Ali was professional, knowledgeable, and kind. She clearly explained my dad’s hearing loss in understandable terms. We left feeling we understand his needs and that we have purchased excellent quality aids. I truly recommend coming here for your hearing test and the services provided.
Great service, well-informed audiologists (especially Ashley Alexander), pleasant and efficient staff. Im so glad a friend pushed me to get my hearing checked...having hearing aids has changed my life! I can finally stop saying huh, whats that, etc. Just go!!
Very thorough; Audiologist was very professional and explained everything to me. Nothing of any concern found, but it was good to get a baseline on my hearing in case I need to come back again. Thank you!
Every person I met was friendly, attentive, knowledgeable, and took time to answer all my questions. I can only imagine that ongoing service will be outstanding and professional!
Ashley is great. All staff friendly and helpful. Wonderful with my kiddo.
I had a great experience at Total Hearing Solutions. They had a good covid 19 prevention strategy in place. Was taken right in for my appointment with no wait. Adam was very professional with my hearing test. I had a concern with my hearing aids and he fixed it very promptly.
My experience with Total Hearing Solutions was outstanding. All my concerns and questions were answered in detail and with expertise.
Nice shop. Well-organized. I walked right in and sat down. From Tammy at the front desk to Ashley with the demonstration. Very professional start to finish.
Ashley is great...she listens then has the answer. Tami, at the front desk, is pleasant and professional!
I had my yearly hearing test today with Ashley and, as always, she was amazing. The hearing test was conducted professionally and quickly. Adjustments were made to my hearing aids and I can already notice the difference. The experience begins when you are greeted by the kindest and friendliest person I have ever met at a medical appointment, she is jewel!
I had a great experience getting custom musician’s earplugs today. I wasn’t exactly sure which ones I wanted and or needed and what worked best for me, but they helped me with the right ones and I’m excited to get them in just a couple weeks! Thanks for the help and making me feel comfortable during the process!
Ashley took great care with my father. Wonderful experience.
The staff here is genuine and personable. Lots of smiles upon arrival and lots of well wishes on departure. A very comfortable place to go
Customer service is very good and very professional. Ali is very sweet.
Tammy and Alison were amazing to me and my mom. I can’t say enough how much these ladies helped my mom and me. Best people ever
I’ve been with Total Hearing Solutions since 2014. Very knowledgeable, professional, courteous, and helpful staff. Highly recommended!!
Their hearing aid specialist works hard in getting things right.
My mom, Jessica W, has been a patient/client of Total Hearing Solutions for several years. She is always treated with care and compassion.. As her hearing has diminished they have helped with adjusting her current aid and helped her choose the best aid for her other ear as that ears hearing has slowed.We would definitely recommend this option for those with hearing issues
Preces are a bit steep but the services is excellent. Is more than worth the price.
The staff at Total Hearing Solutions make you feel comfortable during the hearing test process. They break down the options and suggest what they believe will work best for you and your hearing loss. I will be ordering my hearing aids from them within the next year and will continue to keep in touch with them frequently.
The staff at Total Hearing Solutions are great in working out my hearing issues. They are friendly, caring and knowledgeable. It has been a pleasure for me to go to my appointments.
I found the audiologist very well informed on the product and very helpful in my decision.This experience was so much better than what I received in my hometown. There was no hard selling at all. I feel very lucky to have found Allie and Northside ENT Highly recommend them to anyone..
On May 11, 2020, my left hearing aid didnt function. I thought it wasthe battery. After many battery changes, I realized the problem wasthe battery aid. I had received letters from Total Hearing Solutions,dated April 1, & May 1, 2020, explaining the changes in procedure dueto Covid-19. I have a Case Manager & I explained the issue, & photo-graphed the letters for her instruction. I live in a Retirement Center &could not get out for an appointment. She arranged to have you checkit out. She picked up the hearing aid on May 12, at 9am, it was fixed,and returned to me that day at 9:50 am.
I love the receptionist she is very helpful and friendly with the perfect attitude for the job. Jennifer the audio technologist is very friendly and knowledgeable. She is very patient and explains all options available. I would definitely recommend this office to anyone needing a hearing testing, hearing aids and any other hearing services.
