The internet is terrible, constantly fluctuating and not keeping any remnant of speed. Ill have 70 MPBS download and 1.2 MBPS upload, 5 minutes later Im at 1.2 KBPS download and .5 KBPS upload. All day long it goes up and down like some broken slinky with mental issues. I work online and the internet fluctuating and cutting out makes me waste hours of my day restarting the router and internet all across the board. I even installed range extenders and what is supposed to be 5G is less than 2.4G. They talk a big advertising game to get you in the door but never deliver on actual speed and connectivity.

Hands down the worst service I have ever received. I’ve been a customer for two years. My internet hasn’t worked in two months, no technician visits to get it fixed, no refund for lack of service, and can’t even get the issue resolved with their “live agent chat” or the call back number. I recommend looking at other companies instead of entering a contract with xfinity.

You have a terrible service.For two weeks I have been sitting without internet and nobody can help me. My kids miss school because of this. I cant contact the staff. You are incredibly terrible. Never use their services.

Overall, one of my least favorite destinations to have to suffer through. My visits have been okay on some days, horrible on others. Some of these ladies ARE helpful. Some are NOT. Social skills would be nice but dont go in thinking they ALL have them. Comcast is a monopoly around here. They dont have to be good or nice. Cut the cord at once. Only do minimal internet service. Do a promo year deal to get a locked in low rate. Re do it every year.

CONSUMMATE PROFESSIONALS! COMCAST XFINITY IS IN A LEAGUE OF THEIR OWN! Its like choosing between a Porsche or Pinto! Comcast is the Porsche of Technology driven Home Entertainment, Internet Speeds, Home Phone, Cell Phone and even Home Security Systems.

Literally the worst company to try and call. So unhelpful, internet is awful, super expensive. Would never recommend

We ha e been to the Center with questions as weve upgraded our home cable service. Kathy has been exceptionally helpful with guidance and suggestions. So customer attentive, always positive, friendly with a smile.

Ive always had a great experience here. The workers are always friendly, and try to work with you. Way better than calling or dealing with the larger company online.Yes, they are expensive, but there isnt many other options besides Wave cable...and they arent any better for the service.If you want someone to work with you on pricing, deals, and the right setup for your situation, come here.

Went in with the worst of expectations, considering Comcasts reputation, but were pleasantly surprised by the woman at the counter. She listened, recommended fixes, and gave us a way to reconnect with her directly if there were any future issues. Very good experience..

Really nice staff but honestly felt pretty awkward driving to the place because it is in the back of everything. And felt like I was driving where I shouldnt be. So if you feel lost driving there you are going the right place.

Customer service was fantastic, Maureen was very helpful and set me up with exactly what I wanted. She gave me her business card and asked me to call her when the internet was up and running just to make sure it was what I wanted. I did run into a few issues (lower speeds than Id paid for) but the issue was resolved quickly and Im happy with my service.

Eh. With all things, or at least most, anything can happen. Service is usually stable and cost is reasonable. Been rough over the years though. Totally love Xfinity.

I must have went at a busy time- there was a line about 3-4 people deep and only 2 customer service workers (theres only two desks). It took about 15-20 minutes to be seen and the customer service was only average, maybe a little below average. I left feeling pretty underwhelmed and frustrated because it took so long and the lady wasnt even very friendly :( Maybe it was just because they were busy?

Horrible service and after a long wait couldnt even help me fix my problem. You are better off calling then dealing with these rude, snarky, sarcastic people.

Whatever is in the water at the office in Burlington they need to bottle it and sell it to others who have to deal with customer service. What a great crew you have there. Great job!!

These people go above and beyond for excellent customer service, wish their employer wasnt so money hungry, cant believe Comcast is my largest utility in a 4 bed home, but the Burlington office staff make it okay.

The gentelman idelt with acualy told me the truth and said that you have to call in to get the equipment activated. Which is what i have always has to do anyway. All the other people tell me that you dont have to do that.

Waited about 10 minutes. Friendly, helpful service. Gave clear instructions about changing my outdated equipment. No charge.

Megan was very helpful and took the time to get things right.

This support center always provides excellent customer service, They are knowledgeable and reliable. I recommend all in oak harbor to stop by here and sign up for Xfinity.

Good customer service. Waived a fee on our account that shouldnt have been on there. Given it was a communication error, expectations were met to remove the fee.

