Lots of inventory both new and slightly damaged. Service a little slow, but for a major purchase this is not a big deal

Came to Home Depot to find some small things and ran into this amazing spot located to the left of Home Depot! Worked with Kyle who is the manager I believe and let’s just say his professionalism and enthusiasm to assist you is exactly what you need from someone who cares. Came in looking for a new couch and was assisted in finding the perfect couch for the right price. Kyle was also kind enough to give us multiple different color options that weren’t available at the store and on top of that give us a discount on top of the already competitive pricing! Super helpful and friendly staff! Great name brand products for amazing prices! Defiant worth the stop!

Tremendous Customer Support by the sales rep Damien. He was extremely helpful and made the purchase very seamless and promised to deliver it and install it tomorrow the next day which 5/15/2021. I am truly counting on them to come through for me. Damien and Kyle are very trustworthy with no gimmicks. Damien found me the refrigerator my wife absolutely loved during FaceTime and it was New high quality at a great price. I look forward to having my new refrigerator in place by tomorrow as they promised. Their couches and other appliances are great quality at a great price. I plan on returning for a new washer and dryer as well.Much thanks to Damien and the rest of the American Freight team!Thank you,Gil

I drove by this place yesterday and decided to go in. It is not at all what I expected. On the 1st floor they sell things like mattresses, exercise machines, barbecues, refrigerators, etc. On the 2nd floor they sell apparel. I was told by an employee there that the apparel portion of the Sears Outlet Store will no longer be offered in the near future. For that reason, Most clothing items are on sale right now for $1 each!***** Yes, a buck for a piece of clothing. Thats the GOOD news.The BAD news is that the clothing is not very attractive. They sell a lot of sweaters, out-of-style jeans, swim wear, T shirts, gloves, and sweatshirts. Most of their adult clothing comes in larger sizes. Its very hard to find anything under size 5. They also sell childrens clothes.The good news again, is that everythings only a dollar! I actually bought some T-shirts to wear around the house to work in, but found nothing else that I would wear. Thats not to say that nice things arent offered. I found some Levis belts on sale for only $4. And they have a great selection of dresses. Lots of shorts as well. Its definitely worth looking at if youre on a budget.Just a heads up though, it is not a an especially clean or pretty place to shop. The concrete floors are stained and cracked. Clothes are hung incorrectly on hangers so that you never know what size youre looking at unless you hunt for the clothing tag - which can get very tedious. For a dollar though, you certainly cant complain.One last thing. Sears no longer recycles their coat hangers. They are all thrown in a landfill! This just kills me. Whoever wants free coat hangers should swing by and pick up as many as youd like. Armloads of them!

Good place to possibly get a bargain. Did not have appliance I was looking for but the hookups were half price what H Depot was charging. Staff were helpful

The employees are very helpful and polite. The selection is okay, I can only speak for mattresses since thats what we were looking for. I did expect better prices albeit the prices are much cheaper than the department store. The store is quiet dark however so theyre shopping experience wasnt very exciting

1st time here for a king size firm matress and found exactly what I was looking for on a reasonable more. Ask for Kyle, very helpful and knowledgeable. More than happy with my purchase!

This is the only place where you find what you get the best Deals, I surprise my mom with a gas stove and a refrigerator on her 89 birthday last Nov 24, this Nov 24 she turns 90 years old and only at American Freight (Sears Outlet) I getting my mom a washer for lowest price a Great Deal for a Great Mother,

Great service. And their lease program is fantastic.

I purchased my furniture 2 weeks prior to have it delivered on August 1st. When August 1st arrived, I received a call stating that their delivery driver was sick and someone would call me back. One day passed and no one called. So a day later I called to speak with a manager. I was told a manager was unavailable and would call me back. The manager never called. So now its Wednesday and my funiture was supposed to be delivered on Monday. I was charged an $79.99 fee for delivery. The thing is if you charge someone a delivery fee than you should honor it. Manager is never available to talk over the phone. All I was told was he would call back. It will be Thursday and I am still waiting for my furniture. If the business is having a difficult time upholding their businesses practices, maybe they should reassess those practices.

We were looking for bedroom set and kitchen set, American Freight has a ton of options and great prices. Ultimately we found what we were looking for, and the rep. Kyle who assisted us was very helpful in answering questions and assistance.