Ali took the time to listen to my previous experience with my hearing aids. I appreciate her thoughtful questions. Through the whole process I felt like I had been coming to her for years. I would recommend Total Hearing Solutions to anyone who wears hearing aids.
We see Jennifer at Total Hearing Solutions and she is wonderful! She does a great job and we have been very happy with her, she is awesome!Also, Tammy at the front desk; and, Adam who cleans and checks our hearing aids, both do an awesome job, too!
I have been accompanying my wife for help on her hearing aid problems and issues at Total Hearing Solutions. Dr. Ashley has been very good and kind and has a lot of patience to see her patients! My wife has never been happier! In addition, the staff add additional support and cheer - always cheerful when you check in! Thank you for your support - it does make a lot of difference!
Great experience. Ashley is a complete professional.
I purchased a new phone and was unable to pair my hearing aids with it so I called Total Hearing Solutions to inquire as help in pairing. Though every one was booked Kiri somehow worked me in and paired my hearing aids all in one day!
I have been going to Total Hearing Solutions for many years. They are always friendly and caring. I have purchased hearing aids and they are great at helping me keep them in top share.
I have been going to Total Hearing Solutions for more than 5 years and truly love them. I work with Jen (Audiologist) and I trust her work completely. They all keep you informed of the latest technology in hearing aids and check in more than once a year. I wouldnt go anywhere else.
From the wonderful receptionist (congratulations on the arrival of your grandson!!!)to all of the staff, and special thanks to Jennifer for her listening, caring and solutions from day-1. Thanks a million and be safe and have a great 2020! I mean that!
Professional, and easy; our Mom loved the visit, Thank You
I t was a pleasant experience from start to finish. Everyone was very professional and was polite. They took the time to explain my hearing lose to me and explain the adjustments that they made
One of my hearing aids kept shorting out and Ashley was able to spot a twisted wire immediately. My ears have changed a little in the last two years, and I will need better fitting ear buds. Ashley took an impression of my ears and will send them to Phonak so they can make new buds which should slip right in. She said there will be no charge for they are part of the plan, and so far, Im very pleased.
Great people (warm, informative, and friendly) and always a great experience for my daughter and myself.
Great service and very helpful staff
Always helpful and experienced staff keep my 12 year old hearing aids humming!
This was our first experience with Total Hearing Solutions. Ashley was patient and kind with my mom and very knowledgeable about the hearing aid process.
Total hearing solutions is a very proffesionally run business. There is no wait and the staff is very courteous.
Great group to work with that listen to what you need and help you get great results! Have been going here for almost ten years and on my second hearing aid with them. Always an enjoyable experience.
Appreciated the effort expended to work with me during the pandemic. Very professional.
Jennifer has been my audiologist for 5 years now. She is expert at all aspects of improving my hearing which allows me to hear and understand daily in my interactions with others. Fantastic results with my Phonak hearing aids and accessoriers.
Highly experienced and thoughtful staff. Director of Audiology Kira S. is fantastic. Terrific team at THS/Northside ENT.
After ignoring my hearing loss for a long time, I made an appointment to meet with Alison Wyss, a clinical audiologist at Total Hearing Solutions. Alison is very patient and extremely informative. She answered all my questions and I chose the right hearing aids for me. My hearing aids were very easy to get used to and easy to maintain. Overall a very positive experience.
Second to none.
Had a great experience. Five star for sure.
Great people from the Receptionist to all of the audiologists we have worked with.
Expert and friendly experience from top to bottom.
It is so nice to go to a place where the people who work there actually listen to you and really help. We are grateful for the staff at Total Hearing Solutions.
I had a good, honest and straight up evaluation by Kira who understood my situation and future needs.
ADAM IS ALWAYS VERY HELPFUL AND TAKES WHAT EVER TIME IT TAKES TO MAKE MY DAD AND MYSELF PLEASED.
Of all my yearly maintenance chores this is by far my fav; friendly knowledgeable & honest - Jennifer is the best!!
Very friendly and professional service.use update technology and the skill level of their staff is supurb.Norm Blake
The staff was very professional and helpful. I was in and out within half an hour.
Your staff is always friendly, professional and courteous. Also, they never try to oversell me.
Friendly people
Quick, thourough