Excellent service from Nancy, who did a great job of helping me choose the right chair by explaining the pros and cons of various features and choices. She followed up with the manufacturer and gave updates of when to expect delivery. There are a lot of nice products there, and professional service. Highly recommended.

My wife called the store, explaining that we needed to get the wedge within 3 days, as she was heading out of town for a medical reason. The woman on the phone (receipt says her name is Kat) offered to personally deliver the product on her way home from work (out of her way) that day. This was not a very expensive item either. That is unbelievable service and empathy for the customer. I am absolutely amazed. The world needs more people like Kat.

They have great service at the store and extremely comfortable products.I went in looking to buy a new pillow, and Kat pointed me to each of the pillows that might suit my needs, giving me a full description of each and allowing me to try that out until I found the right one. She also found a coupon for me when I was checking out.The pillow I ended up choosing was definitely expensive, but its the most comfortable pillow Ive owned in my life and I cant imagine going back.

Short version: Prices are the same as Amazon, superior products, great service, you get to try before you buy and take it home that day.What a great experience I had yesterday at Relax the Back.I first shopped on Amazon, but the shipping would take a week. Luckily, I decided to look at the RTB website, because they’re local. The prices were virtually identical. That was the first pleasant surprise.I made it to the store with only 5 minutes to spare. I wanted to test the back rollers out and assured the store associate that I was aware of the time and that I’ll only be a minute or two. he said “no problem, stay as long as you’d like”. I’m used to associates trying to get out as soon as the clock ticks closing time, if not before. This was my second of many pleasant surprises.I got talking to the associate and learned his name. It is Jullian Coleman. This is where my experience began to far exceed what I could have possibly expected. I was just buying an inexpensive back roller. Jullian clearly loves what he does and is very knowledgeable. I was there because my back hurt and wanted relief; Jullian seemed to be empathetic to that.It’s now after closing time. He asks me if I’ve ever tried a zero-gravity chair. I said no. He got me set up in one and it was the best my back has felt in over a month. Like I said, he loves what he does and it shows. We talked all about the chairs, the company, back relief tips and before I knew it, we were talking about our families and where we live. To make a long story at least a little short, I stayed until past 7 PM! The store closed at 6! I felt as good or better than I do after a PT session.I made sure to get Jullian’s card, because I couldn’t wait to write this glowing review. The products are superior, the prices are the same as Amazon and I was able to take it home that day. The best part, by far though, was Jullian himself. He loves what he does, is personable, kind, friendly, knowledgeable and hard working. When I left an hour after closing, he was still there working. I can’t say enough about Jullian. I feel like I made a friend and RTB earned a customer for life.

Great products, we purchased a foot/calf massage machine that we really like a lot and the office chair has been great. They stand behind their products and its appreciated.

Very positive experience. Had difficulty getting the adjustable wedge system using the e mail system. Great customer service at the Burlington Store. Very satisfiec.

Fantastic customer service the products are exceptional albeit a bit pricey

The store that will meet your home office needs! I needed a chair for my home office and thank goodness I found this place. Like most people, if I’m going to buy a chair, I need to sit in it first. Relax The Back has so many models with various levels of lumbar support which allowed me to find the best fit for my body’s needs.Nancy and Julian couldn’t have been more helpful and were beyond patient as I tried every model. Highly, highly recommend!

I am very pleased with my Le Blanc recliner purchased at Relax the Back. Jullian Coleman, the sales person, was super in assisting me with this purchase. I went to the store several times before I made my selection. He was extremely helpful.Barbara Freer

I need an extension for my zero gravity chair. Nancy was very helpful and also provide the information needed to install the add-on. I also considered a laptop attachment which is another value add. All and all, I have found dealing with Relax the Back in Burlington a pleasant and rewarding experience.

Julian was very helpful in explaining my options for an ergonomic office chair and going over them with me. I am very happy with the chair and grateful for the amount of time he spent with me and his courtesy and patience.

Relax the Back has a comprehensive inventory of high-quality products that address just about every issue/need you might have. However, what sets this store apart from any other is the superb customer service provided by the manager, Nancy Hendrickson. She asks questions, makes recommendations, and helps you find just the right product for your specific requirements. She also goes above and beyond by making you feel valued as a customer. She remembers the items that you were interested in and keeps notes so that if you go in again, she already knows what you had previously looked at/considered purchasing. These days, this type of customer service is rare and when you find it, its like finding an unexpected treasure! Other businesses would be wise to emulate the high standards that Nancy sets for customer service. Its not enough to sell great products; if the buying experience isnt positive, youll alienate potential customers and lose opportunities for repeat business.Well done, Nancy! Thank you!

