I am shopping for a new car and visited this dealership this morning. Within minutes of walking into the showroom, my wife and I figured out that we were not going to buy a car from them.When we walked in, the employee at the front was eating at his desk and of course not wearing a mask. He put his mask on when we approached him, but still had his mouth full as we started talking to him. Then we were greeted by a salesperson, Mike, whose demeanor and super casual clothing was not what you would expect in a dealership selling luxury cars. On top of that, he was wearing his mask under his nose, which defeats the purpose of wearing a mask, and another employee was walking around the showroom without a mask.We asked information about the models we were interested in, but he gave us only very generic information about the different packages and handed us a low-quality and unreadable photocopy of a flyer with information about what was included in each package. When we pointed out that the flyer was difficult to read, he told we could go online.At this point, we were almost going to leave, but decided to go for at test drive. Before entering the car, my wife asked him to make sure his mask was covering his nose, since we were going to be in an enclosed space. He seemed visibly annoyed by this request and reluctantly complied. As soon as we sat in the car, he pulled his mask down, and I asked him again to cover his nose, but he complained he couldnt see with his mask up (he was wearing glasses, but so did my wife who was double-masked). At that point I told him We are done! and exited the vehicle and left. He offered us to test drive on our own, but we informed him that there was no chance we were going to give him our business.Based on my experience today, I believe this place is overrated. If you are going to spend $50k or more for a high-end car, you should expect nothing less than an exceptional level of service.

David Petty and the team at Chevy Chase Acura provided the best car buying experience we have ever had. What a great family owned business. Honest, professional, expert knowledge, patient, no pressure experience. Also provided the best price for my BMW trade in. Very willing to work with is through the Costco Auto Program, which is also fantastic. Thanks CC Acura, I love my new car. And I will always remember David’s kindness.

Amazing staff, great hospitality, love the comfortability while you wait for your car. What I appreciate most is the recommendation services they tell you, you should get done for your car whether it’s with them or someone else. That really puts me at ease that when I come to Acura in Chevy Chase that my car will be well take. Care of.

Best experience I’ve ever had purchasing a new vehicle. Fred, Stewart and Mas were wonderful-knowledgeable, thoughtful, excellent communicators. My husband and I felt comfortable and well cared for while we shopped and then through the purchase process. I will highly recommend Chevy Chase Acura!

This was my first time at this Acura service location. Joseph was exceptional. He was very personable, kind and professional, and ensured I was constantly up dated on the status of my car. I will definitely continue to service my car at this location. The waiting area was clean and well stocked with snacks and drinks. I was able to work by connecting my laptop to the free wifi. It was a nice experience. Didnt take too long for my service either.

After going through a very rough accident and in need of a safe car in a short time, Carlos and Mike in resale department went out of their way to ensure I was taken care of. It was completely different from the typical transaction as Carlos used his creativity in getting me the right car with limited selection fast. It’s times like this where the person makes the ultimate difference and Carlos is a standup guy and I will be recommending his service to all my friends and family. He is truly one of a kind and I recommend you request him specifically if in need of a car! Thanks Carlos for everything

I felt completely well taken care of. Great courtesy and professionalism. And I appreciate the friendliness too!

I highly recommend this dealership. Their sales team will go above and beyond for their clients! I worked with Tiara Gray, who arranged for me to test drive and lease my 2021 RDX all from the convenience of my home, because I have a newborn baby. I never had to step foot in the dealership. Everything was done by phone, text, and online. Everyone was professional, kind, and understanding of the fact that I was a new mom in need of an SUV. Run, dont walk, to work with Tiara and the entire Chevy Chase Acura Team. They are awesome!

Chevy Chase made buying experience easy! I highly recommend David Petty. He went above and beyond to make my experience and deal smooth. I am very pleased with them. They actually listen to their customers needs! Please go see David Petty. 100% happy with Chevy chase and their staff.

