You have a very professional team at this facility. Everyone is very polite. I have only had the tractor for a very short time (only 12 hours on tractor) but am extremely pleased with it including the bagger which was just installed and used once so far. Tractor cuts smooth and level and more quickly than any of my past 3 tractors. Very good equipment. Hope it stays this way.

My husband works for this company an loves it an enjoys everyone he works with an for. He said they treat him like family as he is important part of the company. He comes home in a great mood everyday since he has been working there. This location i know has great people . They care about everyone as family. Thanks Williams family.

Hello, West Central Equipment in Butler is my go to parts for both of my John Deere tractors. The people in sales and in parts are great!! If they dont have the part you need, if can be ordered and will arrive in a timely fashion. Lots of inventory here to look at and a very knowledgeable sales and parts staff. Someday, I would live to buy a 1025r backhoe. Right now, they had tons of them on stock. Love this store and John Deeres. New Alexandria store is a great store too!! Butler is my favorite, though. God Bless, and make sure you stop, Keith Hampshire....Follow up review, visited store on 1/21/20 for some filters . Ben at parts was very helpful and visited with salesman Rick Bombara, great guy, has been with company a long time. Really appreciate Rick!! ...You have to stop in and check whats on inventory, lots there to look at and deals to be made!! Adding more pictures!! God Bless, Keith

I had a terrific buying experience at West Central Equipment in Butler!Rick Bombara helped me with an online quote, ensured the tractor got built from in the crate in time for my test drive and provided a haste free deal closing experience.Can’t wait to get my new X-758...the tractor of my dreams!

West Central Equipment went above and beyond for me. When my lawn tractor broke down I thought I was out of luck. I called West Central and not only did they find me a mower. They answered all my questions and delivered the lawn tractor to my house in less than 2 weeks. I will be sending all my friends and family to them in the future.

Took my 145 in for service & ended up buying a 1025-R. Ron was a great guy to deal with in sales & Dustin for service. I’m very happy with the way they treated me, very professional & polite & took the time to explain & answer all my questions. Thx again guys !

I had (years ago) worked at a lawn and garden tractor dealership, sales and service so am not completely unfamiliar with smaller equipment. I bought my 2018 1025R at the Butler store, my Salesman is Ron Filipiak and the experience could not have been better. Ron guided me to the exact machine that I needed, explained everything completely and made the deal that I think was very fair. My first visit, I let him know that I would be visiting his competitors in the area and he welcomed that, all while cautioning me as to what to look for and he was spot on.There was a service issue with my tractor and it was handled VERY efficiently (under warranty) and the machine was picked up and returned quickly. I am VERY impressed with your sales, parts and service staff as all of my experiences have been great. I am sure that my purchase is small potatoes compared to others but Ron has always remembered my name and what my needs/wants are and always has time for me. That really impresses me! Thank you WCE and especially Ron.

Delivered 2 tractors for basic service. 2720 hydrolic leak that I paid to get fixed was not fixed. D130 that worked perfect in the Fall, I was told that that it was not worth doing maintenence on. They kept the thing while I bought a new one. Communication and coordination was absolutely horrible. Grant got involved later and helped somewhat.

Great service. Honest. Easy to deal with. :)

Good service. Prompt part retrievel.

Top notch! They are willing to go the extra mile to earn your business. Quality products and competitive pricing! When you go in ask for Rick Bombara. He is very friendly and knows just about everything about tractors. He wont badger you like most salesmen. I am very pleased with how Rick treated me and I recommend him to anyone. Keep up the good work!

Good helpful people.

Called to find out about a John Deeregator for my grandson, they were very helpful!

Friendly and knowledgeable.

Lots of choices on the smaller John Deere tractors. Very clean showroom and friendly service. My dad didnt find exactly what we wanted, but he ended up walking out with some pamphlets. Im sure the salesman was a bit disappointed, but thats okay. Well keep looking.

Great experience. Quick and easy. Ron was fantastic. Highly recommend.

New to Butler County & PA. Thankful West Central Equipment meets our John Deere & Stihl service and parts needs. Friendly staff. Very helpful.

They were very helpful diagnosing the reason my mower wouldn’t fire up. They had the parts I needed and was able to get it running without taking it in to be serviced. Very professional staff thank you

Awesome service! Timely and fair!

We gave them time to get ours Tracker done but said they wasnt done with it

The gentleman in the service department Tom and John were extremely helpful and persistent. My tractor presented some challenges for myself and the service team. They were successful in fixing an electrical problem but twice after getting the tractor back home it wouldn’t start. The service team shared with me my frustrations with the machine and indicated that they would do all the transportation required to and from my home (and I live about 30 miles from the Butler location). They worked relentlessly on the tractor ensuring they corrected the problem and communicated with me frequently on the progress. They treated me fairly with respect and reported to me that the problem would be covered by warranty. I couldn’t be more pleased with their efforts. Thanks so much Tom and John and the rest of the service team that helped service my tractor.

Dustin has agreed to pick up the tractor and deck to see what the issue is with no charge for picking it up. He was very prompt getting back to me.

