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Granite Emporium
9700 Industrial Dr, Bridgeview, IL 60455, United States
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Granite Emporium
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Ja
Review №1

We recently used Granite Emporium for our countertops in our kitchen remodel. We could not have been happier with our decision. Everyone we dealt with with was beyond friendly and professional and our counters were even ready EARLIER than we were told. The installers were very professional and really helpful in offering care and maintenance tips for our new counters. The craftsmanship is top notch. Everyone who has seen our new kitchen has commented on the counters and weve shared the number to Granite Emporium to several people.Thanks again for the great work and for being so easy to do business with.Sincerely, James and Stacy

Di
Review №2

We recently used Granite Emporium to remodel our bathroom. At the office we purchased granite for the counter top, a sink, vanity cabinets and tile for the wall and floor. Dana at the office helped me put together a great look of cabinets with a pull out cabinet for laundry, plenty of drawers and it all fit like a glove! Everyone was very helpful and the price was more affordable than Home Depot! George came to our home with his handsome son to install all the tile and bathroom vanity. See my pics how symmetrical their tile work laid out perfectly! They even installed an outlet with a USB plug! Within 2 weeks they brought to life my dream bathroom! I HIGHLY recommend!!!

Ei
Review №3

We recently used Granite Emporium to replace counter tops and we were very pleased. Estela was professional and always available to answer questions and offer suggestions. Dana was excellent and efficient with measuring our area . The price was extremely fair and the install went smooth. We have no complaints! Fantastic job from start to finish . There were 2 other companies we were considering, but because of the great customer service we chose Granite Emporium and we are thrilled with our final product. We will definitely consider you in the future and we will also refer your business to others! Thank you for a job well done :)

Ra
Review №4

My new amazing kitchen designed by Dana, THANK YOU!!!!Floor & Wall Tile done by George & son - Excellent work!!!Quality work & USB outlets are a life saver!!!!

An
Review №5

I had my entire kitchen done with Granite Emporium. Cabinets and Granite are stunning! The entire experience was delightful, everyone friendly and knowledgeable. I highly recommend!

J
Review №6

I would have put less than 1 Star if I could have. We had counter tip installed. Beautiful piece of stone and the owner Tony installed and did the seem himself. Completely screwed up the seem. 2 colors Showing. And it stands out. He was supposed to come back to fix. After numerous phone calls to him directly. And his promise of I’ll call you back and let me check my calendar. I stopped called after 7-10 attempts. He does not take responsibility for his work or care to fix it. Stay away. Cheap with low quality is no deal.

Ch
Review №7

Professional team with reasonable pricing, and a large selection. I received multiple quotes for new granite countertops from a few different companies claiming that they all have the cheapest pricing. Granite Emporium was by FAR the cheapest, they even offer a discount if you pay in cash and throw in a free sink of your choosing. I would definitely recommend them and use their services again.

Ch
Review №8

Our counter was installed this morning. We are more than pleased with the whole experience. From Stella to the installers.Very professional and pleasant. Also they were very mindful of the Covid-19 and showed up with masks on this morning.Most important our new counter looks awesome.

As
Review №9

Had small issues with countertop and business was handled beautifully! Dana and Tony took the time to listen to our concerns and came up with a solution to fix the issues we were having! Highly recommend!

Gr
Review №10

My mom had the backsplash done in her kitchen which Dana very kindly designed for her. This company was very promising until the actual installation of the tiles started happening. George and his son came to install the backsplash and showed ZERO customer service towards my mother and was very short, aggressive, and extremely rude towards her. This was only the beginning, as the service they had done on the backsplash looked as if they had done the entire job with their eyes closed. He managed to get the grout on top of the beautiful tiles and all over our newly painted walls. He also instructed us to wipe off the tiles ourselves after the grout dries, which is understandable as grout should not be excessively wiped during the drying process, but we were unaware that he had done such a sloppy job that grout would be crusted in so many other places that we would not be able to fix ourselves. They also sloppily did not cut the tiles according to the outlet plates, so weve been stuck with exposed electrical wires since we are unable to put our outlet covers back on. My mother was so upset with his work, she called Tony who simply called a different employee, Ferdie, to come in to fix the job, since my mom refused to have George in our house again. Ferdie was very friendly and honest with Georges work, as he explained that he is only able to clean up so much of the grout without having to start from scratch. To this day, our backsplash is still not completely fixed and we are trying to fight the company on fixing THEIR god-awful work and THEIR mistakes that they have not owned up to.My mom simply wanted a service done and have it done correctly, but this company is excellent at only one thing...scamming customers into their beautiful products and then providing them with unbelievably awful service. DO NOT get work done from these people as you can easily find someplace else with much better customer service and actually does a good job.

