Reid is an exceptional manager. They did not have my size in boot I wanted and he went extra mile to have boots brought to his store for me. All the employees are very nice without the millennial attitude. Nice place to shop with reasonable prices.
Good prices and helpful customer service.
I where a size 12 and a half shoe but they stopped making half sizes at 11 so you have to get a size 13. I have wide feet and it makes it even harder to find shoes but they had what I was looking for. The lady that helped me was very nice very helpful and a very pleasant person
Masks required but they have no masks if you dont.... Not that Id actually wear one; I just like having options.
NO HELP dang no wonder this place doesnt get business. 3 people at the register 2 of them talking amongst themselves. Then the manager looked through the boxes making small talk with the cashier and not the customers, maybe she was trying not to make it obvious that she was checking for stolen items inside. No greetings when entering and no thank you for your business when exiting. If you want to go un bothered with zero employee contact this is the place to go.
Bad no respect no good sevice got riped off and there shoe was bad they glued the shoes together bad
Very good shoe selection....quality shoesFriendly and helpful staff.Great place to find quality merchandise.
WORST EXPERIENCE.Male, Caucasian mid 20s, dark brown hair was very rude to my Filipino husband and questioned us when our pin didn’t go through (I wasn’t at the counter at the time, looking for a solar powered battery pack which they don’t have) ASKED MY HUSBAND IF HE HAD FOUND OUR DEBIT CARD ON THE GROUND OUTSIDE. No. My husband simply didn’t know I had switched our pins.Not only that we were being profiled from the time we came in. You can be a MINORITY and have money.We’re on the verge of being homeless, nonetheless we’re very clean as we been staying at Motel 6 and needed camping gear just in case we can’t afford.
Always have discounts always satisfied! They only sale air rifles and pistols, nothing above a 22. But the customer service is great!
Came to pick up some soccer shoes for my boy!!! Not priced bad!!! 45 bucks for some Nikes!!!
Great deals on stuff you didnt think u needed, but u do.Big 5 has the nicest employees. I love how they greet you as u walk in to their stores.
Staff is very friendly and VERY long suffering... Always find good deals on their clearance and its always a good experience
Usually have a good experience at Big 5, but I couldn’t locate an item that their website indicated was in stock in the store. The young customer service guy didn’t seem to care or offer to check the stock. So I left.
Its a good big 5 the store is always clean and well-stocked and the customer service is pretty good.
Friendly and helpful staff. Good gear. Found a pair of golf shoes at a reasonable price.
Helpful staff and good inventory of hard-to-find sporting goods.
Always have a great time at big5 with good customer service
Found a great product for the hands called uncle buds it heals extreme cracks from dryness on skin....
Customer service was amazing. In and out with what l needed.
Nice place to chop for outdoor stuff
Nice employees attitude very friendly and nice clean store.
Good assortment. Good price on tennis shoes.
Needing some hiking boots and found some at a reasonable price.
Super good service 👏
People here are cool but the selection is bismol at best.
Went in for some hiking boots 🥾 the staff was friendly and attentive! Thank you David for the helping me out.
Decent prices and helpful staff make this our go to place for sneakers. Great deals on clearance shoes at times, and coupons are available in the mail or newspaper. Guess they have sporting goods too, but we dont use any of that stuff. Would give 5 starts, but the store is a bit small and doesnt always have the sizes we need in stock.
Great deals and helpful associates.
My son and I went to this store to look for a pair of shoes. We found what he wanted at a price lower than what we expected. Service was excellent!
I went to get hiking shoes for my son, excellent service
Found just what we wanted. The Staff were very helpful.
Great Store !
Employees spent time ignoring customers and blabbing with one another.
They treated me like a thief based solely on my appearance. And their was an incident which was I immediately brought to the attention of their corporate office.which they never offered me any sort of compensation or made any attempt to make me a happy customer not even so much as a formal apology or a 5% discount on next visit. I had even made a follow up call to cooperate to ask what if anything did their investigation to which I was stoned walled by saying that they couldnt give me any information on the matter even though they were clearly in the wrong.
Helpful staff, decent selection
Horrible. Not one of their stores was in stock of either. 223 or 5.56 ammunition, was told it comes in on Fridays and sells out the same day... There should be a box limit per household like other gun shops have in place
They always have friendly staff to assist me when I come to Big 5.
Low stock. Helpful employees but nothing in stock that we needed
Friendly and knowledgeable sales associates, clean and tidy store.
Good serviceGood price on product
Service very good. Found what we went to get with lots of choices.
