The man who helped me today was very unfriendly and made me feel unwelcome even before I asked for help (was it because I wore a mask?). I dont know anything about cars, but it is still no excuse to be rude and treat me as if I am stupid because - as a non-native speaker - I do not know the name of the part I need.

Went here to get my car battery changed, the guy was very nice and helpful. The job was done quickly w/o hassle - would definitely recommend

My husband and my neighbor recommended this place and now I recommend here as well! They provide a nice service and reasonable price with kind explanation. 🤗👍

Jimmy is really nice and helpful. Have great battery change experience here!

Staff was helpful and directed me along. They have always been good at this store.

Usually has the parts you need and helpful employees but when they offer free loaner tools Im not sure what that means- couldnt even let me borrow a crescent wrench to change a brake light I had also purchased there... Hm.

My cars splash guard fell off a few blocks from here after i was dropped my dog off at the vet. I was able to hold it together and get to the shop. the man inside helped me find replacements for my pins just based on my car model and the pieces of broken pin i brought him! I came back into the shop confused quite a few times and the man working the counter was incredibly patient and knowledgeable. I was able to get back to my dog before her pick up time and repair my car in the parking lot. amazing experience!

Very helpful and usually have the parts on hand

Very knowledgeable folks.

The guys at Advance were quick to help us when we needed to diagnose a code on our dash. Super friendly

The Manager Swindled me out oF $10 .WronGLy Charged me For Core instead of crediting the $10. To Advance Auto Parts books or Manager Christian. pocket.

PSA: ** DO NOT GO HERE ** This location is very close to Virginia Techs campus and they take advantage of this by driving up prices... If you can, go to Autozone in Christiansburg, im not sure if the bus goes there but you will save alot of money! Advance tried to charge me $160 for an $80 battery so I just got a friend to drive me to cburgBUYER BEWARE PLEASE DONT GET SCAMMED

They had what I needed!

I took my battery there to be charged because my car was having trouble starting and they said it was already full. I asked if something was wrong with the car, and they suggested bad terminal connections or the cold weather, even though it was warm. It turns out it was actually the starter, which died completely later that day.

Theyve got the parts I need. Plus they let you borrow tools and let you do repairs in the parking lot. Bonus: theyve got a bathroom you can use!

All the employees there are nice, fun to talk to, and welcoming. Its my go-to for local parts. Laura is awesome will get you taken care of! She once stayed on the phone with corporate trying to fix my online order for 10 minutes and got it done, even with better pricing. These people are great! Highly recommend if you need parts or car help.

Received good service here today. Staff were friendly and fast.If you need to turn left coming out of this store, it can be a bit of a challenge.

None of the employees were wearing masks, and none of the customers were either

Super helpful staff. Always willing to help find the right item

I always find the staff super helpful. I usually order on line for the discount and then walk in to seamlessly complete the pick up transaction. A few times Ive had questions and they were able to answer with a pretty high level of expertise.

Levi greeted me warmly as soon as I walked in and offered to check my car’s battery for free after I explained my car issues. As someone who doesn’t know car and is not from the area, he was very patient in explaining everything to me and even recommended an auto shop for me to take my car to. Very friendly staff and great customer service. Highly recommend this place for anyone who needs auto parts!

Kyle was very helpful. Got it all ordered and figured out all the parts I needed. All of them do a good job at this store. And 552-8888 is easy to remember when you need a part.

I’ve always been an Advance customer and stores like this are excellent examples of why. I recently had to replace a serpentine belt on my ‘04 Wrangler. I asked about a loaner 1/2 breaker bar, they didn’t have one but an employee graciously offered to let me borrow one he had in his truck outside. Awesome customer service.

Great service. Friendly staff

Great auto parts store. They go the distance to help you out.

Great customer service highlights this store. The staff is always friendly and very helpful. I thoroughly enjoy the fact that they help you at your car with a certain items such as the windshield wipers and batteries. The staff is knowledgeable.

Advance Auto Parts helped me out in a bind. My Virginia Tech Student tried starting the car and battery was dead. After a friend jumped the battery, Advance Auto not only had the battery in stock, but replaced it. It was extremely helpful trying to do this remotely. Thanks Advance Auto Parts.

The battery I bought might have been a little expensive but the customer service was amazing. It was installed well and Im very happy I went here. The employees were patient and kind and I would come here again if I need anything for my car.

Needed a battery. They tested my old battery, was running out of cold cranking amps, the very helpful desk attendant suggested I buy the replacement battery online to save about $35 on it. So I did and returned the next day for battery pickup and free installation. Would definitely recommend this store for their excellent customer service.

I gotta give them 5 stars! The workers there are amazing very very friendly and helpful! I had to change a whole ignition cylinder today as it seized up and key got stuck on the on position! Meaning yank out the steering wheel and gut it out for one little screw! They were so helpfu whenever I had to find the right tools to get the job done God Bless them!

Lots of parts in stock. Competitive prices. Many parts not stocked are available in less than 48 hours. Plus their reward system actually works. I have saved hundreds of dollars using it.

Nice selection and good deals if you catch a sale

I came in with a half dozen questions about maintenance on mine and my girlfriends car. The gentleman behind the counter helped me with every question and offered advice that saves me money. They are great every time. I love Advance Auto!

As a woman who likes to attempt car repairs, theres a young woman behind the counter here that knows her stuff and has talked me through replacing my radiator, thermostat, and power window motor...like a boss. So glad to have her help!!

