If I could give a zero, I would give it. Terrible customer service. I took my daughter for her birthday balloon, hat, and to buy something for her birthday. I approached customer service and waited in line. It took them 30-minutes to acknowledge me, the reason that I waited so long, was my daughter, she was happy because she loves ToysRUS. When finally somebody acknowledged me, the lady was more interested in knowing if I was going to buy something.. they did not have the birthday balloon nor the hat, but she was insisting on what I was going to buy. I got so upset, so I told her to give me back my daughterβs birthday card and discount and I left the store. Also, for the record, the store is so messy and it was not even a busy season. I will definitely NOT go back to this store.
A great store. They had a ton of good stuff. I am heartbroken that I can no longer take my son here and have long discussions about the various toys
I was feel comfortable looking around all the items they have and also buying some toys fory son. The environment was clean and the associates was pretty kind and helpful in all aspects.
Dont buy anything expensive here without opening it up first. They put damaged/returned items back on the sales floor and then resell it to their customers and refuse to exchange it when you come back with the receipt a few minutes later. Go to Yuma and they will make it right.
You can find any toy you need. Even video games. Great
Took my nephew here for black friday. We enjoyed our shopping. Helpful staff.
Great variety of toys, its sad that they have to close so many stores
Customer service is terrible, but not expecting more since they are going out of business. Prepare to feel like a huge inconvenience to anyone working there.
Clean well taken care of .great customer service
Its been a long day without you, my friendAnd Ill tell you all about it when I see you againWeve come a long way from where we beganOh, Ill tell you all about it when I see you againWhen I see you againDang, who knew?All the planes we flewGood things weve been throughThat Ill be standing right here talking to youBout another pathI know we loved to hit the road and laughBut something told me that it wouldnt lastHad to switch upLook at things different, see the bigger pictureThose were the daysHard work forever paysNow I see you in a better place (see you in a better place)UhHow can we not talk about family when familys all that we got?Everything I went through you were standing there by my sideAnd now you gon be with me for the last rideIts been a long day without you, my friendAnd Ill tell you all about it when I see you againWeve come a long way from where we beganOh, Ill tell you all about it when I see you againWhen I see you again(Aah oh, aah ohWooooh-oh-oh-oh-oh-oh)YeahFirst you both go out your wayAnd the vibe is feeling strongAnd whats small turn to a friendshipA friendship turn to a bondAnd that bond will never be brokenThe love will never get lostAnd when brotherhood come firstThen the line will never be crossedEstablished it on our ownWhen that line had to be drawnAnd that line is what we reachSo remember me when Im goneHow can we not talk about family when familys all that we got?Everything I went through you were standing there by my sideAnd now you gon be with me for the last rideSo let the light guide your way, yeahHold every memory as you goAnd every road you take, will always lead you home, homeIts been a long day without you, my friendAnd Ill tell you all about it when I see you againWeve come a long way from where we beganOh, Ill tell you all about it when I see you againWhen I see you againAah oh, aah ohWooooh-oh-oh-oh-oh-ohYeahWhen I see you againSee you againWhen I see you againAah oh, aah ohWooooh-oh-oh-oh-oh-ohYeahWhen I see you again
Great assortment of toys. Babies area is good
I have never in my life felt the need to file a formal complaint for the terrible customer service in any store. But the recent experience I had at the Calexico Toys R Us has been one of the most time consuming and tiring situations. And when I approached the General Manager, Salvador Valdivia, who was the person who created a mess of our credit card account information and our rewards card information, he simply refused to accept that he had made mistakes and most importantly, he refused to take the time to help us resolve the issue. He threw a piece of paper at us and walked away in anger and said he would not help us.My recent purchase was of $500.00 and I spend thousands of dollars in that store every year, and with that purchase I decided to open up a credit card account. I think most of the employees are fantastic and I love their in-store events but if I have to return my purchases, cancel my credit card account, and stop shopping there, I will.I am going to take the time to write a detailed letter of the situation and his horrendous and embarrassing behavior and I will send it to all contacts available as well as call all the people in corporate I must talk to.I would also like to say that the employee, Karla Fernandez, was extremely helpful, patient, and did the managers job when he failed at it.Transaction information:Store # 5658Reg. 09Cashier: 1502851Trans #5263:6Date: 11/12/17Time: 10:10am
Im going to miss it too bad its closed now
I dont wanna grow up.
