Jason from the tool rental department, helped me with my Penske rental truck. He helped us with a out of service tag on our car carrier. The most helpful associate I have ever encountered. I havent had that kind of customer service in my entire life. He helped me from start to finish get the car carrier swapped out and set my wife at ease knowing that a pro had taken care of our safety. Jason from rentals deserves a big raise. My most sincere gratitude. Thank you!

Nice store with a lot of options and signage is great so you dont have to wander around looking for items. Highly recommend the app too as you can search for an item and find what aisle & bay within the aisle its at. Quick checkout with helpful employees too

Ive been there several times over the past year as Ive completed various projects in and around my house. Overall, Home Depot has been great and Ive been able to get what I needed at a competitive price.One exception was with appliances, I have received better customer service and quicker delivery times and lower delivery prices across I-25.

I was at Home Depot with my brother buying some tools on 10/02/21 at 6:50pm. At self check out Barbara was present. I scanned all my items and informed Barbara I had a router waiting for me at her station. She retrieved it and I scanned it. I completed my transaction and was looking around for my router when Barbara told me “you have to pay for everything before I give it to you” I was confused as I had already completed the transaction and she was standing literally 3 feet away from me and saw me complete it. Another employee being confused about what’s happening approached the self check out screen and confirmed we completed the purchase. She still stood in front of the router guarding it lol it was embarrassing and insisted on seeing our receipt after the purchase while literally standing feet away from us watching us pay for items. This was just straight ridiculous.

Picked up online purchase from pickup-lockers. Employee quickly noticed me searching for signs and assisted with the entire process. It was prompt and exceptional service.I like this store. If they are busy it can be difficult to find someone to assist but I have never had a negative experience, not always 5 star but never lower than a 3 star.

Everytime I come in Mike and the guys at the pro service desk are always very helpful and has a great attitude . If i have any questions I Know i can find him at the pro service Desk .

Home Depot here in Castle Rock is a great store to visit and shop for the home needs. The facility is well kept, maintained, clean, with super great customer service. Every time I visit, I am asked if I need any assistance which I am always thankful that they do ask that question. I highly recommend everyone to come visit this store and follow me for other reviews.

Great location. We were able to get plywood to load a lift onto the truck, super helpful and nice. Great location off I-25 which is hidden but close. Great location to go to if you need anything from wood, lights, paint, and literally any other item pertaining to a house or building.

Noone is ever available to help you. If you cut your own blinds they threaten to kick you out but make you wait an hour for anyone to assist you.There is never more than one person at the pro desk or customer service. The two older guys in the paint dept need to have their eyes checked. An hour to mix one color!!! Then another hour for a phone sale.... Ill go to Lowes and Sherwin Williams from now on. Pay more and get better service!

Wrong ac in box .....cheaper one in expensive box ...which was what we went for . . Drove 2 hrs back to return. No discount for issue.... Lowes had better service n better prices

I went to see what plants they had. Home Depot did not disappoint. They have a great selection at good prices.

Dont bother ordering something online for in-store pickup. They never pay attention to the online orders. I tried placing an order for a few parts for my swamp cooler, hoping to be able to quickly grab them after work. The online system said it would take up to 2 hours for them to be pulled, but nearly 7 hours later as I was leaving work they still hadnt pulled the order.

Always a fun place to shop and buy for home improvements.

Im always at a home depot for work materials, every day, maybe more. Good store if you know what your looking for to get in and out and back to work.

Staff were all very helpful, friendly, and knew exactly where all my items were. 😀

Ive shopping here for many years and always enjoy working with the friendly staff.

Parking is hard to manuver, store is organized with helpful staff.

Tried to get new flooring purchased and installed from these guys. A month later and we still cant even get a quote. We picked out our flooring in-store. Then I talked to them and set up a measurement time. They came out a week later to get details. All good until they called and said they no longer carry our flooring we picked. We had to go back into the store to pick a new floor (picked 2 options in case). I have now talked to them 3-4 times to get the actual quote only to get the run around and finally the last call told me they had no record of me picking a floor and I need to go back into the store. They have lost our business. Save yourself the headache... dont even try.

