I had an issue with a Klein Tape Measure. I had the intention of returning it for a new one. I went into the store and picked out a new one and the lady at the counter was super understanding and did her job very professionally and tracked certain people down that had more intel on the situation. The warranty on the item was very misleading, but with a little time and help from a hardworking employee, I was able to get a new tape measure. Much appreciation to this employee. I will not say her name though because I do not want to put her name out there without her permission first.

On the website the item was in stock, however I couldnt find it. Had 2 sales associates try and help me find the item and they couldnt find the item either. I appreciate the effort of the employees, however management needs to tighten inventory.

Have you ever worked for this company? I can tell you that if you are in need of employment, go there and apply. My son got his first job there, he is a sophomore in college and is now considering majoring in Business to stay on and climb that ladder. This is how good they treat you. After years in the medical field and banking and other jobs in between I can tell you I’m impressed by this company. Only thing I’m shocked with.. no employee discount. On a customer stand point enjoy shopping there for home products.

Very decent selection and very helpful staff. Plus they have a cooler and better variety of hand tools and such compared to Lowes. If you have the choice and want to be a pro, then you gotta think Home Depot. 😉 (Ill take a check for that slogan btw.)

Good service, clean, employees wearing masks!

Its a little disjointed at the moment because of changing seasons but I was able to go in get what I needed and get out with out issue. Got a dehumidifier and new shower head. Had to wait for a bit longer then normal due to how busy everyone was either putting out fall stuff or helping other customers. But over all great buy

Went to pick up some flooring that was on order. Wow great service. They were right on it and even knew where it was and had it loaded on my truck in minutes !!👍

They have a better selection of appliances than Lowes. They list on product the availability dates for delivery. Had workers there to answer questions. Great job

The overall experience was pleasant! However when we went in to look at the the tool rental section, gentlemen asked if he could help us, we said no thank you for just looking he then said WHATEVER. I WAS APPALLED.

Great smart employees and the girls have no trouble lifting heavy products. Last year we had to purchase an all new kitchen and appliances and the employees were all so wonderful. Thank you!!!

The store has a good selection of items in the category I was looking in today. Satisfied with my purchase.

I bought a 2000 dollar refrigerator and my reward or thanks they gave me was damaging my house I understand this happens but they use a third party who has zero respect for your property and then lie about it.It has been since February and get nothing but b.s. when I talk to anyone about it.It is a shame due to the person who sold it to me was great and was looking forward to finishing my kitchen appliances with her but if this is the way they handle the situation when it happens I can not do it again. Just beware if you have a delivery from them do not sign for it because if you are like me and notice it after the drivers leave they will do nothing but laugh about it. Sad but I really think they think you will just forget it or use their store to buy the stuff to repair what they damaged.

Great people but I swear Home Depot and Lowe’s both have the most useless hardware sections. You think I’d learn after 25 years never to go into Lowe’s or Home Depot if you’re looking for a specific nut or bolt even if it’s something as simple as 5/8 fine nut. 🤦‍♂️

Love home depot... could send hours looking around and getting ideas

I wish Williamsport had a Home Depot! The staff are terrific.

I needed some shelves. Online it stated they had 3 of what I needed. In store, they said they didnt have my exact kind. Had the same shelves in red for $40 more. Classic bait and switch but whatever... I ordered them on a Thursday at noon. Paid extra to have them delivered because they weigh like 100+ lbs a piece for a total 7. Called at 4 pm on delivery day (Friday) and stated a driver never showed up, would need to reschedule for Saturday. I told them it would be absolutely a deal breaker Id they didnt get delivered. I said I would rent a u-haul and get them myself if they couldnt. He assured me of their delivery for Saturday. Saturday at 1pm they call me and stated the delivery driver was refusing to deliver them. Wouldnt be there till Monday. I cancelled the order. Terrible business practices and they straight up lie to you... Shop at Lowes!

Standard home depot. Clean store. No blocked isles. Everything was stocked.

Very friendly helpful staff. All around good place.

Are service there was the best. The person helping us took the extra time not only to see if they had what we wanted. Then took the time to get it for us. Awesome customer service

I never have problems finding what I need. There is always someone asking if I need help..very appreciative. Customer service is always friendly. Prices are cheaper than Lowes in most cases.

Purchased a riding mower and they ordered the mulch kit to be delivered to my house. Wrong one. Went to the store to order the correct one. Super pleasant lady at the service desk ordered me the kit will call. Went back about a week later to see if it was in. New lady was quite rude and told me I had to drive to Wilkes-Barre to pick one up because the will call would not be delivered. Very bizarre, but thats what happened. I just cancelled my order then and purchased from Amazon. In summary, one rude employee and a few that were great but need better training.

Had the worst experience with purchasing a refrigerator which for some unexplainable reason delivery keeps getting delayed from one week to another and then to another month, staff was very rude and hung up on me however the manager was ok and I had no hassle when I went it for my refund. Would not recommend purchasing appliances form this location.

