I needed to have my new Shelby Mustang GT500 PA inspected since it was purchased out of state. The odometer was reading 800 miles and I also wanted to get the first oil change completed. All went well until it was time to replace the oil filter and the shop realized they did not have a filter in stock. My service adviser gave me the news and the options, and we settled on a non-OEM brand because I did not want new oil in an old filter. Good service in a timely manner. I will be back.

I live in Chambersburg and my son had 2 positive experiences at Keystone Ford. Im looking for a used car - reliable but not too expensive. My son came with me for support and he was willing to trade in his old car to help me with a down payment. The salesperson was disinterested in helping us. Very aloof. He didnt even introduce himself! Took forever to get keys and showed no interest at all. He directed his statements to my son (which is why he was there as this has happened to me before) even when he knew I was the looking to purchase. We heard his name when he was called to the office. I have struggled to get back on my feet and am now in a position to purchase but I will NOT go back to Keystone! Very disappointing!

Great Customer Service! Jason easily fixed my problem when another local Ford dealer said they couldnt help me.Looks like Ill be driving the 30 minutes to get better service on my vehicle!

Kristen was absolutely amazing in helping me with trading in my previous explorer and my recently departed husbands Ford for my new explorer st. She went above and beyond my expectations. Along with Cint the sales manager and Mike in finance, I was treated with absolute kindness and respect. Thanks again everyone!

Ive been going to Keystone Quick lane for all my maintenance, oil changes and state inspections since I moved here 3 years ago. They are always courteous and complete the service in a timely manner. Reasonable prices and convenient location.

Keystone Ford is a GREAT place to do business with! The sales staff was very professional in helping me select and purchase a new vehicle, without being pushy or intimidating. They were efficient in helping me process the purchase and exceeded normal expectations. My previous experience with Keystone Ford has been with the maintenance department, and they have also been GREAT! I will recommend them to my friends.

As before the service was great from the first phone call, had to order parts and was not sure how to go about it, Jim that answered the phone looked my truck up and informed me what they had in stock and what they would have to order, took truck in the next day dropped off in the am and had it completed by mid afternoon. They even offered to pick me up at my work so I could get the truck back before close of the day. Had the works with tire rotation, new front rotors & pads and also a new battery installed all for a fairly reasonable price. Thanks again Guys & Girls.

Not impressed with 2012 Ford Edge brake booster extended warranty repair. Repair was scheduled for a Monday 08/09/21, told it would done same day. Didnt hear anything Monday so I called Tuesday morning, got a call back saying it would be done Tuesday afternoon. Called Tuesday about 4pm, left a message. Got a call back saying it would be done Wednesday. Picked it up Wednesday evening and when I started it the dashboard was reset to what I guess was the default, not what it came in with. Took a few minutes to go in to menus and reconfigure it. As I left I noticed passenger side A/C was hot even though both sides were set on 70. I was a little irritated but the service dept. was closed so I googled it and discovered the battery was probably disconnected without a memory saver, something a professional shop would use, including Advance Auto Parts when the battery was replaced previously so why not Keystone Ford? And these problems could all be the caused by disconnecting the battery and not hooking it up positive first. I calibrated the heater blend door through the touch screen per google and all was well. The brakes are great so that fix was good but 3 days for something I scheduled several days in advance that was a Customer Satisfaction recall and the other irritating things when I picked it up that could have been prevented with a simple procedure to maintain power to the gauge module seem curious to me. At least tell me the gauge cluster will need reset if you know it. And heat on a day in the 90s? Google to the rescue.

My experience there was incredible. The staff was so friendly. They answered all questions, explained everything about the vehicle. I would recommend them to everybody!

Service department is top notch. Very professional, upfront, honest, quality work with no surprises. Communicated clearly through the process, accommodated my schedule and went out of their way to assist as needed. Ensured I had a comparable vehicle while service was being performed. Price was fair for the quality received, got my vehicle back in pristine condition. Will return.

