Everything is good. It will be much better if we can see the progress in the waiting room.

Thanks Jesus Martinez for your service we love our new Chevy Tahoe

Friendly & quick service done right. Cant get better than that.

I placed order for my custom build Camaro on January 19th, 2021 and had to wait for long 6 months until July to get my car, which I understand because of National Semiconductor shortage which affected the industry. Although, I was made to sign the lease on July 5th, when the car had not even reached the showroom and was still in transit from the Assembly plant. They promised me that i would be able to get the car on following Monday which is 12th of July, but apparently they ran into some issues with installing the accessories and I had to wait until 22nd of July to get my car, until they fixed the issue and got my car installed with all the accessories. And when I went to take the delivery of my car, I was very upset to see that the front bumper had some scratches on it. Waiting for so long even after paying the first month installment well in advanced, I did not have my car for more than 15 days and also in damaged condition. I had also opted for Clear-bra and Paint protection to be applied on the car, which was still not done when I received the car. They scheduled it on 2nd of August, for which I had already made travel plans and I was supposed to take my car(Completed with all the protection and accessories), and I did not want to take it incomplete.. so I had to book a rental on my own as you guys could not even provide a loaner for the weekend.I am very much disappointed in the service, even after showing so much patience and waiting for so long. I hope Chevrolet takes up the responsibility by acknowledging this and does something to satisfy its valued customers!

I took my Silverado pickup for a 100,000 mile tune up (all the work done on my truck was by Carr Chevrolet). While draining my oil the technician pulled out the helicoil with the drain plug. The service department called me to inform me that I will have to have that fixed (they said my truck was old (100,000 miles is not old for a truck that has been driven in town). The extra cost for thier mistake was going to be $1300 and I would have to pay for that. I was not only taken back by thier comment but no one called me back or explained why I should be paying for this mistake. The best the dealership could do was charge me for 1/2 of the repair costs for the drain plug. This is unacceptable and the helicoil insert was a bad Engineering design and I was told by the service manager that this fails when the vehicle has excessive miles on it. I am not only upset with the manner the service folks treated me (after years of bringing my truck to them for service) and when I asked to apply some discounts that I was mailed by the dealership I was told that I could not use them (since the service manager had given me a discount for thier poor workmanship) no other discounts could be applied to my bill. I will not take my truck to them again nor will I ever recommend them to anyone I know (which by Facebook would be 700 people). I am now out $1765.94 for the tune up and 1/2 thier mistake. Thanks GM

Friendly Staff, did the work in a timely manner. Professional.

Dmitry assisted me and was very helpful and provided excellent customer service. He actually owned the same car I was looking (and purchased - a Chevy Bolt) so he was able to answer all me questions with great detail. I was treated very well at the dealership and felt comfortable. I never enjoy buying a car, but I have to say, this experience was very positive. I love my Bolt!

Had oil and filter change and truck checked out which was in great shape.Service personnel were friendly and very knowledgeable and did not try too sell me a service I did not need.

Dealership has always treated me nicely. They always take care of me the minute i walk in and always on time getting my vehicle back to me.

The first time I was in to fix a problem under warranty, they acknowledged there was a problem but could not fix it. Another problem they blamed on things probably bouncing around in my *empty* trunk and they didnt even investigate.Yesterday I came in for a second time and the appointment that I had was somehow deleted from the system and I had no appointment. They did manage to squeeze me in to perform a recall, but I still have a problem with my drivers side window that has not been addressed.

Carr has been fair to me over the years. The purchases have gone smoothly from test drive, to negotiating the price, to finalizing the sale. The service has always been top notch as well. They have a nice lobby and the staff makes you feel welcome. For my last two vehicle purchases, I have worked with salesman Andrew Wisely (highly recommended) and sales manager Jaime (tough but fair). Both were easy to work with. If you are looking for a new or used vehicle, look them up.

Phenomenal experience! We loved how Jaime helped us get the perfect car for our family! His customer service was great. Thank you!!

Jesus was amazing he did a great job I didn’t feel pressures at all and when I told him I only had a few hours to get paper work signed he made sure that al the paperwork was ready to go by the time I got there it took me 30 min or less to go back and sign for my 2021 SilveradoThank you for all your help Jesus

Alex and the loan officer Amanda was fast very friendly. This has been my very first car purchase in over 8 years and I was very pleased with the experience

The service advisor Tyler from Carr Chevrolet Service Team was outstanding to work with. He made my service experience easy and worry free. Tyler even took the time to look up my extended warranty policy and have repairs completed under warranty. I am truly impressed with his attention to detail, customer service skills, and follow up.