My schedule is crazy, hectic and sometimes so congested I don’t have time to squeeze anything extra in. With that, I am posting this one month after my purchase. My vehicle was totaled out and I had to move quickly with a replacement vehicle that would work for my children and I. I knew that I wanted to have a SUV as my previous vehicle was one. My time was limited and my budget was set. I inquired about a used car on the website and received a call same day. Emanuel my sales rep matched my pace and energy and scheduled me an appointment for next day. He discovered my needs in the quick call we had and even called to confirm our appointment the next day. When I arrived, he not only had the car pulled to the front but asked for my keys to the rental I was driving to get the car seat out. He remembered that I said I needed space for my car seats and he placed them inside for me to get a true feel of the space. He once again matched my energy and pace and our test drive was in motion.Emanuel was knowledgeable on the warranties and service packages enough to gather the more important items I required. He then got me to the paperwork portion I needed and also helped me maximize my short time allotted to complete the transaction. While I went to grab the payment from the bank, Emanuel went and put a full tank of gas in the vehicle and sent it over for detail. Once I was back, the car was not finished and I needed to get back to work so Emanuel went one step further that will always be the above and beyond memory for me. He allowed me to head back to work (5 minutes away) and brought my mew vehicle to me. This was the best service I have ever experienced when purchasing a car!Emanuel also did follow ups to ensure my experience with my vehicle was still as pleasurable as my first time driving it away. I am thankful I found my new vehicle at Chevy Chase Acura with Emanuel.

As always your service department does a stellar job. Thank you so much for the great work you do. A special shout out to Rick Aldridge.

Chevy Chase Acura has always been a good fit for me. I bought my car from them. The salesman and sales manager were awesome.I get my car washed there. Its always fast and convenient.They picked my car up for service and brought it back, same day.Theyre awesome.

I just moved from Los Angeles and I cannot say enough great things about my service. Chevy Chase Acura was the best service it was seamless. My service rep called me before the work was done to give me an honest assessment of what was needed and it was done within the hour they brought me my car and provided my loaner and came back and grabbed it it was honestly the best ever and I will be continuing my service there

My experience with this dealership service department was terrible. Ive been taking my car for service since 2017, and this was yet one of the worst experiences ever. To get started - I scheduled a pickup for 8 am and had to call them after 8 to find out the status of the pickup. It seemed as though they were not aware of the appointment. The driver finally came around 8:55 am.Moving forward - I waited for 6 ( 3:00 pm) hours before calling the service department to find out the status of my car. And he stated that someone would contact me with that information. Again, I waited for 2 1/2 (5:15 pm) hours before I got the call, and the individual who called had no status or updates to report to me. He finally emailed me an analysis of my car.Another issue on their end was trying to find a driver to bring my car back to my home - unbelievable! When they finally got a driver, the driver asked what time would be the latest to bring my car back. I gave him 9 pm - Im agitated at this time. I asked the gentleman - Did my vehicle go through the car wash, and he answered yes but, it didnt. I could not see if the car had been washed because it was evening and too dark to see.The following day prevailed - the car was much dirtier than before the service maintenance.The bottom line is the service department had my vehicle for over 12 hours only to rotate my tires and an oil change. Ill be looking for a different dealership to service my car the next time.

Went to Chevy Chase Acura for the first time and was very pleased with the service and the reasonable price. They gave me an appointment when I wanted, the night dropoff was easy and convenient. They completed the work on time and called me to report the work was done. They allowed convenient, online payment. The pickup process was fast and they washed the car for free.

After having a rough accident, I visited Chevy Chase Acura for a new and safe ride. Mr. David Thomas, Mr. Kaveh, and the Acura team went beyond their duties to provide me with a safe vehicle. I highly recommend this dealership. Their dealership and service department are fantastic.

This Acura dealership had one of the best overall customer service experiences and made purchasing our vehicle seamless and easy. We were able to find the car that we wanted to our exact specifications for the best deal! Will recommend Chevy Chase Acura for anyone who is looking to purchase a car!

Chris Toronto has been my advisor at Chevy Chase Acura for 12 years. He’s fantastic. Great customer skills. I feel confident about the service I need, he’s extremely honest and kind. That’s why I keep coming back. My 2005 MDX has been the best car I have ever purchased it keeps on going.

I Arrived at 7:30 AM but there was a long line of cars with only one person Working in the service department. Joseph was very nice and helpful but he could only do so much. I had to wait 30 minutes before he could get to me. It seems that day many people called in sick or something like that. Your office needs to develop a back up strategy to avoid situations like that in the future. Just to make it clear the service I got from Joseph when he got to me was very courteous and professional, but after a 30 minute wait I was quite irritated as I had to Rush back home using the shuttle service to participate in a video conference.

