The worst service at the service department, I made an appointment for service they called me after 7 hours when I got my car it was not washed, tire pressure light was on and another light for emergency was on. This is a bmw 530e. You would think that the basics check will tire pressure light but they want to get rid of the car so fast that they didnt check the basic things. The service guy John took the car After I pointed all these things to him and Im Still waiting for my vehicle for 45 minutes after 45 minutes he brought it back and it still not washed very disappointed do not use at use Bob Smith BMW service ever again

First time bringing in my Clubman for an oil change and inspection. Matthew Bull, my service advisor, was friendly and kept me informed at all times. It was a great experience.

Had a great experience at Bob Smith Mini today!!! Miki and Drew were more than awesome and Kirsten was a pleasure. Highly recommend.

Had a great experience yesterday at Bob Smith Mini in Calabasas. When I pulled up in my old Mini, there was Robert, whom I purchased my first Mini from in 2010. He, as usual, took great care of me along with Alexis and the entire financial crew. Id love to do it all over again! Cheers!

Professional, friendly service.

Ive been going here for four years since moving from MA with my 2009 Mini Clubman. The customer service is great, and the staff is honest and well qualified.

Top notch professionals.My experience with Bob Smith MINI was excellent in the purchase of our Cooper S Hardtop. We felt taken care of from the beginning to the end.There was never any pressure for anything. Christopher Conway, and his team went the extra mile to make sure we got what I wanted on the same day.

If you lease your Mini, dont return it here you will get taken advantage of. Per the Mini Cooper Lease Return Guidelines, any ding / dent is acceptable as long as its under 2 inches. The lease coordinator Shane inspected my Mini and said I have many door dings on the passenger side along with a 4 crease. Thus, I was going to get a 300.00 bill. Knowing that dealerships typically charge way more than other repair shops I took my car to 3 different ding repair guys, all three could only find one door ding on the entire car and they all said it was well under 2 inches. So I emailed the General Manager of Bob Smith. All I got was that the lease coordinator says you have a 4 crease in your door and she is standing by her inspection. (see photo for the 4 inch crease) So I took it over to Valencia where two Mangers did an inspection. Manager - the car looks great, you have one door ding on the passenger side but its under 4 so we dont charge for that. I literally hugged the guy. Thank you sir for knowing how to use a ruler. Maybe the lease coordinator gets a kick back for every dollar she can get out of lease returns. Either way... take it to Valencia.Also, I did take my Mini for service at Bob Smith, I asked them to do a tire rotation... they wanted to charge me over 100.00, other Mini dealers the cost is 25.00. Just a heads up.

Always take my BMW here. Very friendly, and professional.

I went to Bob Smith Mini Cooper last week for a new key. Antonio in the parts department was very helpful and efficient. Brittany and Meghan at the front desk were also very friendly and helpful. Trevor was great too - very professional and knowledgeable. In addition to helpful service, all of the employees at Bob Smith Mini Cooper have great attitudes! Thank you, Bob Smith!

I took my Mini to add air to the tires and Nick was super helpful. Service was fast and excellent!

Working with Chris, Darren, (during build, ongoing communications and pickup), Rebecca (ongoing communications) and Drew (during pickup) was seamless every step of the way. This is the 3rd MINI I have purchased from Bob Smith, and even after reaching out to other dealers just to look at options, working with Bob Smith again proved to be an overwhelmingly positive experience. Their staff is caring, knowledgeable and customer-oriented. If purchasing a MINI in SoCal, do not go anywhere else but Bob Smith. I love my new 2020 Countryman :)

The staff at the dealership are extremely knowledgeable, professional and treat their customers with “0” pressure. Mickey, our sales consultant and Christopher from finance were so helpful and understanding. I couldn’t have asked for a better experience.

This was our first visit to Bob Smith, and they have earned our loyalty. Everyone was extremely friendly and competent. They have an efficient system so that from the moment you arrive until you pick up your car, you never wait. And to top it off, their space is beautiful. I dropped off my car but almost wished I was waiting for it so I could enjoy the amenities for a while!

