Car shopping is intimidating already. The moment I walked into Audi in Burlington, it has been so simple. Bill C. and Ali M. worked so hard to get my Black Beauty to the Burlington location. They made every step of the way so easy, I never knew buying a car was this quick and easy. I was well taken care of for sure by the both of them. I had ZERO issues. Bill C. and Ali M. did a fantastic job making this process extremely comfortable for me. They took their time with me, both extremely knowledgeable about my car’s interior and exterior features. And they also made me aware that they are only a call away. I can’t thank them enough for helping me get my perfect car. I’m in love with my Audi! Thank you so much!

I worked with Ali to purchase my Audi Q3 and he made the process extremely easy! Ali was polite, professional and listened to my needs to find the perfect car for me! He even went out of his way to call me back after business hours, which I greatly appreciated. I would definitely recommend working with Ali! I love my new car, thank you very much!!

Want some advice when looking for an Audi? Go to laris Gacanovic!! He made buying my car easy, drove the car to my house, then drove the check they owed me to my house on another occasion. I will definitely be going back there when I need another car. You should go there too. Great place and great service

Outstanding service! They went above and beyond to repair my car and also they did recall repair that I did not know about. Very polite, honest and knowledgeable. Highly recommend, thanks Derek!

(Posting this 2months late) Because Derek deserves it. I hate going to dealership because my car always seems to have issues after leaving them(horrible experience with Audi of Nashua) however Derek/Audi of Burlington was the first dealership that actually made my car feel stronger and smooth. I got the 75k service and highly recommend it. Even though I asked a couple times but never really got the full report back for the 75k service. He was great and not pushy at all.Vehicle: 2014 b8.5 s5

Ive purchased two vehicles from Audi Burlington thus far, and its always a pleasure to work with the sales staff. Brendan walked me through all the features of the new e-tron, and has been very helpful navigating the availability of parts with the supply chain issues everywhere. Highly recommended.

Very pleasant staff. I was in and out quickly when dropping off my car at my appointment time and also when I picked up my car later in the day. The car had been cleaned inside and out when I picked it up. Good service.

I had the pleasure of working with Matthew Correia who is one of the best sales people I have ever worked with. He was so professional and had so much patience with me in trying to find a vehicle. I would recommend him 100% to anyone. Thank you for making my experience a great one!

Derek and the technicians here saved me over $900 within 15 minutes of me walking into the dealership. I had a nail in my tire and needed a specific key for the tire company to replace two of my tires as they had recommended. Prior to getting me the key, Derek and his team took a look and quickly realized that the tire could be patched instead of getting replaced. They took care of the work in under 20 minutes and didnt even charge me for the visit, which was above and beyond. When I tell people that a DEALERSHIP was this helpful and generous, theyre floored. Ive never had a bad experience here and will be going back for years. I highly recommend them.

Audi of Burlington and Ali came highly recommended and they did not disappoint! Everyone made the purchase of my first Audi such an amazing experience. The staff was very welcoming and made me feel comfortable right away. Once I purchased my car it was ready for pickup the next day! Ali and the staff made the transition very seamless and I am very happy with the purchase of my new car and my overall experience with Audi of Burlington. I know that if I ever need anything I can count on them to take care of me. I would recommend Audi of Burlington to anyone and will definitely be buying from them in the future. Thank you everyone!

Its a great place to get your car fixed. They are prompt, very informative about your problem and they do the job quickly. They do a great job washing your car and your wheels after they fix your car. My service representative Derek was great, and very personable. Someone please give him a raise. I will return if I have any problems. This place gets a 10 and five stars from me.

Brendan M. Was very professional he Went above and beyond to make my purchase as smooth as possible. Best experience! Thanks Brendan!

This was my first Audi purchase and my buying experience went seamlessly. Ali M. was an excellent representative. He let us test drive the vehicles we wanted to drive and took the time to answer our questions. Sven was great as we closed our purchase. When I picked up my vehicle, I had a pretty red bow on it which was so nice and Ali went over all the many features of the vehicle. I would definitely recommend them and look forward to driving my new Q8.

Such a great team at Audi Burlington. Brendan M was fun and easy to work with. He found us a beautiful car within our budget and the process was headache free. We are so happy to have a safe reliable car for our growing family. Thank you for all of your hard work Brendan! It was a pleasure working with you.

Great service as usual. Thank you. Best dealership Ive had the pleasure to be a part of. Friendly, prompt and efficient.

