Raul is simply the best! I had taken my truck to other dealerships and they did not treat me well. Raul is professional, responsive and super polite. Even though there are dealers closer to my house, I will continue to bring my truck to Ken Grody Ford because of Rauls service.

The folks at Ken Grody were hands down the best weve dealt with in multiple car buying/selling experiences. They treated us like we were the most important people there and never made us feel pressured or uncomfortable throughout the whole buying process. They wanted to get us in the right car for us, and never tried to oversell us anything.

Great service and very friendly staff in the service dept. Walked around the lot to see many selection of cars. Due to covid 19 restrictions not able to provide shuttle service to its customers at this time. The main show room building is under construction. Getting ready to have a big Construction sale at the Buena Park location. You can go online to schedule service or call and speak with Raul to set up a service appointment for your vehicle. Great Customer Service from Ken Grody team in Beuna park.

Ken Grody Ford repeatedly out does themselves with their outstanding level of customer service. I travel more than 30 miles out of my way to use their maintenance services for the overall care of my 2019 Mustang GT, especially in light of the fact there are two other Ford Dealerships & Service Centers within 10 miles of my residence. Not only do they go beyond the call of duty every time, but they are friendly, courteous and do all they can do to see their customers are satisfied.

I absolutely love Ken Grody Ford of Buena Park!! I’m always treated with friendliness, kindness and caring service advisors. I have dealt with Ismael Rodriguez a few times now when scheduling service on my car and he is Awesome! He’s extremely patient and always explains everything about my car, from what was done and what needs to be done. Their hours accommodate the working people which is nice I like the location close to my house and work. They will always make sure you are satisfied with the work on your car. They always have very competitive pricing on service.

Not a good experience. My wife and I were looking for a Bronco Sport or Explorer. When we decided the Sport was too small, the salesman just wanted to give us his card. We said we would like to look at the Explorer. When we went to look at the numbers, the salesman was furious I wouldnt give him my info to run the credit and said he couldnt show me anything without knowing my credit. I made a deal somewhere else.

Had a great experience. Love my truck worth every freaking penny.

Factory ordered my F150 Hybrid build with Ole just a few weeks before the news of chip shortage hit the auto industry. The ordering process was easy, smooth as well as the buying when the truck finally arrived after around eight weeks from date of order. No pressure sales, not much of financing games played so I was out the door in less than 2 hours coz of document printing issues of their printer after signing all documents inside the finance managers office. Look for either Nick or Ole

Amazing service once again! Tim made sure to keep me updated and made sure to accommodate with anything needed. Will definitely continue to do business with ken grody!

I would like to take a minute to explain why i gave Ken Grody a 5 star rating. From the minute i stepped foot on the dealer to when i left with my brand new vehicle, they made feel at home and I’m part of the family. Never have i felt a no pressure buying experience in my life.

Great service. The staff are professional and very responsive. I had custom order passenger van and they had prompt answers to all my questions throughout the production and purchase process.

In July 2021, I went to this dealership to purchase my Ford lease. A few weeks later I called Ford Credit to check that my account was paid off and turns on out Ken Grody charged me a higher purchase price. My new finance company said they charged me a “mark up” fee twice. I’ve tried calling them to get this resolved but they keep saying they will review. The director of finance, Anthony Raymundo is “never there” and doesn’t call me back. Don’t trust this dealer.

I needed to order parts for my new truck. Annette handled the order and was great to work with. Parts were promised by Friday and they were received early and I was notified by Annette that I could come and pick them up at my convenience.

Took car into get ready for a trip to Vegas. Just wanted to make sure all was ok for such a hot trip through the desert. As always Annette was courteous and helpful. Car was ready to pick in a couple hours and was all set to go. Been going to Ken Grody for service on all of our Fords for 14 years now, always a great job.

We bought a 2019 Ram 1500 Crew Cab, Sales Man Enrique Ingles was very helpful, and trustworthy. quick and painless process, the final price was exactly as advertised no last minute surprises. over all I would say we had a great experience and would definitely recommend Ken Grody.