Not a good visit. It was my MDX’s first service. All that was required was an oil change. The 1.5hours I was told it would take turned into 2.5 - for an oil change. Really? I gave them one request at check in, to have interior thoroughly vacuumed at end of service. I made two further requests for this to be done. Never happened. I drove away in disgust, went home and vacuumed it myself. Not even 1 * for this dealership.

The sales team was great...fast paperwork and very attentive to us during the whole process.There were some issues with the car but all were addressed and taken care of in a short period of time.The service department was very good as well.I would recommend Chevy Chase Acura to anyone.Thomas Betts

Several weeks ago we traveled an hour or so to Chevy Chase Acura to purchase a specific and highly desirable used car that they had in stock. We had made an appointment and upon our arrival the sales manager greeted us warmly and immediately showed us the car we were interested in. The car was immaculate and the test drive showed that it was in perfect condition. The sales manager, with the help of his staff,guided us through the necessary paperwork and we were quickly out of the dealership with our new (to us) car. From first greeting to final send-off, everyone (and I mean everyone, including the housekeeping staff) was helpful and friendly making what might have been a long, difficult process easy and manageable. We will certainly be returning to Chevy Chase Acura as the need arises.I have held off on posting this review for a few weeks to be sure the car performed as well over time as it did that first day at Chevy Chase Acura. I am happy to report that the car continues to meet. all of our expectations and I suspect it will for many years to come.All in all, a great experience at Chevy Chase Acura!

When I arrived the service team (Eric) were very informative and curious, gave me options to stay in the service lounge or the more comfortable lounge in the show room area. This is what I expected from the service industry as my back ground is Banking, Airlines and Hospitality.GREAT JOB GUYS, thanks Eric.

My best car buying experience ever. David Petty has done a great job explaining car attributes, walking me through entire purchasing process and preparing car for a pick-up. Thank you David!

We worked with Fred and he was excellent. Fred made the customer experience great because he was responsive, informative, and patient throughout the whole process. If I decide to to purchase again I hope to work with Fred if he hasn’t already been promoted which would be well deserved!

THE BEST customer service, NO PRESSURE, the sales people are top notch esp Richard Boyd, Dave Thomas, Giovanni and the GM Ralph. PLUS it doesnt hurt that I LOVE my new car RDX with Advanced package. Additionally, I have been back and they have all helped me with any follow up I need!HIGHLY RECOMMEND!Deena

Leasing my new RDX and trading in my vehicle with Chevy Chase Acura was the most pleasant and seamless experience I’ve ever encountered with a dealership (and I have purchased or leased a new vehicle every 2-3 years since 1998). I explained and was given exactly what I wanted and received zero pushback or attempts to upsell or change my mind. I was offered the full KBB value for my trade and given all of incentives advertised on their website that I qualified for.I live 90 miles away from the dealership and was able to process all of the paperwork remotely so that when I arrived to pick up my gorgeous new vehicle, the only thing we had to cover was how to use all the fun gadgets and controls. David (my salesman) and Maciring (my finance manager) made the whole process quick and painless - the opposite of a typical experience as most of us know all too well.I cannot say enough about how amazing my experience was and how highly I recommend this dealership (or at least the personnel I had the pleasure of working with).

I would send my family and friends to CC Acura. Twice I’ve had the pleasure of working with Dave Petty and sales manager Ralph, And both experiences could not have gone more smoothly, and I could not have felt more valued as a customer. The entire staff, and experience was above bar every step of the way. I feel the pricing was fair, the deal I got was exceptional, and they were looking out for my best interests. You can’t always say those things about a car dealership, but you can about Chevy Chase Acura.

Thank you so much for helping me and wife on getting our new 2022 Acura MDX. You guys were very professional and helpful. My very first experience at Chevy Chase Acura was a 10/10 I definite recommend everyone to visit them. You wont be disappointed. My sales representative Mike Jones was really helpful and knowledgeable. Ralph Kolius (Sales Manager) was extremely helpful. Thank you again and I will definitely come to you for any future purchases! You guys are the best in our region!!!

