Made an appointment online, which was fast and easy, so I wouldnt have to wait in line. I was also eligible for an upgrade on my phone, which was explained to me, and it actually made my bill cheaper but with a newer phone. The associate that helped me was very friendly and knew his stuff and if he didnt, he was quick to find me an answer. I would recommend this place to anyone that wants fast and reliable mobile service.

My husband and I had a new phone we wanted to have set up plus questions about other phone needs. We were very pleased with the polite and knowledgeable treatment we received.

My husband and I were delighted with our experience yesterday. Tristian spent all the time we needed with a complex problem. He was patient, knowledgeable, and a pleasure to work with. I can’t believe our luck.I need to add that Tristan has great teaching skills as well as unlimited patience. He does not denigrate you for any lack of skills you possess but kindly helps you learn. Let’s hope we can keep him in Bozeman.

Taylor and Phil were fantastic, and both were extremely helpful. Taylor was very patient and solved an issue I have been having with AT&T for years that no other store could figure out in California. Taylor deserves a raise for sure!!!

Tristan, in the Bozeman Montana office was the best associate I’ve ever had. He went above and beyond to help me. He deserves a raise thank you so much Tristan.

Tristan helped me get set up with a new iPhone 11 tonight, a huge upgrade from my 6. He was very knowledgeable of everything and was SUPER patient with me and my questions and helped me find the right plan w/ the phone for the best possible price. Another customer came in and he didn’t rush me through the process to go to the next person and he provided and overall amazing experience for me. I really appreciated his help and patience and will happily keep my business here.

Upgraded our phones and had a great experience. We were in and out super fast and without any issue. Then I had a problem with my phone and went back a couple of days later. RJ and Taylor processed a replacement for me and everything was easy and seamless. Definitely love this store and their service.

I came in stuck between the iPhone 12 Pro and the Galaxy S21. Employees were very responsive and made me aware of a 30-45 minute wait time but got me in 10 minutes later. They walked me through the process and cost of an early upgrade/trade in from a Galaxy S10e to the iPhone 12 Pro. They made it quick, easy and painless. Questions were answered thoroughly and precisely. Bozeman AT&T is awesome.

Tristan provided fantastic service. Ill absolutely be visiting again.

I was impressed with the knowledge and service at this store. Reuben definitely went the extra mile to help me find a plan and phone to fit my needs. Way to go, bro!

Very helpful. Kelly waswell-informed and wewere able to addressall the issues.Thank her for me.

Half the time I don’t get my voicemails unless I manually go into the system and enter my password to retrieve them several times a day.I run my business through ATT phone service and I’m looking at changing providers because I’ve lost business due to not responding to calls fast enough.

The guys here were so helpful, down to earth, and tried to find the best options/deals to get me what I needed. I have had pretty bad experiences at other AT&T locations, so coming here was really refreshing!

Taylor, Josiah and Phil always help me when I come in, and need help with my phone. They are great and AT&T is awesome!!!

Went to Bozeman, MT store and experience was great. Fast, knowledgeable service and the device I wanted was actually in stock!!! I switched from T Mobile and could not be happier.

This was a wonderful visit the employee that helped us and he was funny and very knowledgeable of the products and systems he had to offer

Taylor is a lifesaver!! He was so helpful and informative! He went above and beyond to help me!!! Thank you!!!

Tristan went above and beyond to help us with our tablets. Knowledgeable and professional

Yesterday I had the pleasure of having RJ give me a run down through the payments and explaining how trading in my phone plays out. He went out of his way to put on my screen protector as well as my case. I mentioned if I could leave him a tip I would. Really appreciated the above and beyond customer service.

Keith was more than helpful when I came in to purchase a new phone. Was very personable, extremely helpful and a model employee for this store. Got me what I needed and more. Had a good chat and kept us company while we waited. 5 stars and more. Awesome service Keith!!

Customer service is terrific.

We had RJ as out customer service representative, he was outstanding. Walked in to get my daughters phone fixed and ending upgrading our family of 5.

Todays experience was my second experience with this store. Both times, the service has been great, but todays customer service experience went above and beyond. I had the distinct pleasure of working with Phil. I called the store first, speaking with Phil, to determine the stores COVID-19 safety and cleanliness protocols. I explained what I wanted to do with my small business account over the phone. Before I made an unnecessary trip, Phil verified he had what he needed on hand in order to accomplish what I was asking for. I went to the store, Phil met me outside--where I was comfortable--and worked with me to add two additional lines of service to my account. He was understanding, accommodating and extremely thorough. I couldnt be more pleased with my customer service experience with Phil and this store.

