This is the best Verizon store. Always great service. I recently had an issue with my bill because my new phone credit wasnt appearing. He was very understanding because it was a mutual mistake and really delivered great customer service. He submitted the dispute to corporate and the entire thing was taken care of by my next bill.

Was In and out. I bought a cell phone case and staff was helpful.

Worse cell location ive dealt with in a long time. (Gave them 2 chances)The rating they have looks like its from precovid. Avoid this location!!!

Dealt with Caleb - he is personable and helpful I enjoyed working with him.

They were very in finding me a better deal on my service,l actually am paying less than before with unlimited data...

I had an issue with my phone and was not eager to go inside the store due to covid. Hunter reassured me on the phone and went so far as to come outside to get my phone. He handled my issue and was sweet, friendly, knowledgeable and understanding. He then brought out my phone and my change. I couldn’t ask for better service. The best! Thank you Hunter!!

Love their service and always help me to every extent to make me happy. Love Meechie. He is fabulous with fixing phones and anything that has to do with their phones. Would refer them to everybody.

My bf and I came in this past Sunday. Hunter was who helped us. We told him our address two times and somehow he still managed to enter it incorrectly. We were trying to get my bfs phone case mailed to us after he bought a new phone. My bf called Hunter that day after we left to tell him that the receipt with our address was incorrect. He blamed me and said I told him wrong when I absolutely did not. He was suppose to ask his manager how he could fix our address in the system. He never called us back to tell us if it was fixed or not. The delivery truck called my bf today and asked him about our address because he couldn’t find it. The delivery truck driver apologized for Hunters mistake. Hunter probably forgot about the issue and didn’t think it was that important. The case will be delivered to us now since the delivery guy was very kind to change it in the system.

Amazing experience today. Stopped in the store and purchased an amazing LG g8. Trinity was super helpful and gave me excellent customer service. Keep up the great work.

I went into Verizon flustered because I had lost my phone. The entire staff was so accommodating, and assisted me in every way possible. They made me feel even more supported by providing me with a great promotion until my new phone came in. I truly appreciate Jack, the customer service specialist, as well as Donovan and the manager, Scott, for the wonderful hospitality and deals, where they could apply them. You guys are the absolute best! I would recommend this location over any of the others.

Donavan is the best Representative to work with at this location. He was patient, kind and understanding about all the information that was given. He made sure that I recovered my content which I was certain was lost. Thanks again!!

I worked with Donavan and even though it took well over 4 hours it was certainly worth it. He was funny and kept a positive attitude during the whole process. He got us a great deal and went through everything in detail. All of my questions were answered more than once. I’m very happy with my experience. Although Jack didn’t help me directly he was great as well. He kept me talking so my mind wasn’t on how long everything was taking. Great job from the both and would recommend anyone in the area to work those two.

Cool atmosphere with a very nice gentleman as an agent

I normally pay my bill here and today will be the first time I ever bought a phone from here and it was a pleasant experience. The staff was knowledgeable and kind enough to help walk me through using my new phone. Very satisfied with this location.

Jack was so great! It was the easiest and best experience I have ever had with opening a new phone plan and upgrading my phone. Everyone working there was so helpful and walked me through transferring everything from phone to phone, and that I was getting the best deals for what I wanted. Thanks for all of your help!

Great customer service! After a number of product and service issues with another carrier, I left that store and, en route, contacted this location for alternatives. I spoke with Jennifer, and she carefully listened to what I needed and offered alternatives that met my needs. By the time I arrived at her location, she had the phones and plans we had discussed ready for my review. I selected the best fit for each and she promptly handled the switch, including transferring apps and contacts and setting up autopay. I am very grateful for her help and highly recommend Jennifer and this store.

Excellent customer service is alive and well thanks to Scott (Jeffrey) Bennett at the Bexley Verizon Store.Everything was clearly explained when trading in my phone. Scott presented options and checked on the promotion in place. He definitely had my best interest in mind as he asked about my personal preferences. All of my questions were answered. Scott was personable, knowledgeable and kind.

Jack was awesome. He walked me through everything. He reset my passwords and made sure my iPad was fully setup before leaving. I’m very high maintenance and he was able to still calmly assist me today. I definitely recommend others coming here!

Great experience. Went to buy the new iPhone and they made the process of switching everything over stress free. Michael really knows what he’s talking about and is worth the trip alone! Go see Michael!