The service problem has not yet been solved. The new parts are on order and I hope that the car will not break down until the new parts can be installed. I will keep you posted.

Awesome customer service. Had my brand new 2020 Ford ecosport ses in just a couple hours, most of which was me getting my insurance and stuff in order.

For the most part I was pleased with my experience at Quick Lube. The one issue I had was the order in which my vehicle was brought into the shop which ultimately cost me about 15-20 minutes of time. When I arrived at the shop there was no one in the facility as I checked my vehicle in for service. Shortly there after another woman came for service after my vehicle had been checked in for service. Her vehicle was processed in. Now I cant say if the next factors occurred on purpose or if it was just happened stance, but I know her vehicle was brought into the service shop about 15 to 20 minutes before mine & if Im not mistaken we were both there for inspections. This is of concern to me because as I understood the shop didnt take appointments & was first come first served. Again not saying this was on purpose, but it did concern me at the time & was part of my first experience. I have no issue with the actual servicing of my vehicle.

Rude sales manager. Reluctant to be helpful at all. If you want to buy a Ford go to Hagerstown.

I am editing this due to we just traded this vehicle in and upon trade at another dealer we found the vehicle had been wrecked not once but TWICE and of course we didnt ask for the car fax because a business should consider it ethical to disclose this. Word of ADVICE, ask for the car fax before buying from Keystone Ford.We also had two new tire put on and the shop messed up the censors before trading it so it had to be taken to Toyota to fix that issue.I took my Ford Focus to have it fixed in the service department and Gary was top notch, kept me updated on the status of my car, it turns out that the problem that my car was having was going to take a bit more money to fix than I wanted to pay so I went into the shop and talked with Gary and he put me in the hands of Nick and Clint, who did a wonderful job in helping us to get my son back in a vehicle and also took the Ford Focus off of my hands. Great job guys! You all rock!

Over the weekend, I test drove and purchased a vehicle from Keystone Ford. I initially reached out via their internet sales option and received a mix of prompt and delayed responses. The following morning I was contacted by a sales manager who answered my remaining question about the vehicle. We met with Frank in sales who had the car ready for us to drive that day. We took the weekend to decide and fortunately for us, the car was still available. Frank had the car ready for us to purchase that evening. The process was smooth, though it would have been faster if we had taken care of financing online. Despite that, it was still a smooth process and we enjoyed working with Frank and MJ. We received a great deal on our car and were not heavily pressured to purchase anything additional, which we greatly appreciated. Im very happy with our experience at Keystone.

I bought my Mazda 3 in July and I love it. Excellent car and runs great. I couldn’t be happier.I’m also very pleased with the service I got at quick lane. It was quick and easy.

I am a first time Ford owner. And I was impressed from the very beginning. FromWhen I first saw the vehicle to the signingall of the documents. When I meet the salesmanRandy Hess. And we went for a test drive I wasreally impressed with the Ranger and Randythough out the whole process was awesome.Everyone I meet was so courteous and thefacility was very clean. I would recommendanyone who is looking for a new or pre owedvehicle to check out Keystone Ford first.Mel Swope

Always professional. Kevin is awesome. Very good to deal with. Also, Kevin remembers your name. Your not just a number or another person walking thru the door. He actually cares about you and why your there. Highly recommend going here for service.

Our salesman Nick was awesome to deal with. The other gentleman Scott was great also. Everyone we delt with were very knowledgeable and help. Great experience.