MY EXPERIENCE WITH EVAN HALPIN AND THE THE DIRECTOR OF SALES/GM JAVEH JAHED COMPLETELY SURPASSED MY EXPECTATIONS. THEY WERE EXTREMELY PATIENT, FRIENDLY, AND RESPECTFUL OF MY CONCERNS. WE FELT VERY COMFORTABLE WITH THEM RIGHT AWAY AND IT SEEMED AS IF WE HAD KNOWN EACH OTHER FOR YEARS.WHAT A WONDERFUL SURPRISE IT TURNED OUT TO BE BUYING A VEHICLE FROM THEM AT CHEVY CHASE ACURA.HIGHLY RECOMMEND THEIR EXPERIENCE.WELL DONE! 👏🏼

Chevy Chase Acura exceeded my expectations from start to finish. Fred was very professional, knowledgeable and friendly. Ive owned several Acuras throughout the years but this by far was the easiest and hassle-free experience ever buying a vehicle. Their customer service is impeccable and Fred kept me informed on the delivery of my vehicle even delivered to my job, talk about top notch service from start to finish. I highly recommend them!

I had an awesome experience with the Chevy Chase Acura. I am a Costco member so I went through their Auto Sales Program for a search of what I wanted. Within 30 minutes after I had submitted by application I got a call from the senior salesman and I scheduled an appointment. Every details about my transaction was walked through with me in our discussions and in papers. It was hassle free and I am very happy and proud owner of Acura 2021 RDX. Thanks to all the staff that assisted me with the transaction.

Chevy Chase Acura and Chris Toronto, our service advisor, are excellent — fabulous service, considerate of client needs/timing for car service and completion time, technically competent, reasonably priced and focused on building a long term relationship. Chris always explains things so I understand them, arranges appointments when he can offer me a loaner car, follows up quickly, and makes sure the car leaves there in great shape. I’ve worked with him for 15 years and am grateful to have such a competent and service oriented advisor.

The service from Chris Toronto and his team is consistently stellar. I always have 100% confidence, trust and satisfaction in the service we get for our 5 vehicles serviced there (yes, 5 - 4 Acura’s and a Nissan truck from the Nissan days of Chevy Chase Automotive). We are customers for life and this is continuing into the next generation of my family seamlessly!

I’ve had two Acura cars over the past 20+ years and always use Chevy Chase Acura for my service. They are reliable, communicate well, and the prices are reasonable. They’ve kept my cars in great shape! Service managers like Rick Aldridge have worked there long-term and I appreciate their continuity and professionalism.

My wife and I recently bought a 2022 MDX ASpec from Chevy Chase. Our sales consultant, David Petty, provided us with sensational customer service. Before deciding and during our initial discussion, he mentioned that he would ensure that he was providing us with the BEST offer. Of course, I had to look around at different dealerships in Northern VA and found they were not really concerned with trying to gain my business so they easily brushed me off. He worked with us and made our process the EASIEST we have ever had and was dedicated to making sure that he gained not just our business, but our trust. I dont often write reviews as they are purely subjective, but my experience with David and the rest of the team at Chevy Chase is something I wont forget.

Not that Ive had many, but this was an excellent car buying experience. No one messed with my head, very direct and helpful salesmen and super straight forward process. Also love the car and price we got. Do your research first and then go here. They will not be pushy and take care of you.

David Thomas is a super star, I live in NY and was looking for 2022 MDX. Found the car and price I like at Chevy Chase Acura.David being the best at what he does started to talk to me and clarify all my questions, he worked with his tram to to get everything ready online. I just had to go to the showroom and pick up my car.Post sale David was working with me, despite his family emergency, to make sure NY DMV does register the car bought in MD.Chevy Chase Acura, kudos to David for being an excellent sales person who works with customers on customers terms.

Found Chevy Chase via TrueCar. They are the only dealership that had my car. A beautiful Apex Blue A-Spec MDX. They honored the TrueCar discount, and made the process simple. David handled most of the business before I came in. Ask for David Thomas, hell take good care of you. Thanks David and the rest of the team for my new baby Sapphire!!!!!

Very dissatisfied with the service I received. I purchased my Acura out of state where they dont require a front license plate. Brought my car into the Acura dealership so that they could put the front frame onto my car. After 5 months, the front frame (not plate, but the entire frame) fell off my car as I was driving. I took my car to the local mechanic and they told me I am surprised the frame stayed on as long as it did. It looks like the place you took it to only put one screw into your car, and the screw wasnt even the right size. Luckily the mechanic didnt charge me for the service, but the Acura dealership in Bethesda charged me ~$90. You would think an Acura dealership would know how to put a front license plate frame on an Acura.