Came in for a couch set & leaving with one! Easily set up for the couch to get delivered next week when we move in. Kyle made the process so easy and convenient. Nice break since moving isn’t easy. Thank you American Freight && Kyle for the help.

This store has amazing customer service! Truly havent seen this type of customer care since I was a kid!!! We were treated with excellent service! Shout out especially to LUKE!!! He greeted us, asked us if we needed assistance and made himself available to answer all of our questions. Very knowledgeable of the items we were looking to purchase. Also listened to our concerns about what we wanted to avoid.. He helped us navigate through it all. He and the warehouse manager, Tyler, stayed over an hour after hours trying to help us deal with the poor customer service from the credit card company. The issues with the credit card company never got resolved, but this store management, Robert, along with Luke tried to compensate our troubles. We returned the next day to still purchase our appliances.. They gave us a discount, Luke printed out each manual for the appliances we were purchasing and helped us with the delivery. Good job also to the person who is hiring such wonderful people who actually put the customer first!!!PS...great prices on their appliances!!!

I had a good experience at this store. Nice people good deal. I had a great time. I recommend this place for very nice and affordable furniture.

Shoutout to Kyle, great service and a big help in picking out what we needed. Highly recommend coming to this store for whatever appliances or furniture you might need.

My experience with Kyle in the Brea store was such a pleasure. He was very attentive and helpful with All of my questions about prices and comparisons with my purchases. I will definitely choose American Freight Brea with Kyle which is a little further for me. (Ive also been to other American Freight stores) they were great but Kyle made giving my money away a joy.

I recommend this place. Very friendly. I had John & will go back to him if I ever need anything again.

Really wished I read this info prior to purchasing a so called new fridge for my mother for Christmas. Not only does the ice maker not work which is why she wanted it, for $2600 they dont even care warranty or not. DO NOT BUY ANYTHING FROM THIS STORE! Run! Its a rip off. Matt is an inconsiderate person who swindled us in the midst of a pandemic. O how I miss Sears Outlet. Never ever ever coming here again and Im advising all my local clients to stay away. They will fix this legally and I will have my social media platform help me spread the word!

Matt was super friendly and helpful. Didnt feel like he was pushy our anything and thats so refreshing. Great prices too!

Kyle is an awesome manager. If you need anything I recommend you ask for Kyle!

Depressing, bare ND expensive. But they still have a variety of goods and wares.

Was looking for a washer and dryer Kyle who assisted me was very helpful in answering questions, Santino was very nice and carful when loading my purchase to the car .

All the employees are very friendly and helpful! Such an easy experience plus lots of beautiful furniture!

Great service, found what we were looking for. Was approved right away

Customers health and safety not even a concern (muchless to concern). Picked up an appliance and guy was not even 2ft away from me. He grabbed my phone from me and took it with him somewhere to the back. Really regret buying from a place that cant respect the protocols the CDC has placed.

Came here with my son to get a Sofa bed for him. Great selection great prices. Found a very nice queen size futon bed excellent price, very comfortable. Martin was a fantastic help with different selections on the floor. Very knowledgeable, attentive, caring with a great personality. Will definitely be back and recommend to friends. Thanks a million Martin!!! See ya next year!!!👍👍👍👍👍👍👍👍👍

Ive always liked this place. I knew it as Sears Outlet. I saved half of new appliances with minor imperfections. The sales person took time with us to find our purchases with the least imperfections.

Great prices and excellent service, very attentive

If I could give this store zero stars I would. In fact, I give this entire company negative 10 stars. I ordered a stove from the online store in June. It arrived July 16, box broken and missing all the grates, the griddle, several burner heads and burner head covers. Since that time I call several times a week to get this useless thing out of my house and a refund. I am always assured someone will get back to me and return will be processed. NOTHING EVER HAPPENS. No one ever has called me back, I always have to call again. I have been polite and patient, but this is ridiculous. I am beyond frustrated and out $1100.00. Better Business Bureau is my next stop.

Matt was a great salesperson and help me with all the paperwork! Made me feel very comfortable.

