Really great service. I love the brands they carry. A lot of my wardrobe is outdoor clothing made to withstand the elements. From pants and shirts, jackets, hats, gloves, etc, they have a great selection. Give their clearance rack a look, too. Theres some REALLY good stuff in there.Huge shout out to Ryan and Kirsten. They were both super helpful and its really great to know that Rugged Outdoors stands behind the products they sell. I had a jacket that didnt quite work out the way I wanted (no fault of theirs!!) but they made sure I was a happy customer. Polite as can be. Theyll treat you right!Its nice to have a local store that carries the brands that I need to fit my outdoor lifestyle.You have a very satisfied and long term customer.

Champaign Outdoors is a great local business! The staff is kind and very knowledgeable about their products. The owners live the outdoor lifestyle, so you know they are offering the best quality products. The store is also involved in getting the community outdoors through hosting local hiking trips. So if you need some outdoor gear or you just need ideas for where you can go hiking, stop by the store. You wont be disappointed!

Bought some fantastic hiking boots online from these guys because they had the best price. Beat all the big box stores which is unusual for smaller operations. Very happy with the experience, shipping, packaging ect. Will shop again for my outdoor needs.

I tried on several pairs of shoes and they didnt have the size in stock, but they gave me a coupon to order from their online store rugged outdoors. I picked it up in the store the next day, but I didnt love it, so I returned it painlessly and I got my online order refund really quickly. They were not able to order the shoes I wanted, but they were super nice and very knowledgable. I had to order the shoes I wanted online from a chain store, but I will definitely be back because I want to make sure that we can have a specialty store like this in Champaign, and while the selection isnt vast, they make up for that in a quality core selection that is well curated based on their expertise. Also, there was a large amount of clearance items that were much more affordable compared to the brand new items, so there is a great opportunity to get some deals on some really high quality items.

The store seems to be going through some transitions, but Ive shopped here twice recently and Im always greeted by friendly staff and Im able to find what Im looking for.

Whatever happened to champaign surplus? It was always fun to go in. This store is not like that, not much inventory, not much of a website.

Friendly folks but the inventory is getting a little thin. Hope it’s a Covid related thing and there will be a bounce back.

Its nice to see a small family business still going for years and years

Miss the old military surplus store I was always excited to go to when I was little, sad to see a once great family business get forced to change

I have gotten some great deals on North Face coats with Rugged Outdoors. They ship quickly and run a great business. I keep ending up there and finding the best deals. When will I learn to just start there?

Very fast shipping, arrived in perfect condition, and a great sale price. I will make sure to look at your website the next time I need something. So glad to have found you.

Great place with a great selection.

I dont know what CJ Sullivan is going on about. I love this store. Great gear and great people. They have tons of equipment. I am so happy my tent from here - they had a ton set up this summer and it was easy to compare and buy one. Champaign Surplus always has or gets what I need.Its no coincidence that they are in business when all of the other shops in town have gone out of business.OH, and they have so many Smartwool socks. I recently took a picture of their wall for a friend who was looking for Smartwool, since she had been getting them from Track and Trail (who went out of business). Check it out.

Great experience! Ordered a north face jacket at great price and it came super fast! Would order from again!

I am very impressed with this company so far! Submitted my order Tuesday and received everything on Friday morning of the same week. Hopefully the products are just as amazing!

I miss Champaign Surplus, the change did not suite them. Overpriced, limited quantity, and items can be priced more than other locations with limited price matching

Quality outdoor gear. I appreciate that they have more than just Patagonia, Columbia, Cotopaxi, and other major name brands. All outdoor gear is expensive no matter which store you’re in, but at least they sell quality stuff and have friendly employees. I’ll be back to load up before my next winter adventure!

I purchased a womens Patagonia 3-in-1 parka from Rugged Outdoors and couldnt be happier. My parka is a beautiful mahogany color and the quality is superb. The fit is tailored and the parka is very warm and versatile. Shipping was a little slow as it took about 10 days for me to receive my order but the fabulous price I was able to get for my parka from Rugged Outdoors definitely made the wait worthwhile. Thank you!!