First and foremost, as I had checked and called around I had discovered a few vehicles that were what we were looking for in makes and models. What the Orange county Ford dealer did was to really make it happen, the Edge we wanted, color, features everything. I contacted by phone and it was professional, no nonsense straight to what I needed, and got. The exchange over the phone all the way to doing a contract before seeing the vehicle first hand, know that we had been shopping for a few months so the color and features boxes were all checked. We signed contracts on Friday and went after church Sunday to test drive and inspect the new Edge. This is the 2nd vehicle we have purchased here, I made it clear we needed a no nonsense, and fair exchange and got it. Superlative and non stressful event. Thanks for listening.

My experience with Ken Grody Ford was very pleasant and also surprising. My intent was to buy back my lease but that turned out to be not a good choice. Dealing with Julio Leal at the dealership helped me to make that choice more in my favor. I left there with another good lease and comfortable with my purchase. I appreciate Julio for his wise advice in steering me in making the most reasonable option come thru for me.

Purchased a KG Custom 2021 F150 Lariat. Armondo Hurtado was very helpful and knowledgeable. He gets five stars in this review. The overall experience was great even though buying a new car always takes forever.All staff was very courteous and helpful. I would recommend Ken Grody to anyone looking for a new Ford, The reason I gave four stars and this may just be an oversight on their part is that I now have 20 inch tires versus 18 inch tires which are stock for the vehicle. The problem is that the spare is 18 inches and I am not sure how that will work out if I need a spare during a flat. I feel that a 20 inch spare should be provided. Overall everything else was sterling.JC

Everyone that helped me was polite and attentive. They did not hassle me on sale prices or trade-in values. In fact, my experience turned out better than I could have hoped for. I traded in a leased Ford truck and a Tesla Model 3 which I had equity in. The numbers came out fantastic. Right on the mark! Because I needed to leave to go home to get my daughter off the bus, the finance manager sent me e-docs to sign and salesman picked up my two vehicles and brought me my new vehicle. I lease/purchased a 2020 Ford Explorer. I love my SUV! Salesman was Jose Solorzano.

My overall experience was very good. I absolutely love my 2021 F350. I had a very minor issue with the bed tie downs (separate accessory) but the manager resolved it promptly. Id do business with these guys again.

Tim the service advisor is alway great to work with. Ken Grody Ford always does a great job servicing my truck and past trucks.

Professional. Courteous. Fast. Got my flex fixed within a timely manner. Raul with parts and services was very helpful and I appreciated the follow up! Thank you again for Ken Grody Ford! I will be returning.

Recently bought a pre-owned Mercedes from Enrique Ingles! Very stoked on his ability to help me out before and after my purchase. I would definitely recommend shopping here for your new car or truck!

I was driving By this evening on my way home from Newport Ca. I told my wife we are going to stop at Ken Grody Ford to check out the New Ranger. But on arrival, the New Bronco caught my eyes. I saw a Cactus Gray Bronco as I was walking towards a Ranger etc. I was able to sit inside the Ranger I parked right next to, then carried on into the Bronco. I finally had the pleasure to be greeted by Jonathan the Sales Associate there at Ken Grody Ford. My wife and I were so Impressed by Jonathans Knowledge and personal attention to detail in every question we had. I must say this Gentleman has it together and One of the best I have ever met in the Automotive Business. I am retired from Toyota/Lexus as a Financial Services Mgr after 30 years of service. I retired from the business in 2015 here locally etc. My uncle use to be the Dealer Principal of Toyota Palo Alto, where I started my career right out of college in 1985. I, there again was Extremely Impressed by Jonathan and his delivery to detail and knowledge was Absolutely AMAZING. THANKS Jonathan & Very Well Done. My wife & I will return to either Purchase A Ranger or Bronco, from Ken Grody Ford 😁👍 Perfect Dude ✌🎸🥁🎸

Better than the one in Buena Park, we got attended right away.

Great customer service. I had a problem with my F-150 initially but the team at Ken Grody got it resolved. They took care of me with a free rental while my truck was being diagnosed and daily reports on what was being done. Mario in the service Dept. Is very professional and has a great attitude. As well as Eric, manager of the service Dept. And Debbie Buziecki of customer relations. They kept me well informed on the status of my truck and assured me they would take care of me. Turned out my truck had a software issue and the problem was resolved.I would definitely recommend buying your vehicle at Ken Grody Ford . Also thanks to my salesman Julio for helping me purchase my truck . Smart professional young man. Thanks again to all of you.Satisfied customer

Honestly, they are car salesman at the end of the day. They know what to show you and what to say in order to make a sale. But they did a great job at getting my husband into a truck that he truly enjoys. Definitely not a painful experience at all.

