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Verizon Authorized Retailer - Wireless Zone
1355 Mall Dr, Benton Harbor, MI 49022, United States
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Verizon Authorized Retailer - Wireless Zone

Comments
Ri
Review №1

Poor customer service and not ethical. Do not go to this store. Was promised $900.00 in electronic spending cash cards and they did not follow through. They promised to look into it but would not call back. Got a constant run around. Billing was messed up also. Jay should be avoided (he was at the Niles store) and so should the manager Chris. If you insist on Verizon (I wouldnt), DO NOT go to this store or the Niles location

Ev
Review №2

I had to wait until they unlocked the door. They keep the doors locked all the time. I went there to check on new plans but was not impressed with the prices. Alot more than what I am paying at T Mobile. The service there is not the greatest but is alot cheaper. The guy was very nice but didnt try to find a cheaper plan to get me to switch.

Su
Review №3

Dayla was professional as well as personable in resolving my technical difficulties with transferring my account to my new Galaxy s21+5G from my Galaxy 7 Edge and preparing my Galaxy 7 Edge for trade in. She is definitely an asset to the Verizon team.

Ie
Review №4

Very helpful and nice and was able to get me what my family needed

Ar
Review №5

I needed to exchange phones, i went to this location and was greeted by Aaron. I was teally impressed with the professional way i was treated thank you for your help

La
Review №6

They have nothing in stocks, youre better off going across the street to Best Buy where you can actually find the items Verizon sells online

Ch
Review №7

German I dealt with today were very polite very professional and help me in a quick very quick manner I was very impressed post

Da
Review №8

A politely rude experience.

Sc
Review №9

Ive been with verizon for 9 years and they take care of you and their products and wireless service is very good.

Ma
Review №10

I wouldn’t recommend going here. Terrible experience overall.

Do
Review №11

Conducted business over the phone today. The fellow was very professional and congenial. Rare to find these days. I misunderstood him at one point and he was very patient with me. The call lasted 15 minutes. At the end he was honest and agreed that I could correct my problem myself. Thank you man....

Je
Review №12

Terrific customer service. Always feel confident when I leave the store knowing I got what I wanted while also taking advantage of a good deal.

Je
Review №13

People on phone calls are nice and friendly planes are great thanks Verizon good service!

Je
Review №14

I come in and wait for a long time. Worst personality ever, not welcoming at all. Honestly the worst experience ever.

Na
Review №15

Highly recommend this location. Very friendly and helpful staff!

Fr
Review №16

Great team! Much better then that st.joe store

Be
Review №17

Awesome people. Awesome customer service

Jo
Review №18

Were very helpful and kind.

Ki
Review №19

Staff is on the game at this location. My phone was broke and they took care of everything. Didn’t have to lift a finger

an
Review №20

Great guys. Lots of help

Ro
Review №21

Always pass the buck

Ka
Review №22

Always get good service. 🙂

Ta
Review №23

Never will be getting my phone from online again only will be coming to this store from here on out!!

Pa
Review №24

Good service and friendly customer service.

Ja
Review №25

Great and friendly knowledgeable staff

Sh
Review №26

Courteous and friendly staff!

Je
Review №27

Very nice experience.

El
Review №28

Great knowledgeable staff!!

Ed
Review №29

GREAT STAFF, GREAT STORE!!

Pr
Review №30

Courteous, kind, quick, accurate.

Ra
Review №31

Wonderful team of employees

Information
14 Photos
31 Comments
4.8 Rating
  • Address:1355 Mall Dr, Benton Harbor, MI 49022, United States
  • Site:https://shop.wirelesszone.com/mi/benton-harbor/1355-mall-dr?y_source=1_ODQ5NTA3Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ==
  • Phone:+1 269-921-3069
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Internet service provider
  • Telephone company
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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