I went here for my car maintenance, got taken care of by Bobby professionally, and he was very helpful in giving the guidance of what the current and future services needed for my car. Great job!The only reason I didnt give 5 stars rating is due to Wifi. Its not stable and very hard to connect to. I ended up using my mobile data to work. I usually do car maintenance during work hours, so its much appreciated if we can improve that.

Ali was my salesman! Greeted me at nine thirty a.m. and put me in a car to test drive! He was knowledgeable about the vehicle I wanted and sold me the one on the showroom floor! Made the deal I wanted and turned me over to Jeremiah Justice in finance! Great guy and in no time 11:40 a.m. I was driving my new K-5 home! Second car Ive brought from Classic Kia!

Joe, Danielle and the entire service crew were fantastic as always. They’re always so professional, courteous, knowledgeable and above all friendly. This always keeps me coming back for my car maintenance needs. The pricing is fair. Always honest on what is needed and what maintenance can wait. I’ve made the mistake of taking my car for oil changes else where and I never receive the same care or quality of service anywhere else. Classic Kia Service is top notch and definitely goes above and beyond for their customers!

Joe was my service man. He was very attentive, he greeted me when I got there. Kept me informed of the status of the service, walked me to my car when I arrived. He managed to get my car serviced early so that it would be completed that day and I wouldnt be without it overnightMy driver Christian was also polite and very professional. A very good and safe driver

I had the best experience purchasing my first new car this past Thursday! Joey Jackson was very knowledgeable about the car I wanted and worked with me respectfully in order to get the deal. No dishonest tactic or gimmicks from neither him nor the finance guy (Justice). Thank for helping make the process smooth and painless guys!

Everything went smooth not a lot of haggling. And got me a better rate than I thought I would get.

This place is where you need to come and get your new car!I called day before wanting to know more info and my boy Kaleb got me the info I needed I came by the next day and they appraised my past vehicle and they gave me a wonderful offer on it also showed me carfax on the used Kia stinger i was interested in and let me test drive it.Did some negotiations but ended up being VERY VERY happy with my decision.Will definitely return in a couple of years for a Telluride, or possible an upgrade towards a new Kia stinger if they redesign it!Get prices and great people to work with.

Everyone was helpful. Ronaldwas especially appreciated for keeping me informed and advocating for me with the extended warranty company.

The guy who came for my car asked what my appointment was for I stated oil change and recall on the fuse, he stated that will take like 2 and 1/2 hours, I said its OK I was told when I made my appointment over the phone it would be 1hr 45mins.Why was it done in 1 hour. I hate that these car dealerships make woman feel some kinda way. I give my car to you abd its a major purchase for ME, so take care of my car and he did not explain anything about the recall just that it can cause a FIRE. EXCELLENT CUSTOMER SERVICE NOT!!!! BAD, will have to fine another Kia dealership.

Cannot say enough about Joe in the service department. He stayed in touch with me every step of the way. He is extremely personable, professional, and polite. Kia should definitely give that gentleman a raise. .Because of him alone, our company (Texas master locksmiths) will be a life long customer. Thank you Joe!!! From David Ewen

Ron was able to get my car in quickly and was very helpful, communicative and personable. This dealership is way better than central Kia of plano.

I bought a car from this dealership 27 days ago and within 2 days the check engine light came on and after 4 days it completely stopped. Unfortunately 0 stars is not an option. I have been trying to resolve issues with my car since July 31st. This has been an awful experience every since I made them aware of the issues. Kaleb sold me the car and when I returned to discuss the issues he never even acknowledged my presence. I have had several conversations with different employees, but none that have corrected my issues. I called and left a voicemail for Jason who is apparently the owner/ dealer principle and I am still waiting for a call back. I just want and deserve a reliable car especially when bought from what I thought was a reputable dealership. Please advise if there is hope for a resolution.

If you go here, I highly recommend Jose. He kept me updated, explained what exactly they saw by showing pictures and a diagram. He did his best to make sure I got the fastest and most high quality job possible. I am definitely going to be a returning customer!

Things went smoothly and my car was ready when they said it would be ready.