Donavan and Sean were Exemplary!! They went out of their way to help me recover content off of my phone and tablets. They have great customer service and overall amazing experience.

My wife was in yesterday and was given excellent service. Then I came in today and I worked with Donavan Rosario and he was extremely helpful and upbeat. New the product and these experiences are why we stay with Verizon

Donavan was my consultant and he helped me get my content from my old phone and my old iPad to my newer devices. He made ut seem easy being that I was told I couldnt get it done at the apple store. Anyways, thanks again and I really recommend this location.

Donavan was great. This location is very helpful to their people and conveniently located near where I live.

My visit at the Verizon store was a great one. The service reps were very very polite and extraordinarily professional. Highly knowledgeable about their craft. Friendly and understanding to max along with a very clean quiet place of business.

Donavan has excellent customer service and handled his own having been the only one in working today. He was able to effectively multi task with myself and other customers ensuring a great experience. He saved us money while bundling and couldn’t ask for better service!!

Very nice and fulfilling experience! The workers were very knowledgeable and would like to s/o Donavan for helping me get my new phone.

Donavan was delightful and was great about helping me activate my phone. Havent been here before but now Im going to start for all my phone concerns. Thanks again!

Good, knowledgeable, and helpful staff. But as others have said, its NOT a Verizon store. They charge more for phones than Verizon does in order to give you free accessories along with your phone whether you need them or not. Its kind of shady (on Verizons Part) that theyre able to operate under a Verizon store sign but can charge whatever theyd like for their products. I would recommend going to a real Verizon store or Best Buy/Apple where you can get the devices for the actual retail price.

Jack and Donavan were very helpful and friendly. They turned what could have easily been a tedious process of discussing phone bills and upgrades and all that jazz into a fun day which included getting my phone situation handled and having several laughs to boot. 100% recommend this store!

I was so impressed with the quality of service I received at this location while transferring from my old iPhone to an android. I was assisted by Micah, and he was professional and knowledgeable and very respectful and patient as I asked him a million questions!! So glad this store is in my neighborhood. If you are changing phones, dont do it online! Go into this store.

Donavan was exceptional! I had a great experience buying my phone here and the staff seems to be very positive and have a willingness to help with your Tech needs. I recommend the 2 I worked with; Donavan or Sean.

The best experience I’ve ever had!!! Donavan is a very great sales representative! He went above and beyond to make my daughters Christmas great!

Very polite, patient, and helpful. Made sure I received all my content after everything was said and done. Id highly recommend Donavan and the rest of his friendly staff.

Ive been coming to this store for years! Today was my first experience with Sean and it was great.Really disliked my old phone. He got me into something much better and even ordered a tablet for me. It only cost me $13! This guy is amazing!

This is a nice little Verizon Store with awesome customer service. The store manager Damon and Mike are so nice and they go above and beyond any Verizon Store I have ever been too. I will be back! So hopefully they dont go anywhere.

Great staff and, Great location! Would recommend seeing what they have to offer!! I always get so much help when I visit!

To be fair, this is a review of all Verizon Premium Retailer stores, of which this is typical. I have yet to be satisfied at one of these non-Verizon-owned franchises.They have limited inventory, especially in accessories, and equally limited technical knowledge. I recommend only company-owned Verizon Wireless stores.

I was helped out by Jack he was friendly,knowledgeable and so easy going. Donavan answered any question I had. I had a fun time buying my new phone and Ive never said that before.

Donavan is the best to consult with all your phone needs. This place is my go to for sure.

Donavan did a great job helping us out. He was very helpful and patient with all of our questions, and got us a great deal on our Samsung S10 phones!

Donavan is very knowledgeable about the device I bought with him and was able to help me troubleshoot issues I had in store before and after purchase. Im completely satisfied with him and his staff. Thanks again.

Donavan and Jack were very helpful with helping me set up my phone being that Im not technologically inclined lol. This is great location and the staff overall are very kind and knowledgeable. I recommend highly!

This place will have u waiting all day to pressure you into buying a phone to make more money. I was told several different things by two different people. I know this is their job but disappointed with service. The staff Are nice but it makes no sense that people are not consistent with what they tell customers I’m a Big person about customer service when everyone is telling u the same thing I will be calling the higher up in charge.

Caleb the ASM was very helpful and kind will come back to do business! :) His customer service is outstanding and genuine. Hes a keeper!

