Thanks to Covid, it was a long wait for my garage door--- but well worth it. The quality is superb! The installation, thanks to DON, was painless and absolutely first rate. Don KNOWS HIS STUFF! And, very pleasant to work with. No need to shop around for another dealer.
Contacted MODC for repair on a mechanized gate with a broken wheel which needs to be replaced and the gate aligned on its track. I was informed over the phone this would not be an issue and that someone would be calling the next morning on their way to help. I sent a followup email with photos of the gate, the broken part, and the functional side for comparison.The following afternoon after receiving no contact I followed up with their customer service and was told that I was contacted over the phone, do you remember having a conversation with our technician that they could not do the job? which I said I received no such call. Then I was told they had not called but sent an email to someone else.The email, once forwarded to me, outlined that they thought they could not do the job because something could require welding (on an un-associated part that was in the shot of one of the pictures) but they had the wheel we needed and could do the job otherwise. I responded promptly that this part was not involved in the repair we needed so they could, in fact, perform the repair and asked them to let me know when their next availability was.No response.I have followed up again, and again yet no response.Hopefully I can update this with a more positive review but right now I am frustrated at having wasted an entire day with this company and their poor communications.
Showed up immediately in Marlton to fix our garage door late on a cold day. Provided additional recommendations for maintenance. Very reasonable prices. Highly recommend!
I called Merchantville overhead door in early September 2020 and they sent someone out on September 16th to give me a quote for a new door. The salesman said he’d have a quote for me in a few days. Weeks later I get a text from the guy saying “I didn’t forget about you” blah..I called the office 2 times since then with a promise of a call back from the original guy or someone else that could help me. CRICKETS!! It is now January 12, 2021 and I still need a door. Anyone know a reputable garage door company? I’m looking.
Awesome company!!! Definitely recommend Merchantville overhead for any of your commercial or residential applications. Very good workers.
Did a nice job taking care of our commercial security gate needs.
Fast and efficient