Got a Forward WIP farmer john for foiling and downwind kiting is Brazil. Love the pants and Murray’s has great service and great advice.

I attempted to purchase a foil board from Murrays Sports yesterday. I called on the phone to confirm stock and was advised the board was available but was a little bit short on time so I decided to place the order via the web store later that evening. My credit card was charged and I received an order confirmation email. This morning I received an email saying my order was cancelled and refunded due to fraud. When I called Murrays and spoke with Tom and later another associate I was told they have stringent policies on fraud which are not published on their website and that they “researched” my order that morning and decided it was fraudulent for the following reasons:A. I was a first time customer. Tom suggested I “should have ordered something small from us first like some kite lines or something to establish yourself as a customer” I’ve never been asked to do this by anyone promoting themselves as a retailer online or otherwise.B. I ordered using expedited shipping. I paid $150 extra for overnight on top of a $50 base for 7-10 day ground thinking I would be provided an expedited shipping and handling experience. I work in a business that does online order fulfillment When we get an expedited order such as this we move it to the front of the line and call the customer and say thanks or address any issues before the item shipsC. I used a bill to address (home) and a ship to address (work)D.”Our manager is out on vacation and we weren’t exactly sure what do with it so we canceled it.” “We could have just sat on it for a week you know.”E.”weird” IP addressF. I ordered something “expensive”G.They are having “staffing issues”H. They have been in business for a long time but are “newish to online sales”I.They “have lost tens of thousands of dollars in kite, wing and foil gear, due to fraud and we don’t get that money back”J. They are “really busy!” Hopefully you’re not too busy to read this review.If these things are triggers for fraud or if you have policies for new customers, or those with specific purchasing/shipping requirements, what not publish that on your website or when I called to confirm stock or prior to taking my money.I asked why they didn’t call me to try and establish if had placed an order and was told it was not their policy to call customers because I could just be “faking it” I asked why they requested phone numbers at all and was told it was in case there was any sort of problem with customers order. Uh?I then asked what hoops I needed to jump through to get a board. As mentioned above was I told it would have been best to call first or place an order for small random unneeded items so they could “get to know me” and “establish me” before taking my order for a “big ticket item”I asked them if might be possible for someone to call on the phone with a fraudulent card and pretend to be someone else they acknowledged it was “possible but less likely”. How they make this determination I have no idea. I told them I actually started the transaction with a phone call the day of my order and asked who it was that I spoke with originally and they said they were not in that day but if they had been they might have been able to establish that we talked the and “maybe the order would not have been canceled”.I was asked by Tom if I wanted to try to run the transaction again on the same or another card despite having no proof of a refund from them other than an email and a verbal assurance I would get the money I was originally charged back in 3-5 business days.Sensing I might have been scammed by this merchant I declined and got on the phone with my credit card company who confirmed I may need to wait for a least a week if they return my money before I can take any action.Based on other reviews it seems like walk in customers have a pleasant experience but as an attempted first time online customer I definitely did not.Update: I received a full refund five business days following the transaction.

Super knowledgeable about catamarans!

These guys are so generous and knowledgeable. They continue to define good customer service. Thank you for your passion, your knowledge, and your products! Great stuff.

Murrays is literally heaven on earth.

Murrays has always been a trusted supplier for our sailing gear. Theyve got a great website with all the gear well ever need, and everyone weve ever dealt with seem genuinely interested in providing professional advise. Were on the east coast, but we get their shipments just as quickly as our local vendors. Keep up the good work Murrays!

Great service, they answer the phone, respond to emails and keep you updated on shipment statuses, which doesn’t happen everywhere. Have most of what I need on the shelf ready to ship and the website makes it easy to chose shipping options because sometimes I need it quick and sometimes I don’t. Things like cat trax inner tubes I can only fine here. In short they help keep my 2 cats on the water

Awesome service, especially commending Brooke for taking my international shipping case personally. Despite natural disasters (landslides) and winter holiday shut downs, Murrays went out of their way to keep me in the loop with my complex multi-part order. Despite living across the world, I will continue to work with them because they are an excellent shop with astonishingly competitive prices compared to my local catamaran shop (who has a jerk of an owner). Only wish there was a slower and cheaper international shipping option than the default really fast FedEx international express offered on their website.

These Guys are Great! I get all my parts for my Hobie 16 from these guys!Stan is very knowledgeable and helpful! The parts come very quickly.

Great service and great shop. Has everything a cat owner could possibly need. If they dont have it then you dont need it!

Only shop nearby with kite gear. These people are awesome to business with.

Always a great experience. Always the right part, delivered on time. Great service!

The best place to get my Hobie parts. Knowledge, experience and best customer service, Ive been dealing with them for 30 years.

I ordered cat trax after being advised that they would take approximately 5 days to arrive. It took 12 days and their customer service had no interest in discounting or upgrading my shipping due to the misinformation. When they finally arrived, the holes for the end caps were drilled incorrectly. I had to drill new holes myself - unacceptable given the high price I paid for the trax (almost $600). Never buying anything from their website again or from Florida Sailsport (the manufacturer).