I brought my truck in for its first service in early February and mentioned it had a weird thing it was doing. I picked up the truck after work was told the parts and service was just under $500. I wasn’t thrilled with the bill on a truck I just purchased a few months earlier but I paid it and got on the road. Within a few blocks it was easy to tell the problem was not fixed. I went back to schedule for it to be looked at again and retuned the next morning. They said they didn’t have a loaner to give me which was a major inconvenience. The next calls were to tell me it would be over $2000 to fix. I argued that since the money I already spent was worthless to fixing my truck and that I had the lifetime warranty as well as invested in an extended warranty. Fast forward to 6-7 weeks later and being without my truck while service supposedly haggled with Warranty issues and how to fix the truck, it still has an issue. I have asked my warranty’s be transferred to another Chevy dealer. I have been waiting for a call back regarding my trucks issues and to follow up on my warranty transfer request. It’s been the worst service experience I have ever had at Carr and yet I was really happy with the sales experience. Truly disappointed and will never do business there again or recommend them to anyone.

I have taken my vehicle to car chevy multiple times for the same issue. The first time I took it, I was told the issue was resolved but it wasnt I think they knew that because before leaving. I was told they did not guarantee the service. Shortly after I started having vehicle problems again same issue and I found myself back at car chevy. I was told that I had to pay over $1,000 to get the car fixed. I was not happy about the situation but I paid.This time around I asked if they guraratee the service. I was told yes that I would no longer have any problems. Unfortunately the issue continues.....

I was acknowledged and checked in quickly and updated on progress often. I had used Carr Auto before until I purchased my new car and used a dealer closer to my home for a couple of years but after the other dealer could not service my car for two weeks and the prices increased I contacted Carr Auto which scheduled me right away and was at least a couple of hundred dollars less for the same service . I decided to come back to Carr Auto for servicing and it was definitely worth the drive.

The car was fixed i think. It drives well. A day later the check engine light came on again.

Lied to us via email and over the phone about a new vehicle they had on site being available. Not until we showed up did they tell us, it wasnt even going to be on the lot for another 2 weeks.

I had been searching all over trying to find the perfect Grand Jeep Cherokee. I went to Carr Vancouver, met with Zach Bulosky and the process was flawless. Walked in saw my car, drove it, completed the process with little negations and the process was complete! Went to finance and was in and out in about 2 hours total process! Zach was very easy to work with and was not pushy at all! Definitely recommend this dealership and salesman!! Thank you Carr!

This dealer wouldn’t take a business check for the full price of the vehicle without a credit check. Once the credit check came back over 800, they DINGED me by DENYING me credit, as though I had applied for credit in the first place. I do not recommend them, nor will I ever buy another vehicle from them. Jose and Joseph? I’ll buy elsewhere for all future vehicles.

Brought my car in for oil changed and to have other things looked at(leaking from rearview mirror, chips in paint. Was told to wipe area by mirror and it would stop... was told that manager would call re paint issues. Still no call back I had a concern that my traction control did not come on in winter months and I thought it should have. They said there were no codes. I drive over 4 hrs home. Go on a trip my car then says service 4wheel drive, then while driving home from work my car says service engine and 4wheel drive. So now I get to the dealership again. This time my car sent me a text and email. My car is brand new just over 9,000 miles on it.

Tyler is always super helpful and goes above and beyond to make sure Im happy. I wont go anywhere else!

Your definition of “sleazy car salesman”. So so bad. My husband and I were looking at getting a truck today, the first guy walked us through everything and when we got inside he just stopped helping us and another guy came up and literally everything we told the 1st guy we had to go over it all with the 2nd. But when the 2nd guy came up he only introduced and acknowledged my husband and not myself. Completely ignored the fact I was sitting there and I’m the one buying the truck! Very very bad service. 0 stars if I could.

So let me say that the staff here at Carr Chevy are very good and helpful. I drive all the way from Vancouver to come here because of the good service. Always get things done without a huge wait. Prices here are good and you get free coffee.

The service department was outstanding. They seem to go out of there way to do fare and honest work. Try them if your looking for a good dealership to service your truck or car.