Ive been coming here regularly while Ive lived in Champaign. Outdoor stores vary quite a bit, but I can say this one is one of the better ones I have seen. The staff is very helpful, but willing to back off and give you space if you want it. One of their under-appreciated services is the price match policy, which will match for other outdoor retailers (not sure the exact limits) but I have used it a couple times.I really enjoy the events that they hold throughout the year. I am a regular at their pint nights and sidewalk sales.

Never been to the store but I ordered a duffel bag from their online website. I was skeptical at first if I should buy it from their website because I never heard it before and the duffel bag that I was looking is sold out everywhere. I did research about the company and didnt know they have an existing store in Illinois. So I decided to order it, and was very happy that the package arrived on time and everything packed perfectly. Happy customer right here! I will definitely order again from them next time!

I ordered a North Face ladies jacket on lineand it was exactly what I was looking for.The medium fit and tapered fit is perfect.Customer service is very good as well

Couldn’t be more pleased. Excellent product, price and customer service! Fast shipping!

Ordered from them online. The item was significantly marked down because it was from a previous season. They shipped quickly. I will look to buy from them again in the future.

Well designed and easy-to-navigate website. Merchandise arrived in perfect condition and on schedule. This was my second purchase...Ill be back!

Visited the new location for the first time a few weeks back. I was a long time customer of the old store, Champaign Surplus, and was excited to check out the new store(s). I was extremely disappointed. The old store had charm and a unique atmosphere that is severely lacking at their new location. The old store felt so genuine and home-grown; rugged, as an outdoor store should. The new store feels like your run-of-the-mill chain store. The selection has severely dwindled to the point that it makes it difficult to shop there. The old store had oodles of brands to make sure you found the exact piece of gear that fit your needs. The new store carries only a handful of brands, with only a select few items from each brand. Ill probably be back, but I certainly wont make the trip for this store alone.

Excellent, friendly and helpful customer service. GREAT price on the coat I ordered that was selling for almost double the price at other retailers. The coat was shipped very quickly. Im impressed with Rugged Outdoors and Im sure Ill be ordering from them again.

I was wary buying at first with little reviews, but one of my best purchases! I got something off of the website as a Christmas gift, and it is awesome! The product came much earlier than expected (ordered on Monday night, received Thursday morning) and it was very true to the picture on the website! Very impressed and super happy with my purchase! Will be sure to check here again when needed!

I ordered a Columbia jacket and boots. Never heard of them until I was shopping for gifts. They had great deals and the shipping was very quick! I would recommend them.

Bought a Patagonia fleece jacket and had to exchange due to a size issue. Chelsea, who handles returns and exchanges makes the whole process hassle-free. Good pricing, free shipping, and a pleasant human respondent. 5-star all the way.

I was looking for a Patagonia vest to wear this winter since its been so cold. I found exactly what I was looking for from Rugged Outdooes, on sale! It shipped very quickly and was delivered very quickly as well. I recommend them, especially if youre looking for Patagonia or similar products .

VERY Knowledgeable and VERY Friendly staff. A++Ill definitely go back.LOTS of higher end sporting outdoor clothing. Hiking, camping, etc.

They were friendly and the coat is nice. They even price checked the coat for us, good stuff. 10/10 highly recommended for all your winter and hiking clothing needs.

Ordered a patagonia jacket and it turned out great! Was shipped promptly and arrived on time! I am very happy with my purchase and will buy from rugged outdoors again.

Champaign Surplus was always a good outdoor gear outlet with some neat military surplus inventory and memorabilia too. I say was because I believe this weekend is their last in this location and under this name. They are in the process of liquidating their stock and moving to 2017 South Neil Street in Carriage Center under the new brand Champaign Outdoors, where they will no doubt hold on to their status as one of the best outdoor outlets in the city.

Used to be a higher end amateur outdoor outfitter. Focused more on trendy brands these days. You can still get some fairly good gear here, but you pay a premium for the local availability. They are moving...so its unknown whether this review will be accurate after the move.

