I came in with a SIM card issue, Jorge and Jose were so helpful and explained what could be wrong until we got to the source of the problem. They were very upbeat and attentive, so the process went by much quicker! They gave me all the information I needed to avoid the issue again as well. Overall they did a really great job solving the problem, and the atmosphere in the store was positive and assuring the whole time.

Came in with the intent to upgrade my phone and it was a great experience. Carla and Nina helped and they were both a pleasure to work with. I got the phone I wanted to upgrade to and couldnt be happier. They also helped answer all questions I had with the upgrade and they know what theyre doing. I look forward to coming here again for any other phone or internet needs in the future!

I came in looking to upgrade my phone. I was assisted by Edgar and the store manager Carla. I left with a brand new phone, a screen protector, and a case. I definitely recommend coming to this location if you are looking for great customer service.

My experience with T-Mobile is always greatEdwin is very knowledgeable about everythingThe personnel here is the Best !!

Edwin was the rep that took care of my phone order,he was very helpful,friendly very good customer service I rate him a 10+

Thanks you Edgar and his Tmobile team for helping my mother with her new phone. His knowledge and patience was key i providing great customer service! Thank you

Learn how to take care of your customers rather then sending them down the street. Arent you guys suppose to be corporate??

Good customer service and very sweet of Nina explaining everything too me. I will go back too get service with T-mobile and the Iphone 12 Pro.

Short wait. Took care of my upgrade quickly.

I went into this store after being to three others earlier in the week to avail. I was having issues transferring my data from an android to an iPhone until I walked into this store and met Stephanie! Stephanie was knowledgeable, understanding, and a complete professional! She had my issues solved within 20 minutes and walked me through how to solve the issue if it arises again. Thank you!!!

Best service we received in a Long time. They were busy but the manager kept on letting us know what is happening. We browsed phones and watches. When it was our turn the fella Marcin was great took his time and even stayed past his shift. At the end he was able to discover that my wife needs a smart watch and I purchased a phone. A+

Even after moving, I choose to come back to this T-Mobile only. The staff there are engaging, knowledgeable, and willing to help meet your needs.

Came into the store. employee told me they cant take my payment and told me to go elsewhere.

Never met a more helpful and caring staff. They helped us in any and every way they possibly could. I couldn’t be more happy with the service we received! Erika and Edwin were absolutely wonderful to work with! Thank you guys so much!

My Brother upgraded his phone, and he likes it....

I just wanted to say that sometimes when you go into a store and dont spend anything, service can go down. Enrique did a excellent job just being helpful even though I didnt by anything. Thank you and I will be back!

Your T-Mobile store in Bensenville is fantastic. Samir and Marvin were helpful. I had been in the store on previous occasions and I have always received excellent service. I an someone who is not very text savvy. Salir took his time and patiently explained data plans and how to use my phone. I cant say enough how much I appreciate his help and his excellent customer service skills. I am a very happy customer.

Fast service and very helpful staff! Thanks especially to Carla and her team. If you need help, I recommend coming to this store.

Awesome service great customer service ask for Jose Zarate very friendly took his time so very helpful!!

Great experience ! They went above and beyond for my warranty exchange ! Super pleased .

The service was awful. I understood and saw they were busy and was told it would be a few minutes. After waiting about a half hour and nobody asking what I even needed, I left because store was going to close in ten minutes and knew what I needed would take longer than ten minutes. Horrendous service.

Great people to work with. They dont b.s. you. Ill be going there again to do my upgraders.

Good service

Not the best. Two monitors and both are in Spanish and most of the signs are in Spanish, I think they should have every other on in English and Spanish. I have no idea what the signs say, am I missing a deal or what. I like the T mobile on Lake st. Way better So I have to travel a ways to go to a good T mobile while I live right by the one in Bensenville.

The staff at this store is very welcoming! They have a sense of humor and live. Edwin, Rick, and Edwin was very helpful! Thanks guys! HAPPY NEW YEARS

The store itself is neat just as any other T-Mobile, as long as there is not a line of more than three people you should be out within an hour.For some reason they blast music on those sound pods on full blast Im pretty sure, it was so loud that I could not hear what the guy that was helping me was saying. I tried turning it down not to be mean against their music, I just literally could not hear what he was saying to me. 2 minutes later he looked at me straight in the eye and turned on the music even louder than it was before. Sorry if I offended you with the music but I was trying to hear what the hell I was supposed to do with my phone.Overall not a bad store was in and out within. 30-35 minutes

Very nice employees

They always take good of us at this location. Great customer service.

Great service and had a wonderful, fast and easy purchase of my new Galaxy Note 9 with saleswoman Ruby. Location has plenty of parking and service was very fast.. Im coming back here for my future purchase. THANK YOU Ruby and Tmobile!

It was the most pleasurable experience Ive ever had in any Tmobile store. The atmosphere was great and the entire staff was friendly and helpful. Jose, Carla, Karal, and Erica were wll amazing. I will never visit any other stores again.

Great service, great people. Adrian got my broken phone working, Thank you!!

