The work these guys did on my vehicle was great.Only complaint is they were swamped with business so my repair took some time!
Wont use anyone else. Honest and go the extra mile to take care of your car.
Expensive BUT worth every DOLLAR!! Great bunch of guys!!!! Professional!!!
They are very polite very good customer service very pleased with there work i would recommend them to my family and friends.I like them very much.
Fast service. Friendly and helpful people. They will look for the best product that you request. Great Service and Great Price.
Nice people knowledgeable,do what you ask in a reasonable timely fashion @ a fair price.
Very nice when I had to cancel my repair
Needed my tires balanced. They got me in and out in no time. They were nice, truthful, and trustworthy! Told me my rim was bent so he put in on the back. My car rides so much better now thank you. I will return to you for service!
Eads has always done great work for me and my family!
Knowledgeable mechanics, great front desk staff and quick service.
Very genuine people! My go to as long as they have openings.
I highly recommend this place!! Super nice guys. Great service.
My wife and daughter had a flat tire. I was not in town. I called Eads and they would not help my wife. This is not the first time this has happened. They will never get my business again. No Costumer Service.
Reasonable prices. Courteous owner. Fast service.
Good atmosphere, friendly, honest work. A great place to have your automotive done.
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I have bought several tires from easds I really like this tire shop he is straight to the point and very knowledgeable.
Awesome place and awesome people. This is a first rate operation. I will not take my cars anywhere else! They truly care about you and your vehicle. Thank you!
Ran over something on the interstate and car was dripping a clear fluid. Called about appointment and was told they could look at it immediately, but may not be able to fix it immediately. Took it right over and 15 minutes later was asked to come back and look at it with them. Car was apparently dripping water that had been pooling on the plastic under the bumper, so no leak! They were fast, honest, and extremely polite. Had my oil changed while since I was there, and with the coupon I was given it was within $5 to $10 bucks of what Id have spent at Walmart.
Let me start by saying that I have found in this day and age, most companies dont know the first thing about customer service. Eads Automotive is most certainly an exception . It is so rare to find any company that provides the service that Terry and this company does. Professional, honest and the best auto repair around.
Terry and his son, Josh, know me by name and have been taking care of my cars for years! I recently purchased a new vehicle and made the mistake of taking it to the dealership for its first two service visits. I am back to taking my vehicle to Eads and they are friendlier, more professional, more knowledgeable and CHEAPER! Thank you to Terry and his wonderful staff!
Terry & his crew are friendly and provide great quality service at reasonable prices. First time I needed them in years, but I felt like they treated me like family.
I have been taking my vehicles to Eads Automotive for about 15 years. I have always enjoyed visiting. Eads never does any work without authorization, but they will look at things and make recommendations, which is so important for planning maintenance. The prices are always fair, with the final price being pretty darned close to the quote, if you ask for a quote. They always make sure the issue is resolved, and if not, will fix it to your satisfaction. I cannot recommend any place over Eads. You will ALWAYS get quality service from this business.
They came to my job to look at my vehicle and went way out the way to make sure i was happy. Even offered to give me a ride back to work and to pick me up after being fixed to get me back to my vehicle. Also i get text messages from them afterwards asking if my vehicle is doing good. Very great service. They are very busy sometimes due to the good work they offer so be patient because they will take good care of you.
I drive an older vehicle, so does my child. I have complete trust that Eads will keep us safe on the road. I also have complete confidence that they will not run up extraneous charges. They will give you a true picture of how long the work will take and will stay on schedule. I wholeheartedly recommend them!
Beware they took the timing components off and wouldnt put it back together. Because they said it wasnt worth fixing. Worst customer service and very expensive.
Just traveling through and had to stop in to get something checked out. Everyone was great. The only problem was they couldnt figure out was what wrong with my van. They really did try. And it made it to where we were going 300 miles from there.so I guess just a fluke. But a great shop. AAA approved as well. You get 10% of labor and parts if you have AAA.
Always a pleasure Terry always picks up my car and returned it to me theyre always very nice and pleasant and I have no complaints on their work. I have referred my daughter and my son-in-law I feel safe sending their vehicle there and their prices are as reasonable as they can afford to be. Terrys been working on my mom and dads cars for mini mini years and they have no complaints as well. I give them a five star if I could I would give him more stars.
