One of my favorite stores! I’m super grateful I live close enough to pick orders up. Very easy to place a last minute order if I need anything. Everything I’ve ordered has always been very good quality and the prices are competitive! Will definitely be back soon!!!
Im a local soap maker and delighted to find a supplier for lye. Fast and easy pickup at their warehouse 30 minutes away with great prices. Friendly and easy pickup.
I was a bit skeptical of purchasing from this company since there are so many bad reviews regarding shipping and handling of some items. I have made two purchases and have picked them up, and I love everything so far! I’ve orders jars, waxes, butters fragrance oils and I have to say I love them! I just wish they would close at a later time because I have to adjust my schedule to be able to order and pick up same day. Also, if shipping would be less I would definitely have it shipped to my house.
I liked the products but some of them arrived damaged. A couple of the soap base containers were cracked open when it arrived and when I tried to get support through email after a phone call agreeing to send the order information and proof, I got no response. I sent 2 emails with attached photos addressing the problem.
Great customer service! First time ordering and didn’t realize they didn’t have a store front. Spoke to a salesperson and placed my order online. The order was ready for pick-up in no time. Will definitely continue to use them in the future.
They are amazing!! Love all my fragrance oils and butters for my business I will definitely be placing more future orders. Customer service is very nice to work with and had my order ready by the next day to pick up.
Worst experience EVER! The owner is extremely rude & unprofessional. I called to see if I could have soap base exchanged due to issues with the texture, the owner refused and told me to go shop elsewhere.
I received my order poorly packaged, someone by the name of sandy was extremely rude, raised her voice and kept cutting me off as i was trying to speak to her.Very disappointed in their customer service. The young lady answering the phone however was very pleasant.
This is a nice, old fashioned and well run company. I bought products from them for about 6 years now and was always twitching my nose on the S&H costs. I overlooked it because the order was always extremely well packed and the shipping was fast.I used to order, for my practice, 10 lb. of eucalyptus essential oil every year. As it was time to order again, I checked the price that, again, had doubled since last year. The price is now quadruple of what it was 6 years ago... Some inflation, isnt it ?I found another place when I could order an actually more potent oil for half the cost.Thats too bad for the Chemistry Store...
Love this place!!!! Their friendly and knowledgeable staff are always helpful. I love the fact that as a local I can pick up my items at the warehouse to avoid shipping fees. Awesome products at fair pricing! I will be a customer for years to come.....
Customer service is awesome! Love the staff! I have been a customer for years and the prices are very reasonable. I have referred other people to them and they love the Chemistry Store.
I have been a customer for years and the customer service is impeccable!!Great staff and great service. These folks has never messed up my order not once in over the years on my orders and if they believe there was going to an issue, I would be notified immediately.
Great company, went to pick up my products today instead of having them delivered so I could smell some of the fragrances. They were very nice and helpful and their products are very reasonable. Would recommend to anyone.
7 gallon lye arrived with non-functional lid, missing security tab. Owner suggested I find a man to open it or cut open a bucket full of a caustic chemical. Refused to offer any alternative solution. Sarcastic and confrontational. Spoke over me for several minutes when calling for assistance. Mistakes happen but poor customer service is intentional. Shop elsewhere.
Sandy Chadwick spoke to me REALLY RUDE. You never know what someone is going through so you should treat everyone with respect. They ship things out to you fast but they charge crazy shipping prices and over weigh items which makes shipping prices go up further.
Top notch company.Thank you, Sandy!
Great prices but the shipping was more than my order, so I cancelled and went elsewhere. Disappointing! Please find a way to lower the cost of shipping and I will be a customer.
Great selections, great prices, awesome customer service and very convenient when I need items right away!
Purchased multiple items in rigid plastic containers; every single one arrived shattered. Product was poorly packed (really, not packed at all but tossed into a carton) despite some of the highest shipping costs in the market for similar items. I contacted the company twice to discuss, no response. I could never run my business this way and expect to keep customers - not sure why they think they can.
Never had an issue with products from here. The shipping is a bit high though. I have never experienced customer service issues.
Customer service is unacceptable. I had a party where we made 19 logs of soap of which 2 were ruined by the same bottle of Almond Biscotti. When I called to explain the problem they were unapologetic and offered nothing but blame even though the same exact recipe worked with an Almond Biscotti bottle borrowed from a friend.
I’m still waiting for my money back from an order back in May that was never processed or shipped. They have no customer service to speak of and don’t respond to emails. Shady.
This place sells everything and the customer service is great!
FALSE ADVERTISING! Purchased soap through them and they claimed it was Stephenson when it was their own terrible soap that they made themselves. Very deceiving and I would not trust this company.
The have a large variety. My biggest issue with them is the price of shipping. Im in NC but the shipping rates are more than places I have merchandise shipped from Ohio or Washington state. I was going to order from the tofay but them I checked another company for the same size of product and the shipping was farrrrr less than chemistry store. They shipping rates need to be reevaluated.
Prompt service! Oreder ready for pick up in 2 hours!!
Horrible Customer Service!!!! The owner is completely unprofessional!!!! I never do bad reviews but this one takes the cake!!! Very rude!!!
This particular company is really good to work with Ive been pleased with all of my purchases so far and I havent left unhappy not one timeIs clean and precise
The best around
Beautiful
Sexy