The employees are so friendly and helpful! When my brake light was out, they changed the bulb for me. When that did not work, they suggested it could be the socket. They told me I would have to go to the dealership to get the part, but I should come back and have them install it since the dealership overcharges. I got the part, brought it back to them, and they installed it for me. The best part? They did not charge me! I highly recommend advance auto.

No matter what location, staff is always helpful!

The employees here are awesome. I had some serious problems with my battery, arrived in a panic, and Chris was great about it and tested everything for me. He also check a few other things to make sure it was safe to drive off that day. Everyone was really knowledgeable and friendly and willing to help.

Extremely helpful folks at this store.

All my experiences here have been great. Battery issues, windshield wipers, front license plate mounts have all been handled well. Friendly and helpful staff.

Ive been customer at this store for almost 30 years and Ill keep going back. I have had some bad experiences with the manufacturer of replacement parts Ive purchased here. So for mechanical parts - breaks, alternators, water pumps, clutch and break cylinders, I go brand name.They are great for consumable parts though - belts, hoses, filters, lightbulbs, fuel additives, motor oil and other fluids, windshield wipers, etc. And theyll check batteries, alternators, and diagnostic engine codes.They install wipers and replacement batteries.

They were so helpful and had what I needed in stock and installed for free Thanks

Great source of car parts in town. Great prices, and you can easily find coupons online.

Just your average local auto parts store. Its the only major store chain represented in Blacksburg (other chains exist in Christiansburg), so they have a good selection of products and plenty they can order as well. There is another small parts store downtown, but Advance Auto Parts definitely has more to choose from than anywhere else within Blacksburg.

Friendly. Really fast in-out. Well-stocked.Also, saw one of the staff members replace a battery for a student in 5 minutes flat. It was impressive.

Staff knows whats happining with cars not just a bunch of guys pushing buttons on the computet

The best dudes. Super friendly

The folks here are very helpful, Ive been here 20+ times for batteries, oil, windshield wiper blades, tools, etc and the staff has always been able to help me make a selection and in some cases they did the install as well.

Ive been to quite a lot of auto parts stores, and this is my favorite. Everyone has always been very helpful and knowledgeable - especially the managers. Great store, wouldnt go for parts anywhere else in the NRV.

I dont do a lot of repairs but they generally have what I need, and the staff has always been helpful over the years. Recently when I needed a battery to get an old truck ready to sell for parts or Farm use, the salesman was helpful at finding me a used one to try at less cost.

Hade a year warranty on my battery that went bad after eight months And was told I would still only have four months left of Warranty for the battery that was replaced which makes no sense but the rudeness and clear agitation from the manager is what led to this review

I needed to install a new car radio and didnt have the right parts, so we called these guys up and helped us find what we needed! Friendly staff and great customer service.

Friendly and fast service, with a good selection of common items needed for repair and maintenance.Online ordering works very well. My orders have always been ready when I arrived.

Always has my part. Never have had to order one. Website is useful as well.

Excellent services

Reps had absolutely no clue what a 12v cigarette lighter port was. Most definitely could use more customer service training

Advance Auto Parts has lost much of its drawing power since they stopped helping customers with easy fixes. Hopefully corporate will rethink this move and return to the way it was before.

Parts knowledgeable, helpful and friendly staff.

A wide variety of products is available with good prices and the stuff is helpful.

Starter went bad in under 1 year. I was told it was covered under warranty and if I purchased a new one, they would refund my money when I returned the old, broken starter. Upon returning they refused to honor their word and their warranty. Lousy parts. Bait and switch. No stars

Great, excellent service!

Always very helpful

Just needed a turn signal bulb and the loan of a screwdriver.... Very helpful.

Good discounts, especially buying online for store pickup.

Socked that they dont do online price match with there own website. They only do store to store and in stock to match prices, a bit pricy but if you really need something come here and get it.

Overall good auto parts do not like online service took 7 days to get core deposit back.

Bill was a huge help. Friendly, easy to work with, an asset to Advance Auto staff

Prompt, helpful, usually have parts in stock.

Helpful friendly staff, good selection of auto parts.

All auto parts I needed with great discounts online

Always helpful staff & not pushy

Great place to get car parts

The staff is usually super helpful

I went to Advance Auto and told them what was wrong and Josh was able to tell me exactly what was wrong and why and how to fix it! Saved me $100!

Have a good selection and mostly knowledgeable staff.

Very friendly staff. I was asked if I needed help as soon as I walked thru the door

Be warned of their return policy and make sure they actually tell you before you leave as it isnt posted or printed anywhere.

Like any other Advance store youve been in. There are a few hometown boys who help you find what you need but also a few people who see it as just a job and another day.

No long waiting the cashier was great

Excellent Friendly Proffesional Service

They had what I needed. Showed me where it was. I was out in 3 minutes.

Super nice guys!!

Great place all service

Always has what I need and often has what I need on sale - particularly batteries, oil and filters.

Informative friendly prompt service

Great coworkers!

Employees are friendly and helpful.

Good place for buying oil

Curbside pickup 👍🏼

Very helpful staff!

Cheap made parts I try not to go to advance

Always amazing service!

Very helpful

Helpful and friendly staff

Always helpful

Bad customer service no experience

My second favorite Advance Auto.

Fast and easy to talk to

Very helpful staff!

Same as any any other Advance Ive been to.

Friendly and helpful