Keith is THE MAN! He made the entire process of upgrading my phone incredibly easy. He was polite and respectful, and made sure I had everything I needed. Even when I ran into an error trading in my old phone, he handled the entire situation and I didn’t have to worry about a thing. By far the best experience I’ve had at a Verizon. Make sure Keith is there before you go! You won’t be disappointed.

Keith did an excellent job helping me with my issue. He took his time and waited until the phone confirmed the account was fully setup before charging me. And he walked me through the whole setup. So big thumbs up.

Nolan was awesome in helping me today. No wait time. He helped me transfer all data and set up was so easy. I will continue to use this location for my cell phone needs. They are the best!

Excellent customer service! I would highly recommend this business. They go above and beyond for their customers.

Jake and Keith were very helpful and friendly. Helped me transfer all my data from my old phone to my new phone. Great service. Strongly recommend coming here the other stores take way to long and you don’t very good service.

Had an unexpectedly difficult experience, and the the crew there was wonderful, Keith especially helped me out a ton. Good people and good service

I was so impressed with their help! They saved me money, helped me clear up my data storage and we’re so courteous and clear in their explanations that I will continue to only use this store! Besides that we had some great laughs!!!!!

Jake is competent and professional. He got me set up with a new phone and plan that are working great.

Keith was outstanding!! He helped me with my phone issues, and didn’t me feel like a idiot( I know nothing about my smart phone) - He also had me in and out in a very timely manner. Keep hiring folks like Keith, he is a great front person for verizon!

Ive had so much phone trouble in the past, Fay Matthew made my experience so easy and was incredibly knowledgeable about the product and got me exactly what I needed. Incredibly courteous and enjoyable experience

Matthew and Keith were very helpful today, I got a new phone, and they spent extra time helping me and transferring all my stuff to the new phone.I was worried about losing my stuff, but Keith and Matthew were fantastic and helped with all my stupid questions and got me exactly what I needed!

The staff at this shop is great, super helpful, efficient, and full service. They made our shopping experience easy, quick and fun!

Fay was so helpful with setting up my new phone, and acknowledging every concern I had. I had the best experience here, and would highly recommend going to Fay Matthew for your new phone.

Verizon just presented this store an award based on customer feedback during Q1 2017. Nice work MSU team.

Nolan was a great help! Personable and knowledgeable and I look forward to working with him in the future!

I would definitely recommend GoWireless - very helpful and friendly. Matt provided great customer service.

Keith Burns was fabulous at his job! I have spent countless hours frusturated in cellular stores and immediately after entering and being greeted by keiths smile I knew I was gonna have a plesant experiance. He helped me understand the complicated inner workings of version and fixed problems i didnt even know I had. I will continue to return to this store. Gus was good too.

I hope the owners of GoWIreless on 11th are paying Matthew what hes worth. I stopped by three times the past few days, ordering a new phone, getting a new line, getting data transferred, etc. Im retired, and was impressed by Matthews customer service and professionalism. Not only did he do a great job helping me, but he was efficient and professional with all the other customers ahead of me, as he worked solo in the store.

Cameron did a great job helping me purchase a new phone after my last one was lost. He was patience and thorough explaining all my options and assisting me getting the best choices for a new phone. He spent a lot of time with me and I really appreciate it.

I went in to do the dreaded switch over to a smart phone from my basic and was so impressed with the customer service at this store. Kyle spent a lot of time with me -answering all my questions patiently, getting me the best deal possible and helping me set up the phone. He was very polite and personable throughout. His coworkers were fun to talk to as well. I also noticed how professional and polite they were were when they spoke with each other.

I came in to upgrade my phone and change my plan to Unlimited. I was assisted by Cameron and Matthew, and they both were as helpful as could be. They worked with me for at least an hour to make sure everything was set up perfectly and to make sure I was on the right plan for me financially.Five stars for Cameron and Matthew!

I came in five minuted before close in desperate need of a replacement phone after the old one failed. The employee closing was a great sport, re-explained anything I was foggy on and stayed nearly an hour late to make sure I was helped out and set up. Helped make sure I got the price and things I was expecting, was professional, friendly, welcoming - cannot review highly enough. The next day I had a tech glitch preventing me from finishing activation. Store manager threw himself at making sure that not only the glitch was resolved, but that in the eventuality that it was a larger problem I wouldnt be in a tough spot. My only regret is that there is no 6/5 star option in this review.

