user
Lehigh Supply Appliance
312 W Broad St, Bethlehem, PA 18018, United States
Appearance
Lehigh Supply Appliance
Comments
Ki
Review №1

Excellent customer service and very honest staff. Very pleasant experience.

Da
Review №2

Small inventory. Speed Queen products are pushed. Starting prices over a $1K with small capacities for washing machines! Amazingly sales rep suggested that you do NOT use REG wash which is what 90 % of our washing is!

Ja
Review №3

Our microwave quit. We went to Lehigh Supply instead of a big box store. They had several in stock and helped us out by installing it quickly!

Je
Review №4

Very knowledgeable staff. Much better than the big box stores.

WS
Review №5

You wont get service from the big box stores like this.GE Factory Service let me down, which is not Lehigh Supplys fault. Co-owner Chuck apologized, and asked if I would be around all day. 30 minutes later he shows up, and 30 minutes after that, two of the biggest issues I had were solved, because fixed them himself.He is technically retired, but still cares about his customers. He also gave me some tips in person about using my washer/dryer that I didnt know.For still being in business after all these years, they must be doing something right. I enjoy doing business with local merchants versus the mega-stores. You should always give guys like Lehigh Supply a chance to earn your business first. If they cost $50 more, so what? Its impossible to compete with Home Depot and Lowes on certain products because of volume. They can give you personal service, and they know your name. Thats worth the 50 bucks, trust me.Thank you, Chuck and Greg!

33
Review №6

I just had the worst experience with this company that I have used and recommended over the years. I needed a part for an older wall oven and the part was discontinued. I had to do my own research to find a replacement part and when they were asked to order the part and install, they didnt order the part at all. On follow up call, the sales person that I talked to became very rude and belligerent when questioned why the part wasnt ordered in the first place and I was told to get the part myself and ended the call.

J
Review №7

As much as I didnt want to leave this post, my terrible experience with this business left me with no other choice.Our range that we purchased from them nearly five years ago required service work to be performed due to a fluctuating oven temperature issue. Their technician diagnosed the problem as a faulty Relay Control Board, which he replaced. Our bill was $443. The very first time my wife used the oven, she quickly realized that it wasnt fixed. IT WORKED EXACTLY THE SAME WAY THAT IT DID BEFORE THE SERVICE WORK WAS PERFORMED. The same technician came out again and proceeded to change the Temperature Probe, which fixed the problem. That bill was $127.I spoke with one of the owners (Greg) about a partial reimbursement of the first bill. I asked him to put himself in my shoes.... Who wouldnt be upset about paying a $443 bill and not having the problem fixed? He agreed and said he would discuss things with his co-owner (Chuck) and call me back, which he never did. Two days later I called again and the receptionist said he was with a customer and that hed call me back. Once again, he didnt have the decency to return my call.As if 2020 isnt bad enough with COVID-19 weighing on everyone, thanks for NOT CARING and making it worse for this household Lehigh Supply Appliance.Sincerely,Jim

An
Review №8

Been getting appliances here for nearly 20yrs. The staff and service is superb. I never bother to shop around because they have an excellent reputation well earned. Looking forward to my new fridge!

Da
Review №9

This place should not even be in business. They are have the worst customer service . This is now the 3rd time they cancelled my appointments and are very rude. The first time my wife spoke with them the gentleman cursed my wife out after she tried working out the scheduling issue. Now we gave them another chance and this time they had no time to help us out, even one star is too much for this business . They really make a bad name for small appliance business!!

Je
Review №10

Great above and beyond service. Went to other places that didnt even come close. Chris and Manny the installers were first class. I couldnt of been happier with them

Sa
Review №11

I have been a customer for a number of years, buying multiple appliances, and having great service. However, this past Monday I returned to buy a refrigerator understanding the shortages with the current situation. I was very disappointed with the service I received from the sales representative. I was met with short/rude comments and an attitude as if he did not want to sell me a refrigerator at all. I came in knowledgeable of the specifications, but attempts to get my point across were not well received. It is doubtful that I will be purchasing from them again.

Do
Review №12

They took the time to find a dishwasher in stock.Great service and caring staff. Glad I bought from a local supplier.