Good deals on furniture. Had a bedroom set at willcall to pick up. Took almost an hour to get the set. Employee did not help load it and even seemed irritated he had to pick our items.

Matt -the manager was great. Went in on a Sunday mattress shopping he told me they were having a sale starting the following Thursday and to come back. I did and he took care of us great CUSTOMER SERVICE Matt. Will definitely be back soon. Keep up the good work.

Very frustrating experience. I ordered a washer/dryer unit online and then the next evening I get an out of stock email saying to call the local store. I called the local store and they told me that they didnt have it anymore and that they dont always update their website. I wasnt offered any assistance. Very disappointed.

American freight is the best I always have a good experiences here. Reliable and professional atmosphere. Quick and easy. Mathew is an awesome salesman . I recommend him to all who want an honest deal.👍

Good deals on out of box name brand appliances. Professional and friendly team. Luke is awesome.

We purchased our washer and dryer and asked if they have free of interest finance, the associate answered YES if you pay off within 101 days and it takes only a few minutes. However, he did not mention about the $70 ORIGINATION FEE. So I paid off my bill within 10 days and got charged $70 fee. I did mentioned to the salesman that I have no issue using my credit card but I have only 30 days to pay off and he recommended this AMERICAN FIRST FINANCE and said no interest but totally FAILED TO MENTION about the $70 ORIGINATION FEE.. Also their washer and dryer are all used which they dont tell you either. They just let you think that these just have cosmetics blemishes but in actuality they are all used and reconditioned. We washed our laundry and there are dirty things came out from the washer into our laundry. Bottom line here is DO NOT BUY FROM AMERICAN FREIGHT.

I called earlier this week to ask about a stove and the sales manager was very attentive to what I was looking for. I decided to drive down to check them out and was not disappointed with the selections they had. I plan on going back to purchase a few more appliances in the near future.

Al and John helped me buy a Café Refrigerator. They were really great by being informative, honest, and patient. Thanks again, would recommend them and this location to my friends. 🥳

Same stuff that Sears Outlet had. We did see some nice dinette sets at a good price. Worth a look!

The worst hospitality ever. They were so unkind and rude. If you are going to put a price on anything you have to respect the price facts right. I went in and saw a refrigerator for $485 and there was another customer that was getting a refresher for $385. The refrigerator was damaged and had horrible marks on it but for the price I was like ok. We asked if we could take the refrigerator but then a man with yellow glasses in his mid 70s said that essentially the right price. Then I asked for his manager and his manager didn’t even show up. By the way the thing that got me really triggers was the fact that another man went inside and they gave him the price that was on the refrigerator which was $385 and they respected that price. But for me and my family they didn’t and that’s absolutely unfair every one has equal rights in America. But anyway they sold that price to that man and his refrigerator was way nicer and cleaner plus his refrigerator wasnt dented the way the refrigerator that we were going to but was. Lesson of the day is that to never trust a sears. Look at the pics I took.

This store was so clean and the store manager Matthew was amazing! He made buying an appliance so easy and made sure we were well taken care of. I would go back for the customer service and prices!

If your looking for a bargain this is the place, but if you want great customer along with it... well be prepared to be let down.

Had a great experience! I purchased all new kitchenaid appliances for my new kitchen and the sales associate did an amazing job putting it all together . I will definitely recommend them to family and friends

Our sales experience with buying a new fridge this past weekend was great. The customer service rep was completely alone and had no additional help to help other customers. When setting up the delivery, she stated the the delivery company would call us 24 hours before to schedule delivery. They did not. They called and said they would be at our home in 10 minutes. We had to scramble to get all the food out of the fridge. Then....they tried to deliver the wrong model to us. It was 3rd party delivery team....not Sears. They were nice guys but they tried to get us to take the wrong model. We told them no, give us back our old fridge. They double checked the truck and found the model we ordered. Now....its been on for over 8 hours and is still not cold. I have a feeling this will be going back too.

I placed an order for a refrigerator 7-24-20 and received a email confirmation with a temporary order number and then a follow up email with an order and sales order number and was advised i would receive a call the following day to confirm it was in stock or advise it was already sold.I never received a call and have tried contacting the store a couple times to inquire via phone, however nobody answers the phone. Its been a week and nothing even though they charged my card $ 2,000.00 for the purchase a week ago.I emailed them this morning cancelling as they have not performed or contacted me, and also put in a dispute with my credit card company.Avoid this company, their customer service is as bad as Sears.

