These guys were amazing. So kind and helpful, like they actually wanted to help me! So rare these days. I would absolutely go to them to fix a cracked screen again.
My phone was broken and I was able to get an appointment at any time I needed and were quick and knew how to fix it immediately
Fair pricing, and great service (customer and product) even brought in laptops for a monitor swap(not a standard request) and they made it happen 👍👍
Great service, quick repair time & cheap prices. I’ve came here multiple times for iphone broken LCD and battery problems. I highly recommend to anyone looking to get their phone checked out
I had the most impressive customer service experience. They went above and beyond to fix my phone and it ended up being very inexpensive. Jay was amazing and saved me from having to replace a part of my phone. I will be coming back here for any problems in the future and recommending this location to my friends and family!! Thanks so much again :-)
LOVE Triangle Cellular Repair!! Ive been a loyal customer for years and I remembered why today. The guys at Rosemary Street location helped me out with my antiquated iPhone, when I thought there was no hope! Super responsive, polite, and obviously great with repairs! Ill be back!!
First-time customer at Chapel Hill TCR. Excellent work, and my iPad screen replacement was completed much sooner than the original estimate, which was reasonable in itself. I have my place to go for device repair.
My phone was got denied for replacement of broken LCD due to the reason that it was an international phone. When I brought it to the TCR shop they did not hesitate to accept my phone. In a matter of 1.5 hrs my phone got repaired. It was even much cheaper compared to the previous repair shop. Kudos to the TCR: Triangle Cellular Repair.
Great work, super personable, and crazy fast. Highly recommended.
Cracked the screen of my Google Pixel 4XL phone. Stopped by the Chapel Hill location and I just dropped off my phone off when parts came in and in 2 hour time frame, I was able to pick up my phone fully repaired and looking brand new! I think the time frame is a lot shorter if you dont have an Android. Was only $199..paid half up front. Very fast and professional and phone looks great.
TCR provided a quality service with a quick, professional response and accurate work. I really appreciated how courteous they were and well they treated me in our interaction. Will definitely be using them again and recommending them to family and friends.
My phone died and they could not save it. Too much corrosion. They were super fast at looking into it and didnt charge me for their time. The staff seemed super professional and committed. They were really nice at delivering the bad news!
Truly amazing service, have dealt with this location twice, superb is an understatement. The gentleman that helps me is knowledgeable, nice and very helpful!
Very friendly service, reasonable prices, and phone screen looks and works like new. Definitely would recommend this place!
Took me longer to park and find the door than for the iPhone battery-replacement job to get done. Quick, cheerful, well done.
Fast economical repair; new battery and glass in 20 minutes. And at a completely unexpected fair price!!I will check here first for any future repair work. Wish we’d found TCR sooner.
These folks have fixed us up more than once, for very fair prices. Im glad to know they are around to help me avoid buying a new phone every 6 months when something invariably bad happens to mine.
I would give 5 stars but Ive had the new battery only 3 days and wont know for a while if it lasts. Making an appointment on line was easy and convenient. Someone came to the door as soon as I knocked and accurately estimated it would take 20 minutes to replace the battery. Payment was easy, too. A neighbor recommended you; Ill do the same.
Great prices, quick service and great customer service! Make sure to check TCR in Chapel Hill out!
Ive used TCR for years and they have always been responsive, quick and reasonable. I dropped my phone which caused some minor issues and they fixed it in a half an hour. I was concerned I would be without my phone for at least a day. Good people.
Very easy to schedule on line. Dropped of the device at the door, received call when it was ready. Ive used them several times and have always been impressed with their work
A second time TCR has rescued my phone. The first time I had the battery replaced and the screen replaced. This time it was run over by a car. I thought the screen was shattered. I brought it in for a screen replacement and the technician found that only my screen protector, which was installed by TCR the last time I brought my phone in, was damaged! So he installed a new screen protector - and now my old iPhone 6s, is, once again, new! He was very professional, responsive and Im so happy I didnt have to buy a new phone, or even a replacement screen - clearly I wouldnt have known the difference and I appreciate his honesty about it.