Great place to go for your next car. Staff was friendly and worked diligently to get me the vehicle I wanted. No pressure. An overall very pleasant experience.

I can’t say enough about the customer service from Ralph the sales manager. This is my 6th Acura but my 1st purchase from Chevy Chase Acura. The process was smooth, efficient and pleasant. Chevy Chase definitely got a new customer for the foreseeable future!

Customer service at Chevy Chase Acura is fantastic. The staff is very professional and honest, the environment is very pleasant, their pricing is competitive and their purchase process is efficient. Certainly visit CCA before going elsewhere. Highly recommended.

This rating is for the service department: Took my brand new car in for an engine service light related to the emissions. Cesar was very professional and prompt. He explained the issue with my car (a manufacturer defect, likely during assembly of the car) related to the fuel filler pipe assembly. Had a loaner car while my car was waiting for the parts. COVID interrupted the supply chain so had to wait a while for my car to get fixed. Cesar updated me promptly.This was my first time taking my car to a dealer for service since it was brand new (I have always serviced my own car for the past 20 years) and I would definitely encourage Acura owners to use Chevy Chase Acura!

Excellent experience from start to finish! Dave Petty and his team were professional, efficient and made sure that every detail was taken care of. I highly recommend this dealership for anyone looking for an Acura in the area.

Great customer service at the entry and service department manager (Erick Sanchez was excellent) level. However, the experience with the loaner service was not that pleasant. The service person didn’t address person by name but rather was displaying grandiose attitude towards me, almost as if he was looking down. I’m not very impressed with first time visiting this dealership. Only reason I still gave 3 stars is because other service department met the expectations. Otherwise I would’ve given 1 star for the loaner vehicle department.

I have been leaving and going to the same company since I purchased in 2013. They no longer service Nissans but they always are welcoming to me. I thoroughly enjoy going here, always professional!

Best car buying experience I’ve ever had. They were very helpful and honest. Showed me the numbers and walked me through everything so I completely understood it all. This really is how car buying should be! I’m a customer for life now.

Overall, I was happy with my purchase, but felt the process of selling my car and buying a car took a bit longer than usual and the transparency wasn’t completely there. Upon closing the deal, the paperwork held several errors and I wasn’t completely aware of what I was signing until I read the paperwork more thoroughly myself; stronger explanations would have been helpful upfront.My sales rep, who was actually a product specialist was great though. Favian T was able to help me when I had questions and provided excellent customer service. Overall though, as said earlier, happy with my purchase!

Amazing work, car looks brand new. The team did such an excellent job. Wonderful professional staff, specifically Cesar.

Very friendly and willing to help. The wait time expectations were communicated accurately.

I had a great experience at Chevy Chase Acura. The salesperson Jonathan was very professional, knowledgeable and friendly. I did not feel pressured, which I truly appreciate. The process was quick with finance as well. I would recommend this dealership.

We went there for a test drive of the new MDX. David was amazing. Hes very attentive to our needs, and knowledgeable about the car. If youre looking for an Acura in DC area, ask for him!

Acura did a good job servicing my vehicle. They came on time to pick it up, they called to tell me what my vehicle needed. They were pretty fast very accurate and they washed and wipe my car down. They delivered my car in even better shape.

Excellent service, prompt and professional. Shuttle was available to drop me off which is very convenient. I like servicing my car here and highly recommend.

Great experience buying my new 2021 Acura RDX from Danilo. He was knowledgeable, not pushy and gave me a fair price in an extremely crazy market. Highly recommend Chevy Chase Acura!

I purchased my vehicle in February of 2021. My first service appointment was in September. I received phenomenal customer service from the entire team there. Special shout outs to Kaveh and Joseph in the service department. Joseph is a class act.

Rapid and dedicated service of my car .I praise the courteous and efficient welcoming support from Joseph B.

I highly recommend Chevy Chase Acura if you are looking for a new or used vehicle. The employees are trustworthy, attentive, and thorough, especially Fred Ginwright. Fred was extremely knowledgeable of the technological features that my new (used) vehicle has to offer, and he took the time to make sure I was comfortable with them as well. I have had the vehicle for about a month now and it is running great!