Got in quickly. They didnt hard sell anything, and gave me some free movies just for stopping by. Pleasantly surprised by the level of service and friendliness.

Service was good in rural Whidbey Island. But spendy. I cut the cord.

They are very helpful and I will be going back when I need their help again.

I want to talk to someone nice and respectful but someone was having a bad day

Faye was extremely patient & helpful with my order. She was polite, courteous & answered all my questions in a caring professional manner!

The ladies were very helpful and great customer service!

The representative was outstanding. BUT AS usual Comcast is under the impression their service is operating using Gold & charge far to much for the services Im paying for.

Super frustrating company 😒Signed up for xfinity mobile.Expected $300 rebate from phone I bought.They then said I didnt qualify for rebate.Dont go with xfinity mobile.

Hard to find. Service was fine but parking sucks.

I do not like you robot phone lady.... There should be an easier and faster way to talk to a representative of an actual store instead of having to answer questions to a robot who doesnt understand what I am trying to do. In the end I just hung up.

Best internet, customer service keeps getting better and love the fact you can call a live person/local person in most areas.

Great customer service and excellent plans from family in need on up

The people are nice, Comcast as a company sucks.

Sadly, Comcast is basically all we have in our area. I would never recommend this company to anyone. I had to tell the technician that came out to my house how to do his job. Instead of fixing our internet cable, he was about to drill a hole into the foundation of my home and just install a new one. He never informed me they were going to charge me a $70 trouble call fee on top of our monthly payment. When I called to ask about it, they just told me it was already “completed” and there was nothing they can do. Hands down worst customer service. Go with just about anyone else!!! I can’t wait to never use their crappy internet again. If I could give negative stars, I would.

The guys that work there are very friendly.

They just want to sell you something. I went in just comparing prices and the lady kept telling me she didnt want me to leave mad! I wasnt even mad lol just asked questions to decide whether I wanted dish or Comcast lol

I must say in all years with Comcast when we go into the service center, service is always great. Now the phone centers are a completely different story seems to always be provlems there. But thw people inaide are great. Kudos.

Weird lunch break closes place mid day and creates long lines but good people working

Wifi is good. It doesnt work % 100 the day you hook it up and you will have to call for help so they can connect to your wifi. So just chill and have a drink and they will help you.

Always have a good experience with this Comcast Office. Much better than dealing with the tele-reps!!

Fast return of a tv adaptor with great service. Comcast is much improved compared to some years ago.

Great place!! Ask for Elizabeth T. She’s the best

The BEST comcast center that Ive been at, friendly and helpful staff

Can be a bit pricey but what isnt now days. Always have been given great customer service.

So sick of half assed service, cable goes out all the time, phone dont work half the time! Called 911 to see if phone was working, and hidey didty poop my nighty, I was swamped with popo creeping all over my property, thanks comcast! Im elderly and need 911 access 24-7!!!!

Our company placed a order to have some lines ported over to Comcast from Frontier as well as add a third line to our satellite office. To do this you have to sign a form. They had us do it 4 times as they kept insisting they didnt get it. Finally, when they arrived to do the work per the order they arrived at the wrong location (even though we only used the location we wanted and they pulled the wrong location from their own files) and was angry and told our staff I dont have time to go to XXX. He then proceeded to cancel our order at Comcast but did NOT cancel the order that had already been sent to Frontier resulting in all our phone lines being shut off! Upon trying to get it corrected Comcast insisted they didnt received the form...even though it was obvious they had or how else would Frontier know to port over the lines. They didnt have the initiative to look for the canceled order and entertain the idea that the customer was telling them they made an error and should try to fix it. They said we would have to send another form to place the order (remember it took 4 tries over 2 weeks for them to acknowledge it the first time) AND they couldnt get to it for nearly TWO WEEKS. They actually expected us to go without phone service in a medical clinic for two weeks. We went back to Frontier.

I have never been so cheated!They refuse to cancel my service and my contract has been up for over two years.They just keep billing....Word to the wise, DO NOT CONDUCT BUISNESS WITH COMCAST!

Went in to get help on how to add a device to a wifi hotspot but they dont do that there...then i suggest removing the word service and switching it to payment

The customer service person was very helpful and friendly.