Every staff person that we encountered was very personable. The light I needed to exchange had already been returned once as parts were missing, and their supply of the light I returned was none existent. I checked on line but they do not send that item directly to you. Its an inconvenience to run a long distance for 1 light.

Overpriced compaired to Lowes and other hardware stores! Bought paint was over 200 for four gallons on was on sale for 9 dollars 58 dollar paint, They charged me 48 instead of 9 dollars

Had a curb pickup. Parked and contacted curb pickup who directed me to proper parking area. My purchase was brought out and loaded on my pickup. Very easy transaction

Ordered a dishwasher online. The first group brought 4 men into our house and installed the dishwasher installed it incorrectly (basically just plugged it in)-didn’t bracket it in, put the junction box in the incorrect location per the manual. They said they couldn’t install it to our satisfaction-I felt quite intimidated because there were 4 men in my home for a dishwasher (clearly only 1-2 people needed. It was unclear to me if they were even all employees or if some were just friends along for the ride). Because of their poor install which left a bracket hanging out, there is a small, but noticeable scratch on our brand new expensive dishwasher. Another group came out and they said a plumber needed to be called. The plumber was finally able to complete installation.I’m mostly frustrated because the poor installation crew seems to be a known problem. The second group and plumber indicated that this happens quite a bit. Buyer beware.

Got a good deal on floor tile for bathroom. Good selection in this store

Stocked and ready. Workers very knowledgeable. Great location.

Awesome place to shop!!!Staff are great to help you!!

Super Friendly and nice staff was super kind helpful. Great experience

Great store - and as soon as you walk in they offer to help you find your item. That is something that is lost in many stores. So much better than their competitor!

Loved it there and I really wish we had one in the Williamsport area.But 45 min drive is worth it.Friendly and knowledge able personnel.I will be going back

Great they had what I needed

From house to garden, from lighting to water, from outdoor to indoor - everything that you need to transform your living space in a house.

Decent prices and good customer service. Had some issues with delivery of products that I purchased both in store and online, thats the reason for 3 stars.

Love the store but hate the fact they sponsor republicans and trump. Usually only buy from them when I cant find it elsewhere.

I was looking for Ryobi . I found Ryobi products. The store is clean and associates are very helpful.

Had a very good experience, home depot employees very polite and helpful. Went for one thing and my wife and I left with several things.

Always find and associate willing to help here. Actually, they usually find me. Items Ive looked for have always been in stock, and in the correct locations.

Good price on in stock composite deck boards and a military vet discount too.

Usual GREAT service, help superb & store well stocked & well taken care of!

Easy to find what you need

Ali in hardware very helpful and knowledgeable.

Freindly staff. Well organized.

Got everything except my tension rod. Good prices and friendly staff.

A wide variety of diy tools and supplies

Getting some supplies &. Lites 🔧🔩💡

Great at showing appliances and other kitchen items like counter tops and cupboards.

We needed to have some pieces of trim cut and the associate for that dept gave us a hard time about it. I was looking for drawer knobs but they are very limited in their selection. We received help from an associate in the electrical dept and carpeting dept and they were both very knowledgeable and helpful.

Stopped in here for stucco paint One person said that they could make the color I wanted then when I got the five gallon bucket and got to the counter the other person said they couldnt help me they didnt use a dark tinted base and they didnt have any and didnt know when theyd have any

Really great setup, kind service and plenty of cashiers

I love home depot

Had a great experience during this visit. The sales person setup a special order with extreme knowledge. Thanks Bob.

We have been trying to speak to someone in charge for weeks. We purchased a large amount of drywall that management assured us is what we needed for our restaurant. They were short on delivery so we sent a tractor trailer there to pick up, and paid staff to unload. It’s the wrong drywall. We wasted several hundreds of dollars to get this and now we can’t get anyone at the store to assist in a return. Hoping this review will nudge whoever needs nudged to get back to us and settle this before seeking legal council. The order is under James bishop. Please advise. Extremely disappointed in the level of costumer service received.

The Lancaster location is horrible. The staff by lumber was rude and unhelpful. At 4:40 pm, they blocked several isles with no warning to customers in the area. I had to walk to back of store to go around blockage. To top it off, they did not have what I was looking for ~ at least in the part I was allowed in where staff said if we have that, it would be down there.

Very nice larger store lots of items to choose from, staff was quite helpful and friendly

I went here once for plant soil, not only did they have it, but they also had a very good selection of houseplants and pots. They were pretty well maintained for them being completely indoors during the winter.

A big store full of nothing

Good location- close to other shops and restaurants. Employees were friendly.

My go to store. Very helpful and pleasant employees.

Generally love HD but todays experience was not so good. Had to track people down for service no matter what dept you were in. Needed rope cut and kid sent to help didnt know lock combo. Left walking like taking stroll in park. Came back forgot combo. Left again came back with it. Cut rope and didnt put tag on it for register who then had to call for it. Took 20 min for someone available to cut lumber. Completely a frustrating experience today

Very clean, well stocked

Always great people! Great deals

Couldnt find what I was looking for, asked several employees, all of which sent me in different directions. No luck. Went to lowes.