Great service. Fast, quick. Good communication.Always a pleasure dealing with the employees at Bob Smith MINI.They are now up with the BMW dealership and its nice to have all of the amenities, services and employees together. My lease is up soon and hope to get another!

These guys are awesome. We never felt a big sell. They were interested in what we really wanted and were fair and accommodating. We never got that icky car salesman vibe and ultimately got what we wanted for a fair price. They worked with us so that once we left with our vehicle, we were extremely happy and pleased with the outcome. Chris and Darlene are the best. We live near the South Bay mini dealership but it was worth the drive to have the Bob Smith dealership experience.

Very knowledgeable and extremely friendly. If youre looking for a Mini, this is the place to be.

My experience with this dealership was a positive and pleasant one, thanks to Darlene, who was most patient with me and mindful of my needs and budget. I went into the store overwhelmed, expecting the typical sales runaround. Instead, I left with peace of mind, an affordable monthly payment, and a beautiful car I thoroughly enjoy. ❤

I just leased an awesome 2 door hardtop Mini Cooper S from these guys. Everyone there was wonderful and helpful. A special shout out to Christopher Conway the sales manager who leased me the car, and also to Robert (Rockstar) Justis who showed me how everything works and Karen the Finance Manager who was patient and showed me what I was signing and explained it. Im glad she offered me other upgrades to help with lease end costs and lo-jack if my car was ever stolen but never pressured me into anything. Drew also greeted me and was really helpful when I went to return my BMW to their sister dealership (also great folks and service). There was never any pressure, just top notch service. They exceeded my expectations. Christopher really came through for me to get me the best car at the best price. I found him and everyone there to be honest & helpful & really interested in me & my needs. I had a lot of questions and nobody was ever impatient. I highly recommend doing business with these guys and am already sending my friend to buy a car from them.

Josh Gates in Service is amazing. He always takes care of my concerns with my car and provides the best service! I particularly appreciated last time when he knew I had to rush off to work, he quickly got me a shuttle and was able to continue the check-in process with me remotely. Its because of Service Agents like Josh, that make me feel good about MINI.

The best dealership experience I have ever had. 5 stars for all departments I had to deal with, especially, the sales department. David Prince is one of the best car salesman I have had the pleasure of dealing with. I will definitely be sending any friends/family looking for a BMW his way. 5 stars all around! If you are looking for a BMW in the Southern California area, Bob Smith BMW should be the first stop!

The worst dealership experience in all of my years of being a MINI driver - and a previous MINI customer Service Manager - having moved MINI from their own location under the roof of BMW obviously took its toll on the MINI service all around - tasks are not fulfilled and on top of all things a very personal item that I had left on my key chain was missing when I picked up my car - no apology- no comment of management - my phone is no longer linking to my car after it left the Bob Smith MINI service - I sent messages - wrote a Yelp review but zero reaction - what an arrogant attitude of a supposedly customer service oriented business - kudos to Bob Smith MINI for failing their job big time !

This Mini is more life family. Anytime I bring my car here,I’m always meet with love from Nicole. She tells you what needs to be done and how she think you should do it. Nicole ability to make me feel like I’m not just at a car dealership service department is above and beyond!! Thank you Nicole for all your care!

Yes they were nice to us all the time u we been customers but...When lease is over we pass the final inspection when we return the car gave them the 2 keys and left home .After few months collection company call and claim 600$ we owe the dealer !!!The reason was 1 key was missing !!! Thats a lie !We argue and more and In the final discussion with the manager at the dealer they change the fee from 600 $ to 385 $And this time they say we demege the rim, thats a lie !So thats was our experience at this dealership not happy at all !

Justin the Internet Sales Manager is easy to work with, very helpful and knowledgeable. He provided details information about the vehicle and made sure the experience is enjoyable. Everything was done via email and few phone calls and then maybe 30 minutes or so to visit the dealership sign the lease agreement and drive off. Looking for hassle free car purchase/lease and very competitive price contact him. Highly recommend Bob Smith Mini in Calabasas.

Its a common perception that bringing your car to a dealership results in higher quotes for repair - not here. Not only was the staff kind and helpful, but they were efficient and great with follow through. On top of that, the prices quoted for the repairs needed on my mini were in line with any third party quotes I received.Theyve earned my business going forward. Great to have a trusted resource for any car needs.