Tyler and Jennifer at GoWireless Verizon are the absolute cream of the crop. They were genuinely nice and helpful to my needs. I was taken care of efficiently and I truly felt like a valued customer. I strongly recommend visiting GoWireless in Bexley for any cellular needs.

So I worked with Donavan in store when I switched from Sprint and I gotta say that He and his staff are great to work with. The process was easier than I thought to switch and I enjoyed the time there.

Although we had a rough start me and Donavan were able to recover my content from my old phone to my new phone. Thankfully he made it easy to learn while explaining the differences from the phones that I went with and ended up purchasing.

The staff at this location are THE BEST! I have asked for help above and beyond what they have to do and they are happy to help me. Shane and Brian are knowledgable, patient and quick to offer solutions. I recommend them and this store with full confidence.

Donavan gave a us a very good customer service experience and helped us to better understand our new phones. Me and my husband were transitioning from flip phones to smartphones. I recommend him highly.

Thank you Jonathan and Shane for setting me up with my new phone. Im really excited for my new Note 7. I will be back and recommend my friends go here.

Tyler was wonderful when selling me my phone! He helped me get exactly what I needed and had everything set of perfectly when I walked out of the store. And as for the GoAdvantage Program they offer, I would highly suggest getting! I had a phone for years never breaking my screen, but after getting this one I became very clumsy and have needed to get my screen protector changed multiple times. Jen has so graciously put them all on for me and perfectly with no air bubbles or anything! Ive always had a great experience when I came into the store. Tyler, Jen, Micha, and Shane are all so friendly and helpful.

Donavan & Jack Was Phenomenal I’m Glad Me And My Husband Switch Great Customer Service Excellence Deals We Are Guarantee Satisfied With Our Service I Definitely Advise You To Switch To Verizon Now 🤟🏾😜

It took a while to get everything situated, but I felt like they took care of me here. Definitely went above and beyond my expectations for service.

Caleb and Sean did a great job helping me set my phone up and even set my bluetooth up in my car come see these guys theyre very friendly yound men!!!!!!

Donavan was very helpful and accommodating about teaching me how to use the new phone I bought here.Thanks again and I look forward to coming back!

What a MESS. It took well over 2 hours to get a new phone. Not including waiting to be helped (40 min). I just wanted to turn in my old phone and upgrade (simple!). Lots of bait and switch. I was offered a choice of 2 free gifts but both required a monthly service fee (no thx). There was a promotional (free) package that included chargers (the phone didnt come with any). Some items in the package were out of stock so, after he called his boss, I was asked to purchase comparable items. I said no, and he called another boss, who said to fulfill what I was offered, so he gave me comparable items for no charge. I used a credit on my account to cover the cost of a case. Then he performed a $19.99 service that I wasnt asked about and tried to charge me for it. He punched in some numbers said thatll be $140. (But everything I had was either a free promotion or I had already paid for it!) I began asking detailed questions when things werent making sense and I got convoluted, confusing answers and he spent lots of time calling or texting his bosses who would not talk to me when I asked for clarification. The rep was very nice. But it was a terrible experience. I would recommend going to a real Verizon store. UPDATE: I got a call from the manager who apologized and said he would provide some training for the employees at the store.

Drove all the way here at 4:30 and saw a sign saying back at 5:00pm so i go do my other shopping and come back at 5pm nobody was there i left at 5:40 and nobody ever came and unlocked the door. Yes im upset i drove all the way there because they was the only one open at that time that was a waste of gas. Verizon really needs to hire people that wants to do their job. I believe that nobody was there even at 3:15 when i tried to call to see if the store was open because nobody ever answered the phone

Verizon employees at the Bexley Store rock! Jack and Donavon have awesome customer service. They are very knowledgeable about the Verizon products,apps etc. This company is blessed to have them as representatives of Verizon!

Did wonders for me. Donavan (scott) was a great help for new phone

Donavan was fantastic. He was extremely helpful. He managed to retrieve all of my photos to my new phone. Even the photos that were not backed up on the old phone. I am from out of state traveling for work and had issues with my phone. So I found the nearest Verizon store and found Donavan. Excellent customer service. Thank you Donavan. I am an extremely happy customer.

The guy that aided me was very polite and helpful. Job well done

Damon, Dustin, and Michael at the Bexley store are awesome! Every Verizon store should use them as an example! They each deserve a raise!