This is without a doubt the most professional dealership. Mike Williams is definitely the man to ask for! He was knowledgeable, professional and made the experience enjoyable. I went into the finance department and Jeremiah Justice got me in and out in no time flat. He has amazing communication skills and was very thorough in explaining my options. Both young men were a pleasure to deal with as well as all others in the dealership. This place is top notch and I love my new 2022 Stinger!!!Kimberly Green Stewart

These people are amazing to work with! Bought a new Telluride last year and it was a fantastic buying experience! Their service department is also so professional and helpful! I would definitely recommend this dealership!!

I will for sure be back to see you if i ever need another car! you made it simple, fast, and stress free thank you again and again. Love my new car:)

Our sales rep Matthew made our experience amazing and easy.

I have never had a great experience when buying a car until now. The entirely staff was beyond professional, they were actually very friendly from start to finish. Cornelius went above and beyond to make sure we were getting something affordable as well as reliable. Thank you!!!!

Kaleb was a great salesman. He made the car buying process easy and enjoyable. He kept us informed every step of the way. Great price and rebates. I even received a military discount! I highly recommend Classic Kia Carrollton.

Outstanding dealership! Sales Professional Matthew Hoffman qent above and beyond to make a car deal happen. Very happy with my new car and the wonderful courtesy given to me and my son while we were there. Highly recommended!

Great experience! I was quoted an estimated two hours car services, plus an additional 45 minutes, for an oil change. Everything was completed in a timely manor. It only took about an hour and a half. The employees greeted everyone entering the building. While in the waiting room, theyd check in, and see how everyone was doing. Id highly recommend coming here. Thank you, again, Ron!

Marcus was awesome! Will do business there again and refer others because of Marcus. Everyone was great but Marcus was the cherry on top!

Bobby is a highly valued member of your service team. Treat him well. He cares for your clients.He chose the correct package to up sell. We discussed terms and put the best combination for my vehicle.High praise for your service mechanics too. Keep up the great work.

From internet search to final deal it was great experience. Ali was great over the phone in providing all details and then finance department was cool in dealing with numbers. Overall a very good smooth experience in getting car of my choice.

Joriz is the best service person! We never want to work with anyone else. He keeps us informed and is kind and considerate. It took longer than I would have liked but they are in the same boat as all other businesses in that there isn’t enough help to service all the customers they need to.

Great Service! Joe was in top of every detail in the coordination of the car repair.

The environment was clean, loaded with beverages and snacks. Customer service was extremely friendly and made you feel atwas home. Bobby was helpful as well and efficient with my vehicle. Would recommend my family and friends to him and his work place.

Ali was great! He took care of quickly and efficiently. I was in and out in record time. Thank you so much Ali and thank you Classic Kia!

Demario took very good care of me and make sure everything was done in a timely manner. He was very friendly and knew what he was doing. Very professional! Jeremiah in finance took good care of me as well and caught an error and made sure it was corrected before we went any farther. He was very helpful and professional about his job. Thanks Guys

First of all Mike is the best sales person ever! He really works hard to help you find the right vehicle for you..Then, he takes it to the next level by educating you about the car youve fallen in love with. The service department is always top notch! Even if you dont think youre a Kia person, take the drive; theyll make you a customer for life!

Stephen C at Classic Kia was awesome!! When we ordered our Kia he kept us updated on the delivery and was so kind during our purchase. He went over everything with us and made sure we were comfortable with everything before we left the lot. He even followed up with me the next day to check in and see how it was going. He answered my questions and was very helpful.

Joe gave the most amazing customer service for my vehicle. He worked above and beyond to ensure my car was fixed not only in an extremely timely manner, but also cleaned and filled up for my trip. I couldn’t be more pleased with him and his excellent service.

The whole Kia of Carrollton team is awesome!!

Thank you, Classic Kia! Best car buying experience ever. Marcus and Mazen were phenomenal. They got us in and out quickly and it was truly a hassle free, no fuss experience. Everyone is so laid back, friendly and very efficient. We definitely would recommend to our friends and family.

Excellent experience. Joe and everybody else were very professional, and helpful. My car was ready on time . Excellent customer service. Excellent work. Thanks.

