The best informative customer service about games that I know!!! Amazingly polite and wonderful!

Good selection. Nice knowledgeable people. Very curtious.

The young man there was very very helpful he helped me to get the right things for my grandsons birthday

Great store, always getting new and used items in, great place to find items when the bigger stores are sold out

The store was very clean and had everything I was looking for. Chris was very professional and got me in and out in a timely manner.

Greeted me as i came in, Clean store, Easily able to find what i needed. Also did a System trade in and it went smoothly. All in all a 5 star Visit these past few times.

Nice place with a great selection.

The employee really knew what he was talking about and can really help and relate to the customer.

This is our all time favorite GameStop near this area. Great selection and friendly staff.

So helpful and kind! These guys and girls love their job and it shows!

Awesome shopping experience! Chris and his co worker(didn’t get her name) are knowledgeable and helpful. Excellent customer service.

Had just what I needed

Friendly staff, Greeted me as i came in, Clean store, Easily able to find what i needed. Also did a System trade in and it went smoothly. All in all a 5 star Visit these past few times. Brey maybe the young ladies name that has taken care of me these past few times and She is Great!

Friendly and helpful staff

I love coming here its always just so refreshing to just walk in look at the games and then leave. No purchases nessecary woo.

Ive always liked these guys. Sometimes GameStop employees are overbearing and wont leave you alone, but these guys always do a great job and dont breath down your neck. My favorite location of the franchise Ive ever been.

Very friendly great service!

I came in here on 11/30/19 the day after Black Friday to exchange I product I bought that was broken upon opening it. As soon as I walked it I was met with nothing but a disrespectful attitude from Candice. She was complaining the whole time about how many returns they’ve received and she made me feel like it was my fault for returning a broken item. She then went on and rolled her eyes at me with disgust when I told her I wasn’t returning an item just exchanging one she then said “it’s the same thing” in a disrespectful tone. I was incredibly appalled that I had this interaction and just wanted others to know.

The selection is repetitive. The cashier spoke way to fast, and took a phone call while ringing me up. Not to mention, GameStop in general tends to overprice their games and have deals that outright dont save you any worthwhile money.

Not too bad, really just coming down to trying to sell you their memberships though. Its all digital now adays, like music.

Just called the store from Vintage Stock parking lot about a mile away. Was put on hold. Drove to the store on hold, went inside and the only employee I saw was on her phone. Not the store phone taking my call. Asked my question, looked around for a minute, back to my car. Still on hold. Nice service.

The employees know there games especially when ur an adult that doesnt play video games but ur kids do and they know what ur kids want wierd

Lots of half price clearance. feels vacant like a mall shop. no significant ThinkGeek products: -( GS destroyed it. I only stop in once in a while. I tend to visit Vintage Stock across the way having a vibrant selection of games & geekness.

It was great the workers were very helpful and got me what I needed

Willing to take time with you and sell you their best product. Many consoles and games to choose from. Great store for gaming merchandise, trading cards, and some action figures.

Came in to purchase NBA 2K16, and was able to find it for a great price. However, when I took it to the counter, the cashier informed me that price was no longer valid - that sale ended yesterday. A manager was summoned and I was told she didnt have permission to overwrite the price. Very disappointed in a store that does not honor the price listed on the merchandise, and would encourage you to give shift managers a little more authorization so that they can accomplish a relatively simple task. It is not the customers fault you were advertising a sale no longer taking place, nor is it the customers fault management is unable to honor what is advertised. You have lost my business for good and I will share with others your practice of not honoring the prices on your merchandise.

Knowledgable employees, and very friendly. Great place to shop for your gaming needs!

I wont return to this location any time soon. Horrible experience twice in a row with the same employee. I am assuming she is a manager considering the way she was openly and rudely barking at the other employee about stickers at the register and babbling about not bothering her when she is not there with drama between two employees. She acted horribly annoyed and rolled her eyes when we came to the counter and barely even looked at us and asked the other employee to check us out. The other employee was searching for our games but kept stopping to talk to what I believe to be the manager. In the middle of our transaction the employee even stopped to whisper something to the manager. In the middle of our transaction!I am a manager of a retail store. 1 I would never be openly talking about employee issues in front of customers or allow my employees to. 2 being a manager of a retail store you are expected to show at least SOME knowledge customer service, which this girl did not. Then the manager was checking out another customer, with a headset I believe. I was baffled when she said to the customer that she isnt supposed to say this but that when the year warranty was almost up if nothing was even wrong with the item he should still come and swap them out for new ones. I cant believe the company is okay with this type of behavior. I have never dealt with anyone like this at vintage stock which will be getting my business until this rude employee is gone from this location.The first bad experience I had with her I ignored because everyone has bad days and thats understandable. But that was obviously not the issue with this girl.