All you need to know is... Emmanuel Felix. Best salesperson ive ever had. Saw a car online and called in, I had a few questions he answered all of them and asked him to check on a couple options. He called me back in 10 minutes from the vehicle and answered the rest of my questions. Came in that afternoon and was very comfortable from the first fist bump (COVID) showed me the car and walked be through the buying process. Best Transaction ever.

David was a pleasure working with. I went to different dealerships and was not impressed with the sales experience. Even though I had to pay a little more than I wanted to, I am happy with my purchase. Waiting to see what service will be like.

This place is great. I would recommend to anyone. It was a bit pricey high labor cost but it was worth it. Great team. I would definitely go back.

The quality of service from Chevy Chase Acura was impeccable. I did all the research I could before coming in, but my salesmen Danilo was able to explain it the best to me. I definitely appreciate the staff here. I highly recommend coming here for your next vehicle.

My experience at Chevy Chase Acura was exceptional. My service advisor, Nelson Lemus, greeted me immediately and explained the process to me. The wait time estimate was completely accurate and even the payment system made the process seamless. Thanks for the complimentary car wash. Keep up the good work!

Hi there,Just wanted to let you all know that I would recommend Julian as a sales associate in the pre owned building. Very polite, patient, and calm. Hank his manager was very easy to work with. Great people, understanding and was more than fair. Lastly the finance person was awesome. He was personable, fair, and understanding as well. Held a great conversation. Was clear and concise! Id shop here again.Honestly, I went to two other dealerships before I went here. Shouldve went here first and didnt waste my time. Their inventory may be small at times but their vehicles are top pics. Thanks again everyone!Ken Harman

Phil Buzilo is the best! He made the whole experience easy. He explained every step of the way and even followed up with me to see how I was doing or if I had any questions! I always and only choose to work with Phil!

If zero stars was an option I would choose that. I brought my car in for a B123 service and when they brought the car around at pickup time they gave it to me unwashed and with significant front end damage on the drivers side that they had caused. They were certainly aware they had done it because as soon as I started to complain, Cesar, one of the service managers, appeared to confirm that the damage was as he said ‘“recent” as he ran his hand across the damage. I am of the opinion that they knew what they had did and hoped I would not notice. They gave me a loaner car but because I needed my car to make a 1,500 mile round trip drive to take my son to college, it did not really matter because I was limited to 100 miles per day in a loaner. I wound up putting the miles on my leased RDX at significant expense.The service department at Chevy Chase Acura acted as if I should be grateful that they were willing to repair my vehicle at all. They should have replaced the whole front side panel instead of making a repair. When I complained to them they offered no remedies. I will never bring my car here again and will drive a little further to use Rosenthal Acura instead. I took better care of their loaner then they did mine and I paid them $415 for the pleasure.

I recently purchased a new car from Chevy Chase Acura. Theentire team was helpful, respect of my time, and did not play any games with last minute surprise fees, etc. as I had experience with some of their competitors.I cannot speak more highly of them.

Eric was super helpful and my car was ready quickly. Excellent service! Thank you!

Took my TSX to Chevy Chase Acura for the first time. Kairi took care of me. My car had been sitting for a few years since I’d been out of the country. Now I’m back and wanted to make sure it’s in great condition again. Kairi had a multi point inspection done to my car, and set me up with their detail shop to restore the headlights. Kairi was great!!! Very professional and the whole process was transparent. For the first time, I didn’t have any reservations about spending money at a car dealer. Kairi walked me through the repairs and the recommendations. Glad I chose to take my car there and will be seeing Kairi in a few months to continue with the service and maintenance of my Acura with Chevy Chase Acura.

Literally the worst experience ever. Things seem to start off pretty smoothly, but then quickly go south as soon as any effort on their part is required. I had to sue them for damages they caused to my vehicle, which they decided to settle out of court. I quickly realized that putting the issue to rest was the furthest thing from their minds as they have not made payment almost 3 months later, nor will they, or their lawyer, James Hammerschmidt of Paley Rothman, give me a straight answer as to whether or not they intend to pay. It’s just another strategy by them to inconvenience me even further, forcing me to return to court to file additional paperwork. I am really disappointed to see a business being run like this and frankly surprised that they’re even still in business. There are much better dealerships to buy your car from, I would highly recommend taking your business elsewhere. You’ve been warned!