They were involved in the whole process and it showed that they had my best interest in mind. This made my experience as a car buyer so much less stressful. Thank you to Stephen Cantrelle for helping me out and making this process a great experience. 10/10 would recommend to anyone looking for a care here.

Marcus was awesome to work with, did a fantastic job. Got a fair trade in value and they were open and transparent with me the entire time

I will never deal with this dealership again. Horrible communication (if they even communicate with you at all, that is!), and terrible customer service. NO ONE in the service department talks to each other. One girl scheduled my appointment for 10 AM, then one guy called me and said it was at 12, and another told me it was at 1. When I arrived, they didnt even know I had an appointment. THEN, 30 minutes after dropping my car off, I get a call asking where I was and that the windshield guy has been there waiting to repair my vehicle... I was just left dumbfounded. All said and done, my car will have been there for almost 5 hours for a windshield replacement. So ridiculous. And on top of all of that, a salesman contacted me by getting my number from the service department... definitely not ok with me at all.

Nilsson was very nice and personable. It was nice having a direct person to reach out to for questions. He went out the way to talk through the recall process and offered to check on accommodations for the possible inconvenience of not having a car. Glad I was able to work with him. Will be making the service department at Classic Kia my new stop for maintenance on my car.

The guys here really take care of you and try to make sure youre involved in the process. They let you know whats happening, keep you up to date, and try to save you money where they can. Very reliable crew with capable leader. Absolutely recommend them.

Updated review:After looking at our final paperwork from finance company, we realized we were severely misled. Our finance manager came to us with 2 ‘competing’ offers. Both had mostly same numbers with the exception of a power train warranty for free added on to one. Obviously, we chose that offer. We read our paperwork very carefully, and were shocked when we went over that same paperwork the other night and saw that the $3000 warranty was added to our bill. My husband went to speak with them to get this fixed and they literally laughed at him and basically said “well you signed it, here’s a phone number to call”..They we’re VERY careful with their wording and snuck in that policy, which I’m sure they get a kick back for. Like I originally said, they HAD earned our business and we were looking to trade in our 2017 Altima for a new KIA but now we feel so misled and just genuinely fooled. Everyone was so nice and funny when we bought the car and when we returned with this issue there were completely different attitudes. The price was pretty decent, Taylor was very nice, but I think we’ve lost our trust in this dealership.

I took my vehicle in and they provided exceptional customer service and identified the issue with my car. Luckily, it was covered under warranty and they got my car ready very quickly. Joe was great at communicating with me and I would return again and have my car serviced any time it needs something. Thanks Classic Kia of Carrollton!

Awesome experience from beginning to end, and driving away in my new car! Kaleb C and Mike W, Thanks guys! 👍👍

This was the best car buying experience I’ve had. Our sales representative Mathew kept us informed on the progress of the cars delivery and when it arrived on the truck he quickly had it ready as humanly possible. Everything we agreed on was exactly what we signed for and we were on the road in our amazing new Carnival in less than an hour.Very efficient and extremely hospitable!

I came into dealership to buy a used car but ended up buying I new one. The whole staff was nice. The sales person that helped was Mathew. He was great and very professional.

Bobby was great to keep me updated. Cashier was pleasant. Bought my Kia Sportage here many years ago and have done the service here without any problems. When it’s time for a new Kia it will be from these great folks!

Ali does not know how to handle the customer. Rough people skills. Probably partially the responsibility of company training or lack of training.Looking for cars during a Pandemic doesnt mean you have to have an awful experience.Have been to several dealerships, this one has checked out. 😕

I didnt have a appointment for a oil change but the guy name Ron is service department told me to come on in at 8 am and he would take care of me and he did that. He made sure we.was updated on what was going on and what was needed for the car, very nice guy we like his attitude and his energy toward us while we where there. I would most definitely recommend his serviceat Classic Kia Carrollton...

Bobby was my service manager and he was very thorough and kept me up to date during my wait.

This is our second purchase from this location and we were incredibly pleased with the salesman and finance manager who helped us. Great service!

The service was quick and people were gentle. It was a relaxing atmosphere for me.

The whole experience was not stressful and my sales consultant Stephen Cantrelle made it all great.