Great service and customer service. Hassle free and easy to have my vehicle serviced here. Highly recommend Audi Burlington.

My car is serviced in Burlington and so far so good (had the car for 2 years ) They are prompt and professional. Pricing is fair for level of service. I like being able to book an appointment online and get text updates. Every so often a coupon comes in the mail. Save it! You never know...

I delivered my 2018 Audi Q5 for the 60,000 mile service at 9:15 am, on time and as planned, and picked up my courtesy vehicle. This part was great.I was then called in the afternoon, and told my vehicle was ready for pick up, this was around 3:30pm.When I arrived just before 5pm Audi Burlington, I went into pay, and the ladies at the cashier desk could not find my invoice. It took them about 10 minutes to track it down. Then they proceeded to bring my car out, and was told by one of the employees, that they didn’t have time to wash my car. I was told I could wait, and he would go and wash it, but it would likely be about 45 minutes. As there were some other cars infront of mine to be washed. Needless to say, I was not happy. Not willing to wait.The car wash was supposed to be part of the service I paid for. I was not offered a free wash at a later date, nor offered any compensation or discount.Not exactly what I would call good customer service. Not sure why they could not find time between 9:15am and 5pm to service and wash my car.

I had a complex warranty repair and Kelly was exceptional as a service advisor. This is actually my first ever customer review and I have been to Audi Burlington a number of times. She keep me updated on the progress of my repair and made sure everything was completed to my satisfaction. Could not have asked for anything more. Thank you Kelly!

I had a flat tire on a Saturday. It was in the middle of a busy days, and the service guys at Audi Burlington were awesome to take me in. I never expected them to take me in unannounced, but the guy at front desk was really helpful and explained as to why it cannot be patched and why I needed a new tire and they got me all set in 90min. Thank you Rey the service guy who fixed my car. 5 stars just for addressing the issue in a swift manner.

I came to Audi Burlington feeling discouraged after a not so great experience at another dealership. From the second I walked in, Pedro was kind and informative. He went above and beyond to make sure I found what I was looking for. He and Josh made the entire process effortless and efficient. I’m hoping to be in my Q3 for quite some time, but I know that I’ll be back to this location when it comes time to upgrade.

I can’t compliment Thanh Nguyen enough. Made trading in my old Audi for a new one as easy as it could be. Picked me up from my house in the car I wanted. Went above and beyond to getting me into my new car as fast as possible. Found a better insurance policy. He made the whole experience so simple and easy I couldn’t believe it. All around a solid guy. Give that man as raise.

I had an amazing experience. Will continue to do my business with Audi of burlington. Ali went above and beyond with our needs. We felt so comfortable we purchased 3 cars there I appreciate the attention and transparentness.

Great experience! Brendan was knowledgeable and super informative. Definitely a great experience!

Brendan M was excellent to work with! It’s my 3rd Audi from Audi of Burlington and the process was so easy and a pleasure.

Derek as well as the rest of the Audi Burlington service department were informative, knowledgeable, and courteous. My first service was easy, timely, and the loaner vehicle while waiting was an added plus. I am so pleased to have purchased my vehicle from such a reputable dealership.

Recently purchased a used car working with Brendan M. - overall a great experience! Made the process easy and took care of all my questions very quickly. Will definitely be back if we are looking to purchase in the future!

Audi Burlington Service is excellent. From the drop off, loaner use, and vehicle pick up. Derek B always remembers me and provides premier customer service. Shout out to Mike in the vehicle dropoff area too. A smile and easy going demeanor goes a long way in brightening a customer’s day!

Great experience! I was able to book quickly, my service advisor (Ray) was thorough, listened and kept me updated.

Peter was great and patient at finding my perfect Q3 and again at setting it all up.The whole transactions was very smooth and I absolutely love my new vehicle.Thank you Peter.

Little disappointed my wife was sold a wheel alignment. The service requested was a rotate and balance. When she responded there was not any vibration in the vehicle she was recommended an alignment and that that service would be less expensive than the balance. $200 later…a rotate and balance should not cost over $200 even at an Audi dealership. Additionally she should have been asked if the car was drifting, which is wasn’t, and then advised an alignment was not necessary.