La
Review №11

I bought my whole kitchen from then. Tony doesn’t know how to measure. My stuff came out bad. I need to replace many pieces. Dana wasn’t around to help when she designed my kitchen. These people are not professional. They blame their mistakes on everyone else. I wish I didn’t Spend all that money with them or refer them anyone because they don’t deserve it. Bad customer service.

Az
Review №12

Good people to do business with

We
Review №13

Love our new counter top and back splash. Tony came and measured and had great ideas/suggestions for our kitchen. Dana was awesome, she listened to what we wanted, got to know us and our tastes then pulled our kitchen together. We have received so many compliments and raves on how gorgeous everything turned out. We love it!

Sh
Review №14

We had such a wonderful experience. I wasnt totally sold on granite when we remodeled our kitchen, but the slab was beautiful and we went with it. Im so happy we did. Its been a few years and its still gorgeous. Everyone we dealt with was awesome and I simply cant say enough about what a great job they did. Thank you so much!

Ja
Review №15

Tony and his crew of installers were personable, professional and did a great job. We love our granite countertops! They are beautiful in our newly remodeled kitchen, giving it the polished, classy look we were looking for. Tony even came back out 6 months after install to fix a little seam near the sink that opened up with the natural settling that often occurs. Would recommend them for sure!

Re
Review №16

Tony the owner was easy and great to work with. They have great selection and unique. Tony has best prices and great quality. Our basement bar looks amazing thanks to Tony and his team. This is a place I would highly recommend they have so much. Thanks again Tony and your team.Yvette

Da
Review №17

To be upfront, this review is about the post-care of Granite Emporium to their customers on their referral program.Basically - whatever they tell you they will do for free as a gift to you for referring customers to their business is a flat out lie.My wife and I were told after they completed our kitchen that we would receive a free cut slab of granite (that we would have to install ourselves) for each customer that we refer to them. We sent my wifes parents to them for their kitchen to be done, and some friends of ours as well.So, you would think that 2 referrals = 2 slabs, right?Wrong.Had two 5.5 slabs (26 wide) that we asked to cash in on - their basic Otter pattern - nothing exotic. The office assistant took the measurements, Tony said he would honor the referrals, and we could expect to have them ready within a week.Got a call from them a week later saying he is going to charge $700 (and the initial cost would have been $1,300) instead of the free slab that was agreed upon.Looking at some other places for granite, you can get the same 24 sq. ft we were looking for INSTALLED For LESS than what they were going to give as a basic gift.Lesson here is - get it in writing from them. Youll send some customers their way thinking youre doing everyone some good, and you will just end up having the rug pulled out from underneath you.So... as a result, I would second guess my decisions to send any more business their way, since they apparently wont keep promises they make.Make sure you get every single thing in writing from them, or youll end up getting screwed over.

An
Review №18

Great selection and great service. I love my countertops. Thank you Tony, Dana, Raquel, Francisco and Jessie.

jo
Review №19

Dealt directly with Tony, the owner, and his wife. They had a wide selection of granite and pricing was on par. They gave me a date they would be done with the stone, they hit. They gave me an install date and was flexible with my schedule. The guys came out and installed it and If the review allowed me to have 10 stars I would rank them with 10 stars. I highly recommend. Next time I know where I will go.

D
Review №20

Tony at Granite Emporium is top notch. I was referred to him by family and he delivered nothing but the best. From start to finish the process was seemless. He was willing to negotiate the price for his slabs which I was amazed by the low price already. I would definitely recommend him to anyone looking for granite counter tops

Be
Review №21

Our contractor referred Granite Emporium. We couldn’t have been more pleased with the superior customer we received from Tony & Dana’s help to the professional and courteous installation. My granite was installed the follow weekend and I don’t think I’ve ever been in love with a piece of stone...but I truly LOVE my granite! I’m one happy customer and I will refer everyone to go see Tony and his team. Supeeveryone

