Really good experience with the help of Joseph Navarro, my wife and I were able to find the mattress we really wanted at a reasonable price!
Customer service excellent when I need help he try to answer with his knowledge let me understand thank you so much
The salesman there was very professional and courteous. Never felt pressured for the sale.
Good selection and price range of mattresses. Very good service, kind and knowledgeable. I love that they take the old mattress when they deliver the new one!!!
Overall ok experience. Nice selection but was not sold on the salesman. Never really made it personal and could not answer my questions directly, always answering with analogies that really didnt make sense. Ended up buying from other location.
Great service. Busy but they acknowledge you on arrival and answer your questions promptly.
I looked for a year for the right mattress. I going it in 10 min there with the help of the manager. We bought 3 mattress, 3 covers, and 2 pillows. The manager worked with us on bigger discounts, plus we got 4 years interest free financing. I recommend going if you have body pain and an old mattress.
I went into this store solely to purchase a pillow. I went directly to where the pillows were and began testing it out. Decided to purchase a medium snow pillow. However the clerks that were there convinced me to purchase the firm one as over time i would be better off they said. So I decided to go with their advise and purchased the $90 pillow. As I was purchasing the pillow, I asked about the warranty just in case and was told I have a 1yr warranty. I said ok and completed my purchase. I was in and out in less than 10mins. When I got home and popped the pillow out of the box and plastic, the pillow expanded to my surprise. Anyways I placed a cover on the pillow and tried to rest my head on it. The pillow was waaaaay to high for my head. It was very awkward and firm. So I placed the pillow back in its plastic and box and said Ill return it.So today I went back to the store to return the pillow. The clerk that was there said that they do not accept returns and do not give refunds. I was shocked. This is 2020 and this store does not protect their consumers, only themselves. The clerk went on to say its on my receipt. I told her you only get a receipt after a purchase. Then she pointed to a sign at the exit that stated there will be no funds for exchanges all purchases are final. Need I say this sign was not visible from the outside but only when youre exiting the store. As I looked around the store I notice there was similar signs posted on the support beams but in the Spanish language the only other English sign that I saw was at another exit door facing the inside of the store and not visible from the outside as you walk in. A business that wanted to protect the consumers will post a sign at the check out desk so that their consumers can clearly notice the sign. I asked the clerk about the warranty and she couldnt give me a clear answer. She said she could look it up online. But came to find out this is a local business so they do what they want. You would expect a mattress store should have some kind of return or exchange program as youre selling a product that is not cheap and plays an important role in a your consumers health. If you are going to purchase anything from this store, beware of their policies before spending your hard earn cash here. I donated the pillow to a local homeless man.
Sales person was very knowledgeable, honest, and attentive even when others were in the store and he was the only sales person . Overall it was a great experience. Highly recommended.👍👍👍
Kind of pricey and then when we finally decide on one guess what, they dont have it in stuck agh!
Nice staff and good prices
Friendly associate and very helpful. He even matched a price for the same mattress!
Great store and help
Very friendly. Knowledgeable.
Firmness of the firm burn learn
Same ole attitude. Same ole land of Manana ethic. Same ole sterotype Mexican stores. Beware of any store that runs a TV commercial with a Fat, Big Mouth, Dumb looking kid with bad English trying to hock you a mattress !!! Hey, but maybe you get a dozen tamalies with your purchase if you sign away your warranty ?
Only one associate for the whole store.
Excellent service
Expensive matress