My first experience with Audi Burlington definitely won’t be my last. My brand specialist Laris Gacanovic was extremely knowledgeable and guided me through my options quickly and efficiently. I went in knowing more or less what I wanted, and within an hour of walking through the doors we had conducted multiple test drives of multiple vehicles and selected the right car for me. The pricing was fair, there was no haggling or back and forth (none to be done in this market anyways) and the financing paperwork was done in 20 minutes. I picked the car up 2 days later after some final specs were prepped and I’m extremely happy. As someone in sales I recognize the difference between “good” and “excellent” service. My family and I will be returning to work with Laris again in the future when my wife purchases her next car, and we strongly encourage that you do as well.

I had a great experience buying a car from Laris. He was very helpful and easy to work with.

I am so happy with my new Audi Q3! This was my first experience with Audi Burlington as I have always purchased Jeep’s. Brendan McGuire was my sales person and was very pleasant, professional and knowledgeable. I explained on my first visit that I did not want to receive any text messages, phone calls or emails. I did not receive any.I look forward to working with Audi Burlington in the future.

I had an excellent experience with Laris Gacanovic. Purchasing the vehicle was smooth and hassle free. He is a great communicator and very easy to work with. I would definitely go back to laris for our next vehicle.

Picked up an S4, Laris did an flawless job. Handled everything perfectly, superb service.

Just bought a 2022 Audi S3! Not only was this dealership one of the first (of two) dealers to get this car in the Boston area, but Peter Matton was extraordinary in making this sale happen. Peter worked around my schedule conflicts to facilitate the test drive. His knowledge and skill at the delivery time helped me drive this new car off the lot with a good understanding of the features.

My vehicle needed multiple repairs as well as a major service. Jim, my service advisor, was able to keep these within my budget and kept me in the loop throughout the entire process. Overall, I was quite satisfied with my experience at Audi of Burlington.

Best Audi Service Dept in MA and if you want your car to be fixed right at first try make sure to ask for Jim he is the best service advisor there. You can trust your car and know will be done correct without headache!!! Thanks again Jim Parolisi and all who worked so hard on my car you guys are great!!

Audi Burlington service is simply the best service department I have ever encountered in all my years of car ownership. I started using them when I bought my first Audi out of state. From day one, they treated me like I bought the most expensive car they offer. They kept my Audi running perfectly to 180,000 miles. When it came time to replace it, I only considered another Audi. I really couldn’t imagine going to another service department, and I honestly can say I bought another Audi because i live the level of service i get here. Working with Derek Brodeur my service advisor is a real pleasure. Highly responsive, explains everything, makes sure the techs get the right information. The work is always done correctly the first time.

Matt C, the best car salesman I have ever had to deal with, very knowledgeable about the car and he was very pleasant to work with ! I love my Audi.Thank you Matt C for the big red bow on the roof of my Audi ..

I recently purchased a 2022 S5 Sportback from Audi Burlington. Inventory was low when I visited the dealership but when a car became available my salesman Laris called me right away. Everything went smoothly from there. I would highly recommend Laris and Audi Burlington.

Great place to buy a car, great salesman, Pedro got me what I wanted for the right price.I would’ve given this review a 5, although I did not make an appointment to see a car, not knowing some of the cars were in another lot that was 10 minutes away to see all the cars they had in their inventory. If the seller hadn’t asked if we wanted to go to the lot, I would’ve left. Otherwise great experience.

From the second I arrived at the dealership, I was taken care off in a professional and competent manner. The customer service was outstanding!! I highly recommend Audi-Burlington.

Service department is excellent- I called with an issue and was able to get an appointment within a few days. They took my car promptly at the time I was asked to come in. Jim Parolisi explained the process clearly. They hooked me up with a loaner, and Jim kept me informed every step of the way while they had my car- I really appreciated the text updates! When I returned to pick up my car, it was clean and had been vacuumed! Everyone working there was friendly. Great experience!

If I could give 10 stars to Derek I would!! He always goes above and beyond the service you could expect. He’s so personable, knowledgeable, helpful and SUPER efficient! Derek always treats us in priority, has a personal touch and make sure you get the best experience ever. We only trust him to take care of our car, it’s been more than 6 years now and many more to come! Thank you Derek, you’re definitely the BEST 👏🏾!

Jim Parolisi is the best service advisor around. Always takes good care of me and my car. Every time I need service he is always able to get me an appointment right away. All my services have been completed with no issues, and Jim always makes a loaner car available for me. A great experience here every time!

Scott was very informative and knowledgabe with the Q7 and SQ7and professional in his interaction with me

The service department always does such a great job with my vehicle, whether it’s routine maintenance, recalls or special repairs! Everyone I interact with is friendly, professional and very helpful! Thank you & great job!

