December made the whole process painless. Kept me updated on the status of my repair and the tech Jason did an outstanding job. My car is very important to me and I would definitely take it here again!!! Thank you MAC team!!! My highest recommendation!

I cant say enough good things about Modern Collision! First off their staff is absolutely amazing. They were so helpful and kind in a difficult situation. They go above and beyond for their customers! The work they do cant be beat. They are the best at color matching. They get in there and get the job done quickly and make sure it is done right. I highly recommend Modern for all your auto body needs. They will treat you like family!

All my experiences with with Modern collision center of Boone NC have been to the utmost satisfaction . They were always professional, explained everything so i understood the process. Kept me in the loop during the repairs. I will recommend them to the family and all friends . All the ladies in the office were very helpful and the management team was thorough.Thank you for all your helpThe Van Winkles

Had a wonderful experience. Donna was our contact, she did a great job. Kept us informed during the whole process. Tonia also was a great help at checkout. Highly recommend.

Took my car here to have body fixed after an accident and from the beginning it was easy and very professional to schedule and communicate with staff. Not only did they do an exceptionally well job of taking care of the car, they were supper nice and caring during the whole process. Super happy with the result of the work they did and dealing with the insurance dilemmas without the need of my help, very professionals and convenient. Huge shout out to Donna Isaacs at modern collision for all her help and her way of doing business, make sure to have her help you! Unlike other body shops it’s very clear they are there to go above and beyond to provide a quality experience!

I took my 2016 Mazda Miata MX-5 here to replace the front bumper and they did some amazing work. I cannot tell it was replace. December was very friendly and helpful. Oysar C. did my repairs and if I need more work done in the future Id ask for him. They also had my car back to me in a very reasonable time. They even gave it a washed, wax, and tire shine.

Great experience! Tonia is amazing! Great communication, great service! Highly recommend.

Simply the best. They really took care of my paintwork and made the car look as good as new. A++++++

Ashley and the team at Modern Collison Center of Boone where outstanding!Appreciated the updates and the speed of the repair!!Our truck looks great!Tom BHCR

I was pointed in their direction for an estimate after some damage to the bottom of my front bumper, in which I was told they could help me figure out options to fix it. Personally I am a very easy going and understanding person, however, I have never had an experience like this one. I felt as though there was absolutely no communication to understand the issue which prompted Donna, the person giving the estimate, to walk around my car and point out little nicks until she impertinently pointed out the “obvious” issue. In which afterwards she implied I ran over over something and caused the damaged. While explaining that I actually had no idea what happened, what the situation was, and try to communicate with her about potential options, she shut me down and told me that to replace the entire bumper and liner would cost over $1300! After casually dropping that into the conversation she wrote the report, gave it to me and broke down the $1400 cost. When trying to ask if there were any other options than having to replace the entire front of the car, which is why I was there in the first place, she responded snidely that they don’t do “half jobs” there. I only post this because I don’t want others to have the same experience, and I hope those that come here get to work with someone actually interested in helping them that listens to their needs.

Did a great job on our Jeep Grand Cherokee - very professional and did a great job communicating throughout the process.

I’m not sure where to start. I bought a beautiful 2020 Ford truck from Modern Ford a month and a half ago. Shortly after my wife was rear ended with my kids in the vehicle. Thankfully no one was hurt. My vehicle was taken to Modern Collision. This vehicle only has 600 miles on it. My insurance company has given me the hardest time about the repairs. Wanting to piece meal the repairs. Thankfully Jeff and Brian have stuck up for my vehicle all the way insisting it be back to brand new. The stress level trying to juggle this with a daily work schedule a wife and and children has been overwhelming. Then to find out my insurance company might I say it’s Progressive wanted me to pay money out of pocket above my deductible. Let me just say Brian and Modern Collision are taking care of me. Thank you Brian and Jeff for all your hard work.

I had a repair due to a deer hit. December was really on it, giving me a fast, accurate estimate, dealing with the insurance company and their slowness and hoops, and always communicating immediately. She and the techs even stayed late when there was a small problem after I picked up the car so I could get on the road for vacation the next morning. Thanks December!

Great people who always do great work!!

