GFI circuit popped and no power to Spa. Hard to get anyone to respond to fix it. Called Spa Doctor and was told that it was likely a heater. Took a week or so but the tech showed up after texting and, it was the heater. But, of course he had used the last heater earlier in the day. He volunteered to come back on Sat with a new heater after a fishing trip! Really appreciated and above and beyond. Appreciated the on phone and in person help. Would recommend for any future repairs.

Waited 3 weeks to get a Technician to came out to repair a leak in my hot tub. He arrived and looked at everything under the tub and fix 1 tube. Said everything was good and to refill the tub. He left. Refilled the tub that night after I cleaned it and noticed it still leaking, called the office and got no response. The next day Karen gave me the technician number and I texted him and he said he would come out 1 week later on a day. He no showed/called. After several attempts to call/text with no response I was told he was going on vacation and won’t be back in the area and to call a different company. Stay away from this business. No communication, doesn’t show up to appointments, Karen the owner doesn’t seem to care about her customers. I wish I can post the texts messages I got from both of them, very unprofessional

Karen at Spa Drs has been nothing short than amazing. She has taken a hot tub that was from Westport and was totally disgusting and has made it brand new. Not only did she clean it to make it new again, she has been very engaging and made sure all my needs were met. She has even made it to my house a 2nd time to install a water filter that apparently Im to dumb to install. She even has mentioned she will teach me how to clean it myself so I can save some money down the road. Oh and I didnt mention that she got me all the instructions to my old/used hot tub, that is now brand new and beautiful. Thanks to her my family and I get to enjoy daddys new tub worry free. Thanks Karen!! :)