This is a class operation -- from Anthony, our salesperson, to Julia, his Sales Manager, and to Karen in the Finance Office. They made getting our latest Mini Cooper an easy and enjoyable experience by listening to our needs, offering us all our options, and giving us a great deal. Julia promised transparency from the start and she delivered. Theres a reason why this is our fourth Mini from Bob Smith, and the dealership has never been in better hands!

Josh and Sue have always provided the best service! I have had my hardtop Mini Cooper S for 5 years now and have only taken it to Bob Smith Mini to be serviced. Theyre honest and always willing to work with me. Theyll tell me if something needs to be fixed right away or if it can wait, theyve helped me in any way they can to help me save some costs (be that recommending I get tires elsewhere or giving me discounts). I love my Mini and I love that the dealership is so helpful and friendly. It makes me never want to get rid of it!!!

Great people there, were Canadians working in the USA and getting a lease was always a bit tricky, but they really helped us work out our lease with no hassle! Everyone was professional and personal at the same time and it was a nice environment to get your new car at!

Be sure to ask for Darlene!! She was warm, personable and gave fantastic assistance with the sale. She was genuinely excited about my new car and took extra time in showing me all of its features....I would DEFINITELY work with her again👍👍

Service is excellent but the work done on my car was horrible. Never fixed the problem and paid $1000

The service at Bob Smith Mini is fantastic. They are responsive to the customers needs. I have a dealership 3 miles from my house but I drive over 30 miles to have my car serviced at Bob Smith. My service manager, Sue Bolger, was terrific. She kept me informed right along the way. You can trust that you will be dealt with fairly and quickly. Bob Smith is great!

Superior Service, kind and friendly people helping you throughout the process and an exceptional bumper to bumper warranty made every experience with from oil changes, to getting new tires and a bringing my car in on a recall item.... all seamless, effortless and and actually enjoyable! Ask for Josh! Hes amazing!

Ever since Mini moved into the BMW facility the customer service towards me (as a Mini owner) has completely gone down hill. Ive been there twice since they merged and both times I have been made to feel uncomfortable and less than which I guess is because I dont have a BMW..? There are literally dozens of people standing around and everyone just stares at you instead of helping you. I walk in not knowing where to go or who I am supposed to talk to and feel like I get passed around awkwardly like I am a person they have to deal with. Its pretty obvious that the staff there is not happy about the merge as well from the way they act towards Mini people. Very obvious. After reading other reviews online, I know Im not the only one thats feels this way. I really miss the staff and the customer service at the old Mini location where I actually felt taken care of and proud to have a Mini. Its almost as if the BMW people look at Mini owners as if we wish we had a BMW but cant afford it but the reality is Mini owners love their car and got a Mini because they wanted a Mini! Thats my opinion and the impression that I get. After this last experience of feeling out of place or less than, I realized it wasnt just a one time thing or bad day since it keeps happening, but that going into that place is a truly an awful experience and I wont be going back!

I’m always greeted warmly by Nicole. She is knowledgeable and efficient and is a great liaison between the customer and the technicians. Getting an appointment and a loaner car was hassle-free. They have kept my car running well for 6 years now.

I LOVE my John Cooper Works Mini Cooper. I will be recommending Calabasas Mini Cooper to everyone. What a fun day shopping for a car, no stress, no pressure just FUN! Ask for Garrett in sales. Hes extremely knowledgeable and just a great young man.

Amazing experience! Justin found the exact car I was looking for when other dealerships could not. I love my MINI and would totally (and WILL) come back again for my next one. Justin was such a pleasure to deal with and talk to. Ive bought lots of cars, and this was the easiest experience thus far.

Outstanding service. Always feels like I just had fun when ever I visit Bob Smith Mini. Josh was great, explained everything and answered all my questions. The cashier was patient, seemed to enjoy her work and explained the initial & final invoice. The loaner car has me thinking about buying a new 2017 Mini. Thanks again for a wonderful service experience.