We jokingly say our home is a Home Depot house, they met every project need to renovate inside and out plus two flower gardens!

I cant believe it! They actually had lumber! I have been a Lowes customer for years (until recently) and after driving 30 minutes to find out Lowes didnt have lumber AGAIN, I swore them off forever. Now, every time I have a need, Home Depot supplies that need without fail. Im now a believer in the power... of Home Depot.

Quick in and out staff was friendly and quick to help when I needed a key made

Young lady working g the floor was very knowledgeable and helpful.

Great prices helpful friendly service things are marked for easier to find weve bought more stuff from Home Depot than the other box store we enjoy going in around hang out so we can use

Overall good. Employees arent always too eager to help, but get the job done when asked. The store itself is almost always cluttered with some area being redone and it is quite annoying to always be walking around stuff.

Everything I wanted and some I wasnt expecting to find.

Not very happy at all. Asked for help 3 times and no help. Spent $2200 and no help till I flipped out at cash register and a very nice young gentleman helped load my trailer. I witnessed other people complaining no help. I came to your store over Lowes because if that reason and got the same as they do not help!

Always fund exactly what I need

Ordered on line. When I called hd to inquire about curbside pickup, person had no idea how it worked.I drove to hd tried to get someone at returns to get my garage door opener, he handed my slip back and told me to look in isle 23 and walked away. When I tried to get someone to assist me at returns the would not make eye contact. I finally had to actually raise my voice at the one girl and told her i needed to check out.. She made it appear SHE was doing me a favor.

I always find what I need and the folks are pleasant and helpful

Very helpful

Its the best place to go......my name Duniek Christian and I travel everyday around the country 🤙🤘🤟

Appreciated customer service, return depth. Lady associate was kind enough to scan my c redit card account to accept my return. Did not have my receipt. Means alot to me

Terrific staff incredibly helpful!

Exactly like you would expect a big construction store chain to be

Today was a great experience! Zantra was gracious, professional and paid special attention to me. Because today I could not walk.. she followed my Cub side order, start to finish!! I felt totally Respected

Large home improvement store. Well stocked and informative associates.

Clerks were extremely helpful

Dirty and cluttered..... Frustrating to get proper assistance...... 2 staffers couldnt answer my questions even though they were friendly it came as an upset.. 2 other staffers told me they werent from the department so they quickly left me..... One employee out of 5 actually helped me.......

Found all I needed all on my own

My husband and I visited the store to look for a variety of items. I’m physically disabled and in a wheelchair. While looking, a staff member came up to me and asked if I wanted a KIDS TOY to “keep me busy while I’m stuck in the chair”. I’m permanently disabled so you can imagine how that felt hearing. Please train your staff on customer service and degrading individuals.

Active business area.

Honestly, i prefer lowes for building materials, but the tool section of hd keeps me coming back. This store is not my go to location (about the same distance as my other store, other one is easier to get to road/traffic wise), but Ive got no complaints.

The GENTLEMAN running the paint department on friday July 24 deserves employee of the month! He was outstanding and so kind to everyone he helped and there was quite a line!! He mixed my paint and was super polite

Always had good customer service there

Found what I needed at a great price

The employees were very helpful. Great place to go to if you are doing a handy project.

They have some stuff but not all of it :/

💙

Best Home Depot Ive ever been to. Organized, clean, had everything I needed. The help was great!

Rude check personal, very unhelpful more interested in using their phone than helping with checkout in a line or self service. Wont shop here again

I have been shopping at Home Depot for all of my home improvement needs since I purchased a home 7 years ago. I am very happy with almost every purchase and shopping experience that I’ve had, except for my last 2 shopping trips this weekend. I stopped for paint on Friday, and I dealt with the most miserable, unfriendly and rude employee I’ve ever met. I’m told that her name is Cindy, but I’m not positive since her name was not in her apron.The entire time that I was there she complained and made rude comments. I was at the counter and she proceeded to help the women that came up after me. I chalked it up to maybe she was just having a bad day, but then I had to come back for more paint on Saturday. It was negative comment after negative comment the entire time. I work in customer service, and if I ever acted like that I would be immediately fired! I mentioned to the woman at checkout about her attitude, and she knew exactly who I was talking about and made it seem like this is a common occurrence. I’m shocked that it hasn’t been addressed by management. There is no way that a customer service employee should be so negative and rude every day.

Its home depot...

Similar to Lowes but with different variety of items.

Had a veteran ask if military discounts were available for online orders at the Home Depot. Of course they responded no that military discounts are only available in store. I posted a reply that Lowe’s Home Improvement offers military discounts both online and in store to help my fellow veteran save some money. Well apparently this comment didn’t meet The Home Depot’s policy and they denied my review in the email they sent me. I guess The Home Depot doesn’t like honesty on their website comments. Fix the issue Home Depot, don’t filter true comments lol.Thank you 🙏