Everything was done correctly and properly. However I did give my phone number to receive a call once my vehicle was ready....I never got that call, I had to call to see if my vehicle was ready for pick up. Need to work more on communicating with the customer.

I got a good deal with our new truck that we love so much. Thank you tipotex.

Great Dealership when you get there ask for Errol Reyes! He is the man. I was very well taken care of everything went smooth will buy my vehicles from here from now on.

Transmission went with 70k milesDealer could not get to it for over a weekInexperienced mechanic drove it and said he could not find a problem - car sat another week - all the time I had to rent a car because the dealer did not have a loaner - which should have been doneNow because I did not rent a GM they will not reimburse for the rental costYour poor workmanship is now at my expense - horrible customer service. I will never buy or lease a GM again

I had the pleasure of working with Errol Reyes for the purchase of my vehicle. In my past experience, I have not always had honest sales representatives so I was hesitant about buying a new car. Many times I have felt like they just want my money but Mr. Reyes is different. He went above and beyond to ensure I had everything I need. If you want to have a great experience with absolutely no pressure, he’s you’re guy. Thanks Tipotex and Errol for a great experience!

Everything went smooth, with the sales person being so knowledgeable about the truck. The details and explanation of the vehicle was great and helped me made the choice even better

I had a great experience at Tipotex Chevrolet!!! From the Sales Department starting with Errol Reyes he took great care of my wife and I from the time we walked on the lot! He did a great job representing us all the way through the process until my truck was detailed. The finance department Scott walked us through the paper work and explained everything. The sales manager Jesse came out at the end and thanked us for our business. All of the sales said thanks on the way out the door and added to the great experience!!! Thanks Errol!!

Well, my car is a 2008 Malibu and I have always taken my car for repairs at Tipotex Chevrolet. The service has always been excellent, they always take me home and when the car is ready they come and pick me up. I took my car to repairs because I had problems opening the trunk and other issues. I am very, very pleased with their work, I highly recommend Tipotex Chevrolet.

Adriana worked with my crazy work schedule, and helped me out of a tight spot when I was traveling for work. Fair pricing, and no hidden charges at the end. Highly recommend!

If I would call my service advisor on his direct line he would never answer and when I called the service number they will just go ask him and bring me back the message which it would always be (they are working on ypur vehicle) this went on for three weeks.

I bought a truck in record time. No Huss, no fuss, just straight up honesty and gave me the deal and payment that I wanted. Awesome service!

The service was great! Adriana was very helpful and informed me of everything that was going to be done to fix the recall on my truck. Big Red (my truck) was ready from one day to the next!! Truly appreciate the fast and quality service. Thanks again y’all!!

After going to this dealership 4 times, I should have known that there was a reason why I should have not gone back. Manager Joe gave me four different prices and no they wouldnt get lower it will go higher then what he had promised me. (keep in mind I had pictures of the estimates he gave me with his writing on what he had promised me) Good thing I stood my ground and not have him run my credit because that would have brought my score down. I also took his advise in not doing a trade in and adding a co signer and even going to a less expensive vehicle. Accommodating to him he still turned around and went back on his word. Ive worked very hard to get to an excellent credit score and just like that it didnt matter since Joe the manager calls the shots. I went everyday after work to see how they can help me, sadly the sales person had his hands tied since Joe is the manager his word against his. But the salesperson was so kind and truthful saying how sorry he is that his manager had agreed to something and just like that changed his mind. Dealerships can if they wanted to but since Joe didnt want to he made it difficult for me. I am so very disappointed but everything happens for a reason so I am going to be patient and my truck will come in no time. So Joe hope you take this as a learning experience we are customers you are suppose to help us, also your salesperson hope you realize what a true manager should be like.

I feel respected when I look and buy cars with tipotex Chevrolet. I feel like Im getting the best deals and all my questions are answered.

Ramiro was very knowledgeable and had alot of patience happy to have worked with him

Extremely satisfied with the service I recieved from the body shop after my vehicle was involved in an accident. Tina Gonzalez was very helpful and professional. She always kept me updated on the progress of the repairs to my vehicle. She answered all my questions and concerns. Made me feel at ease knowing I selected a great body shop for my repairs. I highly recommend.