I’ve never had any issues with this business before, and that why I put two stars instead of one. One year ago, I wanted to get a newer phone, went with the iPhone 7. I was going to buy the phone outright, but the salesperson told that they have a month-to-month plan that would allow me to upgrade every year. “Essentially you’re leasing the phone” is what I was told. Went into a Verizon store, in Florida, and they told me that I was paying monthly to buy out the phone, and I would have to pay the balance before I could upgrade. The phone at the time was about $450 outright. I’ve been paying about $25 a month for the last 12-13 months, and still owe $300. I’m out $150 now, and they can’t help me because I’m 2000 miles away and need to be on the sales floor. Absolute nonsense! You should help the customer even if it means bending policy. There’s enough questions you could ask to ensure the person on the phone is the person on the account. Won’t be doing business here again.

This experience was by far the very best I have had. Chris was so helpful and patient and thorough in getting me set up with my new phone. Its always been kind of a pain to deal with phone stuff but not this time! Thank you, Chris.

Excellent knowledge and excellent customer interaction! Goes the extra mile!Thanks Cameron!

Incredible experience. Very respectful and easy to talk to. Extremely helpful with pricing and priorities. Walked in expecting to pay big $$$ for a new iPhone and left only paying for the screen protector. 10/10 would recommend. S/o molly, jack, mike and Cassie. Yall are a great team. Thanks again 💯💯💯💯💯

Cameron was very knowledgeable and patient. He helped me save money on specials I wasnt aware of. Dont lose this guy!

Thank you Keith👍

First off, I am not a techie guy. I am a single dad that needed to update my iOS so that I could download an app for a part time employment opportunity. After much frustration I drove to Go Wireless. After explaining the situation to Cassie at Go she put me at ease by immediately taking my phone and with a few swipes it was downloading. While waiting for the update she suggested that we look at my account to make sure I was on the best plan. She noticed that I was on an older plan and updated my account to save me a good bit of money. If that wasnt enough she noticed that my employer offers a discount with Verizon that I wasnt signed up for! She then took a photo of my work ID and verified my employment for another great discount! I am extremely grateful for her kindness and professionalism, it really made my day! Thank you Cassie!

Cameron did an awesome job and got me in and out of the store quickly which I very much appreciated. Excellent job this is my Verizon store of choice for bozeman !

If you are looking for a place to go for a phone store, this is the place. The manager Chris is incredibly friendly and efficient at his job. He helped me solve an issue I was having with my broken phone. 6 out of 5 stars. They definitely earned a customer

Casey saved the day and was super helpful. This is THE Verizon store to visit in Bozeman if you want to be in and out quickly, while knowing you can trust the information and resources they provide. They are professional and easy going, what more can you ask for when in a situation where you need a resolution ASAP.

Excellent experience. Changing service from qwerty phones to some recycled iPhone 4s. One was locked. Needed to spend the extra time to get everything working.Friendly. Team oriented . Tyler was able to consult to Rich to get the job done.Thanks for you time and expertise.

Steve Gray is the nicest, most helpful, most kind man in the universe. He helped me the minute I walked in and never treated me like the IT impaired person that I am! Walking into a Verizon store usually strikes fear in my heart, but he made my experience painless and fun. I will not hesitate to go back to these guys again, and have already recommended Mr. Gray to 4 friends since I left yesterday. Thanks again for your fabulous help!!

When I was getting my account switched from my moms to my own, Cassie and Mica were super helpful. The experience was exponentially better than the other Verizon stores I had been to .I didnt feel like just another person they had to get through but I felt like they actually wanted to help me. By far the best version store in town I plan on doing all of my phone stuff through them from now on!

On short notice and towards the end of a Saturday evening, Casey was able to help me relocate my settings icon which I had lost and help me figure out why I was having trouble answering my phone. Simple fixes for Casey. I appreciated the help as I had spent too much time trying to find that app that had slipped away from me.

I went in to change my iPhone 4 to an iPhone 5s knowing it was going to be complicated because Im month-to-month. They took the half hour to figure out why it wasnt switching over easily, turning out to be because I switched from a 3G device to a 4G. They were very nice and calm about the whole process. They even upgraded my plan for me with no additional cost because there was a promotion going on with better benefits. Would recommend to my friends.

Do not waste your time here. Just go to the actual Verizon retail store. They gave us the pricing on the Google Pixel 3 and actually gave us the 3XL, without going over the updated pricing. We tried to rectify this situation at the location in the mall, but were told that we have to go back to the initial store to make the return. We have been back to that store 3 times and keep getting the run around. The sales dudes commission is obviously more important than customer service. This is still not resolved despite our many attempts to rectify on our end. Will never do business with them again.