Fantastic! I felt very safe and comfortable regarding Covid no-contact and the work was done incredibly well. They were very clear, communicative, and helpful. Ill absolutely go there again with any phone problems. Thank you!!!
Exemplary customer service from James and expeditious repair on a Dell laptop. I can not recommend this business highly enough. Thank You TCR and James!
I went there during COVID19. I appreciated so much how I was met outside with the employee wearing a mask. Totally professional, safe, and respectful. They did exactly what they said they would do for exactly the price promised (very fair price) and in exactly the amount of time they said. I dropped my phone off, took a walk for 30 min, came back and there my phone was -perfectly fixed. Theres just no need to think about going anyplace else if I have trouble with my phone again.Honestly, I am going to cancel my cell phone insurance for my whole family because I know if something happens that I can get it fixed beautifully for a fair price. All those monthly insurance charges add up. Id rather just pay these folks if something happens- locally owned business, great people.
This was the second time I have had TCR replace the glass on my iPhone. Both times they have been friendly and efficient. With the pandemic, I especially appreciate that they meet you at the outer door and you dont even enter the building. Thanks TCR!
TCR Chapel Hill staff are super nice, considerate, and timely! They give you a cost and time estimate up front. When I had my phone fixed, they even contacted me to let me know the part was a slightly different color than the original and asked for my permission before proceeding. Top notch customer service. Thank you TCR Chapel Hill!
This is the best place that you can go too they fixed it less than 2 hours man i recommend this place
Experienced, efficient, and detail-oriented. Good value. Very focused on customer satisfaction. Convenient hours of operation. I have taken my familys phones there multiple times and have always been very satisfied. I highly recommend.
These guys are the absolute best. I have used them several times over the past few years for phone repairs and they are always able to get you in right away. I dont think I have ever had longer than a 30-45 minute wait for a repair. The staff are friendly and helpful, and the prices are fantastic. I recommend this place to everyone!!
James was very friendly, professional and proficient when fixing my cell phone. There was still a minor issue when I got the phone back (not from his negligence) and he immediately got to work on it again and fixed it. I would highly recommend TCR for anyone needing cell phone repairs.
The service itself was quick and competent. My only criticism is that it was hard to find out how they were handling COVID. The website doesn’t mention curbside or at least “meet-at-the-door” service (or at least I couldn’t find it). I asked if was available on the appointment form, by email, and by phone message and got no response. I took the chance that they did offer it and showed up at my appointment time. Fortunately they did take my phone at the door, but for those of us with risk factors it would be good to know this before making the drive.
My phone randomly stopped working recently and I brought it into TCR about an hour before they closed. James was awesome - he told me hed check it out within a half hour before they closed. When I came back he not only solved the issue but took the time to show me the inside of my phone and what he had repaired which I really appreciated. He was extremely friendly and took extra time out of his day (stayed 30 mins past closing) to explain things to me. Not only that, but the price was reasonable and he showed me the new parts he was replacing. This has been one of the best experiences Ive had at a phone repair shop. Thank you TCR and James!
Was able to fix nintendo switch port and turn it around in two business days, thanks James, and do it at half the cost of other places quoted
Made an appointment for iPhone battery replacement and the replacement was completed in 20 minutes at a very reasonable price.
Spider cracks on IPad. Lives up to its 5 star rating!
Mike was very professional and diagnosed my iPhone problem quickly. Not a major repair as I initially thought and phone working perfectly now. Highly recommend!! Thank you for your help.
Needed to replace the battery in my iPhone. They did it for the fraction of the cost that apple or a certified repair shop would. They even cleared out a bunch of dust that had built up in my headphone jack. 10/10 would recommend, made an appointment (24hrs) in advance and was out in 15 min. Support those local businesses and independent repair shops!
I recently visited Triangle Cellular Repair for the first time after seeing this place for years. I worked with Mike, who delivered efficient and helpful service and got my phone back in good working order. Id absolutely return or recommend TCR to others.