Service and friendliness with the staff was great but they are high priced AND they play a game every time your contract ends.

Very poor customer service at Burlington Wa office. Kept hd service was provided new power cord but wasnt given the hd cable cord needed to use tv service. Had to travel 26 miles the next day to pick up the cable cord I needed. The rep wanted me to do a survey telling the company what great service she provided me. I rate the service a flat 0.

Great personal service. Upgraded all our boxes no charge

Im not a fan of Comcast, and they failed 3 times to complete the fix of their admitted error. Took the regional manager to finally get involved and make the changes to the account..

Still needed more help from Samsung!

Very good customer service ! It sure beats the poor and miserable of the call line.

1 star. Because for some reason 0 stars still isnt an option. All of the horror stories youve heard are true. Absolutely the worst company Ive ever had the displeasure of dealing with.

Theyre ok, but probably shouldnt badmouth Direct TV, which was very unprofessional, but made me happy I left Comcast. Im saving $90 per month with Direct TV and AT&T wifi.

Can not get through their automated service to an actual human no matter what buttons you push or directions you follow. I was calling to connect service. Glad I didnt. If I cant talk to a human, I dont want their service. Will take my cold hard cash and contract elsewhere.

Amazing service and great products.

Comcast service has to be the worse service in the area. Its beyond awful as I cant seem to get thru a single night without massive service interruptions. Try frontier or some other service for internet.....the absolute worse. When I call the service dept I just get an automated answer that says we recognized there are outages in the area....night after night after night.

I needed to drop my service to just internet and it was done.

If I could give it zero stars I would.Terrible terrible terrible customer service. The ladies at the counter are rude. I have lived in 3 different towns. This cable company is the absolute worse.

The sales ladies really listen to you and help you as much as they can.

They keep adding services I never ordered to my bill! Then only wanted to give me a partial reimbursement. Had to remind the rep of just how illegal it is for them to pull crap like that on their customers. Trying to find another cable provider. Tired of being ripped off.

Overpriced rude people horrible everything

Awful public location. They tend to hand out DVR cable boxes that ARE NOT stable. Constantly freezing while streaming on demand content. Have gone through 6 cable boxes in under 6 months, fact.

Really nice helpful staff.

I think there should be a HUGE class action lawsuit paying the customers (past customers to current) for monopolizing the TV world into paying almost a quarter of what average mortgages cost monthly! Shame on you Comcast!!!!!!

Great people

Pick up TV boxes to repair, expand or upgrade your system.

Theyre getting better.

The cost of. Cable goes up. Every time you turn around you cant afford to have a lil entertainment they lovk u in and from there your drained

Awesome service.....great attitudes

Paying for WiFi that doesn’t work

Smaller store. Had a ten minute wait. Friendly staff. A little hard to find.

This place is a horrible wait time. I waitrd an hour just to switch my box. The ladies behind the counter need to pick up the pace. Ridiculous

Kept outside for hours waiting on the employee to get back from his lunch break

Horrible internet and horrible customer service in store.

Just dont do it. Youre smarter than this. You know its not worth going through this company. They will mess you up in anyway they can, at every opportunity.

Not easy to deal with. Very disrespectful.

Really great customer service

Customer service will destroy your life and make you hate humans which will lead to the depression that shortly follows that may or may not lead to suicidal thoughts...

Good customer service

Dropped equipment off, a bit of a line about 25 minute wait

The customer service rep told me to go pick up my equipment at this location and that the location was open until 700pm (on Saturday). When I arrived the hours posted on the entrance stated the place was closed all weekend! Waste of time!!

Comcast is just A HUGE PAIN IN THE BUT. 200 A MONTH FOR YEARS 0 CONSTANT EQUIPMENT FAILURE

Expensive. Show constantly freezes or goes out. Recently quit service

Lovely staff

Not a big enough staff for the number of people that will come in at once.

Comcast is the worst company I have worked with in my 40 years of being in business !!!!!!

Fast and easy.

Nice people.

Very helpful!

Profesional and timely

I wish the place and parking lot was bigger

What a freaking mess this place is there were three people standing around one person helping the other two helping the other person what should have taken 10 minutes took about 25 minutes and then there is no other Comcast station to return or to get stuff for at least a hundred miles

When is there ever NOT an incredible line up?

Wonderful, helpful staff

Long lines!