This branch is the best one in the entire state of Idaho. And, Ive done the tour. They epitomize exceptional customer service above and beyond. So grateful we have them!

I moved and was switched to this company for my CPAP supplies. It has been a complete hassle for almost everything. The doctor sent over my sleep study and said they should call in about 1 week to get me set up on a new machine as my previous machine was insured with someone else. I called a week later and they said they were still waiting on prior authorization from the doctor. So I called my doctor had them send it again. My doctor assured me they had already sent it. Waited another week called Norco was told they now needed my sleep study. Called my doctor again and they said they had sent that twice as well. So I went to my doctor got a physical copy and took it to NORCO. Becky assured me they had everything and to wait another week for it to go through insurance. Another week passed called and Becky again told me Just waiting on insurance and that NORCO would give me a call when it went through and that I didnt need to keep calling I waited almost 2 MONTHS and only after I called and complained did someone finally set me up with a mask fitting. The gentleman who did my mask fitting was a complete sweetie Rob. He explained that he didnt know what happened but everything was approved that first week and my file just sat there and was overlooked. I was given the list of when I could refill my supplies every month with my insurance and sent on my way. A month later I call and again talk to Becky to refill supplies. I was told that I didnt have anything available to refill. According to my paper I should get certain things every month I told her. She said well its not showing here maybe try waiting a few more days. So I waited a week still couldnt get supplies. I finally went in Brian I think was his name was there and helped me get everything I needed and gave me my refill dates for the next month. Called the next month again Becky answered. She told me supplies were a different date and I had to wait another week. About 2 weeks later I get a nasty gram in the mail that I have 3 days to get into a doctor for a 90 day evaluation on my cpap machine or I was going to have to pay a $100 for the last 5 months of having my machine. NORCO didnt send me a letter, a call, email or anything prior to that letter stating I needed a 90 day evaluation.I went to the doctor the next day and the doctor told me they hadnt even heard of a 90 day review or even received a call to get their appointment follow up notes and that an appointment was completely unnecessary and that all NORCO had to do was call. They didnt need to send the letter that I had shown my doctor and I definitely didnt need to go into a doctor and put my pregnant self at risk of Covid. A simple phone call would of been enough. Yesterday I called NORCO and Becky answered. I explained that my mask was leaking and that it was the little plastic seals on the mask piece that connects the hose and front of the mask. I told her I had fiddled with it for almost an hour and a half and I had to finally wrap a hair scrunchy on the seals to get it to stop whooshing.She kept insisting that I had put it together wrong. I take it in and show her where its leaking. Her response? Its supposed to leak. I looked at her and said, no its not. Its this seal the plastic is defective. She kept insisting I was wrong with different reasons. I finally got irritated and said look this just started last night. Ive had a CPAP for 3 and a half years same mask same set up. This leak is not supposed to be happening. I know what Im talking about. Becky finally fixed the problem after 10 minutes of back and forth. Not once did she apologize when she realized she was wrong. Terrible customer service from one employee. ****Update to 3 star from 1** Joe reached out and apologized and we are going to continue to repair this customer relationship.**

Great service

While they are mostly friendly, they are painfully slow. We waited over two hours for them to drive less than half way across Blackfoot.After speaking with her area manager over today, I learned that they were dispatched from Pocatello I had not across town. They are very nice and and took care of the issues in a timely fashion therefore I am significantly increase my ranking of this company

Such a great company to deal with, I Was able to walk in and get great customer service! D’lisa took some measurements of my sons arm and ordered him a arm sleeve and got it here before school started.

Pain in the butt service especially when you have serious problems breathing do not use these folks if you want to live they do not give out loaners while waiting only MAAGS in pocatello has worked well for me.Updated...... I was contacted by a supervisor and He said he would figure it out. I am still waiting for the outcome tomorrow. Hopefully he can help I really need my bipap and oxygen my lips turn blue from hypoxia. Im using my old oxygen concentrator so I do not pass out and get cramping as much and survive this wait. I have been waiting for 2 mo now for Medicare to hurry up and stop running me around its almost like medicare hopes you die waiting so they do not have to cover it. Supervisor has been a good help sending someone out with bipap to help get things going. Aparently medicare doesnt care about hypoxia so no oxygen equipment will be covered thank god I have an older concentrator still and hopefully I can live with that. Norco supervisor said he would work out small payments on one if I need it someday. He really is being very helpful I wish they had a rating system for the governments job I would give them a 1 star norco a 5.

I would not recommend this business. they have very, very poor customer service. we stopped in to get a portable oxygen unit for travel to Salt Lake. We had previously called and said we needed tubing to run from the unit to the CPAP machine. When I picked it up I told them we needed the tubing and we needed longer tubing in case the electrical outlet in the hotel was far away from the nightstand where we put the CPAP. The manager (owner?) verified if we were using the unit with a CPAP and I told her we were. the manager told the staff person to give us 14 foot tubing. The staff person went into the back and gave me two unopened packages of tubing. as I was leaving the manager asked if I was sure I had everything and I responded yes because I thought I did. When we got to SLC it turns out the tubing was the kind with the nasal canula on one end completely inappropriate for use with a portable oxygen machine and a CPAP machine. When we called the answering service we were told to cut one end off for the night and try to make it work. of course the seal was not tight and we worried all night about the oxygen situation. I had explained to NORCO on the phone that my sister is disabled (visually impaired) and unable to drive. I also explained she would need another tube but would not have the means to go out and get it herself the next day as I was leaving to come back to Idaho. I asked to have the right tubing delivered to her hotel. Well the next day I was called by the Blackfoot manager who informed me this was my fault because she asked if had everything and since I answered I did then the best solution was to have us PAY TO GET NEW TUBING AND THE DELIVERY FEE in SLC. Really? I tried to point out that I only answered yes that we had everything because I assumed she and her staff were competent enough to give us the right equipment. Its not so much the frustration and worry about the oxygen that makes me upset as much as her attitude that this is my fault and therefore they are unwilling to help. So despite calling ahead of time. Despite discussing the purpose and need WHILE IN THE STORE PICKING UP THE EQUIPMENT...they still sent the wrong tubing and blamed us! WOW, poor, poor customer service.