We went to the sears outlet a few days ago and I can say im beyond impressed with the hospitality and kindness of the facility. We ordered a stove, washer, and bedframes and gregg as well as a younger gentleman helped us. They were extremely kind and went above and beyond to help us get what we needed! We love going there and will be again sooon

The multiple times that I have been there recently, the Sales Manager Matt, was very helpful, kind and professional. He always went out of his way to help us.Scott

This place is so very neglected. I visited because I needed a second refrigerator and thought, what the heck, Ill save a few bucks by purchasing a slightly dented or an open box fridge. They have a good amount of refrigerators in excellent condition, maybe some scuffs or dents on the sides, some smell because the were returns, and they even have new in box ones. I couldnt find what I needed, unfortunately. My kids were curious about the upstairs, so I decided to go up just to quench their curiosity. Cool window view, but everything else is just dismal. One of my kids and to go to the restroom. You can see in the pictures that they probably clean once a month in there. Needless to say I didnt allow my kids to use the restroom. The employees are nice, helpful, and absolutely not pushy when it comes to sales. They will ask once of you need help and then theyll wait for you to request it if your do eventually need help.

Manager Gorge helped me great guy and gave me superb customer service Thankx from Lexlu Services .

I dont usually write reviews but after the very frustrating expierince I had today I had to it. I purchased a Kenmore Dryer last Saturday and received a confirmation of purchase. The main reason I purchased his dryer was because it was In Stock. I waited til Monday just to get status since I hadnt received another email telling it was teady for pick up. I called a total of 5 times, every time they picked up they said that they were with a customer and that they would call me back. I waited all day and was finally able to get the manager to speakk to me to tell me that the dryer was out of stockNever again will I deal with these people! What a waste of time!

Sales person Luke was super friendly and straight forward very helpful! Really recommend!!

Absolutely appalling service. Stood around for 30 mins before I could get some help. Multiple associates walked by me and didnt even say hi to me let alone ask me if I needed help. Id rather make my own appliances then give this place my money.

Place is pretty cool. Has A LOT of clothes for super cheap and a good selection too. The staff there all seem very friendly and helpful.

Dark and depressing, its the Isle of Rejected Appliances. They did not have countertop microwaves, but they do have a large selection of major appliances like fridges, ranges, and laundry devices. Worth a visit if you need an inexpensive major appliance. Just bring a flashlight, and check the panels carefully for dings and dents.

Purchased a new dishwasher at their Brea store today. Salesperson (Marvin) was outstanding. Fantastic customer service skills, friendly and knowledgeable.

Poor service. Expensive for used products.Buyer be ware - no return policy.Spend a little more and buy from Best Buy during Black Friday.

Martin helped me finding the small refrigerator and his service was above the expectations. Considering current situation with Covid-19, it was extremely difficult to find the small fridge I wanted. Thank you so much!

Very nice people. Manager are nice well care for customers. Luke sale man are pleasant.

Great customer service.

Horrible experience!!! I was better off purchasing from a more professional establishment. Placed an order in MAY but got the run around then they cancelled my order in July without me knowing. Placed numerous calls to talk to a Manager with the promise of him calling back. Never happened. Promised a refund and it’s OCTOBER and still waiting on my refund. I’ve been calling this location and their main office for assistance and all USELESS. I have been put on hold a few times for more than 20 minutes waiting on their Manager to respond but nothing. Super Frustrated!!! Spreading the news to all I know to never purchase from this unprofessional outlet or establishment. Never Again!!!

If I could give this company 0 stars I would. I am writing this review to warn everyone do NOT purchase anything from this company, you will regret it.I purchased a washing machine from this outlet a couple of years ago, and purchased the warranty and extended warranty. It broke and I was on hold 1 hour each call. I had to call 5 times for technicians, 2 which no called and no showed. The other 3 times the washer still does not work after 4 months! They REFUSE to get me a new washer, stating its not the lemon law and they still want to send more technicians to inspect it. On top of the fact they just cancelled my technician for todays appointment and apparently have no one else who can help me. So Im still waiting...Save your money, time and sanity. Dont buy from this company.