As an extremely busy, full time working, mom of 4 I have struggled to find a trustworthy shop to take my vehicle for minor maintenance. I was having an issue with 2 of my tires losing air for about 3 months and since I was coming up on an oil change I scheduled an appointment with Keystone Service center. Since I work during their hours I dropped my vehicle off the previous day for a Monday 11am appointment slot and arranged for other transportation to and from work on that day. I did not get a call that my vehicle was ready so I called and left a message asking for a prompt return call since I was on a time crunch as it was. Did not hear back so I made my way there after work at 4:45pm. When I arrived they were still working on it and I was told that when they went to top off the air pressure in my tires that something happened to the one tire stem. I advised them that when I made the appointment I had asked them to take a look at all my tires stems because of the on going issue. They completely forgot so something happened and my back tires stem completely blew as I was standing there. They rigged it so that it would hold air until I could go somewhere else to get it repaired. At this time I did not have the time for them to fix it properly. I paid for the works oil change and they pulled my vehicle around so I could leave. My drivers side floor mat was not in perfect condition but now has black oil stains on it from the service guys, my oil life indicator was not reset, no sticker for my next oil change was provided and my tires were not rotated like promised in the advertisement. Now this all just happened yesterday so I suspect I will also find more that was not done. Its just very disappointing to go yet another shop where I feel women are taking advantage of for their lack of knowledge of vehicles. I will not be returning and will encourage others to avoid Keystone.

So this place is horrible. I called about a Ford F-150 they had for sale. They allowed me to look at it. I wanted the truck. I had to call them every time they did not keep me up to date. After a week they explained to me that truck had a leak and they would loose money selling to me so they sent it to auction. They then said they had some other options on the lot. I told them of a few others I liked and they said would get back to me.......they never again contacted me. Not sure how a company with poor customer service and deceit stays in business but BUYERs beware of this place.

Very good dealer ☺️

I can not say enough about my good car buying experience at Keystone Ford in Chambersburg, PA. I was looking to move into a hybrid vehicle for economy. I test drove a 2020 Toyota RAV4, Honda CR-V and the Ford Escape.. The Ford Escape was comfortable, rode well and was very quiet. What cinched the deal was the fact that I could install a hitch receiver and tow up 1500#.I must give a great deal of credit to the salesperson that I dealt with, Frank Blood. Im an older buyer and Frank took as much time as needed to go over all the technology built into the car.I hope I get as much satisfaction owning the Escape as I did buying it.

Excellent Service. One of the most knowledgeable parts departments around with great pricing. It is very helpful when the parts reps are well versed in actual repair and are able to help. Sometimes theyre only working with whats on the computer screen and unable to help with discussion and sourcing. This parts department has a working knowledge of the products and that has been beneficial and even essential in several cases.

Outstanding service. Kevin in shop was a great help. Thanks for replacing the tires on my truck. Kevin was great help in finding the best tires for my truck.

Randy Hess is always great to work with. He is knowledgeable about their inventory and Fords vehicles. He works with you to find the vehicle that you want. I find it hard to go anywhere else.

I really needed a vehicle, someone hit and totaled my last car. This is my 4th car purchased at Keystone Ford. They made the experience easy, quick and pleasant no more insurance rental for me.

Great honest auto service dept....

Great car with great features. Has a nice smooth drive.

Fast and easy got my suv the same day even that i was from NY not to many questions ask just runs the credit score and the car is yours simple as that CORY COVERT awesome sales man, provides every detail of the vehicle and makes sure you feels comfortable with your new purchase... thanks man we need more like you up here in NY.....

I appreciated being able to look at the different cars without a salesman coming out right away. When we walked into the showroom we were greeted right away. When we told them what car we were interested in we were given the keys to test drive. Russ (the salesperson) was very personable. He went over every area of the car & when I left I felt like I knew the car pretty well. Brad (the financial person) was also very friendly. They both made us feel comfortable. It was a long day, but well worth it. Glad I bought another Ford.

Great experience, Russ was very forth in explaining everything, time for choosing the vehicle and the financial part was very long but I havent bought/financed a vehicle myself since 1975. Hopefully this will be the last one I purchase. Im still learning all the things it has but overall I love it. Thanks!