Moved here bout two years ago and needed to fix my vehicle from just normal wear and tear. I normally fix my own stuff when the time comes but this fix was something I couldnt do on my own. Heard from a family member about Eads and how they were pretty good at what they do and at a fair price. Was not disappointed at all. They fixed my vehicle and even told me about other stuff that needed fixed soon. Stuff I could do myself. Found myself a new go to mechanic when I dont have the know how or tools. Oh yeah, its pronounced ( EEDS ) Not (E-ADS ) in case youre wondering.
They was fast and friendly...excellent work you guys!!!
Always great service. Have my vehicle ready on time. Super nice people and a fair price.
Ive been here 3 times and have had nice experiences. Great prices and pretty fast service. Definitely give these guys a try.
Eads is an awesome place to go for anything you need on your vehicle. If they make a mistake, which is rare, they always make it right. I have taken my car to other places, and always regret it, but Eads I never regret taking it there.
This place couldnt diagnose an electrical problem on THREE tries, yet charged me full rate each time. On the third visit, Terry Eads insinuated I was the problem, and I should go elsewhere. He basically ripped me off three times and never fixed the problem. One star rating which is two more than he deserves.
I appreciate so many attributes of Eads Automotive, first of all being quality. At first, I was rather put off by the prices (which, by the way, are NOT at all extreme and actually are competitive), but you know, the automotive service, the customer service, and the downright honesty is just absolutely worth it - and their service warranty cannot be beat. And to top it off, they are awesomely nice people. I will not only continue to trust them with my vehicle, but I do and will continue to recommend them at every opportunity.
Took my truck in to get serviced and they replaced my shocks and struts. My truck has been running better and I am pleased with the service. They kept me well informed of what was going on and the price. Will be using them again.
I took my 2001 Jaguar to Eads Automotive to have my vehicle checked and to have my front end repaired. Mr. Eads and his son provided outstanding customer service and explained every aspect of what they would do to check my vehicle and repair my front end. Eads automotive provided a comprehensive check of my vehicle and an itemized estimate of the cost of the repairs. I felt the cost was fair and I did not feel like Eads automotive was unethical.Once, I picked up my vehicle and checked the repairs, I was completely satisfied. Additionally, the work on the front end of my car came with a 30 month, 30,000 mile warranty. I highly recommend Eads Automotive. Its great to find a car repair shop that you can trust to repair what needs to be repaired for a fair price.
My car died. I suspected the battery, but EADS also found alternator issues and gave me a quote. I left the car, and the next morning they called to say they put in a new battery, rechecked the alternator and did not believe I needed a new alternator at this time. I am impressed with EADS quickness to deal with my car problem, with their pricing and with their integrity!
Took in our car for an inspection we were very satisfied with their service. They treated us well and explained things clearly. They also sent us a digital report with pictures and description of everything done.
We are always happy with the service at Eads. We have known Terry for a number of years. The work has always been top notch and professional!
Service great, trustworthy people. The shop a woman could take her car to and be treated properly and not be afraid of being ripped off. They have always been fair and explained everything they needed to do to fix my vehicle. Recommend Eads to all.
Reflections dropped my truck off at Eads to get alignment done after an accident. Was told I needed parts for alignment and was told by owner that labor to install parts was $80. After I bought parts and brought them in, the owner wouldnt let me pay for the labor. Why? Well got a bill later for $120 in labor. When I called them about it the owner said because I didnt buy the parts from him he had to jack up the labor so he could make money. So... I find the parts for $90 less then they want to charge, the exact same parts, and now they change the labor charge without my permission or notification to $120! Way to stick it to hard working veterans trying to stretch a dollar. Lets change the price for the same job by %50. I will never do business with them again and Ill also make sure my truck never makes its way back to Eads from any other business as well. They need to take down their We support vets sign also. Seems they change the price a lot, I read in other reviews.
I didnt feel at all welcome there due to the judgemental nature of the owner, and I also felt like he was intentionally offering me a bad deal (ripoff) because he didnt like my looks.I went elsewhere and saved a lot of money and felt a lot better about my transaction.
Ive had both my car and truck in for various repairs and have found their work to be top notch. I highly recommend them as a fair, honest repair shop that does high quality work.
