Thank you for the beautiful edible arrangement for my grandmother. Great presentation and delicious fruit.

I sent my father an arrangement. I accidentally sent the wrong address. The driver Mauricio couldnt get a hold of my dad over the phone so he called me. He drove and found the correct address and delivered it. It was the only gift that he received so it meant a lot. Great job!

My order was not delivered because there was not enough drivers. I appreciate that I was contacted that my order would not be delivered. However, I would love to receive my refund or a confirmation of a refund. It has been 5 days since I place order. I have tried calling multiple times. You have failed to perform the service and are therefore required to return my funds due to lack of performance. I need to be contacted ASAP.

Awful. Ordered an expensive arrangement for a friend’s baby shower and it did not remotely resemble the photo. It looked like it was slapped together last minute and several of the products were substituted for less quality items that looked nothing like the picture or description. What we ended up with was something I could have done myself (which is not saying much) and for a third of the cost. Very disappointed.

My aunt was really disappointed. She wanted to order my mom an arrangement for her birthday that was signed “from your aunt and mommy in heaven” since my grandma passed away late year, and the note was completely blank. Then the employee sent her a picture of the larger arrangement and quoted her 49.99 and we received a smaller arrangement that matches the quoted price, which would have been fine if my aunt had been communicated to regarding the difference in what she was going to get compared to the picture she was shown.

DO NOT ORDER FROM THEM! You will be very dissapointent! Driver delivered to the WRONG house and the arrangement was all messed up. It is way too expensive and not worth it at all! I even called the store 24 times before it closed (not over exaggerating) and no one ever answered. I called AFTER HOURS and there was an answering machine on which means my calls were just being ignored. I was trying to figure out where the delivery was....the delivery wasnt dropped off until 9:45PM!!!! Horrible place! Never spending money here again!!!!

Horrible delivery service. I ordered something for mothers day. They delivered half of what I ordered. I emailed customer service and they said the manager of the store would provide me with answers. They never did.

STAY AWAY! DONT ORDER FROM THIS LOCATION! Very disappointed on the quality of this location and the representation of the company itself, a family member sent me an arrangement for my birthday and when I received it, the part of the fruit arrangement was fallen and broken on the plastic that covers the arrangement itself, the note was BLANK! Absolutely nothing on it, I had to call the location to get the representative to tell me who they were sent from OR if there was a message even sent, his response was the printer was out of ink and they were not able to print the message on the card, I asked if he could email me what it said he said he didnt have that option, the best he could do was read to me what it said on the phone and that even since he didnt speak Spanish and the message was in Spanish, absolutely so unprofessional. That was just the beginning, when I ate some of the strawberries covered in chocolate the chocolate either was burned as covered or was old expired chocolate, NEVER will I do any business with this location!

They were out of stock of what I ordered but let me know worked with me to find a solution for a replacement.

Sad to say they cannot give courtesy calls after showing up and gift not being ready after 24 hrs of being placed. Cashier then said they were out of flowers and could replace w something else. Told me come back in 45 mins and I asked him for a courtesy call and he said I’m kinda busy. Just come back in 45 mins.

Horrible service ordered a $90 “gift set” and was delivered with everything missing. Did not receive a call stating that they were at the residence as it initially stated according to them they asked a person at the residence could have been a mail man for all I know it! Called to get a refund and was told that I would get a refund for the shipping. Issac the “manager” has completely no common sense to leave chocolate strawberries outside. Horrible service basically threw my money away. Do not recommend this location at all. Stay away! Look at the way it was even left!!! Ridiculous

Don’t understand why the ratings are so low. I understand everyone is entitled to their own opinions, but it seems majority of people down here complain about everything or are never satisfied.We recently moved to this area and wanted to make this holiday a special one for my wife. After calling EA, I had the opportunity to speak with the manager Isaac. This guy was extremely professional, informative and polite. He went above and beyond to accommodate to my wife’s Valentines gift. I’m very particular about certain things and every time I called, even though they were extremely busy, he took my call to make sure I was at ease and answer all my questions.The day I showed up, everyone was polite and my order from the day before was on point. I hope people do not go off of what everyone else says about their own experiences concerning this location. Instead go in for yourself and make your own decision. Speak with Issac, he will definitely make sure to make your next order a pleasant one 👍