This is where you want to go for service. These people have it right. The customer service is excellent..Fernando the service manager the best. The service writers are very attentive.The ladies at the counter for vehicle pick up are very friendly. Im a fleet manager and this is my go to place.

It was by far the best experience Ive had buying a vehicle. The whole process from start to finish was very comfortable and never felt rushed or pressured. Curtis Staples and the rest of the Carr staff were amazing.

Jaime made it easy. We told him what we were looking for he helped narrow down the possibilities and it was that quick. Made us feel very comfortable with the transaction.

Had my 2017 So;truck stolen twice in one week. Had to have my Fab reprogrammed and the lgnition changed. Did a great job and also had the brake pedal tension recall done. Great job Carr. John J Campbell.

The good: I got the car I wanted in amazing condition. Difficult to find color and trim so I had to buy it from across the country.They helped get it shipped quickly.The bad: car arrived with the gas light on. Can you not put $20 of gas in a vehicle for a customer? Passenger door wouldnt lock due to a bad actuator. Didnt come with temp tags, so I had to wait for them to send temp tags before I could drive it. The worst part is it took almost 7 weeks to get it registered because they failed to send the paperwork to my states DMV and by that time my temp tag had expired, so I was forced to drive illegally. If I wouldnt have called to figure out what the heck was taking so long, Id still be waiting. After sale service was pitiful. Definitely feel like since I was an out of state buyer they really phoned it in. Not hard to see why the doc fee is so low, they really dont do much to earn that fee. It would have been far smoother if Id had done the paperwork myself.In the end I got the car I wanted, but it definitely wasnt a positive buying experience.

The employees here are very kind and don’t try to sell you unnecessary services. Would recommend!

I have recently spend thousands of dollars at a different shop only to have to end up at carr chevy . Were they went above and beyond to help me never trying to over selle. Also adding coupons without me asking. Nice job Chevy

Really professional team over at Carr Chevrolet. There wasnt really any haggling and so far it was the quickest and easiest car buying experience I have had. Gene Panter gave me a really competitive quote on a Chevy Bolt lease in advanced, and held to that price when I went in to look at the vehicle (The monthly payments were $100 dollars less than some of their competitors). Leo Lopez was the dealer that I met with in person and he was very helpful and I never felt like I was being pushed through the process. He was very thorough and accommodating. 10/10 would recommend.

Got the Bolt final recall for my 2019 BoltEV, and it went relatively smoothly with the EV technician.The tech who was working on my car seemed to be well trained in electric vehicle repair and new everything about the recall, including nuances. However, the first service tech that checked me in seemed to not even know that a final recall was available. I think it might be better for now while EVs are being adopted, and especially a part of the recall, that all EVs being checked in are done so only by an EV specialist. Also, I was not called when my car was ready, even though when I called an hour before close, the tech indicated that it was ready. I had to bike in to pick it up, so needing a 30 minute noticed before close was critical, and I asked when dropping off if someone could just stay in touch with me about updates.As an additional item that would have made the experience better for everyone would be if in the after service notes, the remaining maximum battery capacity down to the tenth of a kW, was presented. This is kind of a fun piece of information that you can really only tell from your diagnostic tools, and might leave customers feeling like they got something for a repair job that otherwise feels like an invisible fix. And it costs your team next to nothing to provide it.

Prompt, direct, helpful, & on-time & didnt up sell me

My sales guy Alex is so amazing, down to earth and very helpful. Also the waiting room is really nice with the huge selection of snacks and drinks which was really helpful for our long wait with kids. Big TV and comfy chairs was nice!

Had to take my car in unexpectedly and as inconvenient and stressful as car troubles can be, Tyler made the process go way smoother than I anticipated. From the minute I dropped it off to when I picked it up, he provided great communication. He cares about the customer and didn’t try to upsell or make extra commission on me. 10/10 employee and I’m grateful for my experience at CARR Chevrolet. Thanks again, Tyler!

Showed up for an oil change and was promptly received and considering its a Saturday and had no appointment, the service was performed in less than hour

Everyone was so helpful and kind!

I almost hate to say dealing with car salespeople was great - but this experience was good from beginning to end - everyone involved was friendly and knowledgeable - the entire transaction was smooth and efficient

I had a wonderful experience with your sales and service team. I wouldnt hesitate to recommend your dealership in the future. Everything with my vehicle purchase, trade-in and a few service items that were needed on my new car went smoothly. And I appreciate the good communication with the CARR sales team (thanks Sarah!).