Jonathan Flores, our salesman, was very nice. He patiently explained to us how to operate the multitude of technological functions on the Explorer we wished to buy. Ken Grody Ford has also been servicing our Ford Escape for the last twelve years. Its a dependable place both for buying a car and having it serviced.

Every time I take my Ford Ranger for service I get the best customer service! They definitely take care of me and accommodate to my schedule, whoever is on charge of HR is doing a tremendous job, looking forward to my next appointment. Keep doing a good job! Thank You.

I had a great experiencing here purchasing my car. This was the I first time I was in and out. I would definitely be back.

Ready to go off-roading on this Bronco Sport

I have purchased two trucks here during the past year. Very helpful sales people and the rest of the staff is very pleasant to deal with. Happy to recommend.

Ordered a Roush through them and Armondo was fantastic at communicating and navigating the entire process. The truck showed up and it is amazing. Love Ford Trucks. Thank you

Just bought a 2021 Ford Ranger from Ken Grody of Buena Park great people that work there the sales manger Anthony was great guy to work with very awesome and friendly to work with to buy a vehicle 🤘🏻

The service was good, but someone stole a medal saint from my keychain. I could not believe someone would take a religious object that I valued. I normally take valuables from my car, but this was on my keychain. I hope Ford would investigate if this is not the first time someone has complained.Thank you,Concerned Customer

Ken Grody has taken care of me and my family/ friends for the last 12 years. Channa is the best. If you looking to buy I recommend Ken Grody Ford! This is the 8 vehicle Ive purchased from them. I will continue to buy from my friends at Ken Grody Ford Buena Park CA.

We loved the service & care we got at Ken Grody Ford from Enrique I. It was an easy & smooth transition from our trade in to our new beautiful truck. We wouldn’t go anywhere else.

Just bought my 4th car from Ken Grody Ford. My Wife, Son, Daughter and myself all driver Fords from Ken Grody. Cannot say enough good things about Ken Grody Ford. From start to finish the entire process has always ended with my Wife and I being 100% satisfied. There is good reason why they are #1 in the OC when it comes to Ford Dealers.I can also speak the same in regards to their service department. They are the only people that I let work on my cars.

Just purchased my fourth car from Ken Grody Ford, with the help from Josh Banda & Pierre Arreola. The service they provided was phenomenal and their knowledge they provided us with on the cars was extremely helpful. My family and I were more than pleased with the service we were given, my dad ended up buying a 2021 truck the same night. If you are looking for help, I would 100% recommend going to them for help, I will be coming back to them in the future & will recommend all family & friends to come through them!

These guys did everything they could to get me one of my dream cars and it worked. Very helpful and professional,always kept me updated for the status on my trade in and were very friendly when I got to the dealership.

Four years ago, my husband was thrilled to be purchasing his dream truck. Time passed, and my husband has died. My son-in-law is taking the paid-off Raptor, and I wanted to pass along what was left of the maintenance agreement. After at least 4 phone calls, no one is willing to help. One insisted I drive clear to Buena Park from Corona to pick up the transfer form. Since I dont drive, this is impossible. But wouldnt USPS be easier, anyway? A couple people took my email address, but nothing has shown up there (yes, I checked the junk mail). Are they that bent on keeping our money?People, half of the sale is the service behind it. Im not impressed.

Grody Ford Buena Park customer service ends when I drove off the driveway. Bought from out of state and asking for a letter to simply state I paid the state taxes so I don’t have to pay again in Texas and I bought the truck last thanksgiving and still nothing. I’ve talked to Luis 10 days ago and nothing. Called him again and gives me the run around. I tried to talk to Mr. Grody but his secretary Debbie blocks all communication and she says she’ll help me and that was over a month ago? I’m a two time purchase customer and I’ll I’m asking for us a letter signed to validate. Any dealership can offer competitive pricing but what separates the great from mediocre or a 2 Star is customer service. And Grody Ford doesn’t have it. Will never buy from them again and I encourage everyone else to not listen to their promises of customer service but look at how they have ignored me and not done anything!!!

