I wasnt even on the phone 30 seconds and I wouldnt recommend this place to anybody. Person picked up the phone and just says hello no how can I help you no name of the Shop or business you are calling I asked them what I needed to ask them and then said okay thank you for your time and they just hung up I know its just an embroidery shop but if this is your business and this is how you make money and you offer a service to the public I would recommend being more personable and customer-friendly I think Ive had friendlier conversations with bill collectors.