Ive had two great experiences at Modern Collision. I worked with Donna in the office, and shes great. She is quick to be in touch, friendly, and efficient. I was really pleased with the work done on my truck and the cost was quite a bit under the estimate. An extra bonus was that they cleaned the inside of the truck for me. Thanks Modern Collision!

I cannot say how incredibly helpful, kind and understanding the staff of the Modern Collision Center in Boone is! I have had to come to the center twice as a result of my car bumper getting torn off and they could not have been any nicer to me. The entire staff was incredibly kind and receptive of all my questions; they made small talk with me during the time that I was in the lobby and seemed genuinely interested in making sure that I had a good time while I was there. Not only were they kind on an interpersonal level, I felt like they were genuinely concerned with making sure that my car was fixed properly and that they did a quality job on it. The second time I came in, they did not charge me for the problem as they felt like it was their responsibility to fix without me even suggesting that they owe me anything. I think that shows REAL quality customer service and deserves to be spotlighted; its rare you find a business that cares that much about its customers and their concerns!This is a lot of words that can easily be summed into: yes, Modern Automotive Collision Center of Boone is a wonderful business that will treat you right and has not disappointed me in any capacity in the time I did business with them!

A deer hit the side of my car my car is a chevy so I looked for a chevy repair shop I thought there was a modern Chevrolet repair center in Boone North Carolina but obviously not I got them to do the work anyway they did an excellent job. Staff was very professional kept me informed Work was excellent 5 stars all around

Couldnt be happier with the service and body work! Heres the full story...I hit a deer with the truck a couple of days before leaving for a road trip. I needed to get the truck in the shop quickly. Because I had just bought the vehicle a month earlier, the insurance company had our vehicle Still Processing in the system. Most dealerships were recommending Hamptons. They towed my car in college (about 15 years ago), were very unfriendly, and showed no grace for an honest mistake... so I didnt want to give those crooks anymore of my money. But we have bought a few vehicles from Modern Toyota and never had a bad experience in purchasing from them. When I saw they also had a collision center, I already had an establishment of trust with the Modern name and wanted to give them my business. They were understanding to my situation and helped get my truck in. Even when one of their reps, Ashley, first saw the truck, she was noticing less-obvious dings and dents I never noticed. That was the first sign that they werent going to take shortcuts. I knew they were going to ensure everything was fixed from front to back, top to bottom--and they did just that! When I got my truck, I was in and out in less than five minutes. Friendly staff to work with and they continued to carry on the trustworthy name of Modern. Go to Modern and youll be in good hands!

Michael was a great representative for Modern. The entire team delivered ahead of schedule, and beyond my expectations. It was amazing to see how my car came out, how well they even cleaned it after the service. Great Communications, and so easy to work with. If I lived in the area, there would be no question about who I used.

I don’t usually take the time to write a review about a business. But modern Toyota collision center deserves a minute of my time. There’s a backlog at body shops around here of 3-4 weeks. They got my car in a little over a week. Shout out to Ashly my service rep. She went above and beyond her job which is a rarity these days. My car turned out awesome. They did a great job. They even washed and cleaned the car. Tried to buff out the right headlight to match the new left one. I highly recommend them. Excellence!

Donna Isaacs was extremely helpful and very dedicated to keeping me informed and giving great help and advice. Work quality was Excellent and timely. Couldn’t have been more pleased.John C.

They are nice and professional to deal with. They also do great work

I blindly chose Modern Collision of Boone after my car was left inoperable following an MVC. I do not regret that decision one bit. Donna was super helpful and kind every time I spoke to her. She kept me updated throughout the entire process. I highly recommend Modern Collision.

We love shopping here .

I am beyond pleased with the service I received at Modern! Donna Isaacs not only greeted me with a smile but with the utmost professionalism. I had a minor accident with minimal damage. The price tag would have been over $1400.00 because my lower valance was only available with the bumper cover and I needed a fog light bezel. We ordered the bezel and hoped the tech could pull out the valance. I got a call as soon as the bezel came in and set an appointment. When I arrived for the appointment my car was taken to the shop within minutes. The repair was done after 10 minutes and the result was amazing. They were able to pull out the valance & saved me over $1300.00!! I was so happy to know that Donna & this company are not all about the money but instead concentrate on customer service!