Excellent customer service from a young man name Hector.👏👌👍😀🙌

My experince with dealership was GREAT they helped with my purchase and made clear and easy for us. Cruz Mendez my sales person was very very helpful and explained everything and made the process fast and easy. I will recomend Tipotex Chevrolet to family and friends.

Our vehicle sat for a whole week in the service department and we were never notified about what was going on. We called Gillman SB and same day they were able to diagnose our car. Our car was repaired at Gilman San Benito fast.

Not to brag about the service but MR.Errol Reyes is an awesome salesman agent who’s always available at anytime. Always ready to answer your questions and if he doesn’t know it he will look for it. I appreciate this mans help, I’ve had my truck for 3 years and never had any problem with his service and with tipotex Brownsville

I ask sale representative.. and run my wife info without my concerned plus 3 days later . call my wife that i took another family with to buy a car ? that’s personal info!! never go back again!! His name ernestro!!! he sent the deal to the bank before giving me numbers!!! issassi!! be careful and be cautious with this person and his way of doing business!

Staff is courteous and friendly. Very efficient employees and accurate on times frames at the service area.

I love this place I went to do an oil change and I just parked my vehicle by the quick lube and they greeted me right away in a really friendly and welcoming form. Not only that service was accurate on time, did not took them much time to get my vehicle clean and washed. I will be coming back for any service that I will be needing in the future.

It was great quick in and out! Oil change and tire rotation in less than 1 hour..!!

Customer service was great! Salesman Cruz was knowledgeable and answered all my questions. He showed great respect and I had a no hassle experience. Finance was smooth and easy to deal with. Thanks and O am Happy with my new truck.

They dont take direct calls dont call back and generally are hard to deal with.

From the moment you walk in the door you are greeted with Texas sized hospitality. The service department has some amazing people in it. Thank you for everything!!!

These guys are just great, their service and their estimates are great

I took my car for repairs 5/24/21 i keep calling and calling for an update never returned my calls or messaged me... i have to walked from my house to the dealership to find out what was going on... my car is not going to be ready until Tuesday... really bad customer service. I have to take my car in there only because mcallen in far away for me but probably in the future ill have to do it

Whole staff was very helpful.. thank you Errol, Jesse, and Scott

Outstanding dealership with highly professional staff. Exceptional attention to detail and excellent customer service.My husband and I were traveling with our fifth wheel when we hit some debris in the road. We were unaware that this debris would total our truck and we would be in need of a new one.Tipotex Chevrolet staff went to work for us to assess the damage on our truck, help us with insurance adjusters and find us a new truck. Within hours we had a plan and we were making preparations for continuing our adventure. They also allowed us to store our 5th Wheel RV at the dealership while everything was being arranged.A very difficult situation evolved into an exceptional experience. We are beyond grateful to Joe, Gonzo, Scott and so MANY others at the dealership!!Be proud of your team and the exceptional business your run!!THANK YOU!!

It was quick and easy, very friendly, both the salesman Jesus Gomez, and sales Manager Mr. Bourget, they made us feel as we were part of the family, very attentive and attended to our needs, gave us a great deal. This is our 3rd vehicle purchased at Tipotex in less than 2 years. Have always had great service, would not hesitate to go back and purchase another vehicle at this dealership.

Great service..The customer service was great when i went to buy a car. I ended up buying two new vehicles.. Mr. Cruz Mendez the sales person was great and very helpfull.. definitivamente regreso en 2 años a cambiar los carros

Three issues arise: (1) the manager of the quick lube did not want to put synthetic oil in my truck saying it is the wrong oil weight. Then you should carry or have access to the correct weight in synthetic oil. I showed the manager the special for the synthetic oil, but it did not go down that way(2) There was a lot of oil on my driveway the next day. I had to get under the truck to make sure there was not an oil leak. Im not 100% sure, but I think the oil was from when the mechanic removed the oil filter, the oil spilled on a part of the truck that has a cavity and the oil seeped out and onto my concrete pad. Now I have oil stains on a pad that was oil free before goin to Tip-o-Tex.(3) There was oil smudges on my truck from the tech putting his hands on the truck. Usually they place a mat on the fender panel to prevent this issue. Not the professional job you should expect from a Chevy shop.

