Kyle here at Iron city is super knowledgeable, he even brought in two mechanics to help explain clutch asm. to me and got me the correct parts for what I needed. Definitely will be coming back for all my sxs needs.
After having a bad experience with a dealer in Tucson, Jerry and Ryan showed us what customer service was all about. We started the process at 5:15 on a Friday, had units to trade in, wanted a new Ranger that was at the Phoenix location, Ryan evaluated our trades, gave us a very fair offer for them, Jerry drove to Phoenix bright and early Saturday morning and brought down the new Ranger, the guys in the service department installed the options we wanted and the new unit was on our trailer and heading home by 1:00 Saturday afternoon. I can not say enough about the experience we had at Iron City. Thank you, Ryan, Jerry and the others that made our purchase a great experience.
Ryan and his crew are awesome! Exceptional sales and service.
Awesome service! Ryan is a straightforward guy! Very honest. I recommend his store to everyone!
Mr. Ryan needs to work on his People Skills. Any questions i have he gets on a Defensive Mode. Bro what happened to you !!!
Ryan was AMAZING!!! Made the process easy and fun!!! Answered all of our questions. He and the shop went above and beyond!!! We definitely will be back for accessories and more fun toys!!! Thank you again!!!
We went in to look at a General we sat with the manager Rayan. And of all my years dealing with sales this guy is real and down to earth. I recommend for everyone that reads this to buy there Im not a sealer but the price we where quoted was alot less then anywhere we went to. Thank you Rayan
Need Minus 5 Stars but, oh well. I made arrangements last week to have two of my Polaris ATVs picked up today for service. Not only did no one call, no one showed up. I called TWICE and was told they knew NOTHING about my arrangements. Finally, four hours later, on a THIRD call, the person actually Argued with me and said that I had made arrangements Yesterday instead of Last Week. Whaaaaa??? What difference does it make WHEN I made the arrangements, and WHY on Earth would you argue or lie about it? On this Final phone call, I gave up. THANKS FOR NOTHING. Absolutely RUDE and UNPROFESSIONAL. Heading BACK to Adrenalin Motorsports with whom I have had EXCELLENT service.
Thank you Ryan we now have his and hers quads!!! The General is next!!!
We purchased our first RZR from a competitor and now after working with Iron City for our second RZR, I wish we had for the first RZR purchase as well.Better pricing, better customer service and no surprise fees.Save yourself some time when you buy your next Polaris and just go to Iron City (Casa Grande), ask for Ryan.
This had been the best experience we have ever had in purchasing a Polaris ever! They are no nonsense and do what they say they are going to do, plus more!
We had a transmission problem with my 2009 Polaris Ranger. We initially took it to a dealer in Tucson who said both clutches needed to be replaced for $2000 and it would take two weeks plus.We heard the service writers there work on commission and didn’t trust them.We then took it to Iron City Polaris in Casa Grande who rebuilt the primary clutch in a few days for $300. It has been running perfectly ever since. We can’t say enough for them. Great place to do business with.
They were great! Customer service was excellent no price gouging love it .fair and honest very hard to find these days
Ryan and all the people at Iron City Polaris are amazing incredible customer service went above and beyond made the buying process super simple everything turned out amazing definitely recommending these guys to everybody
Iron City Polaris in Casa Grande has a remarkable staff. After three years taking my RZR to them for regular maintenance, I always left feeling so positive and confident about their service. I truly get the sense they attempt to exceed customer expectations. On my recent visit two weeks ago, they really went above and beyond for me. This was so sincerely appreciated. Their business approach will definitely keep me coming back for their professional service!
Ryan delivered with a great experience easy in and out love the polaris
I live in Glendale and made the hour and a half drive to see Ryan. He made the whole process easy. Ryan had all the paperwork and registration done. So I had to sign a few papers and he explained all the features and how everything worked. I was in and out with in 30 minutes. I would make the 90 minute drive again to receive the customer service he provides.Thank you Ryan
Ryan and his crew are amazing. Although there are shops closer to me in Tucson, I continue to go here after purchasing my RZR (from them) because of their level of customer service.
Great customer support from the parts department!I called trying to find a hard to find part. The parts guy went out of his way to locate the part at a dealership in Louisiana, gave me the dealers name and phone where I was successful in getting the part I needed.Well done!
We are repeat customers of Ryan. He is absolutely the best! He treats everyone like family. If Ryan ever does not work for Iron City we will go wherever he is!Great place and AWESOME people!
I can only give this place 5 stars. I had a recall on my Razor and they went out of their way to help and teach me how to get the most out of my Razor. Thanks!
I emailed them twice for a price on an ATV with no response. I bought somewhere else. If they cant bother to respond for a purchase then what can you expect for service.
This by far best in the state
Had all but 1 of the parts I needed. Good people. Professional.
Ryan is awesome! These guys are way past five stars. No pressure to do anything. More like an off-road lounge. Excellent experience everytime I go.
Honest reliable service. They dont high pressure sell you items you dont want or need. Will definitely recommend this place
Great service. The staff is informative and helpful. Best price for the new rig in the area. Highly recommend it for sales or service.
Picked up our new xp 1000 rzr. Thanks to Ryan everything went great. He took care of everything and explained all the options on the cart. Great customer service, we wont go anywhere else.
Awesome service! I had to have a recall done and they had me in and out within 10 minutes with no appointment. They just earned my business on my first visit.
So friendly there I’m going to go about a half an hour ago pick it upWe have heard about her side by side I’m going to buy one🤩🤪😜😝😛😋😍😍😍😍
Used to be a good place.And Chris in service is very good, its just getting to him from the front desk !!!!Called last Friday to set appointment for clutch problems on my Razor. Talked with Ryan, he set up for my Razor to be picked up on Wednesday April 17th. At 10 am I called them to see what time they were coming. Talked to a person whom claims he would be the one to come pick it up, and he did not have it on the calendar. Took my number said Ryan was in a meeting, he would get with him and get back to me. 2 hrs go by nothing. I call back talk to Kyle he says same thing, he needs to talk to Ryan and find out what is going on. No call nothing. Nice customer service !!!! Right ???? OMG !!!! Ride now I thought was terrible, they have been surpassed by Iron City Casa Grande Az.
Honest, Fair, and Easy to deal with!😎. Purchased a new Rzr and traded in a ATV and it went Very, Very smooth! Thanks to all that had a part in this transaction!😎
Great experience
Good prices and A+++ customer service.
Todd at iron city on vanburen along with tom the tech who service my rzr where awsome .. got my rzr repaired in timely manner and ready to ride ... thanks guys ... I will only take my rzr to them to service from now on .!!!!
Great place to purchase and have service, gives attention to customers, and great value!
Their service has always been topnotch for me.
Great service, excellent staff.
No frills. Straight up honest low prices.
Great service and good people
Great service. Well run.
Ryan is great.
Great business!
Great staff