I have had many bad experiences in the past at cell phone stores but was pleasantly surprised by Micah at GoWireless. He had significant technical knowledge of all the phones he carried. He answered all my questions in detail and helped me pick a phone biased on my needs. It was by far the best experience I have had at a Verizon store, this guy needs a promotion. If you are looking for great service, ask for Micah.

I worked with Annie at the Verizon Wireless. The one thats pretty much on the campus of MSU. She was absolutely amazing. I sat there for hours trying to figure out which phone was going to be the best for me. I never got the feeling of her being annoyed. In fact she talked to me the whole time helping me decide which phone I wanted to go with. I did not feel any pressure nor did she tried to talk me into any certain phone. She treated me like a friend that wanted the best phone possible. And I would love to work with her whenever I came to the shop. Id even go as far to say that she is a friend of mine. Extraordinary service

Gotta say KBJ hooked it up with the new G8 and I love it! Thanks once again @KBJ

Sorry, I was in a bad mood the other day. Upon further consideration, Keith helped us out the other day and was so kind. He’s very knowledgeable about phones and especially the software. I was just upset that my phone was not working, I’m sure you deal with angry customers very often.Thank you so much for your service! I will give a high recommendation to anyone that asks about this store, and about Keith!!!

I want to thank Caleb for providing me with the best customer experience ever. He was awesome and knowledgable. Coming from far away for school, but feeling comfortable like at home and completely satisfied with the #1 phone carrier in America. *Verizon*, thank you guys.

Trevor and his team are amazing! Very knowledgeable and friendly. Best experience Ive ever had when buying a phone. Will definitely return here for all my familysphone needs

I love this place! Go wireless is an incredible business..I come in whenever I have problems with my iPhone and every employee who has helped me is incredible. They quickly identify the problems and the fix. Theyre pleasant, knowledgeable. This is the only place Ill come. Thank you Tyler and Annie.

Stopped by to get my wifes phone fixed and could not believe how helpful and courteous Steve Gray was. Not only did he fix the problem but all the way through acknowledged my presence and asked several times if there was anything else I needed.Bullfrog just won a customer for a long time!

Leighton was over the top patient, helpful and made sure everything was taken care of before we left the store! Thank you so much Leighton. We will be back for all our cell phone needs!

Wow! I walked in the store looking for technical support, not to buy anything if i could help it, and they treated me like gold. I dealt with Chris and Casey. It turns out only Verizon corporate had the authority to address my root problem but Chris helped me navigate the journey and coached me along the way. I never bought anything while i was there but that didnt stop them from going out of their way to make sure my solution got resolved. The next time I buy a phone im going right back to those guys!

Pretty great store! In and out in a jiffy, excellent customer service! Kaitlin really seemed to enjoy helping out and she was a blast to talk to.10/10, would recommend.

Great experience. Great way of marketing, I got 20$ discount for getting new lines. Thanks Chris E.

Awesome assistance, best store Ive been to. Helped me right away, answered all my questions, talked me through the beat choices for me not just what would get them money. Highly recommend this store!

Keith Bernes Jr is so sweet and helped us to have a great experience at Verizon! He has excellent customer service and allowed us to transfer phones quickly and smoothly so that we could get back to running errands!

Chris was extremely helpful and professional. Highly recommend GoWireless in Bozeman for quick, professional, and informed service

I walked in with a full expectation of dropping Verizon. Instead Larry went to work on my bill and didnt stop until it was completely right! Thank you Larry! Thanks for your professionalism and great attitude! You Rock!

Very experienced in phones and very friendly, I wont hesitate to send my friends and family here! Nice job Micah.Thank you

The associates at the store were exceptionally friendly and extremely attentive. Would recommend this store to anyone in Bozeman. Definitely best Verizon experience I have had and am glad to know I always have somewhere great to go.

Recently i was in need of transitioning from a former carrier and phone to a new situation. Walked into Go Wireless at the 11th St Location at MSU for assistance and was met by a staff that was phenomenal. Attentiveness, care of the customer, attention to the questions and concerns I had of former contracts and situation. They managed my concerns and needs with absolute aplomb. It was expected to be a pain in my ass, but.......it was quite the opposite. They actually made it.....fun. And they were thorough n their explanation of product and transition. Sold me into a IPhone 7 which to date....although short, I LOVE!!!!! Their concern for follow-up if needed was very much appreciated. All and all.....a great experience of customer service, at a place and juncture where I was expecting quite less. I know I am in good hands.