Da
Review №13

Greg made my week! I was looking for a dehumidifier after my basement flooded & nobody had any in stock. Called him up & he said hell check & came back with good news. Picked it up today at great price & Im now sitting back watching the basement dry away!

St
Review №14

FIVE STARS! Amazing customer service. We had such a great experience working with Chuck and Greg. They helped us decide on the right appliances without overpaying for features we didn’t need. We will continue to use Lehigh for all future appliances!

Ty
Review №15

Great customer service! Purchased a new Speed Queen dryer and they were quick to help me pick out the model i wanted. Easy at scheduling local delivery. Honest with pricing, I will come back again for additional home appliance needs

Ca
Review №16

I have been working with these folks and they are professional, responsive and awesome.

Di
Review №17

Not very helpful like didnt try to look up the part

Ma
Review №18

Stopped here to order a minor appliance part. My part was easily located and ordered. No fuss, no hassle... Just friendly, quick service!

Lo
Review №19

This “Mom and Pop” appliance shop has superb customer service. I went there to purchase a washer and dryer for a new house and they mistakingly ordered me a dryer that was backordered for 6 weeks out. As soon as they realized the mistake they contacted me and upgraded my washer and dryer to a set that was in stock- free of charge. You won’t find that type of customer service from the big home stores. They also price match the big home stores. I have since gone back to purchase and refrigerator and stove.

Wa
Review №20

Dont let the crummy sign deceive you! We had a few very good experiences with the repair Dept. When we needed some appliances, we shopped the box stores and found that nobody came close to Lehighs product knowledge and there were none of the extra fees. Plus, we shopped and supported local. Excellent experience.

Ch
Review №21

We went to Lowes and Home Depot for a double oven. After being told they dont carry the size we need we called Lehigh Supply. They were not able to find an exact fit but one that was close. This then required some modifications to our existing cutout for the stove. The installers did a great job by modifying the bottom cabinet and cutting the space to fit and hold the stove. Definitely worth checking out as Lowes or Home Depot would never have gone to this length to do the installation.

St
Review №22

Very helpful people

Ga
Review №23

VERY HELPFUL

Er
Review №24

Always my first stop for appliances.

Ph
Review №25

Great staff and they stand by the products they sell. Our refrigerator that we bought there broke after 7 years and their repair person fixed it for a reasonable cost.

Al
Review №26

Great customer service! Prompt & efficient when service call was needed. Money saving advice on DIY situations.

Da
Review №27

Awesome help and service!

Bo
Review №28

Great help. Bit pricey

La
Review №29

Reliable neighborhood appliances. They also do delivery and installation. Good sales from time to time.

Li
Review №30

Good products, fair prices, sloppy install. These are my new appliances when I walked in the kitchen immediately after they installed. This is grease, not just normal fingerprints.

Ma
Review №31

Great old style appliance store, bought my refrigerator there, happy with service. They have also been fixing my old fridge, honest billing

Te
Review №32

Very good, very knowledgeable and friendly staff! Bought a gas dryer!

Ma
Review №33

I have purchased several appliance from Lehigh Supply and have always found their pricing and customer service to be great. I have also used them for service and their rates on service and parts are very fair.

Sh
Review №34

Great customer service.Purchased my dishwasher here that was delivered and installed in one week. Note: they will match competitors prices, so do your homework before shopping here.

Jo
Review №35

Avoid this company, they were unhelpful, rude and non-cooperative. I had to get my banks Fraud Department to get my money back on what should have been an easy return case closed.

li
Review №36

The absolute best service!!!

Jo
Review №37

We originally bought a dishwasher from Lowes but we waited for over three weeks for delivery and installation. We gave up and canceled the order. Lehigh supply matched Lows price and we had it in a week.

Ja
Review №38

Great prices great people great place to shop

Ru
Review №39

Good service.

Do
Review №40

Family owned, sta d behind what they sell

Mi
Review №41

Great service and people

Information
13 Photos
41 Comments
4.6 Rating
  • Address:312 W Broad St, Bethlehem, PA 18018, United States
  • Site:http://lehighsupply.com/
  • Phone:+1 610-867-0567
Categories
  • Appliance store
  • Appliance repair service
Working hours
  • Monday:9AM–5:30PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–5:30PM
  • Thursday:9AM–3PM
  • Friday:Closed
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Similar organizations