My sons golf ball ding was fixed and he was so happy. He has just moved back to Boone after 22 years in the military and he was happy. The service was excellent.

Donna is phenomenal. All around great service by the entire team. 10/10.- EH

This was our third repair at Modern Collision. We were actually their first customer when they opened, and we keep going back. Chris Poe at Modern Subaru is the best service manager in the business. He recommended Donna Isaacs at Modern Collision, and Donna was excellent. She did exactly what she promised and worked well with my wife. Her communication was excellent. I am picky about these things, and she remembered and followed up on all the details that I mentioned. Matching plastic to metal on a sparkly gold Lexus (my wifes car) is not the easiest thing to do; the paint match was perfect. I have used both of the major competitors in Boone. One is terrible. The other is OKAY but not as good. Modern Collision is the best - reasonably fast (collision work takes time - for insurance, for multiple coats of paint to dry) and high quality. I highly recommend Donna and Modern Collision.9/27/2020 Update - We were so pleased with Donna and the work that Modern Collision did that we have started getting cosmetic work done on our cars - stuff that is not essential and which insurance does not cover. We are saving so much money by having our old cars refreshed rather than buying new cars. We got a door handle and gate repaired on my wifes car. Its over 10 years old, but it is as good as new now. Donna communicated very clearly and did everything that she promised to do - and more. The repair was done quicker than promised and came in much less than the estimate. What more can you ask for?

I could not be more impressed with the efficiency of Modern Toyota Collision Center. From initially taking my car in for the estimate to picking it up after it was fixed, Ashley and Linda were so helpful and great to work with. They kept me posted regularly on the progress of my car and it was ready a week earlier than it was supposed to be. The results were fantastic.

I used Modern Collision to complete work on a company vehicle. Donna Isaacs was the specialist that handled everything for this claim. She made everything professional, time efficient and communication with her was a breeze. It’s difficult enough being displaced from your vehicle and she somehow made it less painful through her awesome customer service skills. While I hope not to need services anytime soon, I would work with her and Modern directly again.

Donna was amazing to work with!

Did a great job getting my Sons car repaired and on the road. Special shout out To Ashley R. For all her Emails and keeping me up to date. We live 4 hours away and she was great. Thanks again for all the people who got the car bacj together.

They want to work for the insurance companies more than the people who come in to get there vehicles fixed. Since the 1st posting 02/20/18 Go to bat? I am curious by what you mean going to bat? Have a representative from your facility call me and confront me about my post. I feel that you work more for the insurance company then you do a customer. The insurance company company is the one writing you the check I understand that. But theyre not the one that has to deal with any of the end result or hassle of the whole process. At the end of the day its customers giving you the reviews not the glorified insurance companies keep that in mind. That is not very professional. And that is not going to bat to earn a customers business period.

I had a great experience getting my car repaired here!! Donna Isaacs was on top of a tightly scheduled repair, due to me needing my own vehicle to go out of town, and she did an amazing job and made sure it was done on time!!

I highly recommend Modern Toyota Collision Center to anyone in need of body work on their vehicle. They were able to get me in quicker than the other body shop in town which was the main reason I took it there. They also have a warranty on their work which was recommended by my insurance company. My representative, Donna Isaacs, was courteous and professional. She was helpful and knowledgeable when answering my questions. She was timely in responding to my voicemails and emails. Not only did they repair the damage to like new condition, but they thoroughly detailed my car! That was an amazing surprise! I couldnt be happier with the results of their services.

Absolutely the best... Very courtesy, Knowledgeable,...Great Work.. Thank you Donna Issac..Corinna D.

Hey Donna, thank you for getting me my car before Christmas Eve! All of the hard work paid off to give back a beautiful car!

Donna Isaacs was super friendly and very helpful. Definitely recommend. Thanks, Donna.

They are so helpful!! We were here last year when our sliding door fell off and so we returned this year when we needed help again. Couldnt ask for nicer people or better service! Highly recommend them

The staff kept me informed about what was going on with my car through out the entire repair. Donna called me to tell me what progress was being done and any problems that came up. When I went to pick up my car they had washed it, vacuumed and wiped the inside down. This was the best repair experience Ive ever had. I will take my car back if it ever needs anymore body work. I cant find the words to describe how GREAT the staff treated me and my car. THE BEST. Thank you guys.

