The staff there were great! They went above and beyond for my son and I. I will be going to them for future help and assistance. Thank you to Carolina for the excellent customer service.

I am beyond amazed, two nights ago I was having trouble syncing my device to my lap top. I went in there and without buying anything I received the best customer service from Aiyana. She was very helpful, it was the best customer service I ever had.

Went there needing new phones! Ayana was fast, attentive and helped out so much!!! The manager Francisco also helped out! Overall great experience!!

Rogelio was so helpful and KIND. I left with all of my questions answered. Our interaction truly made my day!

Aiyana was extremely helpful, i went in there for questions regarding my bill and she did everything possible to help me, will definitely be going back to there for her help!

I needed a new screen protector and Sahilyn took her time and made my phone look like new! Highly recommend this location!

Super amazing experience. Honestly couldnt ask for better customer service and support. The staff here is caring and so very helpful. If anyone needs t-mobile or sprint help I would so come to this location and see these knowledgeable staff.

Today I went into T-Mobile to update my phone by headphones and get a new OtterBox case Max was able to assist me he was very knowledgeable did not lose patient was able to get me through the process in a very timely manner. The number one thing I love about working with T-Mobile we’re going to T-Mobile is that they were seem to respect my time thank you for keeping up the The standard for amazing customer service.

Great customer service. Very upfront and honest about the plans offered.

I have never been happier with the service we received today! We moved from Sprint to T-Mobile at a different location and did this with the intent to get the free line for my husband to use as a work oil home but they said we didn’t qualify for it. My husband did an online chat and found out that we did, so we went to a different location and it so happened that multiple managers including district and regional were in there. We explained what we were trying to do and they were able to look at the account and determine that we could get the 3rd line and phone and helped us completely! Not only was every person in the store friendly and down to earth, they were easy to engage with, helpful and extremely knowledgeable! Hands down the best service I’ve ever received!! Thank you!!

Junior was great. He listened to our needs and did a great job explaining all of the changes to us. After going to a few locations that were more interested in selling me product than taking care of my needs, I appreciated his help.

Very helpful and kind,explaining every question.

The customer service was great. Helped us out so much with getting my wife’s new watch. High customer service skills here. Greatly appreciate it!

Junior was awesome. helped me out getting my tempered glass replaced. super friendly. will be coming back to him for future purposes

This store deserves more than five stars. The manager there was so helpful and professional, he went above and beyond to help us. When my family and I were there we saw the way other customers were taken care of by the manager and the sales representatives, and I was so glad to see how kind, friendly and professional they all were to customers. If you want to get the best service and the best customer go to this store. Best experience ever!👍

Calvin was grate he was fast and help us right away I will be coming back to this store to get my new updated phone

Excellent service from Sahilyn, thank you!

Sahilyn was very professional and every service I needed was granted, was very helpful throughout the whole process.

The Sim card exchange from Sprint to T-Mobile happened quickly and easily with a very big smile behind the mask . Thank you to Sahilyn

Junior was amazing we are really impressed with his knowledge and help guide us with everything we needed and asked friendly people and his attention to us was really amazing different then other location we went to we will come back awsome experience thank you Junior

Dishonest! Liars! Cheaters! I only wish I could give a negative star. They led me to believe that By turning in my perfectly good phone I could upgrade my phone and get a second phone free. After 18 months of paying it off, I come to find out I just was leasing the phone the entire time. My bad for being duped, however, they purposefully deceived me. In talking with Sprint directly, they admitted that stores do this sometimes. I put a complaint into Sprint about this store. I need to follow up with the BBB. This sounds like it should be ripe for a class action lawsuit. I’m leaving Sprint for good. If you choose to be a customer of Sprint, don’t go to this store. Unscrupulous and they will scam you.

J.R. was very helpful and friendly. I recommend this store.

Thank You! For the good customer service I had with Calvin - Junior Manager and Team.

It was great service by Sahilyn. She was very nice and helpful.

Taryn and Jacob were awesome help for me and my girlfriend, we got our service at another sprint store in Las Cruces and experienced some issues, both of them were super friendly and got everything resolved quickly. Had spoken to 2 other sprint reps on the phone about my issues previously but Taryn and Jacob were the best help!

Junior and the crew were amazing, very helpful, energetic and informative!

Max and Junior did a great job.

Amazing store if I could give them more stars I would

Replaced my Sprint SIM card!! Appreciate the help!

Jr., Taryn, and Stefan were all very helpful and personable

Amazing service help me out when the other T-Mobile could not

Super helpful service from the employees, thumbs up

Helped me out with getting a new sim card for the t-mobile merger.

The people were amazing.

Solid team here I had an issue with my new Apple Watch and they took the time to make the calls and fix it that goes a long way in my book

WORTS STORE TO GO TOO. RUN RUN GO SOMEWHERE ELSE. GABRIEL STORE MANAGER AND CALVIN STAFF MEMBER GAVE MY DAUGHTER THE WORST CUSTOMER SERVICE. THEY LIED AND REFUSED TO GIVE HER THE DEAL THEY HAD ORIGINALLY OFFERED. FALSE ADVERTISEMENT. THEY DONT ACCEPT IPHONES IN ANY CONDITION. SO BE CAREFUL AND RECORD YOUR CONVERSATION BECAUSE THEY WILL LIE AND GIVE YOU WRONG INFORMATION AND YOULL BE STUCK WITH LOTS OF FEES.