I was definitely disappointed with my experience with this location. I live out of town & wanted to surprise my elderly grandmother with an edible arrangement for her birthday. I called at noon on a Saturday & spoke to the manager named Isaac to inform him I would be placing an online order for Monday. Isaac explained that most of the items available online were unavailable in store & delivery would not be an option. I decided to go with a basic/standard arrangement for simplicity & paid extra to add a Happy Birthday Cake Pop. I verified that my order would be ready for curbside pick up by Monday at Noon & provided two names & phone numbers in case the arrangement was ready sooner or later in the day. Isaac assured me the order would be taken care of. Monday came around & the status was “in process”. I gave Isaac the benefit of the doubt that he would keep his word & call for pickup considering he is the manager. I was beyond disappointed when I called to see if the order was received. I called Tuesday to find out what the issue was & see what my options were to make it right. Isaac’s excuse was basically that the order was ready & no one ever came by. I asked if he called anyone & was told he was too busy because he was basically alone all day. I asked if it would be possible to remake the order & was told it could be ready in 15 mins... funny how a “fresh order” could be made that fast but somehow wasn’t an option on Saturday. Customer service is extremely subpar. I cancelled my order & asked for a refund. Isaac stated it wouldn’t be processed til the end of the day as he was busy & alone. Not surprisingly the refund wasn’t processed until I followed up a week later. Overall an extremely disappointing experience. My family & I will ABSOLUTELY NOT be doing business with this location ever again.

I ordered a $150 edible arrangement 5 days in advance of a dear friends birthday. I also requested a morning delivery so the items would not spoil. I called the store at 3pm to check on status and was assured the delivery was on its way and that the driver worked until 5pm. Well its well past 6:20pm now and my friend and her family have now left the house (at 6pm) for a dinner gathering and the arrangement has still NOT SHOWN UP! I have called MULTIPLE times and no answer. This is completely unacceptable! I need a refund and will be disputing my credit card if they do not give me a refund.

I ordered an arrangement never got it delivered.. i need a refund and to be contacted asap....

Terrible service. Order was delivered a day late and was missing chocolate covered strawberries, cheesecake, and balloons. After reading the reviews here IDK how they are still in service. They don’t seem to meet 99% of their customer’s basic standards which is simple- deliver the service you were paid for!

This place completely sucks....on customer service and delivery...dont waste your money...

Best service ever! Fruits are always great and sweet

One star is too much! I placed an order online On a Friday for SAME DAY delivery and the lady called me FIVE MINUTES BEFORE THEY WERE CLOSING stating they had had trouble with their delivery truck all day and they my order would not go out until tomorrow!!! Why would you wait five minutes before you’re closing to call someone???The lady also stated that if were to change my delivery day there would be an additional $14.99 delivery fee added!!! WTH!?!Well it’s the next day 5:44pm and my order never arrived!!! I tried calling the store and there was no answer. The voicemail hasn’t been setup, so how is anyone supposed to leave a message?This is ridiculous. Poor communication and lack of compassion from the salesperson. NEVER AGAIN! Don’t order from this location! I should have used the McAllen location.

If I could rate a zero I would, definitely!! My son placed an order 13 days before my birthday on May 30. We go to pick it up and the woman at the counter says they have no record of the order. The manager is no where to be found and phone calls go unanswered. Very bad service and the lack of any type of explanation from the employee behind the counter is unacceptable!!

Paying good money for this you would expect great service, but in fact no.. 1. There was a typo on the birthday card message .. 2. I paid extra for a birthday ballon which was not received. 3, order delivered late after 4pm & 5. Delivered in a personal vehicle without the refrigerated Van. Very disappointed

I will not be using this Edible Arrangements ever again. They messed up my delivery twice and when the recipient finally received her fruit, the chocolate was melted and she said it tasted awful. I requested a refund and they said they could not do that. I am infuriated. Thank you Edible Arrangements in Brownsville for ruining my mother’s birthday present.

Had an arrangement delivered to my Aunt Lucy and didnt want her to know it was coming. Unfortunately she was not home at the time they showed up to deliver but she was on her way. The delivery driver (Dorothy I think) made sure that she waited around for her. Thanks so much for the extra customer service. Will definitely use again.Again used this store for a delivery of fruit baskets to both my mom in Los Fresnos and my Tia Lucy in Brownsville on 07/19/2013. Delivered on the SAME day and both of my family members was very pleased with the look and taste of their baskets of fruit. Mike, the Manager, even had to attempt delivery to my aunt multiple times before she came to the door. Have always been happy with their customer service and products. Have no reservation about using again.

This is the second time in a row edible arrangements has had a late delivery and surprise I can’t get anyone on the phone from the local store or corporate. I highly suggest you stay away from them or don’t have high expectations of them delivering their overpriced fruit on time. You would think that when you pay 200 bucks for some slices of pineapple the least they could do is get it there on time. I will never be using them again despite how much my wife enjoys getting these fruit baskets.