Absolutely terrible customer service from the general manager down to the service department. Bought brand new stihl chainsaw. The saw was not running as expected. Next day saw wouldn’t start with fresh gas and oil. Took it to service dept was told I’m flooding my engine and don’t know how to use my saw. Ran saw for about an hr saw would start after a 10 min sit. Took it back was told again I was flooding the saw and didn’t know how to run the saw. Saw went through 5 spark plugs in 3 hrs of running. Finally was running saw and saw completely cut off. Took to service asked for compression test. They told me I need a carburetor and didn’t know what my compression was or what the manufacturer says compression should be. The service manager was rude and wouldn’t give the saw back until I paid for the diagnosis of bad carburetor even though I asked for a compression test. Contacted stihl took my saw to ss&c tool. They tore saw down and found it has major scoring on rings and pistons as well as cylinder walls. Called and spoke to Gary about what they would do for my saw and they told me they would only give me my diagnosis money back from the most recent time And to go buy my saw and future products from a different dealer which I’m fine with because the customer service is terrible and the managers are rude and don’t listen to the customer. I would never recommend anyone buying anything from west central tractor. I would rather drive to California to buy my tractor this spring then deal with these people. My chainsaw is now just a big paperweight and I have to buy a new saw with no help or discount from west central. DONT BUY From this company.

Not much of a selection, disappointed

Slowest parts counter ever dealt with

They had everything I needed and they are honest folks

Big store

No, hello. Walked through the store, no approach whatsoever by anyone. Must not want to sell their equipment. I might add it was not busy either. Seems although many of the fellas just sit at desks.

Very prompt and excellent service, my tractor seat was cracked and they got that replaced under warranty (which doesn’t always happen) .... they waited a few minutes past closing so I could pick it up 👍🏽

The best great prices sales staff is everything going on go here first and last your visit will convince you that this is the place to take your business excellent parking handicap accessible clean inside and outside of well maintained facility plenty of equipment to meet your needs

My Salesman was great! However the only Complaint I have is that I had to hire a tow truck to bring it to my home because it was going to be 3 weeks before it could be delivered. Then when it was being serviced at its 50 hours, they came, picked it up, changed All the fluids when they said they were Only changing 1 and of course the Bill was Over $300 dollars! Then I was told that it would take Weeks to have it brought back to me. The day that it was supposed to be delivered, they didnt bother to call me and let me know that it was Coming the Next day! Buy equipment from this place, but Im not taking it back for Any other Services! The John Deer is a Beast and pretty much has done everything that I needed done. West Central needs Better Communication Skills and a much better delivery system!

Fast friendly and knew what they were talking about

Took time to answer questions from a newbie. Nice folks

Had an older sst rider that had some turning issues. They took care of me and even cleaned the tractor. Very organized when you come in for service. Will use again.

Great sales people who are friendly and answers all questions

Ive called 4 times at different times of day trying to get a part ordered and not once has the phone been answered

Very pleased with process and communication.

I want to commend NATHAN FIELD ENGINEER OF THE BUTLER STORE for his knowledge and ability to service my JD 6200 today was very helpful on showing me some of the adjustment on the hydraulics, he made sure all was well and area was cleaned up ! Dont know who sees this bit Nathan thanks ever so much !

I recently had an issue with damage that was done to my lawn tractor. After posting a review, I was contacted about the damage and the issue was handled swiftly and professionally. I appreciate West Central Equipment going out of there way to handle the situation.

Similar experience as Mike’s below. I called the Butler location to have some service done on my tractor, they scheduled a time during the week to come pick it up, I took a days vacation from work and no one ever showed up. No courtesy call to let me know they weren’t coming and still haven’t heard from them. This is very unprofessional and not the way to operate a business. Do yourself a favor and find another dealer to do your service work and for that matter purchasing any equipment from them. I will be taking my business elsewhere.

Great place to find JD partsStaff was very informed and courteous!

They are ok,but did not fix the problem I am having with my Johndeere gator?

John Deere parts

Worst experience dealing with a salesman that cant give a bill of sale to my husband but wants the money down for tractor.Was gonna buy a John deere tractor pkg but after the experience I shared with this salesman gave my husband a bad taste in his mouth.I guess he will buy a kubota instead.Im sure the owner of this Butler store would not be pleased....

Salesman Warren was very nice and patient.They are great in competitive pricing

Seemed nice enough. My husband and father met the owner when they were looking and he was great. We went to buy it today and the sales guy mumbled something about points and complained that any credit card charges over 3K costs them a ton of money in fees so we couldnt charge the whole thing on our card...ummm...really wish we were told that when we first asked if they take credit cards. So I had my husband cancel our order so we could buy from a dealer that will let us use our credit card...the sales guy had no interest in getting the sale. They could have processed three transactions under 3K each...but no...they just werent interested in making the sale to us.UPDATE: Thanks for the response but no thanks. Now I feel like your dealership was ripping us off. I purchased the same equipment from another dealership and saved over $500...and they had no problem putting the near 8K order on my credit card. I wanted it on my card for the points...I dont need or want to finance anything...

Terrible customer service. Waited over 5 minutes to ask 1 question, and no one helped us. Ready to drop $600 on a Honda mower that I will gladly give another vendor.

Excellent selection of equipment!

Staff is friendly/helpful

Best for everything John Deere!!!

Great people good service

Nice to deal with

Good

Too long of a wait to get waited on. Then the employee had no idea what he was doing. Very high prices.

Only visiting

Was not there

Cant go wrong with any John Deere equipment. West Central made my purchase easy. They prepped and installed the extras, filled up the tank and delivered right to my door. Efficient service and nice people.