I am most appreciative of the genuine service offered to us by Mrs. Nicole Nicolas at your service department. Her sincerity in helping the customer is beyond the words of praise. Congratulation Mr. Bob Smith for having such a great people on your (our) team.Best regards,Ahmad HoushangiDate of service: November 29, 2018

Not only did the customer service people hook me up with a great loaner for the time it took to get Geico to come look at car until it was fixed, the communication was great, payment was easy via the internet, and my car was waiting for me when I got there. It took me longer to transfer stuff from loaner to my car than it did to check out of dealership with my repaired car. Thank you!

Ive just started going to Bob Smith MINI and I could not be more satisfied. The sales staff is fantastic! Richard Lloyd was my salesman and I highly recommend him. The manager Tom was very accommodating and was able to give me the deal I wanted.When I got to the finance person Dan I was just as happy. He offered me some products that covered my car longer than the normal warranty.Overall I recommend Bob Smith MINI!

If you live around the Universal Mini, I would recommend you go to the Calabasas. Bob Smith Mini location, they were able to identify what was really wrong with my mini that Uni. Mini couldnt. Josh Gates was my guy and wouldnt change it,; he is top notch, very informative, and a pleasure to communicate with. I look forward to getting my servicing here. Thanks to Josh and everyone there!

From the service depart - Sue - to the salesman - Andre - to the finance manager - Julia - to the manager - Ryan - I have never been more impressed with a business - especially a car dealership. They all did everything in their power to get me the best price possible. I recommend this fantastic dealership to anyone wanting a car - Make it a Mini Cooper and you will be beyond happy that you did.

Nice salesman.

As a walk in customer for a first time visit on a busy morning, the staff was very prompt and courteous. Josh was exceptionally helpful as he was the only consultant on hand at the time. He took the time to ask all the right questions and get my Mini queued up for service. Within a few short hours he contacted me with updates and I was back on the road, service/maintenance completed, the same day right after work. Thanks Josh and Bob Smith Mini!

I always return to Bob Smith Mini to have my car serviced and they always make it a smooth and enjoyable process. I usually jut stay at the dealership and drink coffee until my car is ready and they always finish faster then I expect. If youre looking for a new mini or getting your mini serviced check with Bob Smith Mini, talk to Justin and Josh.

BEWARE: Incompetent techs and team members summarize my continued experience. Hello Catherine,I have had my car into your dealership twice for the same issue. This last time the individual who checked me in did not document all of the details I provided and thus the service techs diagnosis was again not accurate. They stated the ignition coils had mysteriously lifted themselves up...even though your team was the last to install them after replacing the plugs 6 weeks earlier. Well, here we are again... this morning the Mini struggled to start on a cold start, smelled like fuel and then threw misfire codes for cylinder 3 (resulting in a check engine light). These are the same symptoms the last two times I have had it in the dealership. Just to ensure that somehow the ignition coil did not magically dislodge themselves again, I took photos when I picked up the mini from your dealership and immediately after the incident this morning. They are identical and the coils have not moved at all (I now have photographic evidence in case your tech does not believe me). Every single time the issue resides on cylinder 3 misfiring... and both the coils and plugs have been replaced.I am at a loss with how to deal with Mini at this point.Please do not respond with a canned response stating someone call the dealership if they want to discuss...that does not create a good customer experience. Take responsibility, proactively reach out to your customers, find a way to make it right. Those type of responses just highlight your staffs inappropriate methods if you are trying to retain customers and represent the intent of the MINI brand. Shame...Brian

My service rep was Christina Langosh and she always goes above and beyond to make sure all my questions are answered and I drive away knowing my car is in good hands. She doesnt just look out for the shop, she truly has my best interest at heart. I strongly recommend Bob Smith MINI and Christina to anyone looking for reliable and trustworthy service.

From the first phone call to Bob (Rockstar) Justis to the last wave to him as I drove off the lot, I was very impressed with my whole experience here. Total pros..theyre honest and theyre running a tight (yet fun-filled) ship. They were also responsive, respectful and kind--it was a total pleasure getting my car from Bob Smith Mini.