Poor customer service. We bought an appliance. They scheduled delivery,/install for a Tuesday, but did not tell us a time; they were to call us Monday with the time and did not. I called Tuesday morning and they rescheduled for a time window the next day. That washer never was delivered. No one called or even bothered to apologize. Then, no delivery again. Their excuse was that they were busy and couldnt answer the phone. Also was told they got rid of their delivery service (or so they told me). No one ever called to let us know! I went there and got a complete refund. Never will go there again.

Although very polite, could not get call back to arrange delivery for already-paid-for washing machine. Whatever little savings on used goods is hardly worth the headache.

Good place to find deals on appliances..Got a small frige for around 550.00

The worst customer service you’ll ever experience. No one even picks up the phone

Lots of good deals to be found. Everything is clearance items from the Sears stores. All of the appliance are either new or customer returns. Some may be perfect or have some cosmetic issues, but all carry the same warranty as new. Lots of appliances are here to choose from. The sales people are nice and helpful. It can get a little busy at times.

Just outfitted the new house with a bunch of appliances. Great prices and Martin was very helpful, knowledgeable and patient as I browsed. Great selection at this location. Highly recommend!

Tom S. did a phenomenal job yesterday as he provided excellent customer service throughout our entire transaction. He was very knowledgeable about the 0% interest for 12 month financial plan and he explained every detail of our order precisely. We couldnt be happier with our experience with our soon to be dream bedroom set. Tom, thank you for not being pushy and thanks for your patience! Keep up the great service! We will be back to work with you for that couch we discussed and appliances.

Horrible service! purchased a washer, and was told it would be delivered today, 2 weeks after purchasing it. Turns out it was not even placed in the delivery book!! I tried calling for over 2 hours, and no one answered the phone, so I decided to drive to the store. When I was driving to the store, someone finally answered only to tell me my name was not on their delivery schedule. If I had not come to the store or called, who knows how long it would have taken for them to contact me or try to schedule a delivery! The manager said there was nothing he could do because my name was not on the schedule. He completely washed his hands of his responsibility to me as a paying customer.

We were thrilled to find the exact counter depth fridge we needed. It had no dings or scratches and was discounted from the price on the tag. Great surprise!! The price was the best we have seen. The salesman, Tom, was very helpful and took really good care of us. One of the handles on the fridge had come loose and Tom knew just how to fix it. He made sure we were completely satisfied before the sale was final. He even cleaned the fridge with stainless steel cleaner and we left the store feeling like we had the deal of the decade. We flip homes and the outlet store will be the first and final place to look for appliances. Thanks Tom!!

Everyone was super nice, but after spending an hour picking out a mattress, we paid for it and were on our way out the door when I realized that the mattress wed paid for them to deliver wasnt the model number on the end of the mattress. Turns out the mattress had been marked with the wrong price tag and bar code which didnt match the mattress model number. The correct price was $200 more. We got a refund and our mattress search continues...

I never write reviews but I’m not a happy camper right now. First off, their customer service sucks. The sales reps were all standing around talking and I had to stand by and wait by them for them to stop chit chatting and help me. They even looked at me while I stood around and waited for them to finish their conversation.I went into the store to buy a refrigerator. After many attempts at finding the one I wanted, I finally found it and was going to buy it but was informed after I decided that it was already sold but they just didn’t mark it as such. The sales rep apologized for the mess up but I had my heart set on it. After that, none of the fridges could compare. After I finally settled on another one and purchased it I was told I was going to have it delivered on that Friday. No one called to confirm like they were supposed to and Friday came around and no one showed up. I called later in the late afternoon to find out what was going on they told me that I was on the manifest but no one picked it up to deliver it. I was then told that it would be delivered Saturday. I called to confirm on Saturday and I was still told it still wasn’t going to be delivered. I waited around all Friday for the delivery. I know everyone knows how frustrating it can be to wait around for a service all day not knowing when they will show up. I even had to rearrange my house to make sure there was enough room for them to maneuver the refrigerators in and out (new and old). Now my house is in disarray and has to stay this way longer.I was then told that now I have to wait until Monday for it to be delivered. As many of us do, I have to work for a living. So now I have to rearrange my schedule and my kids lives/schedule because they screwed up. So now I’m paying for them to screw me over and they basically told me I have to deal with it or wait another week to have it delivered. Considering I can’t wait since I have to have food in my house for my kids, I just have to do what THEY want me to do. The shipping company didn’t care and it seemed like neither did sears. I’m now going to see if I can buy another fridge from another company and tell sears to keep their mess ups and give me back my money. I’d rather give my money to a company that cares about their customers and cares what happens after they get my money. Not just take my money and blow me off.Stay away from them.