What can I say... Great place to get some tools and naterial for repair projects or when you want to make something.

We enjoy this Home Depot. Seems like when you need a staff member you are always able to find one. The few times we have had to make a return/exchange they are very helpful. Good variety of products.

We went to Home Depot today to specifically buy an over the range microwave. We talked with a wonderful employee. We told her we were going to narrow down our choices and select one.After a few minutes, we decided on a $302 model. The employee wasnt there. No big deal. So we waited. And waited. And waited. 10 minutes of waiting my husband asked a cashier to page someone to help customers in the appliance section. Say we waited. And waited and waited. 7 minutes later (I was timing by this time) I asked an employee in the kitchen cabinet section to page someone to appliances again. And we waited. And waited. And waited for 5 minutes.So after 22 minutes of waiting for assistance, we walked out. I get youre not upset about losing a $302 plus tax sale, but having to wait for 22 minutes says a lot about the management of the Castle Rock Home Depot.And yes youve lost a customer.

This THD is difficult to get into because of the roads; there is only one way in and out. The location keeps a lot in stock and the tool rental is one of the better ones.

Very well organized and the selection was great! I was super impressed with the displays and the lack of clutter!The young man at slef check had been on his 3rd day as a new employee and as a new employee he was super helpful and a delight to work with!

Believe it or not I never went here to improve my house, I only went here during Xmas season to buy a special Fur Vickerman Xmas Tree that retails at Safeway, Walmart, Target and specialty shops for $299 and up even online, however this particular tree was just sitting there all by itself with no attention and I bought it for $60 after verifying its tags for authenticity.

Bought a Bosh dishwasher and the older lady was super helpful even though it wasnt her main department. She was extremely nice, accommodating, and gave great advice!

Unbelievable people just standing around I asked them for help in plumbing and they said theyre not in plumbing then I asked if they could page somebody and they said I guess... they would rather talk to each other than help in any way! They were still talking when I left! Without spending money on a shower door $500 to Lowes I guess.

Easy in and out at 3pm had what I needed

Clean, well organized and friendly staff.

Had just what I needed and easy in and out.

We enjoyed a lovely breakfast here. Nice service good food. Peaceful atmosphere.

Played capture the flag a bit drunk at 8:00 pm here and the staff was still kind and helpful, had no issue navigating the layout of the store. Thanks guys

Our augur rental went well. However they were completely out of the Quikrete Fast Setting Concrete Mix and we had to drive to the Castle Rock store where they had over 900 (!) In stock

Love the ability to purchase our sharkbite fittings, rheem water heater, and everbuilt thermal expansion tank all in the same place!

I shop at Home Depot quite often for home improvement as well as my husband is a building contractor.I have often had good customer service from several employees and the store is kept pretty much in order.The shelves are well stocked and everything is pretty clean.I went in last week and needed help with a Ryobi product, I saw an employee in the garden center and I asked him if he could please help me. The employees name is Victor and He said to me, Yes, I can, what can I help you with, dropped what he was doing and took me over to the products and down to the machine area and consulted two other employees and explained Everything to me in detail. In my opinion, Victor is an excellent employee who really likes his job and is very knowledgeable as to where everything is in the store and knowledge of their products and is an asset to Home Depot. I will recommend Castlerock Home Depot to all our neighbors,friends and family.Sincerely: Darlene Lanzarone

They have what you need for your home project. Prices are comparable to other big box stores.

Just a terrible experience with Home Depot kitchens. We ordered our kitchen 5-6 months ago and they are still not fully installed. We have had 2 deliveries of damaged cabinets and the counter-top is something we are still waiting on. Home Depots communication with us and its contractors is appalling and we have had to chase Home Depot every step of the way, not once have they contacted us when they were meant too.We are STILL waiting on verification of the status of our counter-tops, which is something Home Depot should be contacting us about, but despite us sending several chaser emails have not heard a word...Ow, and Home Depot seemed to blatantly disregard our budget and hidden fees and charges have cropped up everyone to blow us thousands of $ over budget.A terrible experience, dont subject yourself to it.