Horrible service

Very great place, fast service and fun and friendly staff!

Gamestop in Blue Springs, MO has an excellent staff. They are knowledgeable in the games you are looking for as well those you may not realize. Not too pushy either and that is a great thing. The current manager, Brian has put together a really great staff that learns their regulars by sight and name!

Closed an hour early for no reason, no explanation given, no sign. Employees are lazy and rude.

So my mom got me a PlayStation used because we thought it would work but it doesn’t the only thing that does it Netflix and YouTube but if you put a game in it just freezes up and you can only exchange it for the same PlayStation.and if I were to sell it to them they would probably only give me $30

This place sucks. I wanted to buy a Gamestop exclusive Pop figure from the store in lees Summit. Lees Summit was out so the called this store in Blue Springs because they say that there was one in stock. They had it alright but WOULD NOT sell it to me because an employee was holding it for himself to buy later. Dont shop here.

Do not work for this POS company. They will fire you at the drop of a pin. Camelot331 on YouTube.

Awesome the young lady allison who helped me was awesome very helpful and answered all my questions

Everyone who works here is always really helpful and knows what theyre talking about when it comes to gaming

You only can get the good games from GameStop

Helpful, friendly staff. Great sales.

Very good customer service. Hope this store keeps up

Gamestop in Blue Springs has a great staff, great selection! The staff knows me and my account by name and phone number!!! This is easily the best place to go buying games if you are a gamer of current trends such as last-gen and current-gen!

This place is a miss. Every time i call i get put on hold and its gotten to the point they dont even ask they tell you their putting you on hold and DO it. Customer service is a hit or miss. Some of them are nice and some are not. Smaller selection. And iv bought used discs that were in horrible condition. Gamestop itself is turning to junk and their app is worse than their company. I saved a bunch of prices under their trade option in the morning and by the timei got to the store the same day the prices changed immensely. Screw this company i took my 2 reserves off and Im done with games stop. They suck anyway.

This is just another example of money grabbing ego Nazis this is why some think we need communism. They treat customers like brain dead ATMs, it seems like these people are mentally ill.If you are an employee reading this you might want to seek professional help you guys are a waste of human life. Whose broken condom are you?

Manager is very helpful and gives great recommendations on games.

Good for my kid will he loves madden and fornite

Went to this location on 11/27/18 to pick up a game that showed available on the website. Reserved it and received confirmation that it would be ready for when I arrived after 6:00 pm. I went to the store after work walked in to just employees working on freight and asked for my game. The young lady working that night said we dont stock it but have a digital code we can sell you. When I said that the website showed both new and used versions at their location with out even looking she replied its wrong. No customer service or even any attempt at checking to verify until I started to leave. She then looked at the computer inventory and said OH it says we have one but I dont know where it would be. Do not shop this location as the service is poor.

Tyler was great help there should be more people like him he know hes stuff about video games

Best in the city ask for Heather !

Honestly this was the worst customer service experience Ive ever had. Austin was no help to me at all. Please terminate him or I will never return here. Lower prices for used games. Thanks

Most employees dont know what they are talking about, even arguing about products. They never seem to get the pokemon promo cards in. I have been sold the wrong, unrefundable products many times. I dont know why ever I bother going to this location.

False advertising. Price on used game $15 more then sticker price. Terrible customer service. Better price and service at Wal-Mart. Better prices on Amazon and EBay with free shipping and they dont waste my time. Lost 11 year customer and thousands of $$$.