I was able to make an appointment quickly and the staff were friendly and knowledgeable. I had forgotten to tell them that my wipers needed work but they saw that they were streaking and asked if I wanted them fixed. The work was done quickly and the issue is gone. When it was clear that the car would need to be there for a while, they had me driven to and from my home on a Lyft, which went well. The round trip on that would have been over $100 in itself.Audi Burlington, and my case manager Jim P. I’m particular made this as pleasant an experience as possible, given that I did need a lot of work done ;)I would go there again and recommend it to any Audi owner.

Audi Burlington exceeded my expectations!! Quick and efficient service and courteous and professional staff members. From the moment I called, to the moment I received my vehicle, the staff made sure that I was taken care of. They ordered me a Lyft to and from the dealership (paid by them) and when I needed a loaner, they provided one. They took one day to complete the service on my vehicle. Overall pleasant experience and will be back for anything else that I may need in the future. Jim Parolisi is great!! Definitely recommend this dealership!! :)

I loved the stellar customer service. Totally blown away. If you are an audi owner I would definitely recommend Audi Burlington. I couldnt believe the service I received still existed. I was very pleased. Thank God for Audi Burlington.

This was my first time at Audi Burlington. I made appt online, which is really easy to do. The site gives u the diff options, and I chose to wait at dealership. They looked at my issue (with my driver side mirror) and fixed it really quick. So I was out with issue resolved and no hassles. Staff were all really nice. I would highly recommend them!!

Amazing experience at Audi Burlington! Kelly was fabulous, and made everything quick and easy! Highly recommend and will be going back for all my other Audi services!

Bought 2 cars for my wife and myself - a 4 and a 6. Havent driven them much but remain very pleased with the performance of both. Had the experience of dealing with the service department regarding a possible recall because of a seat belt. Delt withDerek Brodeur and he was terrific.Fortunately you have the benefit of Lauren - I dont know if she represents management or sales but she is especially capable of doing either. Herb Chambers is lucky to have her.

Have two audis get them both serviced here. Good service, never had any issues.

My service appointment with Raymond was excellent. He informed me very well step by step about what the mechanics will do about the problem with my car. Thanks to Ray, I am very satisfied with the Audi Burlington service.

Peter was great to work with. He was knowledgeable and helpful. I was very particular with the models and packages that I was looking for and he was able to find a solution. He listened to my concerns as where as I tested other brands that was not the case. I look younger being 52 and a petite woman which is hard to be taken seriously at times for large purchases especially going the first time without my husband.So it was great to find someone to that gave me the appropriate attention. And our new car was perfect for our 8 hr drive to PA. We got an SQ7 which is the perfect balance of performance and room for a family.

This was my first visit with my new car for a 10,000 mile oil change and check up. I was promptly greeted by Michael, the Valet Manager. Michael was pleasant and happy to assist with my cumbersome bag when I exited my vehicle. Rather than take a loaner, I opted to remain at the dealership for the service. The waiting area is clean, full of beverages and fresh coffee. The service advisor kept me posted on the status and 90 minutes later, I was on my way.This is my 3rd Audi from this dealership and my experience is always a pleasant one.

Always had scheduled maintenance and full detail service together at Audi Burlington. Service advisor was very easy to work with. Overall satisfied with the work. But when I picked up the car today, I noticed there were several small dots of bird droppings and dust on the hood. It looked like the car had experienced some rain after waxing. I have talked with the on site team about it, and my car was taken back. After several minutes my car was back with most spots removed, however it was still some on the hood, roof and trunk. But it was not hard to remove them myself. I just wish a detailing serviced car can be parked in door space for changeable summer weather, or team can double check the car exterior before handing it to costumers.

I had a great service experience at Audi Burlington! My car was serviced on short notice (it was an unexpected breakdown), the communication was excellent and clear with regular follow-ups exactly as promised, and the repair seemed to work perfectly. Highly recommended!

Derek did a great job managing a busy workload yet delivering my repair on time and as requested, working also with my extended warranty vendor to confirm coverage of at least part of the work applicable. Not surprised, James at Burlington Audi as my previous service rep was just as diligent and attentive. Looks like good service is an institutional trait of Burlington Audi.

Excellent customer service! Friendly, comportment, helpful and timely. I highly recommend them.

