Ordered a 10ft inflatable boat. It was on sale, and a very good price!When I went to pick it upMark gave me a hand getting it out of the box and into my van which was the only way it would fit. Great service!

Went in last week on Sunday. The man on the floor was very pleasant and helpful. The girl at the checkout counter was rude and had an attitude for no apparent reason.

Made it out of this West Marine for under $100. Ha... I joke. Super well stocked and friendly staff make all your marine projects go smoothly.

Needed a small anchor. No stock available, totally understand.

Great location with good stock. Its a little on the pricey side. But boy toys arent cheap anyways.

Good selection when you need it now. Prices reflect that. Folks were helpful.

Friendly staff good selection of merchandise and free popcorn!

Good store with friendly and fair staff, had a warranty issue on a item and they treated me great and very fair. West marine has worked to be competitive with their pricing and price match, been going back to them now days because they sell qaulity items at fair prices.

Very expensive. Bought things needed at next door ace hardware for more than half the price.

Had good selection of sizes ij womans clothing.

Pricy but always has what Im looking for.

Well stocked and great staff

Very nice store. Personnel very helpful and knowledgeable.

Staff was not very helpful or knowledgeable about what they sell and wouldn’t even offer to look at another store for what I needed

The worst stocked West Marine stocked store in existence. Years ago it was a pleasure to visit. Now, I don’t even waste my time. Words of wisdom, go directly to the Fort Myers location, Cape Coral store is no longer an option. Whoever is in charge of inventory, they should be ashamed.

Not the most stocked but great staff and glad to have one in the neighborhood.

Love West Marine..

Xander knew his stuff. He was very helpful helping me pick out a hand held gps unit to help me boat around cape coral safely. Thanks Xander.

My husband called today to check on item to see if they had in stock. On hold for 25 minutes and he hung up. Poor customer service. Found the item at Walmart and it was cheaper.

Maybe I hit this place at a bad time on a Saturday morning at 9:30am- after buying a pair of swim trunks for $65 Im trying to buy a pedal boat and they didnt have any clue where I could buy one even though it said online that West Marine could help me I was very disappointed in the lady and the gentleman at the counter.. and I just moved here..

Honored a sale price by giving 2 singles when sold out of the 2 pack. Always a good experience at West Marinr

Would have given a better rating, but when I specifically asked if the sunglasses I purchased came with a case, the girl said no. When the tag on said glasses said they did!Ive been in retail for many years and own my own business, know your products makes for better customer service! BTW when I called Don was very helpful!

The service I received from store staff, especially Don has been exceptional. I received a new remote from Tammy and Dons persistence, phone calls are much appreciated. The professional, caring attitude is hard to find in todays marketplace. West Marine has been my goto place since 1996. With price match and hassle free warranty West is a Win-Win

Need a replacement nylon water strainer cartridge.$49 for a cartridge that is $12 to $20 on line.they should use a gun at the register while they are robbing you. No wonder they are commonly known as Worst Marine.

Nice store. Found same products at other marine store a lot cheaper. But they do have a lot of items to select from.

A bit on the pricey side. But you can find things here you cant find anywhere else.

If I could rate no stars I would, terrible customer service .

Now that West Marine has new owners and a new attitude. Especially the no hassle price matching with ANY competitor, store or online retailer. It still provides great service but now also the best possible value !

Good sale deals if you catch them!

What can I say other than if you own a boat this is the place! Lots of cool items.

Every time i call, or go in to the stores (3 SWFL locations) i find it’s full of incompetent people working there. I intentionally get my reels from there because of the warranty, and what happens today trying to buy a reel and ask for protection plan... he says they only do it on equipment... I’m so done.. went in for an exchange a couple months ago on appeal i ordered online that was to big, oh no they couldn’t figure out how to do an exchange... even said i have to do it online... The fish i catch as smarter then the workers

This place is an absolute joke. It’s a toy store for overpriced boat toys and designer fishing clothes. Need actual parts to work on your boat? Not here. Belts? Not is the store. Won’t be back.

Didnt have a rear door latch for my 2011 Ford e350. Couldnt even find it in compurter. Not as good ad AutoZone. Much hype but counter techs not real familiar with cars.

Great service and selection.

Way over priced and to top it off, i joined their loyalty program and i get a 5.00 dollar bonus if i spend 500.00 dollars. To further prove my distaste for that reward, its like spending 5 dollars and getting 5 cents back. Whoo thanks for the love