This place is great, the staff was super helpful and willing to go the extra mile to help you out. Observed the staff helping an elderly couple, and they kept saying yes sir and thank you over and over. Great guys!!!
We have taken all of our vehicles here for more than ten years and are always satisfied with their service. Terry, Josh, and their crew take great care of us!
Great team to work with. They were originally recommended to me by another repair team, which is no longer in my area. I have been completely satisfied with them each time I needed them.
These guys have always done great work on my car. Based off of research and experience their pricing is competitive. Very trustworthy mechanic.
Mr. Eads and his sons were friendly and knowledgeable. Mr. Eads gave good honest advice, and even encouraged me to buy tires elsewhere since I was about to move out of state and might have difficulty taking advantage of the tire warranty if I bought them from him. They did a thorough and helpful inspection along with my oil change, walked me through the problems they found that could wait and pointed out what I might want to get done soon and why. I have an old, high mileage car and these are just the kind of honest guys I feel I can trust to help me keep it running without trying to fix unnecessary issues. And no, Im not a friend, family or employee, just a happy customer who found them on Google.
Very nice folks here. I think you will enjoy the service here.
This shop and everyone that works here is Amazing! Without them I dont know what I wouldve done.First off, my truck broke down about 23 miles out from there location off of I-40. I called them from there and Josh was nothing but a nice and honest. He called me back within minutes with a quote on the repair. My insurance company towed it in to their shop and in 15 minutes being at the, we had an exact estimate in our hands. The mechanic in the back was honest and helpful explaining the situation and what not. They were closing for the day so we locked it up and not being from here, we had to find a place to stay and find a ride. Well every employee at this shop checked on us and made sure we were OK and if we needed a ride they would give us one. Well the owner himself, Terry gave us a ride to a nearby inn. He even walked in with us to make sure we had a room before he drove off. Next morning we stopped by the shop with my situation and Terry and everyone there kindly worked with us. They helped us so much and one day I will return the favor.All in all, this shop is nothing but the best. They definitely have their priorities straight and their customer service is amazing. I wish I could do more for them but Im hoping that this review will get the word out bout their shop and that theyre are great people out there in the world still.Thank you so much for all your help and kindness. I really appreciate it.
Very nice people and they know their tires.
My parents and I have been using Eads for years. They always give us excellent service and stand behind their work. I will continue to use them as long as I have a car to drive.
Ead’s has always provided top notch and timely service for my vehicles. Wouldn’t trust anyone else. They have done everything from fix leaky tires to major component repairs and haven’t failed me. Highly recommended. 👍🏻👍🏻
I live in Alabama and broke down on the interstate. Turns out my trans went out and it was to late to contact the company that built it. They drove me to a hotel and picked me up in the morning. The worked with the trans company and removed the trans and shipped it to them to be rebuilt because it was still under warranty. It took the transmission place several weeks to return it, but Eads never complained about my truck taking up space in their shop. Great people, great shop. Thanks for everything.
Excellent service and quick!
Very professional mechanic shop. Clean, easy to find, great service. Thank you so much for your help today.
Terry Eads and his staff have always provided professional service with a hometown feeling at a very competitive and affordable price. I highly recommend them for all your automotive needs. Brian Evans, Cabot, AR. #personalservice #itsmorethanjustaboutprice #treatedlikefamily
The nicest hometown people. Prices are reasonable, great service, smart mechanics
Terry and his crew have kept my business vehicles safe and running for years. Couldnt be more pleased.
Outstanding service! Trustworthy and honorable! And great price to boot!
Terry and Joshua wonderful came in with a busted car left with the awesome running vehicle thank you guys so much I thought I needed a new car
Fast, friendly service. Very reasonable prices, good quality of repairs
Terry, Josh and Dustin continue to be some of the finest folks Ive ever dealt with when it comes to auto needs and service.
Fast service, all costs were discussed upfront. Satisfied customer
Brought my truck in for a small problem, and they went through it completely to find other issues I wasn’t aware of. Awesome!
Excellent customer service. Always works our automobiles in when we have emergencies.
Very reliable automotive repair, tires and Christian family owned. Highly recommended!
Great customer service. Was willing to change my oil 15 minutes before closing. Honest people.