We have been buying /leasing cars there for many years. Also have sent friends and family members to them. Theyre fair and extremely helpful, true story. Highly recommended if you are planning to buy a car. Check out the beauty we picked up 👍

I had a great sales person here who helped me out with several options and incentives to purchase a new 2021 Ford-150 Crew Cab, and a spray on bedliner!! Thank you Jose! The day I had my bedliner placed, the service team at Ken Grody Ford was awesome! What dealer LENDS you a brand new 2021 Ford MUSTANG for the day so I could go to work. A very nice ride and great service!! Austin, that one was for you!!! Thanks so much! I have to say, I have been a Ford person on all my new vehichles and have had great service, but all hands down, Ken Grody was the BEST! SO, if you are looking for a vehichle, this is the place! I want to make a shout out to the finance man, Luis....thank you for all your help and assitance!

Car was ready in 1 hr. Told it would take 2 hrs. Very pleased with service.

Excellent service Jose was great so was Samantha in finance got me out in 2 hrs

You want a truck? Great! You will pay $10,000 above MSRP. They had what I wanted, but I wont give them an extra 10 grand.

It took way too long. Very good service.

I recently bought a new ford fusion at Worthington ford, had a terrible experience, so when my boyfriend wanted a new ranger a few months later we decided to go to Ken Grody. Wow this dealer is awesome. I wish I had purchased my car here.The salesman was knowledgeable and very friendly to talk to. Wasnt pushy and we didnt feel rushed. The finance girl was also very friendly and efficient. The process was so incredibly smooth. We used the ford z plan and all the numbers were laid out quickly. They even bumped up our finance tier to the top one due to us using z plan.And to top it off, my boyfriend got a thank you card in the mail a few weeks after he got his truck. I thought it was so incredibly thoughtful! I will for sure bring my car here for service as well as purchase my next vehicle with them.

Had a amazing experience working with TRAVIS WHITE. He helped me through the process with buying my first new car. Will definitely recommend to people who need a new car.

Bright beautiful Raptors, mustangs, F150s and many more even some not by Ford but just as good 😎

Purchased car from a great dealership! Was definitely worth the drive from Lake Elsinore to get qualified sales and finance people. Will recommend this dealership to everyone.

My last visit at Ford was for a regular checkup and to check on a brake problem I had.... Raul who listened well to my request had a technician come over, who took me on a short ride to try to show the problem... it did not but he understood and gave a way to avoid the problem.... I used that and so far no problems with the brake! the regular checkup service was also quite satisfactory... thank you Ford Buena Park get a 5 stars from me

Friendly, great customer service. Car done in a timely manner.

Unfortunately I had the worst experience at this dealer.......be careful of course I wontRecomend it to anyone

If you need service advisor Annette Gironta is the best she’s very helpful and friendly the other guy gives me a hard time

Channa, Jonathan, and Francisco helped me to buy my first car. They did an excellent job, and would highly recommend going to them! Top notch service from them. Hopefully my experience with a service of my car will live up to the experience theyve created so far.

Amador is the best salesman in the world. He was super kind and courteous. He even gave us a follow up call days after we got the car just to make sure we were alright.If you wanna get a car definitely ask for him directly.

Good experience, great people! Its where I like to buy a car.

Purchased a used vehicle from this dealership last night. No pressure dealership, very friendly and courteous staff. We were treated like family. Sales staff answered our many questions, financing explained everything to my son who was a first time buyer. Highly recommend this dealership.

Armando from sales is a pleasure to work with, very energetic and enthusiastic. The service department was also fairly easy to work with. I would definitely purchase another vehicle here.

This Team is awesome and got my fleet back super fast.

Very helpfulTest drove 2 vehiclesSells Mgr was very nice

Service Department leave a lot to be desired. Recently took my vehicle in for regular service and was informed I had x amount of services remaining until I had to pay out of pocket. ??? I was never told the service was limited, in fact I was told by the Salesman that the regular interval services were for the life of my owning the vehicle. Clearly not the case. Also, I have a slow leak in a tire and was informed by the Service Department that they do not check tires. The only thing they would do is sell me a new one (big surprise). I would not recommend Ken Grody Buena Park to anyone, including someone I dont like.

Awesome service and they gave me a free detail to boot.