Nice place. A bit dirty, but it is a hardware store. Seems to have a bit of miscommunication between employees.

Had just what I needed and went straight to it.

I bought a house in Castle rock that needed a full remodel. Ive done the whole thing myself and bought almost everything at this location. The staff is helpful and the location is clean.

Cant wait for the new store the ace store to open... so tired of this place

Whether I do curb side pickup, delivery to home or shop in store I find the services for shopping excellent. Web site inventory is accurate helping me determine best way to shop!

This is a very clean home Depot. There are employees who are more than willing to help you if you need help. They also have a good selection of products at this location. It is always been very clean and employees very polite.

Theyve been good about all the new safety measures, and within reason. I appreciate that. They seem to struggle with consistent stick levels though. Always seem to be missing something it seems. But nothing horrible and it is close so certainly tolerable.

Got another Husky tote today, great price but used to be less expensive.

They have more of a selection than Lowes. I am surprised. I have been a loyal Lowes customer until now. I have just been won over by Home Depot.

Nicole in Appliance Department is AWESOME!! She went way out of her way to help us get our order straightened out. I am VERY grateful she was the one to handle our large order because she took the time to make sure everything was right. Highly impressed and so glad I was able to work with her! Thank you Nicole!!

Its home depot, youve been to home depot... why are you even bothering to look at reviews

I got name key tags for all my new clients cleaning and pet fast and easyLooked at trees all too expensiveWe are thinking dig our dead tree out replace with pavers and a smokeless firepit we already have the 2 chairs

Out of stock on many light bulbs, especially the ones I needed. Some other items were out of stock as well.

Patrick in the Rental Equipment is awesome, knowledgeable & helpful! Thank you for doing your job as a professional.

Love Home Depot!!Always find something I want there. Not necessarily the things I actually need.Thats the way it is though being a guy, tools are always awesome!!

Did not find what I am looking for. Nice person who helped. Got to go to competition. Looking for entry door with window. Special order @ Home Depot not @ competition and better pricing.

I find myself driving go Lone Tree location a lot because this store either doesnt carry common items or is out of stock.

Great to have a home depot close to home.

Had to go back and take a picture of the tag with the sk# for the cashier of a pipe fitting.

I always think to myself how organized and clean this store is EVERY time I walk in. The staff is friendly and helpful. And everyone is knowledgeable about all of the departments, it seems.

Love this Home Depot store, its trying to stay out of it is my biggest problem. The Associates are very friendly.

Ive never been to a home depot where the employees did there best to avoid helping a customer. And they were out of everything I needed, at least I think so. I could get anyone to help me.

Nice people. Good selection. Good service. Good prices Ill drive right by the Lowes in town to get to Home Depot as theyve fd me over numerous times.

Its always a pleasure doing business with Home Depot.

Home Depot is always a good place. A lot better then Lowes and they are all pretty much the exact same no matter what one you go too.

They usually have all the supplies I need but the customer service at this branch is the worst in the area. To name a few issues I have encountered with employees: Making returns difficult, not presenting themselves as available nor giving helpful home project advice or lying about calling me back regarding special orders and refunds.

I rented a power rake and was reasonably priced!

Good people and prices

To keep it brief, Tim Short (the employee) was extremely helpful in assisting us with finding the right wood and making cuts in preparation for some baby-room plans we have. He was friendly, eager to assist, and made sure we got everything we needed for our project. Great experience overall!