Ive purchased 2 cars from this dealer and used them for more difficult service that I cant do myself.Pros: they gave me a great deal on my new Focus ST purchase in 2013, they gave me a great deal on that same car when i traded it back to them 5 years later, they have a great selection of cars that you cant find elsewhere (raptor, ST, RS, Boss, GT350, etc.), service is quality and on time (morning dropoffs are usually done by lunch), they shuttle me to work when I drop off my car in the morning, the shop hours of operation are quite reasonable (8-5 + Saturday hours), the car prices are competitive upfront and not bloated till you haggle them down (there is of course room to haggle though), the shop doesnt up-sell much to me, the parts department is helpful/knowledgeableCons: the most knowledgeable and helpful service representative they had no longer works there, I dont feel like I got that great of a deal on my Focus RS, purchasing a car here is like a 4 hour process (was like this for both purchases), technical questions seem to only be answerable by an actual mechanic (who are typically too busy to talk to directly), the last paperwork guy when purchasing a car up-sells a ton of non-essentialsConclusion: This dealer is WAY better than Hagerstown or Martinsburg Ford (horror stories from them)(no XP on Winchester or Frederick) You will get a great or average price no matter what you purchase. The people are down to earth and friendly. The shop does quality work for what seems like a fair dealer service. (not talking Quick Lane work, which doesnt seem to have as good of a budget as the main shop) Ill continue using them for work I need done. Maintenance parts are a bit cheaper from Rock Auto or Amazon though. (this seems par for any dealer though)Other Car Dealer Side notes: Sharrett over charges big time for parts (wanted to charge $20 per spark plug - got the exact same ones on Rock Auto for $8 each)(Sharrett does really good work though and sales team is good) I hear nothing but good about Antrim Way Honda. Ive tried to purchase 3 separate cars from Hagerstown Honda, and they thought I wouldnt mind being ripped off every time! (they wanted $53K for a Civic Type-R when I could walk across the street and get an STI or Golf R for $15k less!)Update 1:My Focus RS broke an axle boot. The axle was fixed under warranty. I was going out of town for a week, so I decided to drop off the car before hand and have them fix the axle and replace the worn tires at the same time. When I got the car back, 3 of the 4 rims were scuffed, scratched, and gouged from the tire installation, the factory powder coated brake calipers were chipped and scuffed, and the under tray was torn. I immediately contacted the service department.Update 2:It took 3 total service appointments, but my car is finally back to normal. The dealership did fix all of the issues they caused. The service manager personally worked my case. I would say the original work was good mechanically, but the cosmetic damage was unacceptable for this type of car. If your not bothered by possible cosmetic damage to your 9 year old, 150K mile Fiesta, the quality of work should be fine. I would be hesitant to use this Ford dealership for service on special edition ST, RS, BOSS, bullitt, etc. vehicles though.

Keystone Ford makes car buying very easy and Frank Blood is very pleasant to deal with. Will send friends to Keystone Ford.

My wife and I scheduled an appointment to test drive a new Ford Escape Titanium. Upon arrival for our appointment Frank greeted us and took us out to the car we requested. He took his time and explained all the new features and even demonstrated how the 90 degree parking assist works. We then took the vehicle out for a test drive and were able to take our time. Frank was very personable and we didn’t feel pressured at any point during the process. We decided to trade our Fusion in and purchase the Ford Escape that we test drove. We are very satisfied with the whole process and look forward to our future adventures with our new Escape.

Previous inspection, Keystone Ford representative informed me that brakes would need to be replaced in the near future. About 4-months later, had noises in front of vehicle. Took my vehicle back to Keystone Ford and explained issue. Work done - Assessed brakes and tire wear; front brakes pad & rotors, front tires replaced & balanced; work was completed; very satisfied with quality of work and professionalism of staff.

Got my dream.

Been almost two months since my purchase love the truck and my buying experience was great. Clint, Sam, Brad and Randy were awesome could not be happier. I was treated like family, almost like I worked there, Thanks again guys.

