Austin was great. He came early, was pleasant and professional. He immediately diagnosed the issue and quickly proceeded with the corrective action. We really appreciated his expert service.

I called HomePro regarding about rendering my home security service due to selling my home and moving out of state to be closer to my family in NV. I was transferred to a Representative name Marjorie M. and boy was she a fresh of breath air! I’ve never experienced nor been treated with such enthusiasm, well informed, very professional, and very, very, empathetic and heartfelt service! And mind you this is over the phone which most of the time I would dread talking to reps on the phone bc I know I’m just caller #27 that’s next. Marjorie is a rare anomaly in her profession, and I wish she can be my Rep for all of my bills. Thank you for making my circumstances so helpful, especially in the mist of what I’m going through. Most grateful and appreciative!

Lindsey did a great job in explaining all the options so that we could make informed decision. Never saw any hard selling. Kudos to Lindsey and the entire HomePro team.

Mark was on time for our appointment to install our security door bell camera. He was very knowledgable and patient taking his time to do his job well. We are very satisfied with his service.

Awesome experience & conversation with Kedrick!*From one Sales PRO to another*I appreciate the expertise and honesty!Perfect sale!Definitely satisfied!

Visal did an amazing job helping us with the selections for our home. He explained everything thoroughly for us and pointed out benefits and recommendations to us without being pushy. He helped us decided what would be best for our family and even things that were unnecessary for us and we really appreciated that. He was friendly and fun to work with and had great product knowledge. I would highly recommend HomePro as your one stop shop!

Overall experience has been good. The staff that came to do the install at the house were excellent. They took the time to troubleshoot and explain how to use the devices.While the work done was professional, I am reducing the the rating of my review for the customer service I am getting. I had taken a service from them and cancelled it before it started. It has been 20+ days since I am trying to follow up with their customer care through email and phone to get my refund. All, I get is a particular person will take care of it and that is not happening.

Jeffrey did an excellent job! He explained all to us. Very nice and well mannered!!Lemont did an excellent job also. He was a very nice and well mannered!!

Isaac Ferris let us know that our 9 year old system is due for a big upgrade so that our system will be able to communicate with HomePro, when necessary. He is very cordial, communicates well, and very friendly! We have had no complaints over the 9 years we have had our HomePro Security System. :-)

Met with Joel today and he was great! He helped us figure out what was best to protect our family at a fair price. He was knowledgeable about the products he could offer and we feel great about our decision. Thank you, Joel!

Andrew did a great job for installing my home pro set up. I highly recommend him and Homepro for your security.

Raul did great job installing my security system. He was very patient and knowledgable and didnt rush through the process. He took the time to make sure the install was done well, the way I wanted, and I understood how to use all the features of the equipment and app. He made the whole experience easy and made me confident in the product Id gotten from HomePro.

Edward was outstanding. Not only did he take his time ensuring he system was setup properly; he found some old wiring that had to be replaced. He was very thorough and without a shadow of a doubt I know my home is protected from head to toe.

Made the process very simple and easy for first timers! Very friendly and helpful when it came to making sure we understood what he was talking about.

The home pro is very secure and very good service and the guy who helped me to get setup all the services is Mr.Keith and the technician Mr.Louis. Very friendly and good nature people. I highly recommend these both gentlemen for your dream house security.

Great experience with HomePro designing our new home with Smart features and Security! Nicholas was outstanding while guiding us through our wants and needs!

James Paul and his helper were real nice and did a great job they are very experienced and know what theyre doing HomePro should be glad to have them working for them

Joel was absolutely wonderful and patient with me today! He answered all my questions and got me exactly the security package I needed and wanted! Thanks Joel!

Jonathan was an outstanding and professional sales rep. He accommodated me even though I was nearly over 40 minutes late for my appointment. Upon arrival he made sure that my tardiness did not effect our engagement. He explained options and ensured we understood what is more valuable and cost effective while meeting security and lifestyle expectation. Jon’s attentiveness to his customer is driven by a good company that values its customer and employees.

Kedrick Gilstrap, went out of his way to schedule a maintenance within a short period of time. Assessing the urgency of my issue. Great customer service.

Cody was professional and took.The time to answer questions. Even returned emailed questions after the meeting to put our mind at ease.