A local business that provides great service. They fixed my cracked phone screen for a good price, and they offer a student discount. Dropped off my phone at lunch and picked it up at the end of the day when I was available. Very friendly too!
Super friendly service. Brought in a device that they had never seen before (Xiaomi Mi Pad 4) with a broken screen and a replacement LCD in hand. They were able to install the new screen with no issues. Could not have had a better experience. Great prices too considering the expertise required to do what they do! Highly recommend.
Fast, efficient, and an all-around good experience!
Great repair shop!! My phone had a broken lens on the rear-facing camera, and they fixed it quickly and for a reasonable price. They have curbside service and will meet you outside, so you can get your phone fixed safely.
Great repair shop! They replaced the battery in my phone and did so in just a few minutes. I had bought the part beforehand, and the repair was very affordable. Excellent and friendly service!Update (about a year later): Today they replaced the battery in another phone for me. Like last time, Im very happy with their service: very reasonably priced, fast, and very friendly. If I have another issue with my cell phone in the future, I know where Ill take it to be fixed.
Ive never written a review before on google but this time i felt that this service deserved it. I went into the shop with a fully cracked front screen. they had a promotion that if you talked to them on messenger you got 10 dollars off. additionally they price match any other stores prices and beat it by 5 dollars. I found another place that did a screen repair for 50 dollars and i went to the store to see if they would match the price. The man who was at the store was super nice, price matched the other competitor, and gave me the 10 dollars off. He did the phone repair within 20 minutes and did a great job. Ive never been this happy with the service of any store and if you have any phone repair needs I would highly recommend this location.
The TCR team is responsive, courteous, and timely! Brian and James were extremely helpful in getting me set up with a new phone screen after my initial replacement began to suffer from ghost touching. Im very impressed with the level of customer service and affordable pricing. TCR has my business over the apple store any day!
My screen was shattered and James had it repaired in 45 minutes. An hour later my battery died and he insisted I bring it right back. I did and he replaced the battery in 5 minutes and I was good again. I couldn’t be happier with Mike’s friendliness and quality service. I recommend this place.
TCR was a real life saver. My phone wasnt working properly and I thought it would be really expensive to deal with. Plus everything was locked down due to COVID-19. But TCR fixed my problem quickly and cheaply. They also had very good COVID-19 precautions in place. I would highly recommend TCR to anyone and will definitely be using them again in the future!
No one answers the phone at this place and no one calls back after leaving message.
Despite having an unusual phone James was able to quickly replace my battery (which I had already ordered and had on hand). They will diagnose problems on site and even order in parts if they dont have them on hand. Very friendly staff (I dealt with James) who are happy to answer any and all questions you might have. Also very reasonably priced! Definitely recommend!
My phone was going crazy opening things even trying to call 911 on it own. TCR did repairs and same issue came back about a week later. TCR then took the phone back made repairs at no additional cost and phone has been working great since. Glad to have it repaired.
Great experience. Made an appt, phone was ready in 15 mins.
This was my 2nd trip to this location and TCR did not fail me! Quick, friendly and knowledgeable! Very fair pricing... I will be back (because I’m a klutz)!
TCR Chapel Hill repaired two iPads and, most recently, my iPhone. James and Mike were both great to work with. Kudos!!
Five stars!! My iPhone wasnt charging and I decided to stop by this store before heading to the sprint store. This same store fixed my iPhone screen the summer before and did a excellent job. They cleaned the port of lent and didnt even charge me!! Perfect customer service, very processional, and super fast. Five stars. So much easier to go here then to the Apple Store or sprint store. I highly recommend them. Plus I was able to park a block down the street. Super easy and convenient.
I was having issues with my charging port not connecting to the charging cord. I had used a toothpick to clean the port but nothing came out. I assumed that the port was bad. I stopped by and Mike cleanings the lint out of the port with very fine tweezers. Wow! There was a lot of lint. He did not charge me anything. Great guy and I highly recommend.
