I had many estimates on a new AC and furnace. Assurance had the best price on both systems and installation! Everyone was professional and the work areas left spotless! I couldn’t be happier!!!

Once again, Assurance went above and beyond my expectations. I am a Real Estate Agent with Coldwell Banker and needed a quote on installing new furnace and a/c for a property in Palatine. Ken came out within a few hours of my request, emailed my client and me a proposal by the end of the day. The proposal was very fair, and my client was impressed. I continue to have positive experiences with them and feel I must share!

I cannot say enough good things about our experience with Assurance Heating and Air Conditioning! Our furnace was limping along during the recent cold snap, frigid temperatures. The small company we had been using was not able to get to us, we were concerned it would flat out quit over the weekend. We did make it through the weekend, still not on the list with the other company.I called Assurance.Ray took care of everything; he set up our appointments with the sales rep and the installation crew.Derek come out, assessed our needs, we discussed his recommendations and chose a new unit.Herman and Johnny came out to do the installation.Kim took care of some office matters for us.Everything moved along at a great pace ( did I mention frigid temperatures?) and was done in a very professional manner.We will be getting our ducts cleaned in the spring.When the furnace comes on quietly (old one was noisy) and warms our house in this Midwest winter I really do smile. We are quite pleased with our new furnace and think the whole gang did very well by us.We are looking forward to a long relationship with Harvey and his crew and recommend them if you need the services of a heating and cooling company.

It’s hard to get to get good customer service. I contacted Assurance to repair a heating system. Technician canceled original appointment (one day off work) and arrived next day on time.I explained situation. He spoke to me first about a different problem not involving the heater. He spent about an hour to install a small part.He explained that the part was placed incorrectly by another technician years ago. This he said results in me needing a part for $200.00. This day the service person had $$$$$$$ on his mind.He said he didn’t feel safe or right turning in the system without the new part. I declined further service and paid him for the quoted initial costs.I politely opened the door. It is sad to have this type of service in the winter. He turned the system off. I had to take off another day and have a different service repair the service safely for a nominal/lower fee.

I dont normally do reviews, but I know how hard it is to be a smart consumer when it comes to these big purchases we make maybe 1-3 times in our lives and there is not much common knowledge on the subject of HVAC.Let me just tell you that you can definitely do a lot worse than Assurance.My AC went out right before the 4th of July holiday weekend in 2021. I bought my first home in December 2019 so I am a fairly new home owner. I had 3 companies come out and give me a quote.Assurance base price was the lowest, and even with upgrades the price/value was still the bestTop Tech was good, but my research told me carrier was better than lenox, and Top Tech was going to be $1000 more even though the AC unit would be SEER 13 while I could get SEER 16 from Assurance.ARS rescue rooter was the worst. A guy came out and gave me a big speech that seemed like a timeshare pitch. It was so contrived and awkward. They wanted $3500 more than Assurance for very similar products (from what I can tell).Oh, and since I didnt have AC during the summer I got some kind of priority from Assurance and they came out the NEXT DAY after I decided to go with them.I will edit this review if anything major issues arise. So if it is unedited just assume everything still applies.Edit: I was not asked a single time to post a review. I think its kinda cringe/desperate when companies ask for reviews. So I thought Id include that info.

