I made an appointment for 11am Thursday.I had a very specific list of issues.Today is Monday.I spoke with my service advisor this am.He said unfortunately they will not get to my vehicle until 4 or 5pm.Please tell me again that having an appointment assured me they will take of me ahead of drive in folks?BEWARE! Make sure you are able to be without your vehicle for days/week.Also your service advisor is not an advocate for you and your vehicle. BEWARE.UPDATE:Shortly after posting my service advisor reach out to me.My vehicle will be repaired this afternoon and brought home in the am.Part is in stock will be installed and test driven before return.Will confirm tomorrow. I was promised a morning call for an update.UPDATE: 11am I called for update. My advisor is out to lunch from 11 to 12.He will call me back after lunch. Upset cause i called during his lunch.UPDATE: part was not in stock. (Ignition coil) common part. Part arrived at11am.Again I ask what was is the purpose of my appointment? 5 days later.

It was a great experience working with Tony and Tony III when ordering our 2021 Escalade! We love it and really enjoying our new vehicle. The staff at Luke Fruia are great, friendly, and go above and beyond for there customers! I would highly recommend Luke Fruia Dealership to anyone who is in the market in purchasing a vehicle!

Ms. fruia (all of them ) are great teachers. Boston tea party hooray.

I went and got my car it was amazing service and amazing people they even played with my child and gave him a cookie and the prices were amazing, so glad for my car thank you everyone i recommend

Mrs: G (Mrs. Fruia) is the best history teacher lol yeah #cadillac4life

Truly the best dealership ! I’m starting of my senior year with my beautiful 2021 Cadillac XT4 thanks to Antonio López and T3! everyone is so helpful and always checking in to make sure my vehicle and I are A okay ! 100/10 recommend !

Excellent staff, did a great job with my car!

The cars tasted like cheesecake I liked it

The best car dealership and best people that work their best service ever

SERVICE dept. Needs improvement. Manager needs to keep a track of customers cars.

Ms. Fruia is my teacher and she is awesome!

Beware of this guys, my car has been on the bodyshop for 3 plus months, And still not finished, Molina dont even take may calls anymore, He forces go in person, and for nothing

Very impressed with how professional they service their customers. Keen attention to detail, superb followup, and how they have overcome the challenges the pandemic has affected the buying and selling process. I highly recommend their entire staff. Very honest and possessing great integerity.

This was the only time I ever enjoyed buying a car! Usually, I hate it. But, I really had a good time. They did not take up too much of my time--with a bunch of _.S. The owners and there kids were all there and we got to know them all--including the family dog. And, in my opinion, anywhere that welcomes your dog is a great place to be! And, they do. They did not make me feel like they were trying to sell me. They made me feel as if they were trying to help me choose the vehicle that best fit my needs. And, I really appreciate their help! Not just one of them--but all of them--jumped in and helped me to find exactly what I wanted. Great place to do business. I will never go anywhere else-again! Love you guys! Felicia

Best customer service of any store I’ve visited.

From the General Manager who greeted me in the driveway, to the service technician, loaner vehicle personnel and the cashier, each of these folks were uplifting and energetic sharing their warm family atmosphere with me The mechanic exercised caution and care for me vehicle and the job was completed correctly the first time and ahead of s schedule The energy that is displayed by the Fruia Family quickly engulfs you lifts your spirits immediately. Caring, comforting and compassionate traits are certainly the every day moods of the professional staff at Fruia.

Excellent customer service every time I go.

I can honestly say that this time around, Luke Fruias Service Department took good care of my vehicle maintenance needs. First, I received a call from the Service Manager that the part had finally arrived and was followed up with another call from one of their service reps to confirm my scheduled appointment. I took my vehicle in at 1:30 PM and received a call from Martin before 5 PM that my vehicle was ready for pickup and he also informed me that phone covers may not work on the charging pad.

Great customer Service!!! This was my first time back since i purchased my car, they were attentive on my requests and the best thing i got my car wash too...

Awesome staff and selection is alright

The BEST dealership I have ever done business with!

Very helpful, great service, kind & considerate. Thank you, Thomas Hayes

Great Customer Service...

Great coffee, polite employees

Great service.

Amazing Service !!!!!!!

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