I ordered a vest online on Friday and received it on Monday! Free shipping no less. Who does that? That was scary fast shipping! Customer service is fantastic! The vest was on sale too! Exceptionally pleased!

Had an issue in which I needed to cancel part of my order. They got back to me the next morning, and told me they couldnt cancel the whole order because they can not cancel part of an order. I then ordered what I wanted. They gave me a 10% discount on my next order for my trouble. The customer service people are nice and helpful.

Stopped by to check out there new see store. Was bright and well organized. Was greeted by two friendly people. I might be back for a jacket when it gets cooler. Prices reflect quality of merchandise. If you want cheap go to Walmart, theyve got plenty.

Great price on the Kuhl Arktik jacket and quick delivery! Thank you Rugged Outdoors. 😃

Great buying experience at Rugged Outdoors! I bought a Kuhl fleece lined Luna coat. The sale price was considerably less than anywhere else I looked and the service was unmatched. The website was easy to order from. Shipped the same day and I had it in three days with free priority shipping. The coat is a beauty! Highly recommend Rugged Outdoors and Kuhl products.

Awesome deals on Patagonia & North Face with best selection of colors! Thank you for also shipping quickly. Very happy customer!

Anything you might need for the great outdoors. Camping conveniences Id never before heard of! Practical, upscale, name brands, but they also price match automatically. Some great finds on end of season clearance racks.

Great Customer Service. I placed an order with the wrong size and emailed them and they corrected the order before it went out. Shipped very quick.

Great fast shipping. Sealed brand new jacket. I’ll buy it from this store again.

Great customer service and product knowledge. They have all the name brand hiking gear that you could hope to find. Great seasonal sales, social events, and support the local small business community.

Shipped faster than expected. Item was perfect. Will use this vendor again.

RO has a great selection and my order arrived about 4 second after I hit “place order.”

This store has high quality clothing and outdoor equipment, and knowledgeable staff. Its a local family-owned store, now managed by the 3rd generation. It plans to move later this year to a more accessible location, still in Champaign.

Extremely pleased with my order! Amazing price on a Merrell running shoe in a size 5 which is usually close to impossible for me to find. Shipped super quick. Look forward to shopping more!

One of the most fun places to shop in CU. The staff are knowledgeable/friendly and they price-match. Don’t buy everything on Amazon! They have cool stuff here :)

Item arrived earlier than expected. Very reasonably priced too

Used to be 5 stars when it was Champaign Surplus. They downsized so much I dont see what about their inventory sets them apart from the bigbox stores anymore. Disappointing.

Its a nicely decorated store. The staff is not friendly we were in there for over 20 minutes no one even greeted us. Everything is pretty overpriced. If you really want to try on things you could go there and try them on and then purchase them for a fraction of the price online

Great Customer Service, Great Products, and Great People. Bought a jacket and had great experience with the company. Reached out to Customer Service, and they are very responsive.

Its really not surplus - its a high-end outdoor sports and lifestyle shop. Theres a little bit of actual military surplus gear in the back room, but its not the main focus of the place....and Im cool with that! They have about everything you could want for outdoor sports and rec, including plenty of things you never knew you needed so badly.Other writers are correct: come here prepared to spend!

Nice little place. Many quality deals.

This place is a bit pricy just like most any outdoor store but the staff are helpful and the opportunity to try things out before buying them makes the store much better than buying the same stuff online. Champaign surplus also becomes involved in the community by planning group camping trips which is a great opportunity to meet new people, who are also interested in outdoor activities, from the surrounding area.

Largest selection around! I am getting into backpacking and sport climbing. I have been looking at gear online in many stores, for the type of gear around it is hard to find. For the gear I need its the only place around that even offers most of it. The staff is very knowledgeable of the gear to help you out. Also have to mention on larger items they will price match what deals you find online! So business can stay local instead of Amazon or other places you have no idea where, win win in my opinion.