In Brownsville A month ago I had my jeep fixed and the workers there did a fantastic job! Tina Ybarra was professional, n funny. She made the time pass by quickly. I enjoyed her company. Thank you very much for all the help!

Was able to get my two Chevy’s inspected and oil change at same time.

Paper work was really good and fast

Friendly fast service excellent service very happy

Like always the service was exceptionally great. My issue was resolved in a timely manner and the gentleman Mr. Navarro was very knowledgeable and was able to resolve the issue with no setbacks. I will definitely continue going back knowing that I am treated that good.

Two words one man, Ruben Ozuna. Best experience ever no hassle no haggle great customer service and made our special needs easy and flawless. Keep it local and ask for this gentleman.

Gentleman at the front desk on 04/03/21 was great! Excellent customer service. Gentleman at the express oil service with glasses also great!

Took my truck in for recall, oil change and fuel injector service. Joe was polite but seemed disgruntled. I was told truck would be ready by the end of the day and later received a text that it wouldn’t be ready until the next day around 11:30am. Called dealership the next day to verify if my truck was ready and got transferred three times and nobody answered. I ended up showing up and was told they never got a call from me but my truck was ready. After leaving, receipt said my tires would be inspected and rotated to which it wasn’t even done. I specifically left the wheel lock on top of the center console for that reason. Who’s to say the other services were even performed if they can’t even do a simple task of rotating tires?

Errol Reyes helped me out so much. I found the perfect car for me due to his intelligence and listening skills. He went out of his way to get me the best deal and find my dream first car. I don’t know where I’d be without him and Tipotex’s help. They take care of you like if you’re family! I personally recommend someone who wants the best deals at the most value to come and become a part of the Tipotex family. You won’t regret it.

Very thorough with the evaluation and repairs to my vehicle. Friendly and helpful staff.

Mr. Reyes out did himself, really met our every need!

Made an appointment a week in advance to get an oil change and to check the transmission and they had it for 2 day and they had no time to check the transmission they wanted an extra day

Good deal got a great truck

Dont take your car there be aware ! I took my Chevy Tahoe there due the truck over heating but they couldnt figure out the issue they even contacted the one of the GMC engineers, but they still couldnt fix the issue. Also I took my other vehicle to their body shop and they took about 3 months to fix it, and when I came over to the body shop the paint job was horrendous they replaced the fender and they didnt properly alligned the fender so there was a big gap between the fender and the hood and alot more things too many to list them here, never again I will try to find another body shop.

My experience with y’all was a pleasant one! From the time that got out of our car employees were offering help! The repair representative/Cano was polite,helpful,knowledgeable & I found him to be honest & that’s everything to me a female! When your a female other repair shops think we are dumb &try to charge you more/they will try or will get one over on us, but not here I found my charges to be reasonable & for this reason I will be going back to purchase a new vehicle by the end of this year!!!Again thank y’all very much for the honesty!!!

Great customer service, excellent salesperson. Mr. Ruben Ozuna & Joel Hermandez both well experienced. Finance department was awesome. PS: I did my home work and got a few quotes only to find out that, I wasted my time.. Tipotex was the first dealership I visited and came back to buy my new 2020 equinox..call Ruben tell him I send you.!!

They broke the windshield of my wife car and golng to take weeks to fix it and i went on 8-18-21 not on 8-24-21

Excellent professionalism will highly recommend 👌

Quick service. Cashier was very polite and provided excellent customer service.

Great customer service as well as alot of feed back from representative!

Tipotex is flat out awesome and I love it. From sales to service, all the employees are very big on their customer service skills. That is what drives me back each and every time. Hope they get to see this and get the recognition they deserve... thank you all!

Excellent customer service.