To anyone who may be shopping for a new vehicle. I have not purchased manynew /used vehicles in my life time but I will tell you it has never been this easy to purchase a new vehicle. Although the staff was very limited, everything from the test drive to the sales to the finance was incredibly smooth. The gentlemen were very courteous and extremely helpful without being pushy or creating pressure like some sales personnel can.If you wish to have a great experience in shopping and or purchasing a new or used vehicle, I truly would recommend Keystone Ford. They are exceptional!

Best car dealer we have been to looking at trucks. I would. Strongly send any one here to buy a truck or car.After looking at trucks with other places. They were able and willing. To get the truck I wanted. And at a great price

VISITED FOR PARTS DEPT. PURCHASE. NICE FRIENDLY EMPLOYEES.

Service took MUCH longer than expected even though I arrived early. Additionally, I noticed the oil was added but not “filled” and wonder if that is simply to have me require services (and pay) more frequently.

Excellent vehicle and customer service.

Not good..inquired about vehicle nobody got back.to include sales mangerLost my business..went to Hagerstown

Very happy Thank you Jack

Great Experience, was out looking at vehicles and salesman came out introduce himself asked what we were looking for. He was very professional and knew what he was talking about. Showed us the different styles of trucks and the options on each one. Got us the keys to test drive vehicle. Decided shortly after, that we were making the purchase and started the paperwork. Went up the next day and picked the vehicle up, Thank You Frank Blood.

First time in my 20 years of buying automobiles I ever bought from a dealer twice. Congratulations! Clint and Casey have always gone above and beyond. Will be back when I need new vehicle.

We purchased a vehicle from keystone and it was quite the bad experience. It took a very long time for them to get everything sorted and get us out the door. The main disappointment i had was the back and forth I had to go through in order to get the rebates we were promised. I had to go there about 4 times. After they claimed multiple times it was all set it turned out the rebates werent even set up right so I had to go back over a year later. Then I had to wait another year to actually get the check. Imagine having a business where you have to wait 2 years for a service. Pathetic. Ontop of that i was lied to about our key fobs which is a whole other ordeal. The whole experience has made me never want to go back.

Friendly staff and probably the fastest waiter time I have ever had.

Super service, thank you

********UPATE*********I was contacted by the Service Manager who generously gave me a gift card for a free The Works oil change for my next service. I appreciate the gesture and feel that this very much makes up for the issue. Upgrading the stars from 2 to 4.*******Original Post******Went to have oil changed (The Works package) on my ‘18 F-150.I parked and asked how long the wait was. Was told oh we can take you right now. 20 minutes later, they finally brought my truck in.They failed to reset the oil life counter. Had to do it myself.Next time I’ll take it to an oil change competitor of Keystone’s.

I have nothing but great things to say about Keystone Ford. I have bought 4 vehicles there in the past decade or more. Every time I go there, everyone is so friendly and willing to go the extra mile for you. Salesman are great, management is great, service is great. All around a great dealership. I recommend anyone to make this their first stop when considering buying a new or used vehicle.

I took my vehicle here for its service, which was oil change, and tires rotated, and a recall. I paid extra for the works package, and two days later my vehicle is telling me that my windshield washer fluid is low, really! This makes my wonder what else they didnt do that I paid for. The service prior to this I took my vehicle to the Quick Lane, and when I went out to get in my vehicle there were to big long stripes of grease going the whole way across my drivers seat. I will not be going back to either one of these places in the future.

Great dealership to deal with! Everyone we dealt with was extremely helpful and more than willing to work with us to make sure our experience with them was top notch! Scott in commercial sales did a great job making sure all our concerns were addressed and made our purchase seem effortless. Well worth giving them a call for any of your vehicle needs!