Chevy Chase Acura is the best car dealership and customer care sustained experience I’ve ever had in my entire history of car ownership. Their new valet service makes life happier and truly made my day!

Our experience at Chevy Chase Acura could not have gone smoother! The service department, especially Caesar, kept me up-to-date throughout the entire process, which ended up being much quicker than I had originally anticipated. It feels good to know were in good hands when it comes to our car.

All the associates @ Chevy Chase Accura are truly amazing! I’ve had my vehicle since 2014 and the only service team who can get under my hud is Chevy Chase Accura Service Team! I want to send a special shout out to Rick! He’s been with me since my 1st oil change and we still going! Thank u Rick & everyone for your excellent service!⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Excellent service! Chris Toronto has been my Serv Advisor for over 6 yrs. Ive always had a wonderful experience with him and the work performed by the various technicians.

The service at Chevy Chase Acura given by David Petty and Giovanni (finance person) was most excellent. From the moment I opened the car door David made the buying experience a true joy. Not only did he patiently answer each of my questions but he also was kind enough to answer 100 questions posed by my friend. Both David and Giovanni made every effort possible to purchase this car at a reasonable rate that was affordable. David ensured our trust and Giovanni followed through with the deal. Thanks for a truly uniquely pleasant shopping experience!!! I highly recommend y’all!

I am very satisfied with the customer service I was getting from your employees.

I have always had a very good experience with Chevy Chase Acura. Service has been efficient and I have been kept informed as to what is going on and is to go on. My service advisor Kairi Weaver was easy to work with and very helpful.

Great experience took care of me beginning to end excellent service

Absolutely wonderful experience from start to finish! I knew exactly what I wanted and the team at Chevy Chase Acura did everything to make it happen! I am extremely impressed with the professionalism they displayed throughout the whole process and will be recommending my friends and family who are looking to purchase an Acura to do so with them!

I love all the guys at Acura, hands down they’re the best dealership I’ve done business with!

Erick always helps me make the most affordable decisions about the service for my car. I express how I cannot afford to do everything at once and just trying to keep my car on the road for another year or two.

Chevy Chase Acura is a very trustworthy establishment, dedicated to giving you great deals and a great service on new and used Acura vehicles. I promise I dont work there; Im just a very happy customer.Ill tell you a little bit about my experience at Chevy Chase Acura:For the past month, I searched around Maryland, DC, and Virginia to purchase a car; I visited Acura, Lexus, Volvo, Chevy, Toyota, Subaru, Kia, and a multitude of used car dealerships. I liked some of the dealerships, such as Lexus, Volvo, and Kia, and I found them to be pleasant experiences. At other dealerships, it seemed like the sales associates were at war, with a single-minded focus on reaching their hands down my pockets.Chevy Chase Acura was breath of fresh air compared to the stereotypes about car dealerships. My sales associate, Moe Nessem, was dedicated to providing the best possible service. Moe was very knowledgeable - Moe answered all of my questions about the vehicle I was interested in with full disclosure, provided detailed information about the vehicles maintenance history, and remembered exactly what I was looking for.The only issue I experienced with Moe and some of the other associates was waiting for long periods of time -- Moe and the finance manager seemed over encumbered with other customers. At one point, I had to wait for almost an hour for the finance manager. That said, the finance manager, Mas was very honest, and I particularly enjoyed strategizing with him about ways to help me save money (Mas, Im sorry if I spelled your name wrong)All in all, I had a terrific experience with Chevy Chase Acura. Everyone I met at Chevy Chase Acura appears knowledgeable, is honest, and has fine sense of humor. Ill attach photos of the vehicle I purchased, with a short description:Used 2015 Acura TLX - 4 Cylinder with Technology PackageThis TLX is beautiful and in mint condition - I plan to keep it that way. The TLX has Honda reliability and is very comfortable. The fuel economy is good for a car in this class, but that doesnt take anything away from its power; Its exceptionally fun to drive, with Sport and Sport+ mode for increased speed and dynamic handling.The only issue I have with this vehicle is the infotainment system - This model needs Apple Car Play, and the USB connection interferes with the Bluetooth system. To be fair, its a 6-year old model. Other than that, Im extremely satisfied with my purchase from Chevy Chase Acura.

Super helpful and took the time to call me with updates during my time there. Everyone is super nice and patient with you, and they explained what was wrong with my car so I wouldn’t be left out. Truly a great service and I would highly recommend to anybody!!