One of the managers rolled his eyes many times when I was having a concern, Im a Disabled veteran and they ordered regular license plates..which I said no, practically they blew me off and said to get them my self...last time buying from this place..you want names, I have themUpdate, they called me and fixed my license plates in a couple of hrs plus gave me a cleaning detail to my truck and they apologized for everything. Thank you Ms. Knapp

Friendly staff. Slow turn around time on service.

Tipotex served all my needs. I was able to trade in my Colorado for a brand new Trax.Jesus Gonzalez was such a great help. He was able to get me the monthly payment I needed. I was a little concerned the car had some mileage on it and saw that it had several peoples phone saved on the bluetooth. JESUS ensured the car had not been mistreated and gifted points toward Chevrolet accessories.Overall I am satisfied.Thank you,Tipotex Chevrolet.

They all are very helpful, friendly and they strive to help the customers. I walk out from Tipotex very satisfied every time I have to go there.

I had the most excellent customer service at tipotex and I was very happy for the body paint of my truck. Good service 👍 from Ivan Gonzalez !

Awesome service! I went in not knowing what I was looking for and Errol was super sweet and patient with me. He helped me pick out the perfect vehicle and I couldnt be more grateful! Completely in love with my new car and I am over the moon!

Really good Maintenance Service, Customer Service is excellent. Call Adriana, shes the best to take care of

If your Chevrolet 3500HD Diesel has a Code, take it to Joe in Service!! Hell get you back on the road and Home!

Adriana, was kind attentive and knowledgeableI felt very happy she took care of my concerns about my Equinox

Great, efficient and quick service. Keep up the work!

The service was very good and the follow up too.

I took my truck for oil change and tire rotation and it was done in less than an hour. Awesome work!!!!

AMAZING DEALERSHIP TO DO BUISNESS WITH

The only bad thing was that i did not get a loaner so I had to ask people for a ride. i dont think that was fair seeing as it was a 2020 car and I could not get a loaner I think I should get some kinda of compensation. 4 days with out car. paid for people to take me around

As always, my experience is the best! My questions are answered quickly and sales person is very knowledgeable of car we are purchasing. Finance part is easy, fast and always make us feel at ease.

Courteous and professional. Quick service!

Awesome service, Arrol youre the man. Loved the truck. Will definitely recommend!

Great, staff were very helpful.

Sad 😏 that lounge doesnt have snacks no more lol As always good service!

The salesman paid attention to our needs and wants and helped us come to a reasonable payment .

Good service but didnt get inspection paper printout.

They told us they had two 2021 Sparks. When we got to dealership they tried selling us a 2014.

The customer is made to feel like family. They are smiling and they just make you feel at ease. No pushy sales tactics, just good old fashion service.

Service was provided promptly. Customer service was polite and professional. The waiting area was clean, comfortable, and COVID-19 precautions were followed through.

Bianca Lozano helped me begin the process of my first car purchase and make the process so easy and smooth, I felt comfortable explaining what I was looking for both in budget and comfort! If it wasn’t for her kind and endearing attitude wouldn’t have stepped foot there! Juan Rodriguez also helped me experience the test drive and made the purchase fast and easy!

No frills dealership - straight and to the point. No cute stuff like hidden fees and unsolicited dealer add ons. They put up with me (difficult customer). I trust them. Too many dealers today are rip-offs with all sorts of tricks, gimmics, bait-and-switch. Tip-O-Tex isnt one one them. I have purchased a total of ten vehicles from them over the years.

Very kind people. Prompt service. Reasonable price.

Fast service. My appointment was at 10:30 and my vehicle got serviced at 10:30. Unlike other dealerships i have to deal with. I spend over three hours waiting at other dealerships every time for an oil change every single time. I will definetely go back to tipotex. Frank from service dept. was very courteous and helpful.