Just bought a 2019 Ford Ranger Lariat. Very pleased with the experience at Keystone Ford. I searched a wide area online, and started discussions with about 6-8 dealerships. I quickly narrowed it down to 3 based on the models they had on their lot and the price they quoted. Once we got to that point, they worked with me to negotiate a deal that included a spray-in bed liner and a hard tonneau cover. The experience at the dealership on the day of pickup was good. Everyone was friendly and helpful. They didnt try to pressure me into a bunch of add-ons, and did the paperwork quickly and efficiently. They went over the features and functions of the vehicle, and had it clean, full of gas, and ready to go. Great experience and a great deal on my new Ranger!

Excellent service as always !

The Ford Escape needed the oil changed and serviced. While it was there they noticed that the inspection was due this month and ask if we wanted them to complete the inspection. We said yes and was satisfied with the job they did.

They were very kind when talking to me, and we talked about sales and deals. We settled on a wonderful new car, my first car. Thanks!

First time customerVery easy to deal withVery friendly and knowledgeableVery satisfied with my experience

This is our second car we purchased from Keystone and both our experiences have been great. All staff is very freindly and helpfull and really went above and beyond trying to find a deal that worked for us and they were up front about everything. We highly recommend this dealership.

I was really surprised with the staff and way I was treated. Some places you can spend the entire day waiting. You know tire you out so that they can make more money. Not here. I walked in, the price I saw on the internet for the vehicle was what they started at. They found me extra rebates to bring the price even further down, and then blew me away with the trade in offer. I was one happy camper. Didnt even have to use a stern face on them. And I love my stern face.I would highly recommend this dealership when shopping for a new Ford.

Excellent customer service, follow up after the service

I could not be happier with my purchase. Manager Sam and Bill Sherman helped me find exactly what I was looking for, and at a price much lower than the closest Kia dealer. Ive bought several cars from Keystone and will continue to return to them each time.

Keystone Ford always makes us feel like more than a valued customer; they make us feel like family. We will never buy a car anywhere else. From sales to service and beyond, they always go the extra mile.

Keystones service department is 2nd to none. They always go above and beyond their call of duty to ensure my satisfaction, even though they don’t HAVE to. Michelle is an amazing communicator, super friendly and will always go to bat for the customers. Sharon is outstanding, congenial and always makes sure you are on schedule. Gary my tech is super knowledgeable and treats my vehicle as if it were his own. Between these 3 fine people there is no better team to trust your vehicle with.

Always get excellent service.

I bought a used 2016 BMW M5 from Keystone Ford the previous owner traded in the M5 for a brand new Ford Raptor for his 16 year old son lol must be nice. I got a great price and the car was super clean way cleaner than I imagined and when I say clean I mean no rock chips or scratches or dents in the body and no prior paintwork the interior was spotless and even the engine bay was immaculate. Either the previous owner took extremely good care of it or Keystone put a lot money into cleaning it up restoring it because it is absolutely beautiful. I’m only giving 4 stars instead of 5 stars because the previous person I was dealing with Clint a manager never sent me the paper work or returned any of my calls or emails! I was trying to buy it outright no loan but I couldn’t get ahold of Clint. So I ended up looking elsewhere and bought another M5 that was on consignment from The Dealer Network Trade after I payed full asking price the owner of that M5 decided he couldn’t let it go and he didn’t want to sell it yet even after I signed a purchase agreement lol so that dealership immediately refunded me completely before I could hire an attorney. So I went back and contacted Keystone Ford and a different salesman by the name of Nick took my call and got the sale and he did a great job of getting me the car quickly. Thank you Nick at Keystone Ford I would do business again with you but not Clint.

I bought a vehicle here, they held me up for more than an hour, getting all the paper work done (that’s NOT a five star experience), and then kept calling and emailing me till finally I unsubscribed from their emails, but even then they kept emailing me. There is no reason for a reputable company to call and email me after I do business with them. Just one more telemarketer taking up valuable time out of my busy day.