I’m a fairly new homeowner and was a bit confused about my bill. Not only did Kedrick explain my bill well enough for my 5 year old to understand, he gave me his personal extension and told me to call him anytime. Our conversation made me feel more like a family member rather than a customer. Kedrick has built a customer for life. Thank you Kedrick!

Brian took the time and had the patience to go over and review with us the upgrades that HomePro offered.

The HomePro representative that came to my house (Scott Allen) showed up on time and he was very respective of my wife and I. As Scott went through the presentation of services he also took the time to hear about our needs and explain how HomePro could meet and often exceed that need. My wife and I were impressed with the thoughtfulness, planing and customizability that HomePro has built in to their systems. It is with out reservation that I recommend HomePro and their representative Scott Allen.

Marjorie Morales, is exceptional. Her customer service is top of the line, she shared empathy and concern and was able to deliver a result above and beyond my expectations. I am truly grateful that I chose HomePro to protect and secure my home. Thank you so much Marjorie for making this extremely hard time such a seamless transition for me.

Really good experience. Travis was really helpful helping us picking the items we need and Robert installed the system in the same week. The system works fine and I dont need to run down to the door to see who rings the bell, all I need to do is to open the app and look at the camera

Update: I was reached out to today by the manager figure who laughed at my frustration yesterday. He did offer to allow me to cancel and ONLY have to pay for 6 months of service that wouldn’t be received instead of the full year. I declined, expressed my frustration again and was laughed at again. Highly unprofessional. I was was told that my attempts to call multiple times were untrue and even told that I was lying about him laughing at me when I told him I was offended at that!Original: Tried to cancel a contract after 4 years and 11 months with home pro today. I had tried many times in the past to get in touch with the local branch and was never able to get anybody to answer when following the appropriate automated prompts. Today I tried setting up a new service and magically they answered.I was informed that I could not cancel as the contract requires 60 days notice before auto renewing for another full-size year.I don’t recommend home pro at all, any interaction I’ve had has been frustrating beyond any measure. I don’t want them in my home and have been told that our system is out of date and needs to be replaced for the new setup.So I guess I’ll be paying full price for a full year I don’t want on an out of date service that I’m not getting all of the features that are being paid for.Do yourselves a favor and stay away from home pro!!!

Great experience with Brian talking home security monitoring. Signed up to be a customer!

Excellent follow-up, genuinely concerned and willing to assist on all levels!

Joel was a tremendous help he was very professional and really helped us understand every feature that HomePro provides. If Your home is not covered by HomePro you should give them a call and ask for Joel he will get things done for you and in a timely manner

The value of the system and monitoring was hard to beat. Also, Austin Dunn was incredibly helpful and informative throughout the process. He was very responsive and respectful every time we interacted.

Joaquin Oliver could have not been more informed and or knowledgable of both the system and my specific needs. He listened to me and went to work quickly to get us back up and running. I asked him about an other unique specific need I had for security issue and even though he said he had never had a client ask for that, it sounded reasonable and quickly reached out to the service desk and found an exact solution for my request... that speaks loudly to his dedication and willingness to help a client... you got a good guy there!

So I went with this company to support local businesses. They were never able to correct the issue of the motion sensor picking up my chihuahua and setting off the alarm. My.parenrs had a security system 20 years ago that didnt have this issue. Secondly, I am being forced to move out of their service area due to a work promotion. They wont cancel my Contract so I have to continue paying for it...its not my fault They dont service my new area. If I would have went with a national company such as simply safe or even ADT, this would not be an issue. They should have a provision where if they cant service service area, youll be let out of your contract

Joel G was absolutely amazing! He went through everything with us to make sure we completely got the best bang for our bang! We were so lucky to have him. No pressure but definitely sold us by keeping us safe and monitored. Thank you Joel! Cant wait for you to set up my media room!

Travis set us up with all the bells and whistles, very professional, showed us where everything would be set up and how to connect future electronics, great pricing for our new home!

Joel was amazing. Buying a brand new home, lots of parts are moving and changing. Our original security system was installed and had poor customer service and didn’t meet our needs and also left out key pieces of information I needed for permit and usage of the system. Home pros and Joel to the time to talk to me and find out what would work best for the family.