Im now on my 5th BMW from Bob Smith BMW. My most recent car I bought from Natalie Medina, and I must say how great she is to work with. Shes very patient, pays attention to detail, and is just so sweet. I loved her so much that I have referred 5 of my friends to her and they have all left happy & with new cars. There service dept is very helpful as well. I love that I can bring in my car, get taken care of with no hassle and leave a happy camper. If you are looking to get a BMW, Bob Smith & Natalie Medina are the way to go.

Great experience with Bob Smith, dropped my car off while I was out of town (about 12 days) they took care of all my warranty work without a problem and gave it a nice wash when I was ready to pick it up! Kept in contact and let me know any other problems I had! Thanks for the comfort of knowing my car was well taken care of!

We are thrilled with our new mini. The entire experience was terrific. No pushy sales people, only people who wanted to help us find the right car. Thank you Bob Smith MINI, your staff was great from Justin in Sales to Julie in Finance....and managers Ryan and Wayne with some extra information and help too.

Josh and Susan are the best. Always friendly and very helpful. I miss George. He was the Salesman that sold me my Mini and he has since retired. Everyone I have dealt with at Bob Smiths is top notch.

I had an amazing experience! Arya was the best - super helpful but not too pushy and really listened to what I was looking for in a car. I will recommend Bob Smith (and specifically Arya) to all my friends!

Caveat Emptor.Bob Smith had run an ad saying, bring your BMW in, well give it a look over, tell you if it needs service and wash it for you. Good deal and a smart business move.They told me I needed to replace brake pads on all 4 wheels and quoted me $900 for the job. The advisor was pretty specific as he told me I had 3mm left in back and 2mm in front, so I needed to do it soon. The $900 sounded high, so I took it to an independent shop to verify.The quote I got from the independent was for $550. I was shocked when the independent told me I had 80% of the pad left in front and 90% in back. No need for new brakes anytime soon.Ive been going to Bob Smith for years, as my wife and I have owned 4 BMWs over the years. I will NEVER go back to them again.I should have known this dealer service was a scam when they were peddling fuel injector cleaner service. Cars dont typically need that type of service ever, as gasoline has become better. And yet, these guys are pushing it on cars that are 3 years old.

My lease was up in the next few months, but I wanted to purchase one this time. I originally got the lease in Long Beach. Since I moved, its too far for me. As close as Bob Smith MINI is to me, like everyone out there, I would still call different MINI dealerships in the area to compare prices and see what can they offer. After talking to a few salespeople, they all tried to make me go down to their dealership and were being very pushy which made me really uncomfortable. Finally, I found Richard Lloyd. He was outstanding, not pushy, responsive and professional. That is how he earned my business. He would talk to me over the phone and show me what can he offer even before I met him in person. When we met in person, he didnt try to shy away from what we already agreed.My new MINI arrived later than what we expected. It was really sweet that Richard even took a picture of the truck with my brand new MINI and said, guess what just arrived? That made my morning and I couldnt wait to get my car later that day. During the whole process, my husband and I couldnt be more happy with Richard.A lot of salespeople out there are just trying to make you go down and pressure you into getting a car. But at Bob Smith, Richard would go the extra mile to help you out.

This is my second Mini. I love the Countryman. I brought it in for service which is covered by a service agreement. From the first scheduling call to the precise estimate of time it would take to complete, Josh was very informative and accurate. The service was fast and neat. Clean place to sit and refreshments if you want them.

Great service, great knowledge, great experience! Rodger Le really helped make my experience at Bob Smith one of the best experiences Ive had at any dealership. His knowledge and expertise really made me feel like I made the best choice. Unlike anything Ive experienced before, his patience and quality of service are just what one wants during any important purchase. I feel lucky to have been referred to him and hope to see him for many years to come.

Nicole is great! shes honest and helpful. they got me in and out very fast!

I cannot tell you how much I enjoyed working with Arya And Chris. They both are very warm and were so kind and helpful to me. It was a very difficult time for me and it was wonderful do you have two gentlemen working with me. Arya has continued working with me and showing me what to do and how everything works in my new car

I went in looking for a good deal on a car for my daughter...and they delivered. Sales pitch was pressure free, which was important to me. I felt they really listened and were concerned about getting me into the right lease deal for me. Answered all my questions, and I had many! Dealt with Justin (sales), Chris (manager) and Julia (finance) and they were clearly an integrated team. Justin even drove me to my home to fetch my daughter to look at the car...great service!!