If I could leave no stars I would.My technician’s name was ZAID.First and fair most, he begun work by asking me to turn the AC unit on after discussing what the problem was (fan is working, but no cold air output. my house was 90degrees). I did as he asked and asked my fiancé to go out and make sure he didn’t need us to do anything else as far as the AC goes.First the technician told him to go under the crawl space and check the filter for him, which my fiancé was surprised and refused to do, because in our eyes that was the techs job.The tech in turn scolds him after asking, stated that he was here a year ago, and had told him/a young couple to change the filters every 3 months, and that it’s our responsibility as home owners to maintenance these items.Which in turn was incorrect. I wasn’t notified of this recommendation. I worked with a younger gentleman from my memory who had only stated that, since I’m contracted through a homeserve policy which helps pay for maintenance costs, he will submit the recommended repairs and see what was covered (which was everything for my furnace and AC repairs).I in turn went outside and questioned him about this information, very confused and a little angered by his bilittling tone. He continued to lecture us when I notified him that I believe he may be mistaken.After that point, I’m infuriated. I was done with being belittled and elected to address the situation before he left and leave a review given in my eyes it was very poor customer service from a man I have never met.After finishing the work, he seemed hurried to leave. Very quick to have me sign off on services and leave.I mentioned to him that I will be leaving a review, I didn’t appreciate how these concerns were addressed and how I felt belittled by his statement, and that for future customers, perhaps he should be entirely sure whom he worked with/spoke to before assuming they’ve had this discussion. Especially because none of the information he was claiming was discussed with me!He proceeded to argue and yell at me. Stating that’s fine, I can leave a review, he’s been doing this for 29 years and he knows better. He can pull up the record of my home from a year ago, etc. In turn asked what was so wrong with his service.I proceeded to explain to him that it’s extremely unprofessional how he’s been talking to us. We ARE a young couple, and in my eyes, we shouldn’t be treated any different. How old you are, how long you’ve done this, whoever the heck you think I am, or think you said I don’t care about any of it. I care about being respected, having courteous customer service, and being properly INFORMED that I need to do these maintenance services!He proceeded to argue to his defense. Stating he loves to argue, and I can make whatever complaint I want and it won’t matter. It got to the point where I had to just start walking in the house and leave it at i’ll be reporting to his boss.Additionally, we noted after he left/finished at about 6:00, that he recorded laboring time as 5:39-6:30. which also indicates he stole time because he approached my door at 6:00 before the arguing commenced, and when we looked at the paperwork it was still just 6:17. We screen shot the time w/the record just to show it as well. He also didn’t even ask or come into the home to see if the issue was even fixed, if the fan was even producing cold air.All in all. Rude and to me untrustworthy. I’ll be keeping further record in any case my unit has issues after this “repair”, because I really don’t trust this man, and especially a company who can stand behind that behavior.

Excellent service. Tech, Steve, clearly was well trained and knowledgeable. Many trades dislike someone looking over their shoulder. This is the way to learn more about what the tech does and understand what you are paying for. Steve was happy to explain what he was doing and why. Excellent tech. Thanks

Ive been working with Assurance for many years and have found them to be consistently professional, thoughtful and affordable. In our old house we had to replace two furnaces and two air condition units as well as general ongoing maintenance, and they were always great. In our new home, we had a tricky situation where the prior owners made an addition but did a poor job of jacking it into the old hvac. While we didnt know it at time of purchase, come winter we soon found out that the addition just didnt get much hvac pressure and so it was always freezing. And for some reason the whole house thermostat was in the addition, so the system was continuously trying to heat the addition and it meant that the rest of the house was always roasting. I had to pass between sauna and freezer all the time with nothing in between. It was miserable! I asked Assurance for help and they sent out their chief troubleshooter who diagnosed the problem and the solution. Assurance came to install a stand alone hybrid hvac system just for the addition and moved the thermostat to another part of the home and suddenly everything is absolutely perfect---balanced, comfortabel heat all the way through. Its like a new home! And I dont have to strip or add clothes as I walk through the home, lol, its amazing. So props to the gang at Assurance for smarts, professionalism and value throughout.

After another company really let us down, they sent the NICEST guy, immediately, at 1am, when I know demand was high as it was a hot night because they could tell the panic in my voice with having an infant son in a house that was getting close to 92 degrees at night. and then they agreed to double check the other companys work at no cost, and I honestly TRUST THEM to not BS me - if it doesnt need fixing they wont tell me it will. The office staff are professional, accommodating, empowered, and people seem to know whats going on. I dont know if they are family owned, but I sure get that vibe from the treatment we have gotten the handful of times I have called them. Highly reccomend

We have used Assurance Heating & Air Conditioning for two different jobs- one to replace an entire HVAC system and just last week to replace a water heater. We couldnt be more pleased with their level of service. To say they are above and beyond any other HVAC contractors we have hired is an understatement. Harvey and Ken are very pleasant to work with, and their qualities exceed all expectations for service professionals- honest, fair, punctual, detail-oriented, and very, very knowledgeable. Every one of their techs were rock stars as well- punctual, friendly, efficient, and neat and clean. Its refreshing to deal with a contractor that truly cares. Assurance is the only company we will ever use for our heating and cooling services and maintenance.