Unable to return items. Stock always seems to be low

I will no longer be shopping at Home Depot. We ordered appliances and scheduled a date for them to be installed. We were told that the day before the delivery that we would receive a call letting us know the time frame for the following day. The only call we received was to tell us that the microwave and stove was delayed. Okay fine, I understand. The next day we have a 20 minute notice that they are on their way. He knocks on my door and goes I dont really know what we are doing here, umm seriously?! They come into my house with no masks, nothing over their shoes and install my appliances. We make sure all is good and I sign off then he tells me we dont have your paper work because we lost it in the move, again, umm seriously?! I sat on hold for 20 minutes waiting to talk to someone, who then told me he needed to call me back after he looked at our order. Then after calling me back told me a manager would call me. She called me said this was not how our delivery should have gone and the next delivery will be different people. A week later is when we are supposed to get out microwave and stove. Nope, rescheduled to a Monday. We received a 15 minute notice where my husband had to rush home. Everything seemed to go fine. Then I come home from work and see a paper on the stove that tells you to make sure that the anti tip was installed. Nope. I had been calling home depot all day trying to find out a delivery time and never heard back from a manager. Called after work and finally get a manager who says she never received a message to call me and she will schedule someone to come out and install the anti tip bracket and I will get a call in the morning. It has been a week and she has not called me. I called the main home depot number and they said that there is nothing they can do for me, I have to call all the appliance vendors myself to complain to them. I DO NOT suggest ordering from Home Depot. They do not care about you and will do nothing to help you if something goes wrong.

Customer service is good I like coming over here and get whatever for my projects.

Before heading to Home Depot I check online to see if they have the item I am looking for in stock. The last 3 times I been there the item is not available, even though it says online that they have 12 available.This has happened already 3 times in the course of this month.It takes me an hour to get to the store.Frustrating that the store inventory is not accurate! It is a waist of time.I am going to start heading to Lowe’s.

Curbside pickup was great! Didnt have to wait very long, even tho it was a busy weekend. 👍👍👍👍👍

Kept asking for assistance to find something and all I got was pointing in the direction of where it might be and giving multiple possibilities of other aisles it could be in, after 3 people the 4th one walked us to it and explained different options and the woman working the register down by the pro area was so nice. If it werent for them 2 associates I would have gave it 2 stars. When I worked as a Supervisor for them in Denver, that was something we always trained our associates on. You never point to where something is or possibly could be, you walk the customer to the product and ask them if there is anything else you can assist them with, especially when its an elderly customer. This store definitely needs some training with some of their employees.

Great variety! Good value! Convenient! Customer is always right! Donald

They had a machine that made me a copy of my house key!!! What a place... if you need help, you ask a guy in an orange apron and he goes and tells someone else to come help you... its great and they do have most everything at a good price. Thanks

It was fairly busy in the parking lot but we got the product we needed in and out

Had everything I needed. Self checkouts with cordless scanners are really nice as well.

I want to give employee Ashlee at the Castle Rock, CO store a shout out. I came in for Nashua 324A foil tape for my cooktop. The guy in appliances looked it and saw they had it and told me it might be in one of two aisles. I checked the first one but couldnt find it. I checked the second one and met Ashlee. I told her what I was looking for. She immediately looked it up on her HD phone and we went back to first aisle. She found it immediately but there was none on the shelves. She scanned her phone again and then she found it in a box high above. She got the ladder and brought the box down and Voila, she gave me a role of the tape! I was so grateful! THANK YOU ASHLEE. Good service, pleasant, (and pretty). God bless Ashlee!

Horrible customer service. They say they will cut a piece of wood for you. What a lie!!They should say, If they have nothing better to do! I was told by 2 different employees that the guys trained on the saw was busy but would be with me shortly. They were actually getting embarrassed just looking at me 40 minutes later, knowing I was still waiting!!So what is the procedure? I have customers waiting, but I have more important things to do??I finally left or I would probably still be therewaiting for this jerk!!

Goods..always a worker around to ask questions. Bads..not really anything noticed

Home depot is always a great place to shop. Thanks

Everyone is so helpful!

Very crowded. Maybe 50/50 masked. A few employees not masked. No limited distancing except checkout. Employees extremely helpful. Found everything we needed. Thank you Home Depot.