Very helpful staff. Great selection

This is a nice local store to get outdoor gear. I’m used to places like REI and we’ll this is no REI it is very close. The have a good selection of brands for different outdoor activities. I was there yesterday for the sidewalk sale and would say it’s better than the REI garage sales I’ve been to. There was more selection at Champaign Outdoors sidewalk sale than in some of the REI garage sales. I’ve been following Champaign Outdoors on social media since moving to the area in August. I’ll definitely go back. I was disappointed that the people ringing me up didn’t mention anything about the Flatlanders club. I’ll probably join but getting info about it yesterday would have been great.

They were very quick to ship my item. The quality and price were exceptional. Thank you.

I Received my Joan if Artic Sorel boots in mail today. Perfect size. I’m so glad I read reviews. Great sale price. Love them. I will shop Rugged Outdoors more often! Great merchandise n prices. Thank you!

This is my favorite store of all time. Great for anything outdoors and the military section is super cool. Staff is always friendly and helpful, plus, personalized dog tags can be made here!

Horrible sellerI bought from them on Amazon and looked all over for this item. I submitted my order and paid with a valid credit card. I waited one week. NO order. I emailed them-no answer. I contacted Amazon only to find that they cancelled my order without communicating with me. When I filed a complaint with Amazon i was told that the reason for the cancellation was because it was not longer in stock.This is not a reputable business. No business treats its customers that way!!!!!AVOID THIS SELLER

I do really like having a local supplier of quality outdoor gear, but unfortunately, Champaign Surplus has made some changes which arent the greatest. This store used to be a 5 star shop, but has now reduced their selection, and dropped many brands that I really like, including Prana. For other products, like headlamps, they only carry one brand in store which is frustrating.Still, they try to keep new and innovative products in the shelves

Great prices and quick shipping. Had everything I was looking for at a good price. Will order again for sure

I went the first time during their moving sale. It didnt really strike me as a surplus store. There were a few items, but they had mostly new stuff. I got a good deal on a coat though.

Nice selection of outdoor/travel apparel. Great option for buying local

Super friendly staff, very knowledgeable and helpful. If they dont have what youre looking for they can usually special order it for you. Love this place! Theres always something new to discover.

Great discount on smartwool, especially after Christmas, which I wasn’t expecting. Picked up 2 merino 250 base layer zip ups tops @70 each. Well worth it being that smartwool’s site didn’t have any discount on price, as Rugged Outdoors did. I look forward to shopping at Rugged during the winter because they do have the rare items that may be sold out at times also. And the sales are great ! My package was delivered very quick, within 3 days.👍🏽

Went to their moving sale found used military jacket in great condition for $5.00. Very happy customer. Hope they do well in New location.

The staff treat you like a thief from the moment you walk through the door, dont seem to know much about their products and dont seem to care.An attempt to bring this to a managers attention only ended up in them stating they decide who is a potential thief arbitrarily.Im a middle-aged professional, not a thief, and my phone can record conversations.So much for spending money locally, I found what I wanted online much cheaper and humiliation free.

The staff is extremely friendly and knowledgeable. There are a lot of experienced outdoors people, who are willing to help and answer questions! Prices are great for the quality of merchandise that the store has to offer.

Champaigns outdoors has great brands, is local, and last I knew would match prices. Ive been shopping here since they were Surplus. That said, today at 11:15 I went in to buy a silicon wedding band. My wife bought one there recently - and wanted me to get one too (we have other bands, but are active, and I am fearful of Jimmy Fallon-ing my finger - and wanted to get something to wear when I dont want to wear my band). Wandered into the store, towards shoes in the back. One nice sales associate asked if I needed help. I asked about the bands. He said they were by the front. I walked up, found them, started trying on the sizers. Two employees (a young man and a young woman) were at the front, never greeted me, never asked I needed help. I looked up at them several times, hoping to get their attention, so they would break off their conversation and ask if I needed help. I was there for several minutes. They never asked. I know I could have asked, but am too polite (and they were deep in a conversation about college). I walked out of the store without a purchase (will purchase online). Ill give this place another shot - but in this case, was a bit disappointed in the lack of customer service in a nearly empty store.