Derrick the sales person was responsive, knowledgeable and gave me a very fair estimate. Derrick schedule my new furnace and air conditioner as quick as possible. Nathan and Lucas the installers showed up early to start work and both worked hard all day. Nathan and Lucas were professional the whole time at my house. The new furnace and air conditioner works great and the install is clean. I recommend Assurance Heating and Air Conditioning.

The service we got from Assurance was top notch! We had them come out to clean our ducts, and they did a thorough, clean job. Raul and Steve were the techs. They were friendly, experienced, professional, quick, and efficient. They removed so much debris from our ducts, which included carpet fibers, paint chips, fine drywall dust. We had remodeled our home in 2017.. to think weve been breathing all that in is scary! The air in the house is so much cleaner now. I will definitely be using Assurance Heating going forward for all of my HVAC needs.

Assurance was great and very quickly fit me into the schedule for my broken air conditioning. They were nice enough to call 30 min ahead so I didn’t have to wait home and came within the window that I was told. Herman Damore was honest and friendly and showed me exactly what he was checking and why it wasn’t working. I highly recommend Assurance and Herman!

I am writing this review on behalf of my grandmother. Yesterday, she had a new furnace and air conditioning unit installed. She is elderly and lives alone with her little dog. Her old furnace was 25 years old and was no longer safe to operate. She was given the referral to Assurance by her neighbor. They came to assess and gave her a quote shortly after she called without any delay. They gave her a very fair price that beat the price another neighbor paid just three months ago. When the installers Erik and Michael were here they were very professional and patient. My grandmother is legally blind and they took the time to be sure she knew how to operate the new thermostat. They also made sure she could see it with her electronic magnifier. This is truly above and beyond what you would expect from an installer. Not only did they show great care and compassion they were neat and clean. I and my grandmother would highly recommend Assurance.

Our technician was friendly, thorough, and honest. I did not feel pressure to be unnecessarily upsold during his regular maintenance visit. He took the time to explain several aspects of our system and how best to care for it. Finally, the cost was transparent and as agreed upfront. Highly recommend!

Top notch company. Ive been using Assurance for over 10 years. Theyre honest and reliable. They fixed my heat during the polar vortex. Technician was knowledgeable, efficient and very professional.

From beginning to end Assurance Heating and Cooling was a pleasure to work with. We highly recommend this company to anyone who is ready to get a new AC unit, Repair, or just a system check up! One of the best experiences I have ever had! Thx again, guys arrived on time and worked until job was finish. Great guys-very knowledgeable and friendly! Thx Harvey & Derrick!

I’m sure they do good work but their employee drove in the merging lane and tried to run me off the road. Flipping me off and coming within inches of hitting me. Then drove for a few miles brake checking me the whole way. When the construction ended he sped off.License number 2569885Again this is not on the company just the employee driver who is a complete danger on the road

During the 2019 Polar Votex my furnace quit working late in the day. I made a call to Assurance and they were able to get a technician to my house within a couple of hours to get the furnace working through the night. They returned the following day with a new furnace and were able to get me back up and running at full capacity with a new furnace. This all happened within 18 hours. I was very impressed by their response time, ability to get a bad furnace working to limp through the night and finally how quickly they got the new furnace to my house and installed. The techs were professional in all aspects. They protected my house while working, cleaned up after themselves and were able to tackle all hurdles that stood in their way. I would definitely recommend them to anyone, without hesitation.

I called for my Mother, they came out and worked fast. Very professional and personable. Thank you for your outstanding service, we will definitely be calling in the future!

We have used Assurance for over 20 years for all of our HVAC needs in our home and the personal service has always been fantastic. Most recently, we used Assurance to replace our Air conditioning, heating and even our hot water heater. The work was done professionally, efficiently and with high quality. I highly recommend Assurance for any HCAC needs. Thanks for all your years of great service!!!

We needed a hot water heater replaced. Ray and his service guys were prompt, efficient, and competitive. When the work was done, I couldnt tell they were ever there. About as good as it can get. I highly recommend them.

We used Assurance through a home warranty service to repair a leaking radiator. They were fast and professional. We received an appointment the next business day after calling in, and the technician, Rick, showed up early. He needed some additional parts for the repair which he ordered, and then was able to fix the leak with a short visit a few days later. Their administrative team filed everything needed for the home warranty, with a minimum of effort on my part. Highly recommended.

Jonny and Lukas installed our new AC and furnace and it was smooth as silk. They are very knowledgeable, efficient, and great guys! I would highly recommend them to anyone looking to service or replace their HVAC.