Austin made this process so easy. I basically knew what we wanted in our home security system and after spending time walking my property and discussing everything with me we discussed all of my options to come up with a custom plan for our home and family. Ive worked in security for over 20 years and appreciate the knowledge and professionalism of Austin and this company.

Home Pro wired our new construction house. They have done a great job following up to see if we are able to use the systems in the house. We had a problem with the Ethernet cables and they will be replacing them. Great service.

As a first time homebuyer the builder suggested I use HomePro to setup my alarm system. When I walked in my new home the representative Bob was already in my home waiting on me. I thought it was strange but I didn’t really think much about it. He explained the services and doc signed my name and I give him $1800. However after comparing prices, equipment and doing a little research on my own I decided that Homepro wouldn’t be a good fit for me so I canceled my schedule appointment 48hrs later. On the following Monday the representative Bob called and woke me up screaming and yelling at me saying why did I cancel, you can’t cancel and that had on three days which he never explained to me when I signed up and I was within my three days time frame. I thought any times about staying with the company since I had already given him $1800 but I can’t because I have gotten calls 4 to five calls everyday since harassing me and making threatening statements about what he’s going to do like I’m the only customer in the world. I would not recommend this company to anyone do your research first. All I want is my $1800 dollars back and to stop being harassed by this company it’s becoming a nightmare so think long and hard before signing up and do your research first please

Walked me through step by step to make sure I was confident in what I was doing

I had a fire at my house and Brent contacted me to schedule a technician. Brent was courtesy and professional and put me at ease. The technician Roscoe was informative and quickly fixed my system. Thanks Home Pro for having employees like them!

From the initial phone call I knew HomePro was going to be the one! My husband and I had called several places and gotten many quotes on home security systems. Ben was friendly, down to earth and extremely knowledgeable in regard to their services and made the process smooth in getting everything started.Chris who installed our system was super sweet, respectful and patient with all of our questions. We are ready to roll and are very thankful for the professionalism of HomePro’s staff. Thanks guys!

It was a Great experience working with HomePro and our technology Consultant Brian Green. We have few last minute requests / observations and that should be taken care of in a day. Both Brian and his manager gave assurance and took care on time. I very much appreciate your professionalism, responsiveness and speed with which the changes are accommodated.

Ben Perkins was the Best!!!Excellent Service great deals

Great to meet with Andrew on September 1, 2021. Andrew was prompt, efficient and educational - Great Customer Service. we Thank you for your professionalism and support - Angela Jones and Lucile Jenkins

Angel was very focused and professional in completing all the work tasks and activities required for our HomePro Clare system installation, activation, and customer training. Angel was extremely knowledgeable, polite, and able to answer my questions. Thank you so much.

Sandra M was polite, responsive and helpful. She answered all of my questions promptly. Very good experience! Thank you.

Very Professional and Informational service. Answered every question we had and provided answers to questions we did think to ask. Respectful of our time and was respectful of our home

Raul was very nice, patient, and knowledgeable. Great experience.

I had given up hope on HomePro, until I spoke with the Supervisor Kedrick. His hard work restored my faith in HomePro.

We highly recommend Home Pro for your home as well as business security. Everyone was so attentive and helpful. Thank you so much for installing my most resent security system for my business.

Very satisfied with HomePro security setup!!My Husband feels secure leaving us for business now!Thank You to Mr. Kedrick for his help!!You made a mom & housewife feel like a HOME PRO!!!Thank you! Thank you!!!

Roscoe Dominguez did an amazing job. He was very pleasant and professional. Showed me how to work our smart home hub, the echo show and explained all in a very detailed manner. HomePro has provided outstanding customer service so far.

Cody was very helpful in reviewing the options. He helped me to get the detailed overview of whats needed and what’s not. The overall process of choosing the options was fairly smooth due to him. I would recommend this

Chad was very helpful and was able to guide through the issues we were facing regarding the app. And he made sure the app was functioning as expected. He also explained all the minor details related to the different zones on the home pro panel.

Thank you so much for everything Jose was such a wonderful person to work with and he explained everything in great detail and put us at ease. Before he left he made sure we had everything down and we’re able to understand everything. Y’all have a great team up there at Homepro keep up the great work

Austin Dunn was great. He was very friendly and professional. He went into detail about the services they provide and created a package tailored for my home. He made me feel good about the purchase I made.