Terrible service all employees were rude and didn’t offer any help.

The salesmen Jeremy and Ruben were very helpful in helping us get a good deal on our new Explorer

Great service center. Ismael is awesome.

Great place great service

I recently visited this dealer considering it was #1 in the OC but the experience went from well to poor. The contact b/t their online sales team and I went well. They were flexible with my availability and were able to find a vehicle comparable to what I was looking for. That is where the positive experience ended. When I went in on 5/28 to see the scheduled sales rep he actually put me with a different salesman (Reuben Cognigni) who I did not originally plan to meet. Rueben had not received any information from the online sales dept and we started from the beginning of what vehicle are you looking for. I told Rueben I had looked up a newly delivered truck and we went to his office to find the vehicle. In his office he connected me with his manager and they both stated that the only way they would get the vehicle to the lot would be if I would buy it that day. After I told them I simply wanted to start by seeing the vehicle Rueben began to pressure me with whether I would be buying it or not. He also attempted to lure me in by stating that the V8 engine is a rare option which rarely occurs and that I should buy the vehicle that day. Ultimately I walked away after having my mechanics experience insulted. BE WARNED Reuben is a typical salesman whose goals is closing the sale over customer service. They get 2 starts because of the prompt contact the online sales dept had with me.

I went down to Ken Grody to buy out my lease. This is my second vehicle with KG Ford. Originally I started to shop around for good rates, but I saw how well KG takes care of their clients and family. KG went above and beyond to make sure I made a good decision. I left well informed and satisfied about staying with KG Ford!

Well first off this isnt based off of a buying experience, I purchased my car elsewhere but I been coming here to get my car fixed cause its closer and if this survey was asked about that a few months back like in 2020 or begining of 2021 Id give it five stars but I keep constantly going back to get two issues repaired but nothing is getting fixed I went at least 8 times to get the same issue taken care of and it still hasnt been fixed the last time I was there was about 3 months ago, I been calling the service manger at least 5 times now with like 2 or 3 voicemails and still no call back...other issues have popped up on my car and to be honest Im most likely to take my care elsewhere....I mean at this point it feels like they stalling for my warranty to expire....

Great Service. Dropped off my car and the expected services were done. Also, my car was washed and ready to drive. Thank you Ken Grody FordRaul was great keeping me updated when my car would be ready....

Anthony was amazing at getting me into the car I want! Highly recommended Ken Grody easiest time I’ve ever had buying a car.

5 stars to Raul in Service for always taking care of us & being unfailingly polite

Leased a vehicle from Ken Grody in 2019 and overall I was very pleased with the transaction and service I continue to receive on the car. Recently I was in the process of looking for a used car for my college aged daughter and thought I would reach out to Ken Grody. After calling the used car manager Freddy several times and discovering his voicemail was full for three days, I finally shared my experience with the receptionist, who on two occasions took a written message and assured me she would forward to the used car manager or one of his associates. Three additional days later, still no response. Apparently this dealership has so much business, they are turning customers away. At the end of the day I went to a Ken Grody competitor and purchased the vehicle. As for my vehicle, the lease is up in six months and I will be going somewhere else for a replacement.

Best Ford Dealership in So. California Hands Down . Mgr J Ramos is da best . NO KA OI #1 Channa P. Da best floor Mgr .

Excellent service visit - lube & oil and one small repair. Had an appt, was in and out of there in about an hour.Service rep kept me informed about the progress.

Just wanted to say thank you for getting me into a new Ford F-150, great team and staff really took care of me, great people thank you Ken Grody, and team members.

Great service! I’m not an easy customer, they made sure to find the exact car I was looking for. Once we found the truck, it was outside of my budget, they were able to work out financing that worked for me and I’m very appreciative! 100% recommend Ken Grody Ford!

Very friendly guys and place was super clean and just all around great experience

My 2017 F-250 truck recently surpassed the 43,000 mile mark and I found a witness mark of an oil leak on the front of the engine pan. No big deal but when I took it in for service I pointed it out to the service manager Eric Romanoff and Tim Prete. Ive known both of these men for quite some time as Ive been a loyal KGF customer ( due to their service and support of FoMoCo ) and the issue was resolved painlessly. I want to take this time to thank both Eric, Tim and the team at Grody Ford for the great service!