Amazing tech Dave NThe tech Dave who came out to my house from 6-8pm last night wad AMAZING! So nice, respectful amd understanding! I was referred to your company from my home owners warranty that I purchased when I bought my home. Dave N took his time and was very thorough and had great customer service. His writing was legible and explained everything to us. I have 2 lil kids at home and my house during this heat wave is 85 degrees, so I was very anxious to call Assurance this morning to make sure their paperwork got to my warranty company asap. I spoke with Beth who also was amazing and made me feel like I wad a priority. Hope for some good results and please refer these people!! Great job guys

I have been using Assurance Heating & Air for over 5 years. They have always been efficient and accurately provided sound advice for our equipment. Dennis and John are terrific. The office is friendly. Thanks you.

I have been using Assurance Heating for my Furnace and air-conditioning for the last 10 years. Last night my furnace broke down. I called Assurances office at 8 am, I was afraid I would not get a callback right-a-way being that it was a Sunday.The technician called me back within 20 min.He told me he would get out there within an hour. Once the technician John arrived he diagnosed the problem is bad blower motor. He then installed motor by11 am it was all completed and the furnace worked great. I am very happy with the service that I have received from Assurance heating over the years and highly recommend the company.

Called because furnace intermittent and not working well. They wanted to make sure I was agreeable to $100 for first 1/2 hour, $35 every 15 mins. Really?

Honest, efficient service. Thanks to Jimmy for replacing our capacitor on a hot day!

My office heat stopped working and when the Assurance tech (Joe) showed up, he instantly proclaimed that the heat exchanger has cracks and that I would need to replace the whole system for the price of $3400. It took him less than 30min to complete the appointment, after which he produced a bill reflecting charges for an hour and a half. After debate, the bill was scaled down to one hours charge. The whole exchange didnt feel right, so I called another Heating repair company next day. They instantly saw that the problem was a simple matter of a leaking seal, which was fixed in 15 minutes.My heating system has worked fine since then.It seems that Assurance Heating has a policy of taking advantage of clients and swindling them with unnecessary and expensive repairs, and padding their billable time on service calls. When I called the company and complained to their representative (Harvey), he admitted the mistake, but refused to return the money.Please beware and stay away from Assurance Heating!!!

I witnessed a company van driving around the Aurora/Naperville area (interestingly enough, an area not on their list of serviced cities). To my surprise, the van had bumper stickers on it -- mostly sports, but two political stickers as well. I was shocked that a companys practices would be to allow an employee to advertise their political views on a company vehicle, as that could easily be construed to reflect the views of the company as a whole. I wont state who the political candidate advertised was, as I dont think that is relevant; either way, a car covered in the companys logo and information speaks for the company.I called Assurance to let them know this had occurred and asked if this was within company policy. The receptionist did not know, and asked me what the stickers said. I told her one sticker supported one candidate, and another bashed the other. She told me that she personally supported the same candidate as the stickers (inappropriate, in my opinion, to tell someone calling what your political views are during a customer service call) and that she would tell the owner of the company that the car had the stickers on it. (Personally, given her support of the candidate, I question whether or not this will actually happen.)I have not had any experience with the actual services of Assurance; however, I think they have bad business practices in multiple ways.1) If the employee was not allowed to have these stickers on the car, the company clearly does a poor job of inspecting the vans they have on the road.2) If these stickers are allowed (which they do have the lawful right to be, I am not arguing that), Assurance is immediately alienating potential customers who see their vans on the road who may not share their companys views. Company cars are a great way to gain traffic for your business, but advertising controversial views on them such as presidential preferences is also a great way to lose business before someone even picks up the phone.3) The way the receptionist behaved was completely unprofessional. I have worked in various types of customer service for five years, including in-person and over the phone. It is unprofessional to tell someone who is calling in anything that is your personal view and not that of the company. Given that Assurance is a corporation and not a more privately owned business, employees should not state their personal political views to callers or customers. Either this woman is highly inexperienced in customer service, or she wasnt trained correctly. In all the companies I have worked for, we have never been allowed to tell customers anything that the company did not support. Yes, sometimes this involved saying things I personally disagreed with, but that is what you sometimes have to do in order to maintain professionalism.Although I have not used Assurance personally, their behavior during this incident has not given me confidence in them as a well-run company.