I received good service while in the Burlington store. I was also impressed with the gentleman who met me on a Sunday in the closed Needham location ( and in fact He made the sale of your Xchair product but due to limited stock I had to go to Burlington to try the model I wanted). The gal there was very knowledgeable too. I bought numerous products in addition to the x-chair and was told it would take a week or two for the chair. Since then, I’ve called twice to ask if the chair is ready yet and only got a voicemail. I’m disappointed I did not get a call back to tell me the chair is late, or when I can expect it. Makes me think you went out of business.

I found myself at RTB after being dissatisfied with an online purchase of a chair. Beware the online purchases with Money Back trial periods - they are often less significant restocking fees.Nancy at RTB was a great help during my entire office chair shopping experience. It is a great, no hassle, experience. Highly recommended!For a chair you should shop in stores so you can try it before you buy it!MOST COMFORTABLE CHAIR! Lifeform Highback!

Try the anti- gravity chairs! (I think thats what they call them.) Theyre expensive but if you have back trouble youll feel the relief immediately. I was there to see the chiropractor at the Joint that is in this location as well. 2nd time there when in town. Great doctors and a great collaboration to have these two together. By relaxing in the chair, which they nicely encourage before seeing the chiropractor, it helped with my adjustment even more.

I found out a few days before shoulder surgery that I would be sleeping up right. I wanted to order the pure fit bed wedge system... I called the Burlington store and found out shipping was going to be 79.00!!! I live on Cape Cod and the store was over an hour away, so they sent Steve, a coworker to meet me at the bridge and deliver this bed system to me so I could have it before surgery! Now that is service with a smile! I have never had any sales store or sales associates care so much about my well being... This store was awesome and so was the Needham store. I called both and they are sister stores so they were both outstanding. Thank you Steve for being my hero! And thank you Nancy for setting everything up!!! You all rock! By the way the Pure Fit Bed wedge system is awesome! None better! God Bless Brooke :)

Thank you so much for the great service you gave me awhile back! I was looking for the blue peanut neck pillow - you didnt have it in stock but got it ordered and shipped to me. Great service and I was glad to be able to make my purchase through the bricks & mortar experience! And the thank you note you sent - which i just found again;) - prompted me to take the time to actually write a review:) Ill be back soon to buy a make-your-own pillow...

Friendly and supportive sales staff. Nancy went the extra mile to make our experience very pleasant. I would shop there again!

Nice store which focuses on various types of ergonomic furniture.

Great customer service always feel welcomed when I come in. Noticed great results and relief even just after first visit. Overall great experience

I walked in and was told a $1500 dollar desk was on sale for $700 bucks! Very high quality adjustable height work desk!!The two gentlemen helped me load it in my car and I was on my way!

If you have any back, neck etc. pain or just uncomfortable- Relax The Back has a miracle cure for any situation you have! Products selection is huge, products are far better quality than anything else you have tried. The service is spot on and will spend hours with you until you are completely satisfied. My orthopedic doctor recommended Relax The Back to me. Answers to your prayers and dreams.

Overall happy with the experience. I went into the store after finding the support chair I wanted online. I knew exactly what I was looking for, saw the price and everything. I walked in and the woman was friendly but assumed I wouldnt want the item I specifically sought after just because it was $300. I let her know I did my research so its clear I was okay with the price. Even though Im 25, I could buy 3 of those if I wanted to. I understand Burlington is a higher income area, but one should never assume someone cant afford something. She suggested an acu ball which I do not like as much as I thought I would but thats fine !

They were so helpful. Really listened to my issues and made suggestions. No pushy sales people.

Nancy was very informative about your products and I like the pillow I purchased. It has eased some of the tension in my neck.

I placed an order for a replacement mat for my Lafuma chair. The order was quickly taken, followed up and delivered. I would recommend Relax the Back for their service. Thank you.

They are super helpful, have great expertise and make it very easy in every respect

Outstanding service we love the Relax The Back store !!!

Nice atmosphere and an excellent sales person was there to answer all my questions. I will go back if/when needed.

Way more professional than the Newton locale. Bought a gift here. Would visit again.

Theres inappropriate photos are being posted on Facebook that needs to stop this is a child friendly family oriented site Facebook should be ashamed of allowing search healing of pictures on the site take them down and cancel those accounts that youre allowing thank you.

Excellent customer service and expedient followup changes to accommodate my individual needs.

Store is clean but the staff was a little vauge. I guess we didnt look like serous buyers but it takes to decided to but a 5,000$ chair. Other than the standoffishness I will go and a chair, when Im ready, maybe not this store??

Shelly was an excellent help.

Exceptional