While on a road trip, I got a flat tire. After waiting outside of this location, expecting a tire change, I called them to make sure they had my tire and a technician available to change it. I was told yes over the phone, 20 minutes prior to them opening by a man. They told me they didn’t have it in stock but there was another size I’d be able to put on. Once this location opened, I went inside. I was then told that all the information given to me prior was FALSE. There were no technicians available for a tire change. Nor legally was I allowed to put the smaller size tire on. After waiting almost 4 hours for this location and to be given FALSE & MISLEADING information is ridiculous. I will never return to any Ford dealership due to this experience. If their workers are lying about simple information, I wonder what else they would lie about.

I took my 2014 Ford Fusion in for an oil change. Been noticing my battery was weak sounding during starting. I asked them to check my battery. They checked my battery and informed me it was fine and only needed charged. I was planning on taking a long drive and that should charged the battery. They could of just replaced the battery but the Technician was honest. I really appreciate that. Having a service center that is honest and does good work is rare.

This place is amazing. I will never go back to Hagerstown Ford again. So glad I stopped in. Car purchase was fast and easy. Very nice, knowable and most of all honest people. No salesman games here.

My family is very happy with the service that we received at Keystone Ford. We are loving our new to us vehicle and look forward to making many family memories with it.

Great people with great service as usual. New family member to the fleet. Thank you Nelson.

Just purchased my 3rd vehicle from Keystone and each experience has been GREAT! Have gotten super deals each time and have met employees from the top manager down to service personnel and each one has been polite and professional. Highly recommend this dealership to anyone!

#keystonekindness God Bless for their still being caring people in the world.

They are good people at Keystone Ford, I was in there today to pick up my truck which is the main truck used for the Creek Cleanup Project, when they were checking me out a manager came out to chat and lowered my/our bill significantly.Thats a small blessing for us as we operate on a tight budget, its also a benefit to the community cause now we can get back to work.We cannot thank them enough for their kindness!CCP Team.

The parts and service staff were excellent, especially Kevin. Very professional and responsive. Ensured I was completely satisfied. Pricing was very competitive. Highly recommend.

Although my interactions with the staff were short they were very kind and professional.

We had a great experience buying a used car. I started with an email checking if the car was available and asking a few questions. I received very prompt and informative replies. I let them know we were coming from out of state. They were very welcoming, not overbearing when we arrived. We took a test drive and had a couple more questions that were thoroughly investigated and answered all while having enjoyable conversations with the sales rep and general manager. We easily came to a deal we were all happy with and our paperwork was promptly processed and they had us out the door in a great car with a full tank of gas. I have no hesitation recommending this dealership or coming back ourselves.

This place is poorly operated and dysfunctional. Long before coven 19 shut down I visited and tried to buy a new pickup. They couldnt find the keys, truck was dirty inside, salesman ran back and forth to the manager for nickel and dime silliness. New vehicles are so easy to buy for a reasonable price based on online pricing. This place is so yesterday, Bought at Frederick Motor Company.

Staff was professional and courteous. Very clean facility. Took my truck there for safety recall which was completed very quickly. Thank you.

Worked with Nelson to buy a new school van. They made everything super easy for us and they wonderful to work with. Was super excited to get our new van yesterday. So far so good.

Keystone Ford was a pleasure doing business with! Was in a jam trying to find a new truck before year end and Tucker, Nick and crew were able to find and deliver at a great price!! Will definitely use them again!

Would recommend. No haggling. Sales staff wasnt pushy. Did what they could do to get me in the vehicle I wanted. Made is simple and stress free!

Keystone Ford is an excellent car dealership. The salespeople are very friendly, patient, and helpful. They are not pushy or rude. I enjoyed my entire experience of purchasing a car with Keystone Ford.

My agent, Mr. Frank Blood, understands my needs for a 3-year lease. Brad, who finalized my lease, is a consummate professional. We relate to each other and he is super-organized.

Great experience. The only thing that I wish was better is that when you have an appointment for something specific to happen...say 5PM...dont mess around and then come talk to me at 5:40PM. You made the appointment time...stick to it. Your customers have better things to do. Not professional. Something that should have taken MAYBE 30 minutes...ended up taking hours. It was our 3rd trip in....everything was already agreed upon. Papers were supposed to be ready.Otherwise, we love our new vehicle and General Manager Clint was very pleasant to work with. Thank you.