They can no longer transfer contacts or pictures from 3G flip phones...sad.

Fantastic!! Phil was fantastic helping me with my new phone!!!!

The guy that helped my wife and I was very nice. But we wanted to pay off a phone on our account and we specified which one needed to be paid but he charged us the balance left on the wrong phone. Now ATT has all of that money and we have to deal with 611. We have been waiting a week without even a call back from ANYONE at ATT. Again, nice guy, but he needs to pay more attention to the details of his job, very frustrating.

Low budget .... their billing off, almost monthly. Staff lacks knowledge on plans and blatantly lies to make a sale. Manager just claims “sorry, he no longer works here so I can’t stand by what he said to you or what you bought from us.”

RJ was super helpful today and had us in and out of the store in about 20 minutes, which is great considering we ported two lines from other accounts during our visit.

AMAZING experience from the moment Ashton greeted me with honest, helpful information all the way through the rather surreal experience of Tristan Danner Miraculously reviving my old cellphone from the dead (literally the phone had just spent 24 hours at the bottom of a lake !) And transferring every single shred of data (including 4000 pictures that had not been backed up) to my new phone.Tristan had to say after store hours to complete this miracle for me and did so with patience, kindness and incredible knowledge of all things technical and explained things in a way my non tech brain could absorb.I cannot say enough about this excellent business experience and recommend everyone use AT&T just to have a similar experience! Sidebar, in a world gone mad and some loss of humanity; both Ashton and Tristan restored my faith with their kind, informative, helpful customer service - I am so grateful!!

Took about 10-20 mins for me to get helped, but there were about 3 other people in front of me. All employees have been very kind and helpful everytike I have been there!

Mike O was super helpful in the transferring of numbers to a new plan and getting us the best deal he could. It was a very painless process. Highly recommend!

I think this is possibly the worst company EVER!

Ashton has a great team full of people that care! I had a wonderful time getting my family signed up for service. They were attentive to our questions and helped us find some great equipment. Keep up the great work!

Had an unusual question about adding a service to my phone. Keith solved the problem quickly and to my complete satisfaction. Great service, done quickly and completely.

Phil was awesome - great service and worked hard for our whole family. Thanks sooo much!!

Always great service with a friendly feel!

All I have to say is WOW. After moving into my new home, I found out I was in a “dead zone” for my previous carrier. I had been with that carrier for over 16 years and was not looking forward to switching over to a new network, porting my number, and transferring all my data. Figured it would be a massive pain.Boy was I wrong! A brief conversation with Mike is all it took. Once he asked a few questions about what we like/don’t like and how much data we thought we needed, he set my wife and me up with two iPhone 12s and the perfect plan. I’m only a couple days into my new relationship with AT&T, but I could not be happier with the service I’ve received so far.Kudos to Mike and team. Best customer experience I’ve had in a long time!

Excellent service very happy with them thank you at&t

Tristan and Keith absolutely kill it! Attitude is great just generally good dudes who get you in and out of the store! 🔥

RJ helped us upgrade our IPhones tonight and was Awesome! He was very kind and thorough. Also, the entire store was cleaned constantly as we were going through the paperwork. It was quite impressive how quickly they would clean areas as customers left the building.

Happy and friendly staff! Keith in particular went out of his way to make sure all my questions were answered, and that I left happy!

Tristan is ALWAYS so helpful, he makes me feel like he’s happy to see me and help me.

Guy helped me relatively quickly and was able to fix what a call cx center couldnt. Wish the pricing was a little cheaper for this carrier though.

I had a great experience switching my service over to Direct TV. If you are able I would highly recommend using Phil Clark in the Bozeman office. Very knowledgeable and friendly.

Friendly staff & quick service!!!

Tristian was super awesome and helpful! Very knowledgeable about the phones and plans, best experience Ive ever had at AT&T!

Our visit was so quick! Mike and Ashton were so amazing!!! We expected to have to spend an afternoon there but they got us in and out in 30 minutes. We are so pleased with AT&T

Always fast and friendly. Just could not fix at no fault of his. He tried everything. Would continue to go to AT&T

Phil made switching from Verizon to AT&T seamless.Scott the manager, has created happy employees!