Amazing customer service from a girl with colored hair. Helped find what I needed and got the cases clean because I collect

Really nice store but prices are high

Turned away at 8:57 trying to purchase a PS4 Pro and headset for my nephew. The guy at the counter said said he was helping his last customer when I was in the store and was not allowed to make the purchase. Weird

The service was terrible. The girl was very rude. I spent $500 and she didnt even thank me. The mgr was doing other work but did take the time to thank me only reason for the 2 stars instead of 1. Might want to do some training on how to treat customers!

I would give them a 0 if I could we went to the call of duty preorder and were sent to the back of the line after waiting in line for 40 minutes outside because when we were there previously that day to pay off the pre order the employee at the front counter paid us out then said we will finalize that tonight and they didnt seperate anyone they waited till we waited in that whole line got to the counter and got sent right back around without a apology. Horrible store with bad employees but the blonde girl that works there.

Would shop elsewhere if given the choice.I asked if they had a controller in stock over the phone and they verified they had one in stock. I asked if they would hold the item for me and I would pick it up within an hour. The employee consulted with the manager and okayd it. When I arrived, the manager went to look for the item and then told me that they did not have it (the last controller must have been pre-ordered well before I made the phone call). Wasted an hour of my time for something that could have taken a few seconds of theirs to check especially considering that they werent busy. Manager offered an apology, but it was a preventable situation and for that reason I wouldnt consider coming back.

Employees were nice and knowledgeable. Will go back to this specific store.

Manager was very rude and unhelpful. Rude to customers and employees.

If you are part of the rewards program you always have coupon for something & get great deals

False advertisement! Price on used game was 16$ cheaper then what they tried to sell it as. Then the clerk would do nothing about it. Garbage customer service. Ebay has it for 3$ cheaper then their false price. Go to Ebay people!! Lost a 16 year customer. Do you know how much until today I used to spend here? lmao.

They ripped me off on the Battlefield beta. The code they gave me only gave me DLC for outfits and stuff...

Great people. Good location.

I got home to use the psn gift card I bought and I tried putting it on my PS3 but it say the code you entered may not be correct but it is correct so now Im not shopping at GameStop again.

I always have a great experience in this particular gamestop. Friendly staff, great selection.

This is my favorite gamestop so far..

Great Experiences! Employees are well informed and friendly.

These assholes tried charging people $5 for something thats free (the Pokemon X/Y megastones). I read the email, called corporate level, and verified with 3 other Game Stops in TWO other states that this is a promotional Pokemon event and the megastones are supposed to be *free*. However, this Game Stop said that either you have to pre-order Omega Ruby/Alpha Sapphire, OR, pay $5. Sounds like they are trying to pocket some money on the side...

Went in looking for a particular item. They did not have it but the sales clerk was very helpful and telling us places where we could go to maybe find it.

Worst service in town. Should think about hiring some adults. Wont pay you much for your used games and Equipment, but want to charge a fortune for it when they put it on the Shelf

Rude employees. Weren’t helpful at all.

Helpful, friendly staff. Clean and organized.

They have video games and will sell them to you for american currency

Never had a issue, been shopping here for years! Keep up the good work ;-)

Great customer service from Christian

My teenager loves it.

Just horrible you pre-order a game and they dont do midnight releases Id be better getting it at Wal Mart when it comes out

This store is a joke. Only 1 person working and a line out the door...

Staff was friendly but hate seeing it transition from a games store to a collectibles store.

Cool Gamestop, select is good.

Cashier was not at all friendly. Seems having a job is more of a punishment for that person.

Customer service here is trash.

Busy but was not there to long, cashiers friendly and helpful, new release of red redemption 2. There bosses should have expected busy day.

The Assistant Manager that works here is the rudest person at any store I have dealt with. She yelled at me and was disrespectful.

One employee on Saturday with over 5 waiting customers, not great service

Who doesnt love video games!?

Service is great, but store is a little cramped. And as you would expect from the franchise, prices suck.

Got 2 items for the price of one with our rewards card

Good place for gamers

The people are always eager to help

Honestly, vintage stock is better

Good games

Great help

Helpful and knowledgeable employees

They are great!

Sure has gone downhill & desperate for $

Rude employees, acted as if us coming in to look around was a bother to them! 7:30 in the evening and they dont close until 9pm! Maybe Ill take my money elsewhere!!!

Worst Customer Service Ever! Will never go back.

Service is not so good

Clean