I shop at West Marine a lot. However, every time I go into the Cape Coral store they seem to be really disorganized. Went there on Black Friday. First of all, the shelves were really empty and there were boxes in every aisle waiting for someone to re-stock the shelves. Why wasnt this done before the store opened. The store was busy and there were several West Marine employees. I saw 2 employees taking inventory with a scanner. Why would you be doing inventory on Black Friday??They were out of a couple of items I needed, again, the shelves were very empty. I was able to grab one of the items i needed and proceeded to the check out. This is where it gets ridiculous. There were several customers in line. They had 2 registers open and there were 5 West Marine employees behind the counter. We waited in line for 15 minutes while they dealt with only 2 customers at the counters. Both customers were doing returns and exchanges. They should have had a separate counter for returns on such a busy day. The 5 employees behind the counter did not seem to know what they were doing and all seemed new.None of them noticed the LONG line forming and how long we were all waiting. Several customers put their items down and walked out. So here is the final straw. After waiting in line for 15 minutes we were next in line to check out. The one cashier finished with the customer in front of us and as we were walking to his counter, a customer walks through the front door and walks right to the counter we were heading too. The cashier starts talking to the customer and we hear he wants to exchange something. I say to both the customer and cashier Hey there is a line and we have been waiting 15 minutes. With that, the cashier asks us to back up so he can deal with the customer who just walked in and cut in front of all the people that were standing in line. I set the one item on the counter and said this is ridiculous and walked out. As we were walking out we noticed other customers doing the same.We went to the Fort Myers store and was able to get all 3 items we needed and everyone was very nice at this store and all the shelves were well stocked. As a lot of our boating friends have warned us NOT to go to the Cape Coral store because of all the issues, save time and drive a little further to the Ft Myers store. Great Advice!!

Trying to wrap up Christmas shopping, published hours say they close at 7pm... apparently 7pm is really 645pm cuz the doors are locked.

No service. Swear you could walk out with the place. Store clerk looked at me never said a word, just kept going toward back of store. No other customers in the place. Not the first time this has happened. Wont go back!

Very helpful staff. Prices not as high as you might think.

Very clean! A great place to go for anything boating or fishing related. They had a huge selection of everything from fishing rods to paddleboards. Definitely a hidden gem!

Toy stuff everywhere

Great staff. thank you Alexis

Love walking around there. Everyone is friendly and helpful. Like it when I see sale sale sale

Nice clean store. Helpful staff as well

Good selection. They will price match

Very clean store, employees very pleasant. Fast checkout

Lots of products at reasonable prices. Employees are always friendly and helpful.

Way overpriced. What a joke!

Alqays had what you want. A bit more expensive than small shops but convenience wins here

Great one stop shop for all your boating needs!

Always the best boating accessories

Good place to go shopping for water sport equipment.

The worth West Marine store I have ever been too. They don’t keep up with their inventory so you better order at Amazon! Don’t waist your time

Don was very pleasant and helpful. Took the time to help me locate an item even though it wasnt currently in stock...

I went there to purchase either a tandem or two single kayaks. I was there for 21 minutes. I was never spoke to by any of the help. Not even a hello. Sad because in that time I had to myself, I picked out what I think I wanted.

Lots of good stuff for your boat.

Great selection of marine products. We bought a Yeti Hopper for the beach.

Friendly service and a good selection of products. a bit expensive but they have everything you need

Always something to buy at West Marine! Great customer service!

Good store, a lot of products. Just over priced

Normally very helpful but the store on cape coral Pkwy has a couple of Douchebags.

Great place and selection. Staff very helpful

Extremely helpful! Great customer service and support!

Chris was a great help!

Found what I needed quickly. Fair prices

I cannot remember the two young ladies names that helped me get a kayak. They were so helpful!!!

Closing early

My local shop for all boating equipment. Friendly and helpful crew.

Revist, noticed that they gutted half t store to take out boat stuff and put in higher margin clothes. Prices r out of sight. Walked t entire store, not one salesperson offered to help. Found t item I was looking for, at over twice t price of a nearby store. Walked out empty-handed, again.Three yrs ago.First impression, dont these employees walk in t same front door that i walk in; and they dont see t trash swirling around their front step and front door? Walked thru t entire store to see it all for t first visit, not another customer in t place, obvious that I was looking, no one offered even a hi. Found t grossly overpriced item that I was looking for, sighted several other expensive items, then walked out w/o a purchase or a goodbye.

They have everything here. The batteries should be additionally charged as you buy them. I have bought two batteries, on two different occasions. Each had very little pep. I needed to charge them with a home charger, to get them to be functional.

Good selection of fishing And boating gear.

Didnt have anything I went their for

Awesome experience! associates are very knowledgeable and helpful 👍

Great place for things in a rush a bit pricey compared to Amazon but if you need they generally have it.

Lives up to its reputation. Friendly staff and good deals.

Its okay. Overpriced.

Awesome people!

Good help and had a spark plug for my Honda Generator that nobody else had

Somedays you have really good staff helping you out other days you have kind of snobby fisherman type staff looking down on you. Id go back, but only when they have sales.

The best people work here

For all your boating needs

Store is very nice. Clothing is very expensive.

Very pleasant staff,very helpful

They really stand behind their West Marine brand products. I had a 5 yr old pair of binoculars and they gave me a new pair no questions asked, now that is customer service.

Nice friendly staff

Out of stock with most items needed

Great place but Extremely over priced uff

Prices are steep.

The staff went out of their way to help me out. Otherwise, just a run-of-the-mill, over-price, West Marine.

Everything you need in one place.

Helpful staff

Pricy but they have everything you need

All your marine needs in a one stop shop!

Seem to everything I could ever need for my boat.

They had what I needed but prices are high.

Very nice place

Nice selection, and good service

They have a lot of boat stuff but you pay for it

It has a lot of boating and fishing stuff!!;):)

Great fishing selection