Tristan was awesome in helping us out. Thank you

Ok store, hardly any employees there .

We have recently had a couple issues with our service and devices, and because of that have been back about 5 times. We expected that after the 2nd time the staff would get a little frustrated with us or at least hide. However they have been nothing but helpful and very kind. This last time we visited I may or may not have come I a little hot, but they were still patient and managed to fix the issues. I strongly recommend this store. Especially Phil.

Every time I walked into get a quote, the number changed ... so I went with a different carrier.

The employees where probably some of the most attentive. Thank you

I went in due to my phone having issues. Mr. Keith helped me out alot!! I highly recommend going here!!! Thanks Mr. Keith!!

Phil Clark is fantastic!!!He’s thorough, extremely knowledgeableand is able to get your technologyglitches fixed easily. Thank GodFor Phil.

The manager was very helpful. Extremely nice and patient. Never had such a great experience with a cell phone company. Will be doing all future business with them!

Tristan, Phil & Keith rang the bell with knowledge and service with my new phone!

With all of the lovely issues that Mike had with upgrading phones, data plan, and adding a line... he was a super trooper. If I could give him 1,000 stars, I would. 5 stars are not enough for the headache this man went through to get us set up.

Keith was very helpful and polite.i left the store happy.

Came into the store and was immediately helped, the staff was very friendly and knowledgeable. They walked me through the process and got me up and going I do think this is one of the better experiences I had a cell phone company. Highly suggest

I work with Keith in the store today. Great customer service, I would absolutely recommend this store.

Keith was super knowledgeable and helpful. Gave me all the great promos!

Let me tell you about my guy Phil. He is AMAZING! I am pretty sure this guy is an AT&T GOD! So I had a phone problem and called the 611 number to get it handled. Well after a week of calls, 2 canceled orders ( 1 because they said it wad a problem with my address and the 2nd because they finally fessed up to the fact that the phone I wanted wasnt available) and some high level irritation on my end I finally just walk into the store on a Saturday morning just in time for Phil to take care of me like family! He soothed my irritation, took care of my issue and still saved me a good bit on my monthly service. AND he sat with me long enough to crunch all the numbers to make a plan on what to do in the future. I knew I should have just gone to the store first, but with weekly travel for work it just isnt always convenient. Phil has helped me out in the past and so I should have known better. BTW, my husband said if he knew Phil was going to be that great he would have just told me to wait until we could get to the store. It would have saved him having to hear my ranting to the 611 Rep. So go to the store on 19th if you ever need anything, and did I mention to ask for Phil? Actually they are all great, but Phil is the 💣!

Phil from AT&T was very kind and had great customer service! Helped me with a new phone case and screen protector! Thanks Phil for all your help!

Showed up to get a few accessories and Phil took great care of us even though we’re Verizon subscribers

Tristan Danner is the bomb!Very helpful man.Great smile very friendly.He needs a raise!

Ihave absolutley had the best customer service at this store. I have had to come in a couple different times recently and Phil has helped me. I am telling you right now this guy is outstanding. I went in for a simple issue and he fixed it right away and then showed me how to fix it myself. He has stayed in contact with me for my direct TV installation. And today he got my phone all up to date from the upgrade and helped with an insurance claim. I have been lucky enough to have him help me the past few times. So just let it be known Phil has top notch customer service and AT&T is lucky to have him as an employee

Terrific! Lost my phone on vacation. Got home and called ATT and got my new phone next day! Took it to this store and RJ got everything from my old phone and put it in my new phone!! Fantastic! What terrific service!

Trusted agent to set up my account. Told bill would be about $150/mo. 3 months later being billed more than double that EVERY Month. Have been in and called store multiple times and they have Continually told me they would resolve and then never call back. Have called att general number and every agent says they will resolve; still not resolved. Total dishonesty. Every agent I talk to says they have it resolved and will call me back in “a day or two” and never call back. Continue attempts to price gauge. Time to bring in the credit card fraud dept. and return to Verizon.

RJ was very patient and she much help. He took the time to go over different options

Awesome Service. Came in with a broken phone. Had to pay the remaining balance out. The staff (especially Tristan) was extremely helpful with recommending a newer LG Phone, and got me setup with my new phone. One that I wasnt even aware even existed. Really happy with my service.