Kathleen D’Agostino is a very amazing sale consultant. She was so kind, patient, helpful and professional. She tried her very best to give us all the information we needed, to answer our questions and to make sure we get exactly what we want. Her level of patience and professionalism amazed me. I havent experienced HomePro services just yet - as it is scheduled to be installed in a few days. But so far, I strongly applaud HomePro customer service.

Tyler was awesome. He went above and beyond to make sure I understood the systems and connections of my new home. Thank you!

David and Jeremy were very outstanding and knowledgeable. They made sure I understood the usage and all features.

Marjorie Morales was awesome. She took care of my request right away. Highly recommend.

Chad was awesome! He answered all my questions and concerns. I would choose him again if I had to do it over again.

Angel came in to do our HomePro Installation in our new home. He was very professional and very thorough in his explanation of how everything worked. He was extremely friendly and made overall experience great!

Nic the technician went over and beyond and exceeded our expectations. We had a key pad lock sitting on the counter that he voluntarily installed for us. He even volunteered to close up a telephone hole that the previous owners left in the wall. The system is great, convenient and easy to use. The only thing I wish was different was the alarm itself. I wish it was louder and yelled burglary repeatedly like my last system did. Aside from that, I love the fact that Im notified when someone comes to my door and the camera they installed was very good quality. Overall Ill give a 9 out of 10.

Chris did an excellent job and we were very happy to work with him. He is very knowledgeable and professional.

We worked with Cody - very nice gentleman. Not pushy, and he took his time to explain everything during our appointment.

Brian Green was very knowledgeable about the features that would give me the best tech experience in my new home. I highly recommend them.

Joel was great to work with! We’re so happy to get started with homepro in our first home. He made everything so easy with getting started!

We are with HomePro because of Travis Peterson. After a few hiccupscoordinating product and service, Travis contacted us and took care of everything. He sold HomePro with clarity and passion without being pushy. He followed up and went the extra mile at every step and followed up again afterwards to make sure all was OK.

Chris N. With HomePro was very attentive during our meeting, and was able to interpret very specific requests into a full, accurate plan within minutes. His attention to detail was spectacular. Prior to meeting he also kept me up to date with meeting details and reminders. Thanks for a great customer experience!

We had Rogelio come visit us two days ago to help fix some service issues we were having with our HomePro security equipment. And let me tell you... I will never want to work with anyone else but Rogelio!!! He is amazing!! I love how old school he is and helped us understand our security system by sitting us down and taught us how to properly use the application. Then after that he went around the house to make sure all of the camera were working and the wifi strength was good. He left making sure we were comfortable with the software, understood the security system and was so sweet! I hope we get to work with him again!!

Blake Mitchell got me set up and helped my with picking and explaining the different packages offered. I appreciate his patience and explaining things so i was able to understand and follow. He provided such awesome customer service. Thank you so much Blake.

The experience from Bobby giving me his business card to Chris with installation were totally professional. Will recommend.

Nick Warren was AWESOME to work with!!! Very knowledgeable and patient while delivering excellent customer 👌 service. He explained and gave suggestions when needed to make my process a lot easier. Thanks for everything!NICK YOU ROCK 🎸.🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

John was prompt, professional, very knowledgeable and efficient.

Great job on the new install for my new home! John was very professional, knowledgeable, and efficient. He did a great job and ensured I was completely satisfied. Great Job John and HomePro!

The customer service reps I had were nice, but they have difficulty either understanding what the customer is saying or translating the issue to create the tickets in their system. I had to explain multiple times, sent pictures, my builder had to contact them, but the technician I got was amazing. He contacted me in advance, although they wrote the ticket up wrong, he just had to go get what I needed. Then he educated me on my receiver, (I was clueless). He also called in the additional work I needed to ensure the ticket was setup correctly. He was very professional yet friendly and personable. I actually enjoyed his company while he worked.

Scott Allen was awesome. He walked me through all of my options with surround sound and home security. He was also pro active and didn’t leave us with any questions or reservations about choosing Homepro.