Ive always had excellent service from Classic Kia Carrollton over the years. Whether it has to do with purchasing a vehicle, maintaining a vehicle, etc.,the support has always been excellent. Ive had several cars over the years, and the Kia Soul is by far my favorite!

Its always a pleasure dealing with your Service department...Jorge and the gal that is on a scooter/injured are always pleasant and very helpful .....with a smile!

My experience was great I felt at home with the whole team and we are very happy with our purchase keep up the good work TEAM

I have had nothing but a positive experience here. From taking my car in for its normal service to buying my first SUV a couple days ago it was flawless! Everyone is friendly, understanding, and just there to make your experience pleasurable. I highly recommend!!! Jesus in sales took the time to truly listen to my needs and even stayed late to get me in my new ride and I couldnt be more grateful!

Although I didnt have an appointment that day. I got my car serviced and battery changed and got my car back the same day. Good job.

Jesse and his entire staff were a class act. Special thanks to Brody, Jeremiah, and John for making our buying experience so great. Would 10 out of 10 recommend Classic Kia to anyone who’s in the market for a new vehicle.

2 weeks ago I went in for an oil change and when I went to leave my apartment the day after my engine knocked when it started. I checked my oil and it was low and brown. The oil wasn’t changed or even level. When I went in to get the service that I paid for completed, the service manager denied what I was saying without any good excuse. He acted if I didn’t know what new oil should look like and tried to say the oil was level even though it was visibly on Low. When I wouldn’t give in he tried to make me wait for an hour and more to get a service performed that was supposed to be done 2 weeks ago! Only when my boyfriend called is when my car was serviced within 15 minutes.

I had no problems here when I got my car serviced for a Kia recall. I called five dealerships near north Dallas and they were the only Kia dealership that offered a shuttle. I dropped off my car and they texted when it was ready. I picked it up before 6pm and they had vacuumed the inside and washed/waxed the outside. No complaints here! Thank you Classic Kia!

Fantastic service! I could tell they were swamped yet they were very friendly and professional. All questions answered and I never felt rushed even though they were very busy.

Went to get car detailed. I was extremely impressed upon viewing vehicle after completion. It looked brand new all over again!! Highly satisfied. Joe even took the time to show me the engine cleaning-they literally transformed my car from the inside out!! It was spotless!

The showroom had a relaxed atmosphere. Every staff member was very nice and helpful. Kaleb was very knowledgeable of all the vehicle features and nice to have on our test drive. Would recommend this dealership to everyone.

I was kinda worried I wouldnt get approved yet Brody, Hash and Mazen were great and understanding. Very patient and helped me get my new car. I would recommend this place to anyone and everyone.

It was good but yall could work on yall services about getting people a rental or be able to give them a car off lot Why they cars being repaired but other than that they was great thank u

Amazing service by every helper inside. Nilsson offered great service. We had our first service for our Kia car and the team received us very well, offered great hospitality and detailed service explaination for the report. They have well maintained waiting areas, kids friendly room and essential - water bottles!

This is a great place to buy a car!Jeremy in Sales was fantastic all the way through, from when he first responded to my inquiry and through the sale. He answered all my questions and helped me really understand the benefits of each of the different trims for the model I ended up purchasing. Thanks to his help, I am confident I made the right choice and am very pleased with my new car. I highly recommend Jeremy for anyone considering a Kia!(I bought a 2020 Kia Soul S.)

Classic Kia of Carrollton provided an outstanding sales experience for my wife and I when we purchased her new Telluride. Joseph Jackson was our sales person and he tirelessly answered questions and did everything he could to inform us and help us make a quality buying decision. Sal, the credit manager was very thorough and long suffering with us and explained everything perfectly without badgering us or trying to sell us things we didn’t want. It’s nice when you receive customer service that is the kind that makes you feel like everyone there genuinely cares about you, the customer. I can’t wait to buy another vehicle there. We will be back soon!