Sabrina in Bozeman, Mt was so kind, professional and efficient to help me with adding more iCloud memory!Thank you so much,Linda

I will be going to Butte for further service. Bozeman AT&T is not senior friendly. Actually theyre not friendly at all.

Thoroughly impressed with the service here! Thank you Tiffany! My wife and I showed up at 10am and we had the store to ourselves, seriously. Within 20 minutes it started getting busy. We did not have an appointment but knowing now that they offer them I would go that route, place gets busy, it’s like a Doctors office. Tiffany was calm, knowledgeable, and very polite our entire transaction. Living in rural MT hours from the store I had tried to order and port a phone on line and via the phone. Frustrated, 10 days later and hours lost I finally went into this store. They opened the door ! Within an hour I had a phone in my hand. Stellar! So refreshing to get actual customer service these days. I feel these guys are going to do all that is in there power for you. Again, I might look at this differently now and get appointments when I need service, as some of the issues we have these days with all this tech can take awhile to work out. All the staff was spot on from what I saw and Tiffany was super and patient with me and my challenging account. Saved me a ton of money too. Hope these folks get compensated good for all the folks they get to deal with in a day. Cheers, Adam

I have had Fraud on my account 2 times in under 1 month, at&t turned off my phone that I have never missed a payment on so I went to the store. The manager was rude and said they couldnt help me until I talked to fraud department which I already had. They said I had to call them. I told them I cant call them because they turned off my phone. Manager said it wasnt his problem and I walked out. Stay away from this store and At&t in general, they no longer care about their customers.

Great customer service. Very informative. Cant call directly to the store using the number provided by Google. I pay 250 a month for 1 phone and two unlimited plans. It is expensive.

The rudest supervisor I have ever talked to. He kept bullying me over the phone when I was simply trying to send In my iPhone for warranty. Atnt of Bozeman has the worst customer service I’ve ever experienced. I will be contacting the corporate office about this matter.

You dont often find a place where you walk in and an employee is holding the door open for you. Its a nice touch for the store! Pretty limited selection, but the nice customer service makes up for it.

Spent an hour waiting for someone to help me. There were only two reps working and a manager that refused to help me with the smallest of tasks. I have 8 lines with at&t and have never been talked down to the way the manager did that day. Always love at&t and the service they provide. This store however needs help!!

Visiting this store is very similar to waiting at the DMV. I usually have to wait for 45 minutes or so here. The employees are generally friendly, but dont really have an incentive to reduce wait times at all. Been happy with AT&T service but always think long and hard about switching whenever I have to visit their store.

Dropped from call three times in 7 minutes with full signal. Getting to be the norm now in Montana! Funny the guy I ride with never has a problem with Verizon.

Thank you very much for helping me. Especially Jackie. Mobile hostpots are great!

Absolutely the most helpful, friendly, patient and explanatory problem solving staff I have ever encountered.

The wait can be awhile, but once the wait is over, they are really helpful every time I was there.

Very busy store. Customer service is great, if not busy. Dont come five minutes after getting off work and expect a quick stop. Hard upsell on the accessories, which are always cheaper online.

Everyone there is an amazing help! Always glad to come and visit the guys over there!

The waiting period can go from 20 mins to 1 hour. The representatives are not well informed. And they can do mistakes so it is important to make sure you have got your things right.

Wait 20 minuets no body help for a number,very bad service,I can’t believe.

Keith was great.

Casey was amazing and worked hard to get me the phone that I was interested in s well as all the bonus features that only AT&T offer.

Mike was great! Fast, friendly service.

Great service, great people. Very attentive, stayed on task and completely resolved my concerns.

The staff was very helpful

Manager was absolutely rude. Smart mouth, would never consider using AT&T!!!

Not enoughvpeople to really wait on rge customers

Went in to settle a dispute on a bill and was told basically that I never knew when I purchased my phones. I waa told I would have too call in to the att service number to get the help I needed and they could not do a thing for me. Was a very poor excuse, so I went on my way and got the problem solved over the internet. So after 5+hrs of work I got my money back. I will never give up so easy. This place may need more training in problem solving and team work to keep people happy. Its not just about selling phones you do have to work unfortunately.

Very friendly and efficient staff! Best ATT store Ive been in.

The guys in this store are very rude.

Phil was great!