They are VERY HELPFUL they will help you as much as they can afford...🤚

This place has never been friendly or caring. The lady I have dealt with the past two years has always been rude and just not a happy person to say the least. I’m now finding that signing up for energy assistance is non existent. I have tried to sign up online, over the phone and sent numerous emails to staff. No one can help me. How can an agency whose goal is to help people maybe should show come kind of empathy and true care in helping the less fortunate. There needs to be more agencies that over see the LIHEAP program so there is not just one agency over it all. Hope my energy is not shut off. Happy Holidays none the less.

Just received my award letter which is not correct for the yearly usage amount for the electric. Also I was given again the most rude and non professional named Shullina E. I have dealt with her the last few years and it leaves me not wanting to go back to MSC for help. But I need this help. I have tried to change electric counselors due to this issue but no change. Some more training is needed for this individual that works at MSC.

Very nice people

I nsent in papers that they needed and have heard anything back an#/d my power bill is just about to be due.

They help those in need with energy assistance, holiday assistance for Thanksgiving and Christmas. Nice friendly people.

When you go to the office - Google maps will navigate you to the wrong side of the street...dont be confused just CAREFULLY go to the opposite side and you will find the office.

They help people .thanks

The young woman, my elder, was very respectful, kind, helpful and touched my heart. It wasnt even any thing big, but the fact she noticed me and spoke to me every tome to ensure I had everything I needed, went a LLOONNNGGGG way!! The young lady in the back, has an extremely tall sun. But she was AMAZING! I HAD ALL THE REQUIRED DOCUMENTS!! Meeting took FIVE minutes, TOPS!!NOT TO MENTION, I GOT THE HELP MY FAMILY AND I TRULY NEEDED TO STAY WARM THIS WINTER!! I FELT LIKE A PERSON, NO PUN INTENDED, SOMETIMES AGENCIES, MAKE YOU FEEL LIKE LESS OF ONE. GREAT JOB LADIES!!

I came in to get assistance and I was over by less than a hundred dollars. That hurt but the young lady that helped me provided other resources. Glad that theyre places that help unlike calling 211 which is a run around

Very professional yet caring staff, helped me pay my gas bill, avoiding shutoff. Call to make an appointment, its all automated but easy to navigate. Very kind organization.

Great 👨

The receptionist is very kind and knowledgeable. I am glad places like this exist.

It was fast and a nice place

Its usable to people need direction especialy you are not from this State he he thank you very much God Bless!!!😊

So far so good treated me good

They forget too tell you when deducting 20% from your income, that it is only deducted frim EARNED INCOME not your SSDI or TANF which are UNearned income. So therefore 3/4 of the low income population whose truely struggling and needing some help here DO NOT QUALIFY anymore. This folks sickens me to no end. Good luck to the rest of you trying for help.

The people there were great

They are all very rude need be go but the only person is nice she the receptionist .

This place helps with your light bill but you have to make an appointment and bring all the paperwork and recent light bill.

The receptionist is a very kind lady

Great place

Rude & unhelpful

Rude & condescending

Clean, prompt, friendly!