My girlfriend raves about how great the service is at Kia. This is her 4th Kia Optima. She leased this car from THIS Kia a couple of years ago and I took it in for her to fix a flat tire. I mentioned that the tire should still be under warranty and was told that’s Kia does not have tire warranties.When I repeated that the car has less than 8k miles on it, he seemed to get annoyed. He repeated/changed his reasoning to that they don’t cover tires unless I bought a tire service package at the time of purchase. So, I asked him to check if we had one, (now seeming more annoyed) I was told that he does not have access to that information at his station and that was a financing department issue. I asked twice if he could find out for me, he seemed very annoyed that he would have to go to the finance department to find out. Instead of going to check on the warranty, he just asked me to just pull the car up so that he could check the tire. After looking at it, he said that it would be at least 2 hour wait to fix the tire or I could make an appointment for Saturday (2 days later). After looking at how annoyed and dismissive he was, I really didn’t want to wait and put up with him for 2 hour, I just said no thank you took the car to Discount Tires.

Joe was very courteous and efficient in taking care of my Kia Optimas service and inspection. I was kept up to date via text, and all requests were handled in a timely manner.

The entire team was amazing! The understanding, patience and willingness to help is one of a kind. I visited various places before going here and my only regret was not coming here first. Would definitely recommend!!! Jesus Mireles is your guy straight forward and helpful. I drove out with what I wanted so thank you ☺️

Tremendous and timely service. Ron went above and beyond to ensure smooth proceedings and the best experience possible. Definitely recommend Classic Kia Carrollton

Great car buying experience! I wish I would have went a long time ago. I had been dreading to deal with the negotiations and haggles of trying to buy a new car and dragged it out. I went to one other dealership earlier that morning and was not happy with their selection, after coming to Kia in Carrollton, I was very pleased with how efficient and pleasing the process was. I love the fact that I told them what I wanted to put down and how much I wanted to pay and they came back with everything just how I wanted.

Kia Carrollton very professional and knowledgeable communication skills great. The whole team in service department work together like a fun tune engine to get my car up and running. I recommend Carrollton Kia to anyone whether it is the service department or the sales department. Carrollton Kia # 1.

Outstanding service experience compares to other Kia dealerships in tue metroplex. Keep up the good work.

Taylor was amazing & made the experience smooth! Great team at Classic Kia👍 Service rocks as well!

10 am Saturday morning, I’m looking for a quote for a knock sensor for my Rio. Bobby in service was very helpful and got me in today, car repaired and out in 2.5 hours ON A SATURDAY LAST MINUTE. Price was far cheaper from other places I was quoted and car was cleaned in and out after service. During the check out, I had a couple of questions and Bobby answered them, what he didn’t know he went to find out and came back with correct information. I have found my service center. Thank you!!!

It was fantastic! Marcus was courteous and kind and worked very hard. The sales manager and FI went above and beyond! I couldnt have asked for a better experience and would highly recommend!

Love my new Carnival, as Joey Jackson managed all the trade-in and new vehicle delivery. Jeremiah in Finance was great with the paper work. We look forward to buying a new EV6 when available from this professional team!

Great group of people! Thank you to Richard Ferguson (sales) and Jeremiah (financing) for making it a pleasant car buying experience. Would definitely recommend to my friends and family. Manager introduced himself as well as the service advisor, and appreciated the level of customer service they provided!

Mike Stanton and Jeremiah Justice were FANTASTIC and made the car buying process super easy and stress free. Mike listened to my needs, and is very knowledgeable. Super nice guy, that treats his customers like people, and not just a money bag. I know where I am sending family and friends to for their next car 😊

Its a very good team over there at Classic Kia Carrollton. I always have the best experience and folks always take good care of it overall. I worked with Bobby and Ron and they were very friendly and professional.

This is not my home dealer. I was traveling and booked an appointment for a required lube and tire rotation service. The service was done in a reasonable time and the interaction was courteous, attentive and friendly. The vehicle was delivered washed and clean with an Armor All type coating on the tires.

Stephen is the best car salesman I’ve ever dealt with. He looked out for my best interests, and I look forward to working with him again.

The best staff! Joriz was the best. He makes you keep coming back. Always a great experience.