Sure - I can tell you here what the problem was. Last week, my husband and I dropped our Audi Q5 off for a full service at 9:15 am and picked it up at 4:30 pm. When we received our car back, we were told oh sorry, we didnt have time to clean or vacuum it. All the other cars that came out were freshly washed and detailed. When my husband called to ask about this/provide feedback we were told that yes, the wash/detail was complementary with the service but oh sorry, not sure what happened. Unacceptable from a luxury car dealer.

Had my annual service at Audi Burlington today. Derek Brodeur, Audi Service Consultant is my ‘go to’ person. He is knowledgeable, polite and accommodating. It is a pleasure to deal with him any time my Audi needs service.

Audi Burlington is a bright well designed showroom and service desk with a super friendly staff. They keep you informed from start to finish. Highly recommended

Thanks for the five star service, always good in Audi dealership.

Edward was so helpful and knowledgeable. I was originally going to wait for my vehicle to be ready. After about a half and hour he came out and offered a loaner vehicle. He communicated through text when my car was ready and the price. Love this Audi dealership

Service dept and process was great. Problem is the price. My 2020 car was there for a 1 year service. It had 4002 miles on it. Oil change, of course. But they also did, what they called “computer resets” (on a brand new car with 4000 miles on it?!?). So instead of a $150ish oil change, the cost was $350. $225 in “labor” when they had the car for less than an hour. That’s what I get for taking it to the dealership

Excellent customer service, Derick stayed in touch with me during the whole process. I’m very happy with the service I received!

Excellent service, pleasantly surprised. I spoke with Brendan McGuire, a very personable and knowledgeable sales associate. He helped me narrow down my search for my next Audi. He spent a good amount of time answering all my questions and helped me go over trims and options once I nailed down a model, drivetrain, and year range. I wasn’t able to purchase today, but I know exactly who I want to deal with when I do! It sounds funny saying this, but a highly recommended dealership! I never once felt pressure to buy, never felt rushed, and never felt like my questions were unimportant. It’s not every day you can say you got over the top service at a car lot. Worth stopping in, decent inventory, great staff. Thank you, Brendan!

Just bought Audi A5 SB at audi burlington. My salesperson Brendan McGuire did outstanding job. Got all information and updates in timely fashion. Overall purchasing process went very smooth.Thank you!

Best service experience I have ever had at a dealership. Everything was organized . Everyone was friendly and helpful. Highly recommend

Brendan is the best automobile sales person I have ever met in 40 years of car purchases. Brendan knows the car at a level of detail that I have never experienced. And Brendan was very responsive to my lease needs. Everything was taken care of for me including the return of my vehicle coming off lease. Highly recommend you work with Brendan. You will be very pleased with the results.

As always I recently had an excellent experience at Audi Burlington. The scheduled service was performed quickly and properly. Derek was great to deal with. I left the lot with with a wonderfully clean car, inside and outside. I really appreciate this complimentary service

Easy to make appointment on-line. Every step of the way I was greeted with professionalism and positive attitudes. Car service was explained to me and everything was clear and as expected start to finish. Great service!

I had my car brought in for a protective shield install. Ray Hebert went above and beyond to making sure I was well taken care while I waited. I was dropped on him out of the blue by the shield install company and I couldnt have been treated any better by him.

Fantastic service.Seamless drop offs and rentals.Terrific communication with updating texts.

There was a sporadic issue of error message popping up on the central console display. The problem was rectified by Burlington Audi Technicians and fixed in a timely manner. I had a very nice loaner car during the repair time and charged nothing because of the current warranty status.

Having one’s car serviced can be about as much fun as a dentist’s drill. However, this is not the case when working with Derek at Audi Burlington. Derek’s extensive knowledge and professional work ethic are a refreshing surprise in a world too often filled with mediocrity. He always manages to get my car serviced in a timely and surprise-free way. And when my vehicle needs repairs, his explanations are clear and to the point (even to a mechanically challenged person like myself). Mostly, Derek treats me like I’m the most important customer he has—and that makes me feel very special. Thank you, Derek! And thank you team Audi Burlington!

Kellys outstanding! Every time I go here, I feel like Im their only customer because the level of care and patience they bring. I came in with a headache and left happy as a clam. Top notch customer care. Thanks Kelly!

Great service, friendly staff. Had a smooth and easy transaction process from the start with Thanh Nguyen. I recommend anyone who comes to this dealership to ask for Thanh, great guy and a very hard worker. I will bring my business back anytime.

They had the car that I wanted right in the showroom! I was able to test drive a comparable car, which really helped me finalize my decision. My salesman (Peter) and the person who finalized the paperwork (Sven) were very patient with me and made the process go smoothly. Great experience!

