Amazing customer service! As soon as I walked in, I was greeted by an employee named Jackie. She gave me all my options, explained in great detail, and was very friendly. I was so worried I wouldn’t find a truck & she made it happen. So grateful; just returned the truck and I was greeted by a different employee who was also very nice, quick and efficient. He also explained my final charges, checked mileage, and asked if I had any questions. World class customer service for me!

Ordered towing package installation on my car thru u-haul online and got scheduled in this facility. When arrived on date, they couldn’t found ordered parts. Rescheduled for different day, as they had to overnight the parts. On the next date day, they called and said that the parts haven’t arrived and that they will call me as soon as they arrive, so we can schedule installation. Since than nobody ever called. When I called them a month after, no one ever even heard about my order. Worst facility ever, incompetent and lack of accountability. Stay away from that place!

The most horrible Customer Service I have had in over 30yrs dealing with U-Haul 2.4 Stars should have been the Red Flag for me, but we have little choice down here for service.Took my van in for trailer wiring came in 8:00am to wait and was told the tech would not be in untill 11:00am of course he was late 11:20am this tech could not even get my van on the rack and cracked my windshield even more on trying no big deal, But what was the big deal was he took 3hrs to wire my van with two other non techs. I did not even get out of the parking lot when my fuel gauge stopped working it said I was out of gas? what I just put in half a tank so I went back in to tell the tech and he gave me the run around and even lied about who was helping him I was watching from the parking lot as I had hours to kill he did not even want to see the problem I went home checked the fuse box and sure enough blown fuse replaced it and now my fuel gauge works, they shorted it out and did not want to take 10mins to fix it.Beware !!!

Had a reservation for a trailer. Was running a little late and received a text saying I had 3 hours to pick up or my reservation would be cancelled. I also received a phone call asking if I was coming. I said yes. I arrived under 2 hours after I received the first text message. My reservation was cancelled and my trailer was gone.

I scheduled to come in to they can install a hitch and left the muffler loose! My whole car was shaking she was claiming that the reason was because its close to another metal! I had to physically show her what was loose because she couldn’t believe it ! Don’t go here they don’t know how to install hitches !

Had the worst experience..manager is very rude and careless..I was there for 2 hours trying to change my online rental to a bigger storage since I first got there thats what I told them them..they did couple of mistakes until they said I was gonna get charged 21.and some they ended charging me 99 and some ..manager said they returned my money when she never did then she still scream in front of other customers just give it to her free when I have gotten charged twice already for my rental..there not helpful at all...worst place in brownsville they have no idea what there doing they need to get reported to state or something this place is very awful

Zero Customer service skills....Never answer the phone of course....Some of the male employees extremely rude....(ponytail) guy...Unable yo put negative star.... I do give them five 💩💩💩💩💩

Went back to this location expecting to see the guy that would always help .... I think his name was Juan Delgado..... when I got there I was greeted by a rude guy who kept talking over me..... when I ask to speak with Juan he told me he no longer works for uhaul..... the only reason I went back was because Juan would always give excellent customer service and always took his time to help any customer out..... they need to hire more ppl like him..... won’t be back to this location....

I’ve moved 11 times and have used uhaul every time. This is by far the WORST one. Customer service is not a priority of theirs.

If you’re looking for propane refill DO NOT come here. They will always tell you that the person certified to do it is not there, or they don’t have any or something is not working. People working there sometimes are rude. I’ve been there 7 times to try to get a propane refill, only 1 time they were able to do it. Go to Hinogas or Ferrelgas if looking for propane.

I needed a ball mount turned over to give me a plus 2 inch height instead of the 4 inch drop. I didnt have any wrenches that big with me. They took care of me easily and were friendly about it.

The guys working here are a joke. They are hidden so they can use their phone. Also, theres never propane refill.

Terrible service .. they tried to charge me 4 times the price for a 24 hour rental . Persenol was terrible rude sarcastic and no self respect!

VERY BAD UNPROFESSIONAL SERVICE, was inside the store with 4 other customers with no workers to attend to us, the one Uhaul guy was only there to do interviews was no help at all, about 10 + minutes later some guy walks in only to tell me the lady manager was the only one certified to refill our propane tanks and she wouldn’t be back till after 4 o’clock from lunch... I’m like it’s 3:45 YOUR TELLING ME SHE TAKES OVER AN HOUR LUNCH! We took our business elsewhere where they greeted us with smiles and ever better price STAY AWAY FROM U HAUL BOCA CHICA BROWNSVILLE,tx

Just worst experience. All I can say is spend your money elsewhere.

More than 1 hour to be helped. Understaff. Is better to look for.another location. Mark is really, Unprofessional, and stupid employee. Stay.away from this place. Too.much.hassle

Called and talked to an employee and had a trailer reserved. Called back no one had reserved the trailer for me so it was leased to a different person. Was just given excuses. No help. DO NOT USE THEM

This guy hung up on me, really?

Only one person attending and i waited for 30 min. Not got nothing she still comes in and tells me can you plz wait

Best service... we wnt to rent in houston and it was.... not so good.. we returned the equipment in brownsvill and Mario went over the top in customer service

Only one employee per shift I guess

Worst experience ever guys ! It takes a hour and a half just to rent a tow dolly. We didn’t know that if they were already closed we could just park the dolly in their parking lot to return it, they charged us 2 days for each dolly that we rented .

This place has horrible customer service! They are such a big location and there is always only one person behind the counter. I was on the phone with my director for work and a lady interrupted me I waived to give me a sec and she said I have stuff to do got up and left. Very bad service after this rental I will never be coming back.

This place needs staffing, one employee on the whole facility. Same employee is expected to write up the contracts and go hook up the trailers. This has been my worst experience in a UHAUL facility. Drove to Harlingen and got helped immediately, if you don’t have an hour or two to burn waiting this facility is not for you.

Excellent Service!!! Great place and you can even get used cardboard boxes. I brought more of my used boxes hope it helps another mover. 😁😁😁

Helpful, not every Uhaul is the same but this one is courteous and polite. Highly recommended

2 stars horrible service

Horrible service, unprofessional staff, . I don’t recommend this locations. If you want to spend at least 1.5 hour standing to be helped. Then they have a attitude.

Kept charging my card and got all my money now i have to wait for it to be refunded. Very poor

Worst service ever. I would not recommend.

Dont expect your appointment to mean anything. You still wait in line.

The sign and website says they close at 7pm on Saturdays. I arrive 10 minutes before and its closed the woman at the counters just stands there and looks at me like Im a bumb asking for money!! All this while I am calling the whole way there and they do not answer!!! Poor poor service ethics!

Well for starters the wait to talk to some one is about a hour and a half in line and when you tell the guy he says just wait if you want they have staff no good staff really bad place

Worst experience ever they charged my card over 300.00 thinking I didnt returned the trailer my money was on hold for over 3weeks manager never returned my calls or apologize for them dropping the ball.

The best customer service

Need more than one guy

Great service.

Very rude to costumer

I do not know why they have two people if one works, the other spends his time making himself less on the phone, nor does he want to walk, he goes on a skateboard and apart from being very rude to attend to terrible service

Waiting more than 20 minutes and that I already have reserved nobody attending to the people and 4 people left because they did not have someone to attend them

They are not worth anythingI do not recommend it at allThey abuse peopleVery bad service