Keith addressed my phone activation issue and got my new phone working quickly. He was professional and polite too. Absolute Unit

Great, simple instructions. Great people with a caring attitude. Love Google photos! Now I do not have worry about losing photos!

Thanks to Steve and Charles for getting all accounts set up and solved a few issues. Very knowledgeable and no waiting they took a team approach and things are great. Thanks to you both. Excellent Experience!

This is my favorite place for tech assistance. They are awesome! HOWEVER, it took my customer service person 25 minutes to accomplish a simple accessory exchange. WHY?? She had to contact someone else, somewhere else for a return code and could get no response. Nobody on site for this?? A total waste of her talent and time and certainly a waste of my time. Not an effective process. Get this fixed Gowireless,so I can get my visits back to 5 stars!!

Best experience I have had with a Verizon store. The associates were genuinely helpful and nice, and even helped me figure out if getting my own plan would save me money and didnt push products I didnt need. I wont go anywhere else in Bozeman.

I went in looking for information on my plan and Ollie was a huge help. He was super nice and patient. Ollie helped me understand the plans and I left with my monthly bill cut in half. A big help, thanks man.

Super friendly and very helpful! I had a bunch of problems and a bunch of questions, Come to find out my problems were operator error and insufficient knowledge oft my I phone. I had a friend in both Elli and Annie who patiently helped answer all my questions Reset passwords and solve some issues with my phone. They made everything right in the world and never once made me feel like an idiot! They also let me bring my dog in with me. I can tell they love what theyre doing and really like to help customers! Thanks Elli and Annie at Go Wireless!!!

It was great! Ben not only knows his stuff he was very patient and helpful. I highly recommend this store and Ben.

I was very impressed with the level of service I received. They went out of their way to get the phone I wanted. I would shop here again.

I have been living in Bozeman for almost 25 years and when it comes to local service at its best Bull Frog Verizon wireless store is hands down the best. I am glad to see that they have great employees like Larry working there. Unlike many of the corporate stores where they treat you like you are an idiot, Bull Frog will take care and treat you like the local customer you deserve to be treated like. Conveniently located next to the MSU field house and Town and Country Foods. Dont even think about wasting your time with anyone else in town, go to Bull Frog Verizon Wireless.

The customer service was wonderful, quick and helpful. They clearly knew what they were doing an got to my problem and fixed it FAST. Easy employees to talk to also with a welcoming atmosphere.

I visited bullfrog on 12-5-13 as my jet pack was not working. I was also looking possibly looking for a new phone. After very diligent consultation with several employees (Steve, Larry, Michael, Larry and Ben) we reached a solution that included a zagg key board as well as a new jet pack and a jabra. They also repaired my old lap top and my jet pack. Their service was exemplary and each employee was patient and diligent in teaching me about the new equipment. I will recommend this store at every opportunity.

Sarah is awesome!! Ive been looking everywhere for an OTG adapter. They had one laying around awesome.

Treated promptly and with care. Great customer service and quality products. Cant wait to use my new iPhone!

I have been very frustrated with my Sirius app since the new Oreo update. The stations would start playing, but would stop after a few seconds. I stopped by the store and Keith fixed it in about 5 minutes. He reset the wireless towers, which I had never heard of doing. Im very happy with Gowireless and especially with Kieth Bernes Jr. ! Thanks Keith!

Everyone who works at this store is very nice and they seem to truly want to help their customers. The reason for the 2 star review is the amount of my time that has been wasted dealing with this store. Their phone line is often down so you cant make sure they have what you need before going. Their computer and tablet system seems as if its on dial up. The result of this is excessive wait times. I have been told more than once that I would be notified when something that I needed was in Stock and have never heard from them. I dont think its the fault of the employees, just poor business infrastructure.

Fast, friendly service every time Ive gone in. I went in just to get a new screen protector. Keith looked at my account while he was doing the free replacement and figured I could be saving $20 a month on my bill and fixed it for me on the spot.

Austin and Gus were great to work with . They are knowledgeable, friendly and quick to figure things out . Thanks guys.

Kyle and Austin were great! Explained things wonderfully.