Awesome Dealership! The entire experience was pleasurable from Sales to Finance. I truly felt like a valued customer and I love my new Mini. Great inventory, which made finding the perfect one so easy. Well worth the 2 hour drive!

I purchased my first MINI ten years ago from Bob Smith MINI and had such a wonderful experience that I returned for my new MINI this year... as I anxiously await her arrival from England, I have nothing but fantastic things to say about the sales and finance departments at Bob Smith MINI - they are friendly and efficient, just a lovely group - I highly recommend this dealership!!!

I enjoyed my salesman Rockstar who was quite the character and encouraged me to test drive my Mini to the hilt. I appreciated Julia who was called in during the finance portion of my buy to reconcile a discrepancy I brought to their attention. Im looking forward to the service relationship I will surely develop with the associates at the Mini Calabasas dealership since I leased my Cooper

Always excellent service. I drive from West LA to Calabasas. It’s that good. My service writer Josh is the best there is.

I only make appointments with Josh for my MINI. Im sure the other advisers are great, but Josh is super great! Everything is taken care of and done on time and I dont have to worry about anything. It is the best place in the Valley to service the MINI.

We bought a used Mini Cooper Convertible from Bob Smith and had a great experience through the sale process. Further, our experience with the service department has been great as well. The staff is friendly and welcoming, they take time to go over everything in detail and are also good listeners! I particularly like the little things they do to make you feel pampered: text ahead service so your car is waiting when you arrive, nice loaner vehicles, even donuts should you want to indulge.

Brittany is the most Awesome. She made our Mini experience unforgettable. The whole staff was exceptionally welcoming, friendly, and warm hearted. They just made 2 Mini lovers for life!!

Mixed emotions - they were really fast at checking in my car and having my loner ready. I am letting the time slide on how long it took them to fix my car (week) because we had to play phone tag. However, when I went to pick it up they couldnt find it at first and then didnt wash it. I didnt just have my oil change, i dropped a couple thousand and they still didnt was my car. Then to top it off the car is still having problems.

Josh in service is the absolute best! I was unfortunately in an accident and had to have work done on my poor Mini and he kept in close contact with daily updates. Much appreciated! He also dealt with the rental car and insurance to make sure I wasnt responsible for any charges. Josh is the best and I recommend him and the whole Mini team to anyone who wants a badass car and great client service.

This place is great. You get an appt, they are very thorough. Work time is as expected and they do a great job!

Got my mini serviced here with no problems. Staff is all friendly and extremely helpful!

Over the years, Ive owned and operated a wide variety of vehicles and motorcycles. Consequently, Ive dealt with a whole lot of service departments for one reason or another. but Ive never had a service rep more effective, knowledgeable and enjoyable to work with than Christina. Shes a real outstanding member of the Bob Smith MINI team!Dave HarrisWest Hills

My service experiences at Bob Smith MINI have been excellent. My most recent experience in March 2014 with Josh Gates, Service Advisor, was no exception. Oil change, review warranty issue with convertible top (glass window abrasion wear) and car wash in less than 60 minutes! Thats service. Josh was also very helpful regarding advice on long-term warranty extension plans. 10s all aroundMy most recent service visit in April 2015 with Sue Bolger was also excellent. I was experiencing an intermittent electrical problem with my convertible top and alarm system. The service team isolated the problem to raising the convertible top when the engine was not running and advised me accordingly. Current service requirements were also evaluated and updated. My MINI was washed and I was on my way. Bob Smith MINI is the BOMB!Most recent service visit was December 6, 2017, primarily for engine light. Josh Gates, Service Advisor, always provides excellent service, scheduled needed maintenance & provided a loaner as well. Problem resolved & service completed in 1 afternoon.Bob Smith MINI is the best!