Excellent service. Everyone has a clear answer to any questions about products and theyre always fair priced
Good variety and good prices. Great place to go if youre in a hurry. I have kids in soccer, baseball, and swimming and they usually have what I need. The service isnt great if you need help, but if you go find someone they will help. They also have good sales and coupons to use.
It feels like s step back into the past when you walk through the door. Crowded aisles, tough to navigate. Sales staff friendly.
Friendly staff, and the only sporting goods store anywhere around this area you can get most of your outdoor,sport stuff here. I have used it for boy scout needs, camping, general athletic apparel, some baseball and soccer gear, bikes and some water equipment. Worth a look before driving across the valley.
Went there to buy some portable solar showers for a camping trip I was pretty disappointed when we got all the way up there to the campsite and one of them was broken and did not work
Nice quiet store with good deals.
I love the fact that we now have Big Fives in most of our city market places able to find stuff that you need at the last minute needed some additional equipment from my son School and for his football program was able to pop in guest services at location were very helpful in finding the necessary for equipment had a blast
Es good store and good Service
Good deals i went to buy a soccer ball for my son and i walk out with 2 pairs of sneakers
Sports stuff for people who sport the sports
Staff Was SomeWhat Short and Quick to Move On Or OverLook Your Needs Store Didnt Have Alot of Options in Stock
Clean prices are good people friendly.
The staff members that I interacted with were very knowledgeable and helpful!
Fun place for a sports nut
Staff, the guy, lacks professionalism. Size of garment stapled over by security button. This guy said oh oh so what
Was there with my family shopping for things. Everything was great. Went to go check out my things, walked over to one check out stand and was told to walk back over to the other one to be helped to ring up my stuff. While I was there I realized there was a sign that says checkout for disabled people. Just because someone has a walker, scooter, wheelchair, etc. does not make them disabled, handicapped, whatever you want to label. We are normal and can go to any checkout and are not limited to a certain one. I can’t believe that places like that have a right to do something like this. It’s total discrimination. How the store is run when you check out needs to change.
Excellent service
This is like my candy store bought a couple good guns from there always buy a lot of pocket knives get all my camping gear from there but a $50 backpack for like 19 bucks bought all my daughters baseball stuff here stores not that big but I can literally stay in there for hours great for shoes to especially hiking
Great service. Found what I was looking for
Great merchandise, reasonably priced and very helpful staff.
Good service and prices.
Nice people. Good stock and love the shoes!
Helpful people. Good price for what I needed
Nicely laid out store. Very helpful staff. Great deals. Not easy to see from the street or shopping center parking. Look for the 99¢ store...big 5 is just around the back of the building.
The customer service here is great, very smart, and friendly staff.
I come in here frequently to look for shoes and check out some of their other items. I find that they put sale signs on racks where most of the clothing is not on sale very misleading. Often dont have your size so clothes shopping here is not really recommended.
Great specials and good customer service. I will definitely shop there again
Reid was fantastic with answering questions for our ammunition we needed.
Great sale prices and service.
Much better prices than some other sporting goods stores.
Had everything we needed, and a better price then other places
As always great service and product
Not the best customer service. However, the great deals makes customers forget about the bad service. I give them four stars because of their cashier there.
Good place for shoes or sports related items. Really helpful staff
Purchased an item for a family member, unfortunately it wasnt exactly the best fit for them. The return was handled very quickly and professionally. Surely be using this store again.
Great customer service
Great prices 👍 and great service
Best place to get tennis shoes at a great price
Swell had to stop by the 99cent Store for a moment
Great stuff and a lot of it was on sale the store was clean and staff was desent
Sometimes they have good prices
What can you day about big five?Best place to by shoes.
There is a red hair girl that is so gorgeous and she is very kind!
Clean, organized and easy to find what you need. Customer service is top notch!
Always great buys.sometimes the dont have my size in shoes. So they order from another store
They have good big name brand shoes for not so big prices
Super friendly cashier but the store layout makes it look like a thrift shop.
Love this store. Best place for sporting good s for the kids and adults.
Great service. Good selection. Somewhat of a hidden gem location.
Salesman Patrick most helpful. Prices and selection always the best.
My shoe size was not available in the Palm Springs store. So my shoes were held for me.
Very good customer service. Thank you
No real knowledge of the products that there store carries.
Same chain, different location. A sporting goods store. Always has a sale going.
Cashier Itzel was on a personal phone call talking the entire time we were there and while ringing us and other customers up. Very rude.
Great service
Very nice store. Highly recommend