Service Dept was awsome. They helped me out by dropping me off at home and picking me when my truck was ready. Great service.thank you

You can see from my other reviews that Im pretty hard on most dealerships as I have had very few positive experiences and dont appreciate the methods most use. That being said, my experience with Tipotex was one of the easiest car purchases Ive ever made (Ive made a lot!) and thats including the fact that I live 1200 miles away! Jesse and Joe were extremely easy to work with, very responsive, and made sure that I was accommodated throughout the whole process and gave me a fantastic deal on the car I wanted. The fees were much more reasonable than other dealers also. I would be more than willing to make the flight and 1200 mile drive back home to do business with these guys again rather than deal with the games, nonsense, excessive fees, and all around BS that you get with other dealerships. I also have to add that its pretty awesome that the gas stations in Texas sell cowboy boots.

Our salesman Cruz was very patient and attentive. He was very helpful getting us into the right vehicle for us. Definitely would recommend to others.

Excellent service. Friendly and attentive staff. Great workmanship.

Car was given to me 2 days after being dropped off, even though I was never advised, and the only reason I got a loaner car was because I kept calling and calling. The asvisor ms Adriana I believe is overall the worst agent I have ever dealt with. Start off with her calling me Crystal even though I’m a guy and that should tell you how the next two days went. Overall very bad experience, my car is still not okay, but what can I do.

Great customer service, very transparent and knowledgeable.

Jack is AWSOME!! my wife and I are from a small town near in southeast Georgia. We came to south padre island Texas for our honeymoon and had our wallet and car keys stolen. I contacted my insurance company and they towed my truck to this dealership and Jack shuttled us around to multiple places, once even an hour away. He gave us drinks and actually cared and tried to help us. He should definitely get a raise! Unbelievably great customer service he provided! THANK YOU!!!

Great service, Friendly reps and fair pricing.

Ms Ariana is awesome

Great salesman did everything possible to get us into our car. Ask for, Jesus Gonso Gonzalez, awesome service!

I do not know if I can trust Chevrolet any more after being loyal for years. My first car been was chevy and only been buying chevy. 2020 I had trouble with the steering locking on us while driving. Took it in 3 times. To hear they dont know whats going on and it must happen about 5 times for them to WORK SOMETHING OUT with me was concerning. We almost had a accident and the children was in the car. they wanted us to keep the vichle . This was with corporate. Well this was what I was told. I forgot to mention this was less then a year 2020 new blazer with 1 thousand mile car. We didnt feel safe anymore. There was nothing they could do so I had to sacrifice and HAD to trade the new car lose money and lose the car we traded for the missed up 2020 blazer. New payment is more then then old one. To say more its the same blazer just 2021 made. Exactly the same blazer nothing new. This experience was the worst in all our years with Chevrolet. It was to late I had already made the trade but this was the first time I ever thought off cutting ties with Chevrolet and should of just traded for another brand. Anything would of done at this point. If we ever get new vichles again we just might go some where else

Very happy. Stopped in to have my car worked on and drove out with a new car. Our salesman Cruz Mendez was amazing. This was the fastest and easiest car buying experience I have had in a long time.

I was helped and very appreciated for the help they gave me.👍

Took 3 hours but we resolved the issue with excellence.

I dislike the fact that I have to leave my vehicle there for a whole week. Just so the service people could tell me that the noise that my truck is making and the transmission slipping sensation is normal. My husband goes and picks up my truck and they tell him that nobody ever told them anything about the transmission. The person that was writing down the details was more concerned into finding the correct word to describe the noise and forgot about the main picture. I clearly stated i had already taken my truck before because it had some hard kick while shifts or gears changed. And i told him now it feels like the transmission is slipping because i hit the gas and it doesnt accelerate properly. It accelerates very very slowly and heavy and it makes a noise like when its missing power steering that humming or whining noise i did mention it in spanish so he was more concerned into finding the correct english description but never wrote down anything about the transmission. I dont know how the system works there, im not sure if the service people actually talk to the people who check the vehicles? Or do they just go by the small little note thats written on the system. Its very disappointing because it takes alot out of my time to take a vehicle that is fairly new and that im still paying to be checked for something going on in the engine or transmission. And then also disappointing to have to wait a whole week just for them to say its normal and turn in the vehicle to me the same way i took it.

Errol Reyes was very professional and courteous. I already recommended him to 3 other friends.Abraham in finance was also very professional and knowledgeable.Thanks for the pleasant experience.