an
Review №22

We keep it very simple here at Granite Emporium with top-quality work with the cleanest possible material we Insist that our customers view their full slabs we’ve been in business for 15 years with over 4000 projects completed we are truly 99% based on referrals. We guarantee the best job with the best price this is a real guarantee that we give to our clients when they bring in an estimate we do not match and we beat it,I have contacted google dozens of times on 3) false negative remarks one of a sink falling off this was not even our customer. The other one is a complaint that we did not give him the free piece that was promised, all we promised was a vanity top up to 36” For pick up but he demanded A full basement bar My Lord???and then you have the other people who tagged their own material somewhere else that we are not responsible for the quality of the material three out of 4000 people I do not think that Google has enough stars for that in my opinion if anybody wishes for referrals we have hundreds so please don’t believe everything you see, And many thanks to everyone that has supported us by giving us the opportunity to create something beautiful for them.referred-based company

ma
Review №23

They sold us a slab when they came and installed they gave us a different slab that was worse than the one we picked, they said they all were the same but they were not, they did nothing to help us, all they said if we wanted something different we had to buy a different slab and pay full price again. please watch these people as the will pull the bait and switch with you. and when you call them on it they said to bad this is what you bought even though we know it was not.

mi
Review №24

Always great to do business with

Mi
Review №25

I didn’t buy any of their products but i was given priority to take advantage of their expertise. Our kitchen granite countertop needed to have a hole drilled for an extra faucet. I found the site one day, called them at that day and confirmed the service during that call. The crew came within the time specified, they were so respectful and friendly, asked where i want the hole placed, they put their instrument on that spot and in less than a minute it was done. I was so happy how clean the hole was, no cracks! And they cleaned up after!( i was looking for a stone company in chicago for months to do such service but they said they dont fo it. One of them confirmed but never replied back for weeks about scheduling.) Now i found Granite Emporium who is just 10 minutes away from our house. Thank you so much guys. I highly recommend your company. Keep up the good work guys.

ju
Review №26

Tony was very professional, honest and trustworthy. He came with samples in hand and spent a good deal of time discussing with me the many options in granite as well as the coordinating back splash. In the course of this meeting, I mentioned doing granite on the bathroom floor and Tony offered to help get me a deal on the tile for the bathroom floor. Not only did he help get a great price for my counters, I also had him make the top to my new kitchen island and the granite for bathroom floor at an incredible price. I found Granite Emporium to be great quality at a fantastic price with excellent service.In response to the last review, I dont know what you expected...a free countertop? Sounds to me like you were being greedy.

Em
Review №27

Would give a 0 if possible. The customer service while picking out the granite was very pleasant, but went downhill with the install. Talked to other granite installers and multiple things were done incorrectly. The slabs were not cleaned before the sealant was applied so there are long shiny streaks across the island, the sealant was applied on site in our home, and there is a crack or fissure on an overhang with no support underneath. When we called back to complain because the counters were extremely hazy, we were advised to use vinegar or acetone and a razor blade to remove all the excess sealant. From other installers were advised that these solutions remove the sealant that was applied. Completely dissatisfied with my new counters and would never recommend.

Ro
Review №28

Great job at a great price. The granite was installed on time with exactly the correct dimensions.

Ar
Review №29

Friendly and fair people nice to do business with

Pa
Review №30

I had Antonios and his crew install granite kitchen countertops and bathroom sink tops in my house. They offered redesigned sinks and hardware that was impressive. They got a all the installation and plumbing done in one day. I wasnt on the premises and when I returned and everything was finished. I felt very satisfied with the prices and would recommend them. Actually I did and several of my friends had Antonios do work in their houses.

Ra
Review №31

Great product wonderful service job well doneLarge selection I cant believed how easy to do business with them only thing is that they are so busy to answer the phone.

Me
Review №32

Great products - large selection & customer service is second to none

Do
Review №33

I Love my new Granite countertops and sink. After all my research Granite Emporium had the best prices along with design. Tony had the upmost patience with me on choosing exactly what I wanted. Remove and install went smooth. The entire staff are very professional. My family new this was a big step for me to take. So happy I did. They have been by to check results out. 5 so far walked in and said . WHOW!, then a little pause then WHOW! again. BEAUTIFUL. ( What company did you choose mom? ) Cant wait until all my family and friends see them. Not enough stars at top.

Ne
Review №34

Great Doing business with Granite Emporium ! Thanks!!!!!

Information
100 Photos
34 Comments
4.2 Rating
  • Address:9700 Industrial Dr, Bridgeview, IL 60455, United States
  • Site:http://granitemporium.com/
  • Phone:+1 708-599-8999
Categories
  • Cabinet store
  • Remodeler
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:9AM–3PM
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Highlights
  • Identifies as women-led:Yes
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