Jack and Roderick were awesome they answered all my questions honestly and helped out a bunch!

Staff sucked

Donavan helped set me up with a new phone today and was so helpful, incredibly pleased with the customer service!

Very convenient location. They are very helpful. Showed me how to work my phone! Thanks!

One of the worst shopping experiences I’ve ever had. I waited hours just to upgrade my phone and the employee was unhelpful and served a customer who arrived after me, before helping me.

Michael and Donavan gave me a nice discount. Donavan waited on me throughout the process of retrieving my content to my new phone and helped me out a great deal. I really appreciate Michael and Donavan help they gave us and I thank them a great deal.

Man Micah was just great, he really met all of my needs and went above and beyond. I recommend him to everyone

Donavans Very good and hard worker. Im very satisfied!!

I had the pleasure of working with Donavan at this Verizon location. He was very knowledgeable about the information that was exchanged and I couldn’t be more pleased with the service.

Donavan was very friendly and efficient. I wouldn’t recommend anywhere else.

Its a really small store. Not too many phones on display..... One guy there really knew alot but the other old guy was cool but didnt know much...

Donovan was a huge help when I went in to get a new phone. Great service!

I like going to this store better than going to the corporate store at Easton, I dont think many people know about this store because its always very quiet here and thats nice because you get to pay your bill or whatever and go home within minutes.

New management team was great thanks for turning my experience with Verizon around. The asstistant manager was a huge help!

Jennifer was great. Helped set up my prepaid phone. I always do my business here.

I was help greatly was treated very very good by Shane Amawi is was a very big help I recommend if he is working thats the guy u want to talk to.

I came into the store on in Bexley to see what I could do about my bill and my phone I got help from a young man named Donovan who was very patient and has helped me with all my problems that I had today Im going out with my phone and is working everything is working on it every time I come to the store I have a good experience my last one was with Mike the assistant manager and today is Donovan and I am so grateful to have this help so any store I will go to no other Verizon store but the one in Bexley because this is where they take time with your customers and as far as Im concerned theyre the best my name is Joyce radden and I really appreciate their service.

Hi this is Robin Williams I wanted to let you know that I thoroughly appreciate it working with Jonathan today at Verizon he was amazing thanks bye

Wonderful staff, I dealt with Scott. I am old man, he was very patient and explanned everything well. I will be back and refer. Bob

3.5-4 hours of just trying to purchase a new phone with an existing plan. The guy that was helping me was doing everything he could do to slow the process down and the manager in the end was SO condescending. It was my only day off, bought the phone went through the process AND THEY DIDNT ACTIVATE MY PHONE!!!! I dont even have a phone number to set up Apple ID. Terribly awful service and Ive been with Sprint the past few years.

I love this place because of Jonathan I love Jonathan Jonathan is an excellent excellent customer service person here and hes a new store manager so just love Jonathan Overstreet good

Came to Verizon Bexley and super impressed w costumer service Tyler was great and Jennifer best manager Ive ever had help me anywher. She fixed my issue so polite and cant even explain how great she was. Ill b back and wont go anywhere else just bc these two

The best customer service I’ve ever dealt with! I had problems with receiving my emails and corporate store nor the customer service team could help me but they did best team around

The gentleman I worked with more or less wanted to handle the account the way that he wanted to add a certain insurance and coverage things I didn’t want push product like a used car salesman I wouldn’t recommend going here I wouldn’t go back to even pay my bill here

Tyler was very helpful. Great experience and highly recommend!

Jack was an amazing help and found me a great deal!

Great service! Jack was super helpful and informative!

Very good workers here im always pleased with there service.

I went in to get Verizons service and was told my phone wouldnt work on Verizon. I went to the Verizon corporate store at Easton and walked out with Verizons service on that same phone.

Holy crap my phone stopped charging and i was in a panic i stopped in at bexley and Arvin tool fantastic care of me. thanks so much you saved my day

Depending on which one of the service agents you get it will be a good experience

Sean and Donavan were a great help!!

Far outshines the Verizon company stores. If your fortunate enough to get Tyler as your sales associate, you will know genuine honest customer service.

The service was curious but they dont take Samsung phones and that stinks

Sean did a great job! Saved me $$ and got me a new tablet!

Wonderful one on one learning of my new phone!

Donavan and jack did a wonderful job

My man Jack is the phone Yoda. Shop at other Verizon stores at your own peril.