My daughter and I had the very fortunate experience of being helped by Robert Rockstar. He was very helpful and knowledgeable. My daughter knew what she wanted and so it was great that they had it! We got great financing and the best test drive ever! We are truly happy with our new Mini :)

The service at Bob Smith MINI is like none other! All the staff is very courteous and knowledgeable! Josh always gets down to the root of the problem and makes sure that I understand everything completely before I make a decision about my car. I love that they have loaner cars available while my car is being serviced. I cant sing enough praises about Bob Smith MINI! Keep up the amazing work and I will send anyone I know who is interested in a MINI or Mercedes your way. Thank you so much!

Garrett was absolutely great~ He knew exactly what we wanted and was able to find the car we desired. This was the first dealershop we stopped by. didnt think for a sec that wed make the purchase on the first visit, however, the car and the deal was so amazing that we couldnt resist the offer!! Thank you Garrett and the rest of Bob Smith MINI staff~ My wife is loving her first MINI^_^

Sue in service is the absolute best! She always as a smile and is always there to help when needed. Even in the worst of situations, she can make it better. I would buy another Mini just because the service is so far superior to other places.

My service from the beginning was horrible. Since I didn’t have an appointment I was told that I Wpuld have to wait till the two people in front of me were checked in and this was at 8am when the service dept opened. Once the advisor was available she came over and did the inbound inspection and asked what the issue was with my car. I proceeded to show her the extended warranty paperwork showing that the issue my car was experiencing was covered under warranty and what I had come moneyed and diagnosed on the car. Please keep in mind I have over 25 years of equipment repair experience. She shunned the information and told me that the only way it would be covered under warranty is if the check engine light was on. I told her that’s the reason I’m here. She responded and said well leave that up to the technician. She never noted it on the service write up. Two days later she calls and lets me know the tech had diagnosed the issue and it will cost 1100.00 to fix. I politely excused myself and mentioned that this is the same diagnosed and alerted you about. This took your tech 2 days to figure out? Also this repair is covered under warranty, if you remember I presented the proper paper work at the time of check in but you didn’t want to listen to me. This advisor also never returned my phone calls or did I ever receive regular updates on the progress of my car. I had to keep calling until I got ahold of her, which I never did. I ended up speaking with the shop foreman to get the updates. Once the job was complete the same advisor called to let me know that now my turbo needed to be replace due to codes and this would fix all my issues. Again I spoke with the shop Forman to find out that my car issues were resolved and covered under warranty! Due to the mileage on the car he is recommending the turbo be swapped out. So I asked why the advisor told me it needed to be replaced due to logged codes. Well guess what. There were no logged codes and she was trying to up sell me a turbo. Look out for these guys. The will try cheat you out of non necessary repairs. Shame on you guys. My suggestion is to go to a different dealership for any service needs. Warranty or not.

I had a very good experience buying my Mini from Bob Smith in Calabasas. They offered me the best price after researching and shopping around each of the dealerships in the greater LA area. The car came almost a month earlier than I expected (took about 7 weeks), and was exactly as I ordered. Getting out the door was also painless, as they did not haggle with me price issues or too much additional garbage (they will offer the standard additional extras plans, though at least they didnt give me the whole guilt trip).Bottom line, friendly staff willing to be reasonable about pricing and wont haggle you to death equals great experience. I got exactly what I wanted.

Outstanding experience with Andre Warren, an honest, knowledgeable individual, who is generous with his time and skills. I look forward to returning, for more training with RED, my countryman. I unreservedly encourage everyone serious about MINI shopping, to get in touch with Andre!---SHARKMD

Great new car. Everyone went out of their way to be helpful and informative. So excited to have my first Mini Countryman

Sue is the BEST! Since I got my Mini I always go to her when it needs to be serviced. She is friendly, helpful and makes the daunting task of taking my car in for service painless. I love my Mini and will continue to go to Bob Smith Calabasas for as long as I have it.

I walked in without an appointment because my low tire warning came on - ended up getting my service done at the same time. They were courteous and professional all the way around. Top notch!!

My sales rep Micky was wonderful. So helpful

Exceptional Customer Service.Our service advisor, Kenneth Firmin, and his service team were a pleasure to deal with. They were warm and welcoming upon arrival. Ken was very friendly, informative, thorough, honest, and efficient. He quickly checked us in, set us up for the day, and provided with us timely status updates throughout day. Ken even stayed late on Friday to ensure we were taken care of and ready for our drive home.Thank you for the unparalleled customer service.