Had a appointment to have my air fixed on my car. Mr Eads came to take my car back and took many photos of my plate inside and the front of my car? He never spoke to me at that point. I offered that it had a new compressor and had been serviced by a licensed AC installer and I needed a mechanic to get it to come on. I was told that Eads was a licensed VW mechanic, and I had always used Eads before that was recommended to me from a close family friend who has since passed but was also a friend of Mr Eads (Buck Berryman) All the staff was very nice to me and while they were working on my car Mr.Eads came in complaining about how my car was holding up his other jobs and that I would have to come back another day. He treated me very rude in front of his customers and staff. The staff apologized for how he had treated me so I got in my car and when I drove off I had four codes on my dash came up I called back and they said they would fix it all when I come back. I am sorry but I just cant afford another day for it to get looked at and to be treated so bad. I am hoping to find a shop that can help me fix it. I am disabled and would like to have ac.
I depend on Eads for all my vehicle maintenance and repair. They are honest, kind, professional, and really care about their customers. Josh is a sweetheart🙂
I have used Eads for many years and have always found that the service is outstanding.
Reliable and honest. Have used Eads for 20 years, never a regret.
They are accurate and helpful in diagnosing problems. Very courteous staff. Quick and precise on there work.
Made an appointment a week in advance. Took our vehicle there and after 2 days of not hearing anything we called to check in. The owner said he couldn’t “work us in” and we needed to pick our vehicle up ... leaving us 2 days to figure out how we were going to get the stuff done to our vehicle before I started a lengthy commute to a new job The following Monday. Finally took it somewhere else and will never return here. He was so rude and even hung up on us after telling us to come get our vehicle.
Without a doubt the best experiences Ive had with mechanics!!
I took my 03 Malibu in for a service check-up. Long story short, it ended up costing $1400 to repair a radiator leak (bad hose) and replace a header. They also replaced the thermostat. There have not been any issues since it was serviced. Other than the price, I can’t say that I have any faults with the service. They are polite and friendly.
Excellent service! All repairs and cost exactly as discussed
Great place to get your vehicle fix. The guys there are very professional.
Went there for a tire patch and got turned away! Guy behind the counter told he doesnt have time and he has turned away 3 other people. I will never return to this store for anything. Sucking service!
They done a great job, pretty quick, were happy.
My experience with EADS Automotive was top notch. The customer service I was provided, blew my expectations out of the water. My vehicle was followed up on close to every hour, by the front counter staff, and I had an update constantly. I was ALWAYS informed about extra work, and my approval was needed to continue said work. Joshua has the customers best interest in mind and is extremely compassionate and communicative. You get what you pay for, and yes, getting my car serviced was a little more than the usual amount, but it was done RIGHT, done THOROUGHLY, and I approved all of the extra service that it needed. I will only take my vehicle to EADS, where all of the mechanics are CERTIFIED.. You will find that in many of the shops around Cabot, they display a certification poster, but when you ask to see credentials, it wont be provided. Additionally, I was not charged when I came in for a quick diagnostic to see why my check engine light came back on. It was in fact, another sensor that had to be replaced... My car is a 2004 Honda Civic SI V-Tech motor and has numerous sensors. I was never misguided,lied to, or taken advantage of at EADS, and for that, I commend and praise them highly. I have been ripped off before so I do have something to compare their impeccable service to. Thanks Guys ! You Rock ! - And Happy Wednesday! :)
Its always a pleasure doing business here. Another satisfied customer.
I really hate to say it because I thought I trusted Eads with my vehicle. After this last visit I don’t think I will ever return again. I felt very disrespected. I used to drive from 3 cities away because I thought I would never have such a bad experience with them. So unfortunate to be proved wrong.
Very very slow service. Worked on my car a day and a half to find out the problem and took a full week to get my car back.
Transmission fluid change... Everyone was courteous and knowledgeable.
Great service thank you Eads Automotive
Way over priced, diagnosed my Jeep wrong. Needed a radiator not a head gasket.
Great customer service and very friendly
It was very helful
Excellent Customer Service and trustworthy.
Overcharged for the work done. Did not deliver what was quoted or I paid for. Problem persisted. No thanks.
Helpful staff who wont rip you off with bullshit you dont need
Perfect as always!
Awesome customer care!
Excellent work at a reasonable cost
Great place did a great job
Always great service.
Poor
Always friendly.