Horrid might be too strong a term. But thats been my recent experience with Verizon.Clarification: The local store by MSU is great.Shannon tried for two hours while I waited to get me a service that would be comparable to a Consumer Cellular basic plan that I had decided to go for. All the local guys are great.I went in to buy a battery for my old flip phone for which I pay Verizon $25 per month access fee. Thats all I needed.But my basic flip phone was old and the battery cost $70 so it made sense to switch to a new larger flip phone. To me that phone was a corporate screwup rushed to fill a market slot. Smartphone operating system short circuited and crammed into a flip cell phone.I returned the new flip phone and said I wanted to leave Verizon. The LOCAL guys on South 11th in Bozeman were very good and came up with an alternative, which I spent two hours with them trying to set up. Upon arriving home the new phone did not work, further I could no longer log into my Verizon account. And my contacts were mostly not download to the new device.So my experience is that Verizon is screwed up and that anyone wanting just basic service should instead go to Consumer Cellular.Again, the guys at the local Verizon store by MSU are great. Its most of the cell phone industry which is rushing so fast to new markets that they trip over important points and keep on running.UPDATE: As noted I was able to return the more modern flip phone within the 14 day allowed period and get a refund / credit (though not yet confirmed in the Verizon system). Shannon then suggested a new smart phone with a low cost plan so I agreed. Unfortunately when he called Verizon to confirm details he was incorrectly told my account number would remain the same.Not true and now there is no access to my account. Further the phone did not work properly for the first couple days and Verizon sent out a message to stores that it was a system problem that they were trying to fix. Now a week later, all systems seem to be working, except access to billing.So in my opinion I give the local guys in this store 5 stars!The technical problems were at the corporate system level and most of those have now been fixed.

We were very pleased with our experience with Go Wireless & Cassie! Great service & a great deal!

Went in to pay off my phone. They wanted $750. Went to the local corporate store they said the bill was actually $650. This store tries to steal money.

I have gone to Ben Rainey at GoWireless for years and years and am always amazed at the customer service. His knowledge of what he is doing is amazing, he is fast and thorough. When I leave the store with a cell phone or ipad, I feel like I 100% am set up and ready to go. I wouldnt go anywhere else!

Keith and the gang were to able to help me out with a sim issue, for free!

HALLELUJAH! In the Hell of Verizon Wireless, these guys are a savior. Seriously, they are like the Jesus of customer service. Ill never go anywhere else or send anyone (that I care about) anywhere else for help with their Verizon, Apple, etc. products. Love them!

The level of technical knowledge and customer service were unsurpassed. I left the store feeling confident and enthusiastic about my new phone.

I went in to see if there was anything to fix the problem of my battery draining quickly after a recent OS update. Nope. Nothing you can do. Too bad, so sad. Just the way it is with that old phone (the one they sold me 8 months ago).After 15 minutes of research online once I got home, I found a list of several settings I could change to extend battery life. Turns out my problem is very common. I thought they should have the answers to common problems or at least some direction to point me in to find some solutions.

Very helpful, explained all the pros and cons and did a great job of set up of the new phone.

Larry is excellent! Super service, very knowledgeable, convenient and available. Thanks for reliable help!

Worked with Keith Bernes Jr yesterday. Fantastic customer service, knowledgeable, friendly just a great overall experience.

These guys are amazing! Konner and Larry went above and beyond to make sure everything I needed was taken care of. They answered all my questions and I would recommend them to all my friends.

Best customer service! Evalin, Rachel, and Christian are so helpful and awesome!

We have been in the store many times and each time we have had patient, informative staff. It is an extremely friendly, personable experience in this store.

Very helpful and knowledgeable!!! Great service and very nice people everytime.

Unbelievable customer service and patience, they actually make coming in for support or new phone a pleasure highly recommend them, thanks for everything guys!!

Great sales people, I did have to ask a couple times to understand the specials, but I feel like I got the best deal I could and I will come back!

Tent was awesome. Got me the batman pack. -Trent(Approved message)

Keith Bernes Jr helped me so much this afternoon- I had a tangle with my bill & issues with my I phone - he was extremely patient, kind & knowledgeable- I was on the verge of leaving Verizon - I’m back on board! Don’t lose this guy!

Quickly helped solve a phone problem. Very friendly and helpful

The service today was amazing as always. Annie was very helpful.

Great service and everything in stock!

I have been coming here for years and for one main reason; the customer service of the employees is top notch and they really care what you come in for. No better store to go to in Montana.

Great service. These guys know what they are talking about and selling. Very helpful.