Great people junior was amazing

We were lied to by the Sales Associate. They asked what we were paying with T-Mobile, then quoted us a monthly bill that was $20 lower. We pressed him if that included everything, he said yes. We asked what about taxes, he admitted no that didnt include taxes. Then we asked about insurance, no that didnt include insurance either. So he gave us a new total that was the same as our T-Mobile bill but we would get new phones. He told us Sprint would pay off up to $300 for our phones. A week later we discover they werent going to pay off our old phones, and the bill is $52 more than what he quoted us because there is a fee of $52 for leasing the phones. We obviously assumed that was part of the total he quoted us multiple times. He never once mentioned this, just quoted us the other total, talked about how he was saving us money and sent us on our way. Dishonest employees working here, beware!!

Some of the best sprint staff Ive meet very customer focused

As many people says, this store cheated. When I contract my new iPhone, sales rep also recommended me iPad for promotion and saying that I can have iPad only $100($4.17x24billing cycle), and no data plan is needed. I felt It was pretty good deal so I also purchased.When I saw the 1st cycle billing, unlimited data plan $30/mo was added on my bill.I visited the store a couple of times, but the store manager was not there and the sales rep who sold iPad had already gone. A sales rep left a message to the store manager to call back. But he never called me.I finally resolved the billing issue by supporting Sprint customer care, but it took 3weeks.If you want to visit Sprint, I would recommend to visit the other stores to prevent any problems.

So frustrated and disrespected. Went to this store to turn in my old phones because Taylor was so helpful last time we were there. There were 3 young employees at the counter. They said they were locked out of the computers and the manager was eating. We decided to wait for the manager and wow do I regret it. The young employees then ignored us and started cursing like sailors gossiping amongst themselves. The young girl named Lucero was the worst of the three, dropping the f bomb every other word out of her mouth. Keep in mind I’m holding my toddler waiting at the counter. I had my fiancé take my child out of the store it was that bad. The manager came out and helped us. When finishing I told him what happened with the cursing in front of my young child. LUCERO TURNS TO FACE ME AND SAID IN A SNOTTY TONE WITH A GRIN ON HER FACE, “I didn’t think she could talk” she said this in front of the store manager interrupting our conversation, confirming what I just said was accurate. When he said he’ll handle it. This girl went behind her managers back and started laughing. Wow wow wow. I asked the manager for his boss’s contact info and he said there’s no one above him. He will handle it. Yeah right. I called corporate and filed a formal complaint (they were super helpful by the way) and will be following up with his boss.

This store employees are like dis-honest used car sales men...they are not an corperate SPRINT store but contracted 3-rd party store..BE Aware !!

T-mobile is awsome!!!

SCAMMERS they lied and sold us a 4th line we didnt need and told us it was free... Now I have a phone with 9 months of payments for a phone I didnt need. Buyers Beware. They just replaced all the managers because they were all scamming customers... FRAUD!!!!!

Horrible store, couldnt even help me with a simple voicemail question. Told me to go to a different store. Whats the point of having a location if the employees cant even answer simple questions?

After struggling over 6 hours of trying to activate a phone they took care of me within seconds, great customer service!

THIS IS NOT AN ACTUAL SPRINT STORE! Do not buy anything from them they are trying to manipulate you! I purchased an iPhone 7, decided to go with a Galaxy instead within my 14 day trial and they refused to take it back because the manager just left sick. I refused to leave until they did my refund, so then the worker Trayvon told me to go to a corporate store and return it, even tho I had already been to one and they refused since it was purchased from a third party. I told him I already tried and he tells me they are lying and giving me the run around. So I call the San Tan Sprint store and speak to Chad, who was awesome, and he says, no hes lying to you, thats what the third parties do so they dont have to return the products, dont let them do it! So I tell Trayvon they wont, so he tells me to go to AZ Mills and they could do the return there. I made him call in front of me, he told me they told him the manager was there and to send me down. I made him give me the number and I called as I was walking out and the guy told me there was no manager and even if there was, he couldnt do returns from Chandler! I came back in, make him call his manager Marco, who tells me he refuses to drive 2 hours back to the store to do a return, that I should just exchange it for what I want. I tell him Im not leaving. Then he gets back on the phone with Trayvon who then says to him, look Im done with this, Im just gonna do it. Then he calls Sprint customer and processes the return! After arguing with me for almost 2 hours! My friend heard him call me a f***ing b***h under his breath so I call him out on it and he flips out and starts yelling at me about how my friend should have said that to his face! After all this, he still wouldnt process the return for the case and the glass cover so I have to go back AGAIN when Marco is there! This is honestly the worst experience Ive ever had in a retail store!

Excellent.

Good guy

Better off going to the real sprint store across the street.

Zero stars! I had called in with questions regarding my account I believe it was a young fella who answered the phone with very little information I then ask to speak with a supervisor he hung up the phone and somehow managed to ignor 20 of my calls. Very unprofessional! And I’m still looking to speak with a supervisor regarding this problem does anyone have any clue how I can speak with a supervisor for this location?

Salesperson lied about the price i would be paying monthly. I do not recommend coming to this store.

Very helpful

Great staff

Great service

Great help . Jacob Burrell work so hard to be sure I get my phone and the network to work before I leave the store

Thanks for your help today

Good customer service but getting a new phone is always a lengthy process which needs to be sped up.

The person helping was real ass Im so glad I switched to AT&T

Want return but deliberately make things difficult for us,let me run 35miles in vain,wasted my time and wasted my money! I will not use this service anymore!

Best place for phones

This company I don’t recommend to anyone

Wonder people!!!!

Very professional personal.

Very professional staff.

Not a fan of Sprint

Carolina was very kind

Good service 🌪

Kind and they helped me a lot to my doubts