I use my son’s Google, but just know this is an adult. 😊 I love coming to Kia Carrollton- I’m so happy this is where I purchased my K5! Kaleb (my sales guy) is always around & greets me w a smile & real convo. Joe is one of their TOP service guys, and will always show his genuine concern for your vehicle, and always a smile on his face (even through the mask lol). The dealership is very nice, clean, open & airy and just comfortable to hang out at. This is my go-to for any question or problem I may have. Highly recommend! 🤗

My car broke down and I had it towed to Kia to get the Kia experts to work on my car. AFTER dropping it off I was told it would be 5 days before they have the time to even troubleshoot what the codes were. Day 5 rolled around and I was told they needed 7 days to look at it. Yesterday, on Day 7, I called in to find out an update, I was told I would be called back (never got a call). I just called in to get an update (day 8) and was told that my technician is out sick and I will receive as call (whenever he gets back in).They have no loaner cars and offer a $50 a day rental car through enterprise that is on site. I’m going on 8+ days to even find out what is wrong with my car. Who knows how long it will take them to fix it once they figure out the problem. Customer service has not been helpful and do not return phone calls. Other Kia dealerships have loaner cars for customers when they expect the vehicle to be in for long periods of time. Avoid this Kia location.

Mike Stanton was amazing and we really enjoyed doing businesswith him! He really listened to our needs and he and the finance manager worked a miracle for us! We are very happy and Mike if you see this thank you so much we love our car!! If youre in the market stop by and see these guys theyre very personable honest and laid back :)

Attley was great to work with. He understood the ask, was patient and provided great customer service. The finance manager Mazen was also great, friendly and personable. I definitely would recommend others to Kia Carrollton!

Ask for Joe and he’ll take great care of you! Reasonable prices and great service.

Everyone was excellent and was followed all safety. Which made me feel safe. And I absolutely love the coupons I get in my email for services. Cause Im on a budget. And it helps me be able to afford service and take care of my car to last longer. Thank you.

I have had excellent service at this location! Thank you Joe for taking the extra mile to assist me with the issues I was having. Communication is key and Joe did a great job with making everything go smoothly. I truly appreciate his service. It is really hard to get service like that nowadays. I will recommend this location to others

Jeremiah is the PERSON TO GO TO! NOW SAMMY IS BY FAR THE BEST MANGER EVER ! OMG SHE HELPED ME SO MUCH FROM HER AND I IN DIFFERENT STATES! She helped me get it all figured out ASAP, without her it would have gone on for many more months ! This KIA LOCATION IS ONE TO GO TO ! Thanks for being the best to my grand daddy and my mother ! YALL KEEP IT UP 👍🏻

These people call themselves salesmen? Worst salesmen Ive ever met. Its a wonder they ever sell a vehicle. I felt like I was having to talk him into selling me a car. No thank you! I will purchase somewhere else!

I really appreciate the help from all of the Classic Kia members especially Joe who take care of the service from start to end. Offered me the best possible options. I definitely recommend Classic Kia for all the Kia family members to opt for all kind of services.

The employees of Classic Kia are great. They are nice and keep you informed. Whomever the parts vendor is they need to get rid of it takes to long to receive parts, however once received car is fixed the same or next day. Joe is amazing he deserves a raise and my car was detailed it looked brand new.

SERVICE IS GOOD EVERYTIME! EVERYONE IS GENEROUS AND ACCOMODATING TO THE NEEDS OF THE CUSTOMER.

I loved that I was treat with respect.. I didnt get over talked, they kept everyone friendly and nice with a personal touch and still was able to be honest with what I had to agree with. If they had been anything like the Plano location which gave me the worse sales experience I have ever had( and I have trained sales folks for 13 years in my profession), I would have just walked out.but I am glad that the team was amazing MIKE WAS A STRONG SALES REP...people buy from people .. I hate sales reps that try to make a customer feel bad for the car they want like central Kia of Plano .. I enjoy a small bond when I purchase my product ..Simple put Sales manager and sales rep were awesome

Joriz was was super friendly and knowledgeable about the service. The man that greeted me as I pulled up was professional too. They both took their time with me and made sure I know exactly whats gonna be done and what was done and pointed out things that will need service on in the near future. Also the front desk Lady was awesome and made payment possible and effortless for me and the situation I had. Over all an amazing experience.