Dont waste your time and money. The people that work here are just high school kids who look like theyd rather be anywhere else. I recently bought guitar strings specifically for a classical guitar. I asked the kid for nylon strings and he handed me a pack assuring me that they were the only nylon strings they had. I had my reservations on his assertion as the kid could hardly utter more than a teenage grunt, but I went ahead and got them anyway.Surprise, surprise, turns out they were all metal strings. When I called to see if I could exchange them someone answered the phone who sounded like he was at least 30. That didnt matter though since he said I opened the package that there was nothing they could do. Seriously? A brand new set of strings and you cant take them back or exchange them? How bout you repackage them?Its all good though as there is nothing that I need to do at this particular place of business. I can always find another store to give my money to.Now try hiring some staff that actually care about music and know what theyre talking about.

An amazing music shop with really high quality and affordable instruments and wonderful staff. I came in to buy some picks and found a wonderful travel guitar that is absolutely amazing. The staff there sat me down and let me play it and he was extremely helpful and friendly. Hands down the best experience Ive had in a music shop. Id highly recommend this place over the bigger places like guitar center, it is a beautiful shop with a wonderful atmosphere and well kept and cared for instruments. I will definitely be back next time I am in town and would recommend this place to anyone looking to purchase an instrument.

Great shop. My go to. Knowledgeable, large selection, awesome crew. What music store should be.

I love this place! After dropping my guitar (that I bought elsewhere) Jason took a look at it and gave me an estimate on repair. He was very open and honest about the cost vs value of the guitar and helped me make the decision not to repair it. With zero pressure, he helped me look at other guitars to figure out exactly what I wanted, which helped decrease the sting of my broken guitar. I really wish I had just gone there in the first place! Great experience! I did not buy a guitar today (again there was no pressure for being able to look and not buy today), but I will be back to buy once I spend a little more time deciding on a couple of things from what I learned today after talking with Jason. Ive also previously taken lessons there and done a recital there (with voice/ukulele) and those were great experiences as well!

Pretty sweet shop with lots of options.

Awful customer service and the worse experience Ive ever had at any music store.We live around the area and wanted to support a local business. So we went in to see if they had keyboards and ukulele. The front of the store was manned by 2 teenage boys that couldnt care less about their job. We asked one of the gentleman if they had weighted keyboards and he looked like even a simple question inconvenienced him. He says they dont have any at the store but they can order it, something we didnt mind doing. But his terrible attitude and tone stopped all conversations there. Then I took a look at ukulele, and same guy scolded me for taking one off the rack. I guess they dont care enough for our business. We ended up going to Guitar Center and buying a ukulele and a keyboard. I prefer not to shop at chains but this is one time I am willing to spend $800 somewhere were treated like were welcome.My GF and her family are all musically talented and Im letting them know to stay clear from this place. Im not one to play the race card but Im wondering if I wasnt brown, would I have been treated differently.

One of my students took his trumpet to be repaired there because it wasnt actually changing notes, no clue what work they charged for, but they somehow missed the giant crack in the lead pipe! Not impressed at all.Ive only been there once to get cork grease, quick easy purchase (reason for two stars instead of one).

Super awesome music store! The employees were nice and I love the new guitar they got me.

Year after year they come threw for me! Fantastic shop even better people! AND you should check out the plants in the place...makes me smile. Cheers!

I stopped at this place to support a local business and was not disappointed I was expecting the prices to be through the roof but they were actually very reasonably priced and great quality I was also greeted with great customer service! I would recommend this place for anyone looking to take lessons or purchase an instrument

Best little NON big box Music StoreHas knowledgeable staff, not like grocery stocker at those big box places...they know who they are...

Very friendly and informative. Great service!

Great little shop I would definitely recommend it to anyone looking to purchase an instrument!

Nice shop!

Jason Bower is doing a great job for music in the community. Castle Rock Music is a great place to take your kids and get them excited about leant I Music!

Awesome service. Very knowledgeable and helpful. Little pricey tho

This is a great place to go for lessons and repairs. I have family members that take lessons here, and the staff is very knowledgeable and kind. I have brought multiple guitars in for repairs and they do it well and in a timely manner. The prices are very low, and the service is great. I have nothing bad to say about this local business, and suggest that everyone go check it out!