A clean well organized store! I’ve been to this location a few times.My experience at the return desk was a bit awkward as the gentleman sort of mumbled instructions as to how to proceed with refunding money to my card. When I didn’t act immediately or respond in kind to his directions that I couldn’t hear, he got a bit gruff. A friendly fellow, just speak up!My second experience with staff was when I was in the lumber department sorting 1x2’s. I witnessed what seemed to be a lead for the department completely humiliate and dress down a staff member. It had something to do with why a shipment had not yet been put away and he asked several rhetorical questions that were IMO out of line. It was an older gentlemen addressing a mid 40’s male worker. It was hard not to say anything.(Aside) I gave up on trying to find a strait 1x2... typical!My final interaction thus far was at checkout with a younger male employee. He was positive and engaging in small talk. Asked about my project and such.Overall a good experience minus witnessing the harassment to staff.

Home Depot @ South gate CS windoe department terrible. Quinn the Supperwisor needs to take a customer service class. She is rude unprofessional. Wonder how she made supervisor😱 gues its not what you know is who you know 😷 went to competition.

Every time i go here, theyre our of what I need.

Great to go shopping

Huge huge shout out to Tim in the truck rental area, my wife and I bought a load of lumber for deck repairs and Tim was awesome to show us how to load their rental truck and tie it down, and lots of great advice and assistance! In a world where good service is harder and harder to find, he was awesome!

Made my delivery on time and Rolled out

Very busy this time of year obviously, but the people I interacted with today were great! Very helpful, all smiles, and quick. As always, I give this place 5 stars, unlike their blue competitor. Man I cant stand that place. Thanks for being awesome Home Depot!

Short handed all the time. Do not expect quick service. You can expect good people though.

I’m giving them 2 stars due to the person who took care of me, but! I have to say the rest of the employees are just excellent.I came in contact with Sam who On his name has Sam I’m good that brakes the ice quick but the way he took care of me contradict his name, he was short didn’t make me feel comfortable, so I went to parker Home Depot, same question they took care of me no joking 5 min I know we all have bad days so I hope he has a better day tomorrow.

Even with very good signage, only a little more than half the people wear masks there. Of those who do, many dont cover their noses including the employees.

Busy, Busy homeowner, business owners and Landlords! 😌🥂🤑💰

Castle Rock Location had the lumber I needed in stock and cut it to the specs I needed!

Very nice store with mostly helpful staff. I go early to avoid the afternoon crowds but there is less staff in the morning which ok if you know what your looking for and where!

Its tough to complete a project without at least two trips to the hardware store, luckily home Depot generally has whatever needed so its just one store and not several trying to find that one part. I have also been pretty pleased when asking questions as generally the people working the area have knowledge in whatever category, very helpful when trying to solve a plumbing problem! Ive always been impressed with their paint matching ability and thankful that I can get a little fixit can and not have a glaringly obvious mismatch in the wall.

Had good stock, clean, very helpful employees (except the one I asked for help that just blew me off saying, i dont know thats not my department)and didnt even offer to call anyone or even help. Once I found another employee they were very helpful, walked me to what I was looking for etc.

I ordered online and my items were in stock. When I arrived, my order was ready and waiting. There was only one person ahead of me in line. The Customer Service rep was very nice and made sure that everything I wanted was in the package. I was in and out in under 5 minutes. It just doesnt get better than that!

Worst experience ever. We set up an order to be delivered and on the day of delivery the order never showed up. We called multiple times and was told the delivery was on its way. Nope. I called the next day and was told that the delivery had actually been moved to a week later because they didn’t have drivers. This was never communicated to us. We ended up renting a truck which Home Depot did pay for but then couldn’t get help loading the truck like we were told we would have. Other customers were kind enough to help us out.

Came on a Tuesday evening and felt so unsafe. Hardly any customers wearing masks, employees not wearing them properly. I know I know. Its my own fault for venturing out but this was the most unsafe I have felt since the pandemic started. Do Not come here in the evening.

Looking for a dishwasher and the model I wanted wont be in stock until Jan 2021. This is piss poor inventory management.