All rational customer service options are gone from this place. I went today to get a new battery as they suggested at my last visit. Ive never worn a mask in the past and will never wear a mask. I understand some peoples delusion and offered to stay outside their office while they check my car in. They insisted they would not allow my truck to be serviced unless I put a mask on. Even after my offer to stay outside. Absolutely irrational. Mask police is the only job description for this place as customer service doesnt exist.

Great dealership. Bought two vehicles from them, and their sales department is extremely salesy, they arent pushy and dont go over the top. Service is outstanding. Highly recommend.

What an experience. Came across the best salesman at Ken Grody Ford in Buena Park, Josh Banda. His knowledge, expertise and caring attitude to assist me realigned my faith that there are still good hard working honest salesman in our world today. I highly recommend Josh Banda at Ken Grody Ford.Gary LoreLong Beach, Ca.

Excellent service....but be prepared for a wait..I was there 3 hours...transit..21 point inspection including oil change and van wash.

Knowledgeable sales rep and made a great deal with us. Highly recommend buying your next Ford here.

Incredibly sexist. Never again will I go to or recommend Ken Grody Ford.As far as getting the car we wanted for a price we were happy with, things were great. The price we got was the mid-range KBB price we had looked up ourselves so we felt like we got an appropriate deal. Thats about where my happy experience ended, although Im sure my husband would say otherwise.Our salesman (whose name I cant even remember because he was always speaking to my husband and not to me) apparently had some aversion to directing questions to me. If I spoke, he would listen and respond, but anytime he had something to say it was directed at my husband. All in all, not that big of a deal because my husband was going to be the primary driver of the car so sure, he can answer your questions, whatever. It was pretty irritating, however, when he and my husband decided to go inside to the office to talk after the test drive while I lagged behind outside getting the kids and their stuff together. Dont mind me, Ill just be here with the children while the men go talk. That was partially my husbands fault though for allowing it, and you better believe he got an earful for that one.My main issues started when we got to finance. Kasey was knowledgeable, quick, always said the right thing (if youre a guy), and genuinely wanted what was best for us. He had the usual talk up sales pitch trying to get us to buy the extra warranty package. He also talked us into financing the second half of our purchase since there was a limit on how much they could swipe a card for. Good job getting your bonus from Chase, Kasey! But Every. Single. Time. he talked to me or about me, it was wifey this or Shelb that. He even had the audacity to throw out a Happy wife, happy life! Am I right?! Right before he highlighted all of the spots I needed to sign in hot pink. This guy is supposed to be the DIRECTOR of finance. He has awards for superior customer service. How in the world did he manage to make it this long by talking down to women this way?Thinking back on it now, we should have walked out then and there, but the fast talking, high pressure environment had me wanting to just get it over with after 3 1/2 hours of telling my kids to chill out and not be wild. No car is worth feeling inferior because I have a uterus. I am absolutely appalled at how I was spoken to the entire time.

I love there service i buy all my cars from there. And there always patient and knowledgeable when it comes to answering all my questions

Sorry everyone, The Bullitt has gone to our Casita. Drove it right off the showroom 😍 Great customer service. Kevin and Frank were excellent and took their time explaining the car and services Grody Ford provides. Gracias por todo Ford Grody😎

Ole and JC are absolutely the best and always take care of the customer. I will never buy a ford from anywhere else!!!

SHADY!!! FRAUDELENT!!Its long so Ill try to keep it brief.They post a truck advertising 10k off a truck on facebook adds. I go in and talk to them about it. Turns out they lied since the tires and rims they put on are not included and they added 3 rebates when you can only qualify for one. I end up having to haggle for a fraction of what they advertised off.We finally reach a deal since I liked the truck. At the end of it all I was supposed to get a 500 rebate. I reached out to Armando, which was my sales man and we go back and fourth for 6 months regarding the rebate. These people love wasting your time by beating around the bush. Its been over a year now and I never received my rebate.I will never purchase another ford in my life and we can thank ken grody ford in oc for that.