My mom liked her arrangement for Mothers Day. They delivered it early in the morning.

I called really close to closing time and Manny was able to help me. I explained that it was for my uncle in the hospital and he was awesome!!Thanks For All Your Help!!!

I order for my wife mom a gift for mothers day and gave them a time I will pick it up. They had the wrong order. Second time I order my wife a gife for mother day and they mess that up as well. Never will go to that place again. They amount of money I paid I got poor quality stuff and they didnt nothing ready for me to pick up

Not that I dont like it. Its just pretty pricey

I was scared to order from here because of all the bad reviews but people only seem to write reviews when they have a problem but never all the other times it’s been fine. I called to make sure my order got to where I sent it and I ask them to call when they were on their way and they did. Very good service.

Awesome service, great customer service by Manny, thank you very much once again. Being a diabetic I greatly appreciated.

Horrible service. My order was delivered super late, they forgot some items, and fruit was warm.

Called 4 times during their hours, no one ever answered! They should close down

My son ordered me an arrangement for my birthday. It arrived Friday morning, by Friday evening we smelled something strange in the house but couldnt find it. When I went to OPEN the arrangement from the fridge...the smell was horrible. The greenery that they uses was rotten. I called to complain and that was on Saturday. The manager was not in and they took my name and phone and it is now Tuesday and I still have not heard back from them. Horrible!

Definitely will use againGreat ServiceAnd Fruit was Delicious!

Didnt deliver when they said they would... i called 4 times and was on hold for over 20 minutes and then it just hung up. They wont answer their phones and they wont deliver. . Not worth it

Few English speaking staff, lack of communication. I placed an order of chocolate covered strawberries as soon as they opened, didnt get a call till 2pm, I ended up canceling the order.

Very nice edible arrangement 😀

Placed an order the morning of 2/13/2017 to be delivered Valentines day to a middle school. About 1:30pm I was concerned that I still had not received a delivery confirmation email, so I called. Spoke with Nancy. She said the arrangement was in transit.Brownsville middle schools close at 2:50pm, so I called again at 3:34pm to request a refund. I was placed on hold because Nancy was getting the store manager; the manager never came to the phone. Called two more times, and instead of allowing the phone to keep ringing someone literally picked up the phone and hung it up without saying a word.I arrive at the store about 4pm. Spoke with the store manager, Alicia. She tried telling me that the company does not normally issue refunds, but she can give me something for equal or lesser value. I advised her that I read her policies, and it did not state anywhere that the purchase is non-refundable. I advised her that tomorrow I was still going to want a refund simply because I purchased a Valentines Day Gift to make my beloved feel special on Valentines DAY, and the fact that it wasnt delivered on the day I selected ruined the purpose of the gift.Quite frankly the customer service is just not there. I even called the 1-800 number I was provided on the email confirmation when I purchased the gift. It sounded like they were going to give me the run around too because the person advised me to call the store within 72 hours. It didnt even sound like he knew what he was talking about either because he said to give the store 48 hours at first, and then went back and said 72 hours.Anyway, given the type of business this is you would think they would know the time Brownsville schools let out for the day. Also, considering the amount of money I paid for this gift I expect it to be delivered in the morning, noon the latest. To which Alicia replied, we do not guarantee times (never). I told her I understood, but I did specify upon checkout that it was to be delivered to a middle school.Additionally, I received an email at around 7:33pm on 2/14/17 saying the delivery was successful, which worried me even more. I spoke with Alicia this morning (2/15/17) and told her about the email. She said they send the emails out because the orders need to be closed in the system at the end of the day. This does not seem like proper procedure because the arrangement was not actually delivered as the email stated.Needless to say my Valentines Day gift was ruined. I have ordered from this company in the past and everything went smoothly. I am not sure what happened this year; perhaps new management? I dont know, but it seems like this year they just took on too many orders that they were not able to fulfill. Instead of offering something for free to satisfy me as a customer (not that I would have taken it, but still), they made excuses and tried to keep my money by offering me something of equal or lesser value.After what I went through yesterday, and the horrible customer service I received from both the store and the 1-800 number I will never purchase another arrangement from them again. Simple.Consider yourselves warned.

They sold only what they wanted to sell you. Not much of a choice.

Bad service denied delivery two times in a rowThis should be an easy process not complicated a bad review to the Brownsville place !!

Too expensive for my budget

Great customer service

Fantastic

Very clean