Place is old but they keep it clean and nice looking, good service all the time
Its a toy store, dammit. The employees I encountered were incredibly helpful
The best place to buy toys period.
I found what I needed. Good place to find a toddler bike.
Many toys. Theres aleays only one checkout lane open. They need more personel
Great place to shop. Clean and organize
When asked about the promo, before they started scanning toys the cashier wasnt able to tell me, the promo didnt enter on my sale, had to go back to see what happen, the person on customer service was really rude
Good toys but their closing.
Loved this place as a child, will miss this place.
Great service and the store was clean and organized.
For a company is going out of business is now its a good time to buy
Dont miss out on the clearance deals, so sad to see it go...
Sorry to see them go out of business great deals
The best toy store that i ever meet.
Lego Angry Birds Iron man 3 Free Games
Well stocked, friendly associates.
The only bad thing here is the customer service, most of the employees lack of knowledge regarding new products or some basic questions, most of them are seasonal employees
They have free activities for the kids some days of the month and they can get free goodies
The best store in town
Very nice employees and nice store
Big store, going out of business
Sad to see it close down after so many years
Nice place for the kids
Nothings really on sale.
Love this place.
Its closed now π
I farted in toys R us it smelled
Great discounts
Old school toys r us
Lots of variety of toys.
Good finds
Great toys, terrible service
Pricy
Going out of business
You will become a child again.
Some times they are out of stock
Love this store
Its ok
Look for the pennys deal
Ok
Ok
Will close soon
Ok
Everything for all kids
Too expensive
Expensive store
Youll find everything.
Carisimo
Great
Love this store
Nice
Bad customer service
A lot of products
I like it
Rad collectibles
Pricey
Funniest place
Super
Excellent selection of toys. Very varied. A little messy, especially for the holiday season. Prices are higher than in other supermarkets. Good attention although several employees were scattered about doing nothing.
Company that has gone bankrupt and is in liquidation!
I love the variety of toys, I bought 2 and I was just going to see a gift for a nephew.
Always attentive, there is a lot of variety, all offers are respected ... It is highly recommended to look for your favorite toys, or set aside with Layaway ...
My favorite place in Calexico. Always empty and comforting to walk through its corridors.
Definitely the best option to buy toys in Mexicali and Calexico.
Fantastic place to find all kinds of toys
What do you sell distroller dolls
Lack of personnel ... you just look at them in the boxes ... the place is neat and clean ...
It has a good assortment but it is not cheap only when there are specials
Excellent store, although I did not find the toy I was looking for, it is always an adventure to visit it ... π
There is not much attention from the staff. Good assortment of toys, but high prices compared to other department stores
I love it is full of toys (Although it has a baby section)
Too bad bye little giraffe you made many children happy
Excellent place to buy everything of your children
Sale of everything
Too bad it doesnt exist anymore π’
The store was full of cobwebs and not for halloween decorations! Horribly dirty! My son asked two women in customer service why so much web and they did not answer ... they forget that this child is their customer! They had five people working alone in the table games area and NO ONE was removing the cobwebs that on some shelves came from the ceiling lamps .... TOTAL ABANDONMENT ??
Abandoned the place
Fabulous place to buy toys, too bad they will close it
I love the price match policy with Amazon highly recommended the place !!!!Very assorted
Toys for children girls, a great variety besides having things like backpacks and lunch boxes
Very messy, dirty looking, little personal to support. I believe that if I dont have those points, I will demerit them in the number of visitors and potential consumers.