Castle Rock Music is a great place for pickers, players and students. Both of my kids take lessons there and I’m very happy with what they’re learning. There was even a great parlor guitar that I had been playing while the kids were in lessons. Eventually, the owner decided it was as awesome as I thought it was and took it home. Luckily, the manager Dave was able to convince the owner that I really wanted it and I now have a new parlor Fathers Day guitar! Thanks for going above and beyond CRM.

Great selection of instruments. I like how they carry more than just guitars or band instruments. Staff is very knowledgeable. They helped us trouble shoot a hum we had in our sound system at church. Happy to see an independent shop thrive.

Great place for repair! I brought in my violin and guitar for a couple of minor fixes. They fixed it within a very reasonable time. I’ve bought a couple of adapters and cables. Very nice customer service. They made sure that I was satisfied with the service before I left. They called me or texted me to tell me that my instruments were ready. Overall, great service and great people!

My son is on the autism spectrum, and has been taking lessons from Mr. Bill for 3yrs. Bill is incredibly patient with him and always makes sure he understands the material. We just attended his first recital and could not be more pleased. Jacob lights up every Friday for guitar. Highly recommend!

Great staff. All very nice and welcoming. I have bought a few guitars off them and they were all high quality and good prices. Great teachers also.

They have the prettiest ukuleles I have ever seen! if youve thought about playing go check them out!

Awesome shop! Thanks for the help with my guitar! Plays like a dream!

I dont see why many people are giving this place bad reviews, as I have good experience with it. I take guitar lessons here and the mentors are nice. I do feel a tinge of hostility towards me from the front desk workers, but they do seem approachable. Ive never gone through a repair before with them, but thats because Ive never broken a guitar. If it werent from the tiny bit of hostility from the workers I wouldve given this place a five, in my experience and work with them.

Excellent customer service. Great inventory. Very fun environment.

Awesome old school music shop. My kids learned to play here. Been in town a long time. This is the way Music stores are supposed to be. Its a cornerstone of Downtown Castle Rock, and its on a corner : ).

Just bought my first guitar here! What a great experience! Staff was very knowledgeable and fun! Happy to purchase locally and cant wait to begin lessons! Thank you!!!

Wonderful store with friendly staff and great location. Definitely worth the stop!

Really awesome store! Every guitar repair ever needed was done flawlessly through them! Super nice workers, great environment, very knowledgeable.

Rude staff who act as though you should know everything they know. Sad they have no competition in Castle Rock. TOTALLY lacks customer empathy!

The first and the last requirement of a man can be fulfilled overwhelmingly in a place called Castle Rock near CO-Springs; U.S.A.

Took my mandolin in for a relatively simple repair several months ago. Picking it up today because they are too incompetent to fix it... or call us and provide us with that information.

Went to pick up my boyfriends mandaline just now. I dont appreciate being interrogated through petty attempts of guilt.Im so surprised your nice in person, you left such a scathing review.I dont like you guys. It took 6 months and 3 calls from me before I got any update on this instrument. We tried to call ... In the last month. was conveniently what you left off, and Im annoyed at the audacity that you couldnt take a review I didnt even write and decided to confront me about it like Im the misinformed idiot.I wasnt going to say anything, but maybe next time youll learn to shut your mouth and keep some business.UPDATE: The cost of the repair was $10 and they gave the mandolin back to me in about a week and he did it for free because of my interaction at Castle Rock Music. Every expert I talked to had a suggestion. 3D print the piece for a temporary fix, find a junk mandoline and scavenge, or just give it to someone who knows what theyre doing, etc... Not a single person said the fix was too expensive or hard. And I didnt get an awkward talking to when I went to pick it up. Amazing.

Love this shop! I cant believe how much its grown! Live long and prosper!

People are nice and they have a small selection of interesting and unique instruments.

Dope shop! Great selection of acoustic guitars, love the feel.

Never written a review before but this place has great vibes. Thanks for the conversation.

Very cool shop!

Just stopped in to get my daughters trumpet mouthpiece unstuck. No charge! Thank you!

Cool shop

👍🏽

Come visit, warm city and with several walks, besides a great outlet