I had an amazing experience at Chevy Chase Acura on June 27th. After having a very bad experience at an Acura dealership in Laurel, MD the previous day I ended up at Chevy Chase Acura where David Petty and crew did everything they could to ensure my happiness. Before deciding on a car, David made sure I understood all of the buying options, car options and pricing. He showed me cars that really fit my personality and he made me feel very comfortable. I am very happy with my new RDX and Chevy Chase Acura has definitely won my business and loyalty.Tracy

Always great service at Chevy Chase Acura! Eric and the service team are very responsive and the quality of their work is excellent.

Very friendly service and quite timely. The staff member who served me (Rick) was very professional and courteous! Will definitely be back!

When I walked in within less than 60seconds I was greeted by staff members of Chevy Chase Acura. Milvio thoroughly explained the process of repairing my vehicle. Milvio provided excellent customer service at Chevy Chase Acura. I would recommend Chevy Chase Acura.

I have years of great experiences having my cars serviced here. Routine maintenance or specific problems, all are taken care of quickly, professionally and with excellent results.

Chevy Chase Acura provide perfect service. Their people are patience and friendly. For I bought my vehicle without driver license. They took a bit longer time to provide me the tag and title. But they are very helpful during that time. They also provide perfect and efficiency service for maintain. I will recommend this dealership to my friends.

I was happy with the service advisor and mechanic work done to my vehicle. However, as a luxury dealership I expect a better auto detail experience. My vehicle was returned to me with fingerprints (dirty prints) throughout my vehicle. They assured me they had washed/vac my car, but the windows were dirty, spots ALL over my vehicle and no interior vacuum had been done. So I was left extremely disappointed with the dealership for this reason, mostly because I get better auto detailing service from a Honda dealer in Virginia. I hope they do better moving forward, but Ill probably have my vehicle serviced in VA from now on.

Great team . Valet pickup. Replacement of warranty parts. Plus professional service.

Both valet drivers and the service team were outstanding!

This is a great dealership. Nice people and the cars/SUVs are very nice. I love the free car washes and vehicle maintenance.

We were told that the service would take under an hour, so no loaner would be issued. However, the service took over 3 hours, and when we asked if we could have a loaner, they said they only give loaners to Acura owners even though we purchased our Lexus from the dealership there. We also could not schedule online, nor could the salesperson I spoke to. Instead, I was re-routed over and over again to the service department that would not even have the audacity to pick up the phone or return a phone call. I had to speak to someone in the sales department to complain to even get the service department to call back. Overall, HORRIBLE AND PATHETIC customer service and communication skills. I should’ve known since I had to deal with extremely rude and unprofessional “salespeople” and “management” when I purchased my car from them last year. Incredibly disappointed with this place.

I had the best experience at Chevy Chase Acura! Cesar was super helpful in taking time to understand the problem. He was very communicative, keeping me up to date on the testing and repair work. I received a loaner car that was so nice. I will definitely use them for all of my car care!

Matthew was amazing with his diligence and customer service. From the first phone call to picking up the car and driving away. He kept me posted of every step during the process. Chevy Chase Acura is now my new service home. Thank You Matthew for a great experience.

Clean facility. Both the Manager and sales rep very very helpful and knowledgeable.Recently purchased a car from this location. I couldnt be happier with the entire experience.

I loved the feature where the dealership offers complimentary pick up and drop off of the vehicle.I got regular updates from the person picking up the car and then the dealership.

If I could give the team at Chevy Chase Acura more stars, I would. Our sales person, Richard Boyd, was knowledgeable, engaging, professional, and extremely communicative. He asked pertinent questions about how our eventual purchase would fit into our lives and listened to our responses, adapting his suggestions to best fit our needs. The Director of Sales, Kaveh, obviously takes great pride in his showroom and staff. He checked in with us multiple times to ensure we understood everything, in a quiet, unassuming manner that elicited a feeling of calm in an otherwise anxiety-inducing situation. The sense of family within the showroom was nearly palpable. Mass Boiro, the finance manager we worked with, was personable, knowledgeable, and fast. Throughout our entire experience, it was apparent that every person we worked with was truly invested in making sure our family found the right fit for us, both financially and product-wise. If you are looking for a fantastic car-buying experience, visit the team at Chevy Chase Acura.