Great sales person.

Excellent Service. Very Helpful.

Leo Lopez did an amazing job finding the exact car I wanted. We really just went in for a test drive, but when Leo was able to find all of the features I was looking for I was too excited to say not today. Leo and John Reuter made the process so easy and Carr has done an excellent job making customers feel safe and comfortable during a pandemic. I would absolutely recommend Carr!

We had a really nice experience buying our very first electric car. Jesús Martinez answered all our questions and Kindle and with a lot of patience guide us through the process. He even help us to entertain our children while I was signing all the document.The fact the Jesús also spoke Spanish was very much appreciated it.

Made an appointment online. Dropped car off on time with team that made me feel safe. I was given an estimate for 60 - 90 minutes for completion and a price a little higher than the coupon I brought in because I have more oil than the coupon covered. Car was ready to pick up in 50 minutes and it actually cost $2 less the the coupon amount because they found a better coupon. Great customer service. Thats why this is my home dealer.

Everyone was very helpful and did everything they said they would do and more!

Gene and the Carr team took excellent care of my wife and I. They were transparent and helpful through the entire process. Glad we bought this amazing car with there help.

Horrible communication, worst customer service I’ve experienced by far from any Chevy dealership my appointment was cancelled twice because there was no advisors to take a look at itI was offered by one of the phone reps that I could have them pick my car up, they never showed up HORRIBLE as a veteran and not law enforcement I don’t think I’ll be back

Made an appointment to get my new Corvette serviced. Showed up at the dealership on time at 1 PM. Service manager came in at 2:30 to tell me they hadn’t even touched my car yet. Told him to give me my car back and I would never be back there again.

I ended up not purchasing a vehicle from them due to a sense of them clearly wanting to do it their way. They acted inconvenienced because I didnt want to go sit down in their cubicle and do the whole dealer bargain mess. Pre-approval not an issue through my credit union and I only wanted to get the priced dropped (the second time I asked a very reasonable price...first time, I low-balled due to misreading the price on my phone). Anyways, a few days later I literally had financing ready and was going to pick up the car and sign for the price they offered but they informed me that they typically didnt put gas in used cars when I requested. This was after they were unwilling to budge a single dollar on the price of the car. The car has sat on their lot a LONG TIME, and still sits there. They honestly lost a customer and a sale over the kicking back on putting gas in the car and no real concern over lack of floor mats even though the picture showed them. Lost a sale because I was only that to them...a sale. Long story short, another dealer down the road called me back about the same make/model that was a premium trim and roughly 15,000 miles more than the base trim at Carr. They were willing to drop price 1,000 for a one owner, no accident, perfect condition, loaded (low miles) and filled the tank of gas up with no hesitation. I will not return to CARR. I spent 500 more on a PREMIUM trim with everything in it and a full tank of gas from a dealership down the road.

Carr is the best. The staff was amazing all the way through my buy.

I bought my used 2016 GMC Sierra 1500 from Carr in 2018 and had a very good experience with the purchase. Even though I live 18 miles away I have been taking the truck back to Carr for services and the service department has been great. They communicate very well and from what I can tell have been honest about service needs and costs.

UPDATED 09/21:We recently had to get a starter replaced. The staff were kind, thorough, and got us in quickly. However, I wanted to use the credit that should be on my account since I overpaid the last time I had services done because they did not give me credit for the coupons I brought in and then refused to credit my bank account the money. They said I had to use it the next time I came in. So, I tried to use the money that Carr owes me and was told that they would not be able to use it on this service and I would have to come in for an oil change or another service like that to be able to use the money that apparently I am currently loaning Carr. It is frustrating that a company with I assume makes millions of dollars can not give me my money back that I overpaid because of a mistake that your employee made....Previous postGot us in quickly but didn’t apply coupons I provided. I called to ask them to credit my card for the amount I overpaid. I was informed that that wasn’t possible so they would apply a credit to my account. Not super happy about Carr holding on to my money and not returning it like they should.

Tyler gives us amazing cuts service every time we come in . Thank you Tyler !! You keep us coming back

Very professional, courteous and expedient. And the detailing on the car after the body work repair was outstanding!