My order was at a great price and came in a day ahead of schedule. Thumbs up!

Stopped in to shop this week. Saw the No Gun Sign posted and left. I will no longer shop there. I do not understand why business owners fail to understand that we law abiding citizens are not the problem. The guy who is going to be a problem will ignore the sign and do what they set out to do. If you are going to put up the No Gun Sign you might as well post a sign that says, We are in business but do not want your money

It is a nice product and came fast. Cant wait to wear them.

Very expensive but also has high quality items. Great socks and outdoor sport equipment. Super glad they sell Hobbies now.

Great selection. Very akin to a local REI. Theyre closing this location and moving to another. Cant wait to see what the new space is going to look like.

I was extremely amazed at the quick service/delivery! I placed the ordered the next day it was shipped and I received it the following day. The item - Osprey 65 Viva. The price was the cheapest...I have been searching this item for nearly a week and this was the cheapest that I could find. I am very pleased with the item and service. Thanks Champaign Surplus Store

They have an extremely helpful staff that knows about their camping products, and what they dont have physically in store, they have online. Ive never regretted a purchase from here.

I have been coming to this store for over 30 years. It had a corner on the outdoor market for a long time. The owner carried many items for outdoor adventure that you could get no where else. Now the store is under new management. A lot of the gear has increasingly been replaced with expensive clothing that you can purchase other places. This makes them less and less useful IMHO. But where they really lost me was during my last encounter. I purchased a Pistil hat from them. I like the hat well enough although the price was quite high. 2 weeks after I purchased it the top unraveled and now there is a large hole in the top of the hat. I did not have my receipt, my bad I know. But I thought hey, I paid top dollar for the hat maybe they will stand behind it. I go in and show them my problem and the manager says no receipt no return. I try to persuade in a reasonable way stating the price and the short duration of ownership. She tells me that there is no way to tell where I got the hat. At this point she is bringing my character into question. So anyway there is my review. High prices, fancy cloths, poor customer service, like radio shack -less relevant than ever. Better off going to Gander Mountain, Dicks or Field and Stream.

I was expecting the old Surplus store. Greatly disappointed by that. They did have all the new stuff from the old store.

More like a R.E.I store. I would suggest changing your name. Not a bad store if your looking for something other than military surplus.

Happy that they were able to special order for me something that was not in the store.

Great product, very fast shipping. Would have no issues ordering again

Found some sweet deals quality merchandise

Great vibe there at the new location - and they had just the shoes we were looking for.

Glad to find you, Rugged Outdoors! The price was right, great customer service, and regular delivery was super quick.

Wonderful locally owned, not-a-chain store. Some GI surplus, and also a WAY good selection of contemporary sporting/outdoor apparel. From hats to shoes and everything in between. The staff members have always treated me well. Wash that corporate funk right outa your hair and visit Chapaign Surplus.

Amazing customer service! I live out of town and do most of my shopping online. Im happy to say the customer service is just as great as if I were in the store!

They have very high quality outdoor clothing and supplies for practically anything you can do. Its a great store, but its a little pricey.

I like to shop here for my smart wool socks and other types of socks for my family. Good choices.

Amazing selection, wonderful employees. By far my favorite outdoor store in central Illinois

Great price and quick delivery.What more do you need??

Completely underwhlmed. Champaign Surplus lost my business with this move. This store and its sister have gone the wrong direction. Glad i didnt go out of the way.

Super nice and attentive staff, high quality merchandise, they looked up our item at checkout for price matching and saved us money too!

Always a pleasure to go into this store. It has quality merchandise for any outdoor enthusiast. Plus it has the military surplus that we buy for my grandsons collection.

Not at all like Champaign Surplus. Sadly its missing the charm and family vibe that it once had.

Be prepared to spend a lot of money here. They have a great selection of expensive outdoor apparel including shoes. My wife got a good deal on a winter coat that she found in the clearance section.