You have to know what your looking for and realize this in a ding & dent store, but its great for finding discounts prices on new items.

This place is okay. Washers and dryers are a little bit cheaper than regular price but its not like youre going to find a hell of a deal here. The people who work here or great! Very knowledgeable and helpful. I give them three and a half Stars

They only had two people working. About 10 customers all waiting to be helped. Good prices though

We mostly perused in the clothing section. It felt dirty, it was dark, and disorganized. There were good deals to be found though. When they mark their appliances down by 50% the prices seemed to be at a normal sales price and nothing special.

The salesman was great very helpful

Had a great experience shopping in the store for refrigerator extremely helpful and knowledgeable about the products

There are some good deals, but its pretty much all floor models and returned models, which I didnt initially realize. They also dont make it easy to find what youre looking for because they churn through so much inventory and dont properly mark models on the floor or track them in any way. If you can deal with that, then youre likely to save money though.

Its OK, just keep your expectations low. Its a bargin store. Inventory varies substantially. There are some great deals if you look often. Just be prepared to jump quickly if you find something. Minimum number of employees.

No longer Sears outlet,Now American freight, Sears going out of business, not alot of variety on appliances

I just spoke to Luke in appliances. He was very professional and helpful via phone. Answered all my questions and saved me lots of time. It was a pleasure working with him!

Tom S. is the best associate around. He found a cheaper price online and not only matched it but also gave an additional 10% off. Im sure the others are good as well BUT be sure and call before going to make sure Tom S. is there. BEST AROUND!!! He fit us in a refrigerator meeting our needs and was $100 cheaper than our budget!

Sears was really great. We had a great Marine Corps veteran to help us buy a fridge. His name is Jesse. Delivery in about 10 days.

Called to make sure they had what I wanted. They told me they had 4 in stock. Came to the store, found the item. The rep was very helpful, got me checked out and directed me to the loading bay for pickup. Visiting this location was a great experience.

If you want to play the smart money, youll come to the Sears Outlet before you make any large purchases. Sears has always been a center for anything anyone would ever need. The outlet in Brea is a great place to shop. Especially come here if youre about to buy a large Appliance. Their inventory tends to consist of higher-end models, but because youre buying an older or perhaps floor model version you can save a lot of money. This is a great place to come and buy quality products. The service here is especially Nathan helped me looking at both beds and washing machines, he was so knowledgeable and helpful. Truly a delightful experience.

The salesmen John and Luke were very helpful when I was purchasing a mattress.

Luke (?) did a great job. Very friendly and informative.

They sent my financing to the lender, even though I never picked up the appliance AND called to cancel.

Great prices Luke is great and there was a young man who was very helpful too.

Great service. Good selection. Got a good deal on recliner and recliner sofa. Thank you John for exceptional customer service.

Kiara has great Customer service skills! Very professional, patient and knowledgeable! Thanks for an great purchase experience!

Very poor customer service. Still waiting on a call to deliver my $2000+ washer dryer set that was supposed to be here last Saturday. Not happy with the lack of communication. Stay tuned.

Good prices but cash registers down and they have a 20 day waiting for shipping.

Great, Martin explained what I needed to know about my appliance and the benefits of buying protection. Helped me choose the right piece I need. Thanks Martin!

You walk in and immediately get approached by a friendly face. They listen to you and help you find exactly what you need.

Great appliances and furniture and reasonable prices.

Good prices on appliances - go upstairs for unbelievable prices on clothing!! Definitely worth a trip. Plenty of parking for handicapped.

Great. Martin was great. Had what I wanted in and out at right price.

Nice clean store, there are people to help and there inventory is good