I was a longtime customer of Verizon. I walked in and Lina attended me. She was amazing very friendly and informative and was able to answer all 101 questions I had. The over all staff there was great as well.

Nice

Best experience at this store by far.

Switched from cricket to tmobile.theyre pretty decent better than cricket

Would give it 0 stars if I could. Not that the employees arent nice or dont work hard... But the setup is super inefficient. I walked there, set foot in the store and started my stop watch. Counted 12 people in the store! 4 Clerks or whatever, and 8 customers including myself. In the 1 hours and 20 minutes I was in the store me and 2 other people were checked out (resolved, Taken care of, able to leave with our goods). Over 10 people walked in and left because service was so slow. All I needed was to buy a new sim card... Crazy.

Great service!!

What an awesome experience I had today!Gaby is just an amazing person. She help me with all my needs on both of my iPhones. I went in just to switch a SIM card and she went beyond on helping me with something so simple, I knew my was mess up but with gaby seeing and noticing the problem I had with my phone she politely told me not to worry and she will fix my issue. She also completed the problems I had with my other phone . I will be coming to this location for any other issue.This location is just friendly, greets anyone that walk in. And always smile. I sure did notice thatGreat place !!

They have been very helpful to me with every question I have asked of them.

Ive had a lot of bad experiences at this store, seems like they always have new employees and every time I go in theres someone training which makes everything a lot slower and painful. In one occasion they tried to sell me an open-box iPad that had been used and returned by another customer, they didnt tell me it was an open box and they tried to sell it to me as an open item. When I confronted them about it they told me it was normal for some of their iPads to come without the plastic wrap, I pointed out signs of wear and minor scratches and they still claimed it was new. Bad bad experience. On the bright side, everyone seems to be polite and respectful

Worst experience ever!!! Very loud Mexican music or trumpets or whatever that was played in the store, it was very had to hear my own thoughts!! When asked to turn the music down the manager said that she is unable to do so and the boss knows about it. LOL. After 15 minutes waiting to be helped (because they were to busy listening to music) and making unhappy faces, suddenly she was able to turn the music down.

Poor customer service

I visited one of T-Mobile branches in Chicago suburbs and I was looking to get more info on the plans and prices they offer like any other customer. A month later I recieve an invoice under my name and my address with the amount of 260.00 USD.They simply activated one of the services i was inquiring about without my permission nor my knowledge.Of course i had to go through all the trouble of wasting my time over the phone with T-Mobile, the fraud department and the EOS and that lasted for days and days. I even visited one of the branches just to make sure nothing was under my name. When i requested an official apology letter and a statement to verify that nothing will affect my credit score the agent over the phone simply said he cant do that!

Came in about 10:15 09/06 talk to guy name Edwin. He was rude seems like he didn’t want to help me I even asked him to call T-Mobile so we can find out about the card didn’t want to do that absolutely did not want to help me. I’ve been with T-Mobile for about seven years now and never had an experience like I had one in the store with this guy definitely not a peoples person he need to be working in the back doing stock not working with people.

Its super fun to be there

Great staff really know their products and serviced me right away! Id recommend Rick take care of you.

I came to buy an iPhone and i was next in line and representative took someone else so i had to go to the next T-Mobile on irving park to buy the new iphone. They are not organized.

Really friendly and helpful staff.a always been able to help me with my issues

Wow, realy slowest store ever. I live by, every time even if theres 1 person, ull be here for while

Really helpful staff and friendly faces that really help everyone.

Employees are nice, but Mike the manager was not helpful at all. Smh 🤦🏻‍♀️

Great atmosphere and employees are polite.

Awesome location great service!

At the moment I have been waiting in line at the T-Mobile I have waited over an hour. Whats crazy is that they are not busy. Very unprofessional store. Stay away. Save yourself the hassle

Store should be open during the week until 9pm,today they close at 8.30pm,without any note,guys were looking at me through the window and nothing.... ???

If you have a problem or question about products or your account just call 611 customer serviceUnless theyre selling you something here they seem to be relatively useless slow and uninformative

Great employees not to well informed on finishing the deal like leaving out a plan you wanted and leaving the one you didnt want still on your bill.

Everytime either I or my husband go into this store the staff is so slow we have to go to another store or we wait longer than thirty minutes.

Horrible customer service, the employees are late at this location .I came on time wait and the store manager Esmeralda Soriano told me to wait another 30 min to open the store for no reason.I will never go back there !!

Staff only knows how to check out and wont accept personal cell spot I wanted to return becausethey dont have access to backroom

Great customer service

Weve been with T Mobil a long as hell time and theyve never given us anything in return. No promotions, nothing. Yet every other company gives their customers tons of deals and free stuff. Ridiculous.

Great customer service!

Karla just helped me! She is the best!!!!!

Excellent service

Very helpful

Good customer service

AlwaysAlways helpful

Great service

Great !!!

Very good service, Carla helped me a lot she is very intelligent without a doubt this will be my favorite t-mobile ...

Bad lousy

Well they serve well

Very bad service

They are reeeeee weyes to attend, so many who attend do not take one ....

Very bad service they always cheat People offer you a promotion and never respect you and never try to help you