This is how car buying should be. FUN! Looking to get into a MINI, go see George or Scottie. I just bought the new 2014 Hardtop and I have to say, it was the most enjoyable car buying experience I have ever had.

Libby was a great salesperson, mainly because she didnt act like a salesperson! Everything was laid back and personable. Sue in service is so nice she feels like my new best friend. And their donuts are delicious. Dont drive to Camarillo--buy your MINI here!

I purchased my Mini here back in 2012. Ive been coming here for all my car maintenance, and the customer service is outstanding. Josh is so helpful and honest. I wouldnt go anywhere else for my car!

Bob Smith is the best place to go for a new BMW. With great deals, AWESOME service, no sleazy car salesmen, this place cant be beat. As a 21 year old purchasing my first vehicle, I thought my experience would be an all day teeth-pulling event. Instead, It turned out to be one of the finest experiences of my life. I was treated with respect and fairness, and I walked out of the dealership the same day with my brand new 3 series.In all, if youre looking for a new BMW, come to Bob Smith!

Service advisor Nicole was very knowledgeable and accommodating regarding service for my MINI.Service technicians were able to find the fault with my MINI and got her in tip top shape.I would definitely recommend Bob Smith MINI to anyone that wants to keep their MINI happy and motoring hard!

It was late on a Saturday afternoon - after 5 pm. The warning light was on - I had a low tire. I drove into Bob Smith Mini in Calabasas. The service department was closing down - they stayed open - check out my tire - it had a nail - they gave me a loaner car - I was out the door in 30 minutes. They are so service oriented at Bob Smith mini - I feel like a have a private concierge car service! Thank you for saving my weekend

I had the best experience at Bob Smith BMW. Greg Huber helped me with my X3 and went above and beyond with both customer service and his positive attitude. The whole staff at Bob Smith BMW were incredibly helpful and made it the best car experience I have had to date. I would recommend them to anyone and rate them an A+.

It was a easier than we ever could have imagined and we are enjoying our 328i ultimate driving machine very much. Rodgers professionalism and friendliness was very pleasant to experience during our first big purchase as a married couple. Thank you for taking the time to get us the best deal possible and for making our purchase an enjoyable and confident one. We are happy to be part of the Bob Smith BMW family now!

We purchased a new Mini and it has been a great experience. Scotty is very nice to work with. I will recommend him to friends! He is very knowledgeable and very enjoyable to work with. This dealership takes pride in what they are doing and it shows!

I had a great experience here! I worked with Justin on the phone and Robert the day of purchasing my car. Both were thorough, communicative and accommodating. Thank you!

Everything was good except for the people who is not polite someone tell me about the rebate they don’t tell me how to do it I really don’t like it, they send me to the Bmw for my first time the people in the entrance they’re amazing but the inside I don’t have nothing to say

George was great! This was my first car buying experience and I was hesitant because you always hear car salesman horror stories, but this was amazing. He took his time and didnt rush my decision. Made sure I knew everything about the car and really made the whole experience enjoyable. The warranties through BMW and the services offered are amazing. I would HIGHLY recommend Bob Smith to any of my friends and family. I left with my new Mini and couldnt be happier!!Thanks George, you rock!

Outstanding experience in the service department by Josh Gates. I purchased a used Mini from CarMax after having to downsize from my beautiful BMW X5. I had a few concerns and wanted the vehicle thoroughly checked in case I needed to return it. (I was also experiencing a little buyers remorse). From making my initial appointment to my arrival at the dealership, Josh put my concerns at ease and went the extra mile to ensure he answered every question as well as provide additional information I wouldnt think to ask. He also took the time to show me how all of the key features worked on the car even though I didnt purchase the vehicle from Bob Smith. I am in LOVE with my new Mini. One look at the amazing new models on the sales floor and I know for sure that I will make my next purchase from Bob Smith, since Josh proved that you really can get outstanding service after the sale!

Best mini service in Los Angeles. Always friendly service associates, clean new loaner cars.