Derek Brodeur in Audi Service is hands down the most helpful and customer-attentive service rep Ive ever worked with. He took excellent care of my fiances S5, sending me frequent texts of the cars updates and walking me through the best options for her car as needed. I always highly recommend Derek, as he is the ideal people person and should be your go-to if you need to get your car serviced at Audi Burlington!

Great job, everything was top-notch!

Laris was great! Would recommend for sure. Entire team had great customer service. Thank you!! We love our Q5

Getting my car serviced at Audi Burlington is always a pleasure. You are greeted with a smile and the car door opened for you (thanks Mike), the service advisors are wonderful - today I had Kelly- you can reserve a loaner, and the turnaround time on service is excellent. The communication process has always been good but is improved with an automated notice system. The prices are reasonable. All in all I would highly recommend Audi Burlington.

Came in yesterday to look at a 2019 Jeep Grand Cherokee, left today with a 2019 Jeep Grand Cherokee. Couldnt be more pleased with my experience at Audi Burlington.Specifically, Laris made everything very easy. He is incredibly professional yet very friendly and personable, and his service each step of the way from walking in the door to picking up the car today was exceptional and top notch.Overall, the team at Audi Burlington is very solid, and my experience there in the last two days could not have been better. 5 stars all around.Thank you again to Laris and the Audi Burlington team!

The service team was super easy to work with and they fixed the issue with my car very quickly!

Jim always has my best interests in mind. It is why I keep coming back. I wish more folks would focus on the long term relationship like Jim does rather than quick sales and service. Audi and myself have both benefited from this long term approach.

Derek was completely attentive to my needs. Not only did he arrange for my car to be carefully inspected and repaired as needed, but he gave me a delightful shoulder massage and offered completely appropriate advice about how to save my marriage and raise my kids. Plus, he had some great ideas for combatting global warming and bringing the whole world together under a single currency. Finally, he was able to secure a kidney donor that perfectly matched my blood type. No organ rejection so far… Thanks, Derek!

I had the BEST experience buying my new Audi! My sales person (Nicoly) is amazing! Everyone from sales to general sales manager to the finance manger, was so great to deal with and I had a great time during my purchase! I highly recommend Burlington Audi and ask for Nicoly!

Jim is my service contact and he is always able to help me out from a simple text. All my experiences have been positive and the staff is fast and friendly.

Audi Burlington always responds immediately to any issues that I have. This time I had a transmission issue. They provided me with an upgrade loaner car and fixed my issue with minimal cost. (turned out to be a loose hose) I feel taken care of at Audi Burlington and trust them completely with my car. Kelly took care of me this last time and she was great to work with. Responsive, knowledgeable and fast!

Unfortunately my experience this time was not good overall. I booked my appointment online and specifically asked for a loaner, the same was confirmed in my reservation until a day before the appointment when it changed itself to a ‘drop off’. When I tried to sort this out on the phone I was told that I probably made a mistake and did not pay attention to my selection. Needless to say I was upset with the response and I asked for the appointment to be canceled. I received a call the same day to let me know that there was ultimately a mistake with the reservation system, not my fault.My service check in experience was ok. I was assured that the service advisor would be in touch with me within an hour and give me an update on the status, that didn’t happen until I called in myself after a couple of hours to check in. Lastly, during the check in I was specifically asked if there was anything else about the car that I needed help with, so I mentioned that if it was at all possible to remove stickers from one of the rear windows that would be great. It looked like either it was ignored, missed or it couldn’t be done, either way I would have appreciated it if I was informed about it when I was told that the car was ready for pickup. Unfortunately I arrived for the pickup only after service hours so I obviously couldn’t discuss this with anyone at that time. It’s just these little things about this appointment that has left me not so happy about my experience this time.

Derek @ Audi Burlington service was very attentive and answered all my questions and concerns about my Q5. The final invoice was lower than the quote…thank you. Highly recommend him and this dealership.

Kelly is great. The staff is always very accommodating. Kelly went above and beyond to help me with an issue and save me money.

I’ve bought Audis from all over New England but I only trust Jim to lead on required services and maintenance because he’s simply the best!

Kelly was fantastic! She was attentive and responsive, keeping me updated on the status of the service along the way. They even cleaned my super-dirty floor mats. It was a great experience! Thank you, Kelly.

Great experience at the parts counter today. Very knowledgeable and professional