I had a HomePro orientation today with Scott Allen with HomePro Security. He did an amazing job a describing HomePro services and specialties. Hope that anyone that uses HomePro, which I recommend gets Scott Allen as their rep. He did awesome, great guy!! Thanks HomePro!

Joel was great, friendly and very detailed.

Thanks to my man Kedrick for the expert help and guidance.Highly recommend!

Austin Dunn assisted us in working with HomePro. He was very knowledgeable on the existing technologies already installed in our house and understood all of our needs. You know you have a great consultant when they try to learn and ask questions around your needs and not try to pitch something. Great service all around.

Paul Ascherl was great he was very explanatory... made us understand the whole process. HomePro are a great company to get your new home setup.

Pete and his team were very professional, respectful and efficient. I recommend them.

Christ was extremely professional and friendly! He explained what was wrong with my alarm system and took care of business ! You have young and motivated person in Christ that should be considered for further employment promotion for his outstanding knowledge and people skills!

Cody was great, patient and knowledgeable and make the process of choice easy for my husband and I.Great service!

We moved into our new build in February. Our builder uses HomePro for electrical and wiring, home automation, home security, and surround sound. We were told after we moved in we would have an orientation consult with a HomePro rep. My husband was at home when the technician completed the installation and activation of our security system. The tech gave him instructions on how to use the system and mobile app. We had a few warranty issues that needed to be addressed and the tech also gave him advice on how to get those resolved. I have requested the consultation twice, providing my own contact information. I also requested a sales consultation for additional services. Each time, the response was to my husband (not me) and we still have not gotten a consultation.I can’t speak to most of the services they offer because we haven’t been able to use them. The home security system is lacking in comparison to others in the market. The mobile app is easy to use but only provides basic functions, like arm/disarm, alert history, and local temperature. There is not feature for account settings, like renaming sensors, changing/adding security phrases, etc. The system also lacks a scheduling feature. There is no option to set up automated arm/disarm times.The installation errors mentioned that should be covered by warranty were/are as follows: outdoor surround sound-outlet missing a cover plate, under cabinet lighting-1 cabinet missing a light, ceiling fans-1 fan not wired properly, electrical-2 outlets incomplete and 1 outlet in the ceiling instead of the wall, security-exterior door sensor not making consistent contact making it impossible to arm the system.It is now July and we still have no resolution from HomePro on most of these issues.

Matthew was very professional and he answered all the questions my husband had about the Home Pro installation he provided. He got my home system back online. Thank you Matthew my family really appreciates your professionalism and care to ensure our home is safe.

We had an amazing experience during our appointment with HomePro. Chris was very kind, knowledgeable and friendly . He explained in very detail all the possible option we could have in our home. He is very professional and helpful.

The technician was good but I do not like how Savant locks customers into replying on the local vendors for maintenance of the equipment.

Scott was very professional and knowledgeable about the services and products being provided. He answered every question and was helpful in determining the best locations to place cameras. Scott is really passionate about getting to know his customers and understanding of my current situation.

HomePro (Harold) did an EXCELLENT job installing our alarm/smart home! Him and his assistant Raul was on time and efficiently completed our new system in a very reasonable amount of time. I highly recommend HomePro and my salesman Ekiko Garlon. You won’t be disappointed!!!!

Our technician was very knowledgeable and helpful.He went above and beyond to troubleshoot our issue.

Joel was amazing. Really informative and professional. He communicated everything we needed to know and we couldn’t be happier with the service. Thanks Joel and HomePro

Joel was awesome! He explained everything very well and was very professional. As a first time home buyer I wasn’t sure about all that I needed but Joel made it simple and I am glad I am apart of the homepro family!

My family and I bought a new home and Scott Allen was the consultant who walked us through everything and was very informative. We appreciate Scott’s patience and how well he educated my family on security features. We feel confident in our purchase and recommend Scott to get a raise from his boss!

James Paul was my install tech and he was amazing. He went over everything with me and made sure I was comfortable with my system and how to use it. Tim Ward was a very knowledgeable sales representative that helped us understand what we would get and the benefits.

Paul was very clear and thorough. It was pleasure working with him. Thank you for all your help!

Im happy to be a customer of HomePro. They are very professional. Evelia is amazing as she did a good job in answering all my questions.

Great experience with the media team from Home Pro. They took care of my installation and explained everything to me. Very well done!