Great place to bring your car or truck for repairs. Always satisfied

So Modern Collision Center, and Donna, were really great in navigating through the arduous claims process. They went above and beyond the call, even providing a rental car when the insurance company balked. And we got the car back clean as a whistle! Would definitely use them again.

Very accommodating, fast, friendly & flexible. Donna listened to our repair needs and took the time to get a quote that fit our budget. Highly recommended.

I would just like to say a very big thank you to Donna Isaacs over at Modern Collision Center of Boone for all of the help she has provided to me and my family, and for the extreme display of kindness and care during my entire experience. From the moment we first spoke on the phone till the moment we finalized everything for my vehicle being totaled she was extremely attentive and helpful to my every need. She went out of her way several times to make sure all of my needs were accommodated and responded as quickly as possible to every phone call I had made. My experience with Modern Collision Center of Boone has been 5 Stars all away around the board thanks to Miss Donna! I cannot express enough how thankful I am to of handled the entire situation with her and I will definitely be requesting her for any future needs I have. I would like to give a big thank you to Donna Issacs and everyone else over at the Modern Collision Center!

Awesome job and service from this repair center. Donna especially being very quick to keep me up to date every step of the way.Thanks again

Donna Issac did a great job from the start of collision, right to the end, it was a $7000 job, she did her work on this Chevy dully ! Followed Thur on every detail, my red truck is better than before, would not hesitate to work with her again ! Thank you Donna you really care about your customers!

A+ service

Very expensive, nice people but costly

A little slow but quality work

Very impressed with the Modern Automobile Collision Center of Boone; especially the attention provided by Donna Isaacs - very professional!

Went above and beyond to help me when I was stranded with a passenger window that would not go up, and parts that would not be delivered for several days. I walked in unannounced and Donna made sure my window all sealed up so I could protect my vehicle. They did not charge me, and were more than happy to help me out!

Wow!! The over the top customer service began with Jason who gave me a courtesy call before arriving to tow my sons vehicle to the collision center. This is the Taj Mahal of collision centers, btw. Donna Isaacs met me right away and offered her expert opinion. Mind you, my son carries only liability so insurance was NOT involved in our situation. Although I was prepared to pay cash to repair the car, Donna advised us otherwise, citing it was in my sons best interest to keep his money and to invest it into a new car. She called salvage companies for us and offered to facilitate the transaction at zero cost to us. Staff charged the car battery for us, Donna fielded several phone calls from me throughout the day as my son and I considered our options. In the end, we took Donnas advice after taking up a lot of her and her staffs time. Now I know why my son insisted having his car brought here. How much was our bill at the end of the day?? Zero!!

Got my stuff fixed fast

Very friendly and helpful employees!

Worst place to take your car. Young techs have no idea how a car is supposed to drive . I took my jeep here and they gave me back a hunk of metal . dont take your car here. To add. Timothy is right on . I was treated the same way . Worst experience trying to get my jeep back .Waited a month to get back an undriveable car . FIND ANOTHER BODY SHOP

Worst experience ever having car repaired after minor accident. 3 plus weeks for repairs to replace front side control arm, replace rim and tire, sunroof controls and VSC check engine light. The day I go to pick it up sunroof doesnt work and vsc light comes back on, rep shakes his head in disbelief and says hes so sorry and they will get things taken care of. I get a phone call few days later from Collision Center indicating I need to take it to dealership as they did reapirs on those 2 items. 3 days later get car back after picking up at the collision center and now the control for sliding door didnt work, rep comes out again presses buttons hears beeping noise apologies again and is not sure what is wrong. I was told to take to dealer again and in the mean time the VSC light comes on yet again. I called collision center indicating that i wasnt taking to dealer that i paid the collision center for repairs, insurance company paid you, you are responsible for repairs. I called insurance company to make complaint and they were embarrassed at the way this repair has been handled. Take your car elsewhere if you want work done, its what they are going to do anyway and then give the customer the run around when the repairs are faulty.

They did a great job on my car.

Very courteous and helpful employees

Don’t take your vehicle here

Friendly staff but bad location

Great staff and service

Great service

Great