Josh Banda is absolutely amazing! If you need a car he is your guy! I have never felt so at ease buying a car. I went to their website and found a car within my price range, requested information and within 10 mins or less I received a phone call and was able to schedule an appointment for the same day. My husband and I showed up about 30 mins early, and Josh greeted us in the parking lot; it felt like we had known each other for years.Josh made sure that our payment was not going to break us and when it was time to sign the paperwork Jesse Ramos was our finance manager. Both Josh and Jesse went above and beyond and we couldnt be happier. I can honestly say that when it comes time for another new car, I know exactly where Im going; Ken Grody Ford of Buena Park and Josh Banda will be my man! Thank you so much Josh and Jesse!!

Horrible 4 hours wait for a oil change thamks to raul left him a tip so he realizes never to make a customer feel like an idiot again

Service Department was excellent! They did what they said, by, when they said- Great attitudes and an overall enthusiasm and vibe was on point- I actually enjoyed doing business with them- 100% recommend them to anyone-I also bought my truck from here from then salesperson, Adam Ortega -never knew the guy until that day and still golf with him- Great people at Ken Grody Ford.

If I could give a negative 10 stars I would, this place was a total rip off, we checked their website and saw a great price for a Ford Edge ($27,977) we called and asked if that was the price and Jesus said yes thats the price come over check it out. We arrived, we tell them we just spoke with Jesus about the Edge and they say they know which one we are talking about and take us on a test drive we love the car and said ok we are ready to go over numbers to purchase it, we go in the office and immediately want us to start filling out paperwork for the credit check but we asked ok what is the price and the sales guy (Ernesto) at this point tell us well in order to give you price we need to run your credit first and then we will tell you the price, wait what???? You dont want to tell us the price before we even run our credit we have never heard of that so we asked for the manager (Jonathan) internet sales manager comes in and says the same thing as the sales guy but then starts looking up price in their website and says the car is $32,977. Wait but when we looked online it said 5k less he proceeded to say no this is the price and we even had THEIR website open in our phones with the price of $27,977 and showed to him and all he said I dont know what to tell you my website says the 32k we told him that it was unacceptable they have false advertising and asked to speak to the General manager he leaves the office and comes back to say well the general manager said thats the price and theres nothing we can do, we asked again to speak with the GM and says ok let me get him for you, we waited a little and went out to the receptionist to ask where the GM was and she says oh he is not here on Saturday well so was Jonathan making this up we will never know since we left immediately after that, this was a a total waste of time. So please find a different dealership where they wont try to rip you off so much like this one. Btw I am including the screenshots where it shows both prices with the same VIN and stock #. Sorry for venting but this was probably the WORSE CAR EXPERIENCE EVER!!!

The staff had been so helpful and they gave what I wanted

Manager Channa Peiries would not allow lease returns on weekends due to no staff being able to process lease returns. If you are the #1 Ford dealer in the OC, how could you not have enough staff for the weekend? Also, what an inconvenience for customers. Most people do not have a lot of time on the weekdays to do this kind of stuff. DO NOT expect good customer service here. The manager is clearly not efficient.

Over priced as are all dealer repairs. The rep i worked with was cool as hell if not available as one would like, but I was not expecting a personal assistant. He was cool and helped as much as he could witching the confines of their screw the customer policy. inspection rate was quoted $150. Once my care was on their lot without even looking at the car, the inspection went to close to $1000. I informed them about outstanding recalls that had not been applied to my vehicle. They didnt even look at those and chose the easy way saying they didnt apply to my VIN. What I expected was for them to take all the research I provided which showed that the recall scope should be expanded but, they did not contact Ford to my knowledge. I got a quote from them for close to $8k + the inspection cost total close to $9K. I reminded them about the recalls they then dropped the inspection to $600. I payed it and had my honest tech fix it for under $2K. 2 stars only cuz of the rep I worked with was cool. they owe me $600 as I see it, they didnt do a thing for me. recalls still un-applied. I had reached out to them via e-Mail about one of the recalls and i never heard back from service, but sales were all over me. unsubscribed many times but you all probably know how sales vulturism works. (its a word I prefer for sales) synonymous with rapacious.

Service Dept is the best!! Annette is the best. Gota thank Steve, for diagnostic help on a bugaboo vibrations, sent my truck to lube. Joe fixed my rear end, and determined that Fairway ford did not add proper friction fluid in November last year.. Another reason I switched over to KG. Thanks !!! Fairway ford you owe me 223.00 for a second rear end service, not that youll pay beings you cut all discounts, senior, vets, Thanks