We were denied a loan and we knew it was going to happen, the staff ( Russ ) still helped us. If you are looking for a car or SUV I would say go to keystone they are honest n respectful they take there time n will answer your questions no matter how trivial it may seem to be to u

Had a good experience at Keystone Ford getting the oil changed on my 1993 Mustang. Sharon has great customer service skills and was very courteous. Was a little disappointed that it took and hour to just change the oil but, things are a bit busy right now with caronivirus so its understandable.

I have dealt with Keystone Ford for a lot of years. I have never had a bad experience. The Sales personnel are extremely helpful and do their best to help get you into a new/used vehicle in your price point and payment point. They explain options to you that help you make the best decision for you. I will continue to do business with Keystone Ford. Great group of people to deal with.

What an amazing experience. Very professional, knowledgeable soft spoken people. Dan, Shana and Tucker you are the definition of what a car dealership should be. Your service exceeded my expectations. I can’t wait to trade in our van for another vehicle from Keystone Ford.And for the service department, thank you Michelle Bakner for your patience, fast response and wonderful attitude. You made something as simple as oil change and car check up an enjoyable experience.I can not recommend this Keystone Ford enough. If you’re looking for a new vehicle, this is the place to go!

A recent trip to Keystone Ford to get our Ford serviced proved once again that it is a dealership we can trust for their great service and knowledgeable staff. Thanks to their technicians we once again have our sync system up and running. It is also where we take our cars for routine maintenance and have always been satisfied with their service.

I would definitely give sales 5 stars but since they opened fast lane for service we will be going elsewhere for service and back to Chevy for our vehicles. We started buying from Keystone because of the great service and purchased 4 vehicles from them over the years after great experiences with sales and service. I am shocked that a company doing as well as they appear to be can have a department that large with employees that dont seem to care about the customers. Rush them out the door get the next one in as soon as possible only works for so long because you loose long term/repeat customers needed for the company to survive. Hope others have better experiences than we have had since the changes they have made.

The service was prompt, professional, and friendly. I was got my state inspections and oil changed. I arrived a little early so I dropped the car off. They let me know when it would be done. I was able to pick it up after the service department had closed and the transaction was smooth

I only dealt with people in parts dept. All three was very easy to deal with. Polite and knowledgeable with what i was looking for 👍👍

Always a pleasure working with the staff at Keystone Ford.Just purchased my fourth vehicle from them.It is worth the hour drive I make to deal with Keystone Ford!Thanks Sam, Shana, Russ, Michael and the whole team!

From the moment we set foot on the lot at Keystone Ford, we received excellent service!! This was our first experience at Keystone and we would recommend this dealership to our family and friends. Mark Doc was very personable and his goal was to make sure we drove away with the vehicle that fit our needs.Mark went above and beyond our expectations and we were very pleased with his caring approach in choosing the right vehicle. We drove 3 vehicles and chose the 2016 Ford Edge. Everyone involved in the process was extremely helpful and we felt very cared for.Thanks Mark for making the process seamless. We really enjoyed working with you. We know that if we have any questions, we can contact you. We are enjoying our new vehicle.

This was a great purchase experience. All the staff are friendly and courteous. They have followed up with everything they said they would. I will not hesitate to recommend them.

Just purchased our third new vehicle in 6 years and very happy with the dealership staff. The 2019 F150 XLT we just bought is great. We werent even thinking about buying any vehicle when we received a Black Friday flyer in the mail. The offer said theyd pay off a trade in if we bought new. We checked our payoff on our 2016 Ford Flex and if was higher than Kelly Blue Book. We drove up to Keystone found agreat deal on a 2019 and they were willing to pay off our note in full on the Flex. Great staff from salesperson, GM and Clayton! Thank you all