Highly recommend. TCR Chapel Hill took my walk-in request and had me back up in a couple of hours, a little ahead of the time estimate they gave me. Very happy with the service - better than the last You Break / I Fix place I used.
Went in thinking I needed a new battery and charging port and instead of just taking the extra $70 and replacing it, Jay inspected the port and cleaned out dirt and lint that had accumulated over the years and the port worked fine! Simply just needed a new battery. The service was quick and kind and painless. With no wait at all, it blows the hassle of the Apple Store out of the water.
I would give them 6 stars if I could. Eric was very helpful and explained everything involved with what happened to my screen and how he would fix it. He’s definitely an intelligent and experienced person. I would absolutely recommend this place to anybody with any phone repairs/problems. I’ve been to the Apple store for repairs but TCR is much more personal and hands on. support your local small businesses—Thank you Eric!!
Best service ever. Dropped off my iphone at the door with a cracked screen. Came back 30 min later and my iphone looked brand new. Paid at the door in about 30 sec. No wait and the representative was super nice and efficient. Fast, easy, and pleasant experience.
Fantastic service from James: fixed my broken charging port, friendly and professional, and saved the day (and many dollars) for me. He said there is almost no repair they won’t tackle. Give them some love-they deserve it!
This is one of the best phone repair places Ive been. They were very good at telling me everything they were gonna do and also gave me a good estimate before they commenced fixing my phone. You also get a student discount if you go there (only if youre a student of course). Overall great service and cheaper than Ive had at some places
I Dont want to the hateful guy But I brought my iPhone 8 plus in its was messed up and he fixed but he put the wrong type of screen on and now my battery percentage wont show and my iPhone just keeps turning off and on. The guy at the counter was a nice guy he just did his job wrong. Unless my iPhone is just that broken to begin with but I just brought it in for a simple screen break.
I had excellent customer service from James and he got my phone fixed at a very reasonable rate! He was able to fix a bend in the frame of my phone and replace the battery in 30 minutes! He went the extra step to explain what was going on with my phone and how he was going to fix it. I highly recommend this store for your iPhone needs! Thanks James!
They were quick to respond to my emergency need, friendly and professional, and practicing excellent social distancing. Grateful!
James at their Chapel Hill, NC location was super-efficient, gracious, pleasant and helpful. Having that balance, combining those traits all in one, seems rare to me.The companys fees are affordable - less than places Ive used elsewhere in the past.I went to TCR based on super-reviews seen elsewhere and glad I did. Other techs at that location also got great reviews.
I highly recommend TCR for any phone repairs! My iPhone6 had a bath and drowned in May. Eric was able to preform a feat of magic and revived my phone! I was so impressed! I cant thank him enough! A couple of months later my phone would not turn on and was very hot. I brought my phone back to Eric who remembered my phone because of the considerable amount of corrosion in it back in May when he first fixed it . He once again fixed my phone this time in a matter of minutes by adding some insulation around the battery. He did not charge me saying it was part of the first repair. I am so thankful to Eric for his expertise and outstanding service!
They replaced my iPhone X screen under 10 minutes. It looks and works great! The price was the best I could find after calling around to a few places. Very friendly customer service!
James is very friendly and helps find the right solution. I went to several repair shops earlier to get the battery replaced for my Huawei Honor. All of them asked me for a day of time and quoted insane amounts. James was very reasonable and got the repair done from him.
Great service. Knowledgeable staff. Would recommend.
This place ROCKS!!! Not only do they have a great selection of high quality cases and screen protectors, but often will have refurbished phones for a fraction of market price. James is super friendly and responsive and is more than willing to work with you on anything. Any TCR location is worth visiting but if you live in Chapel Hill or Carrboro this place is extremely convenient. Cannot recommend it enough if you are in the market for a new phone, a place to sell an old one, a repair, or just general advice!
TCR rejuvenated my pixel with a battery replacement requiring screen removal. Fast and perfect work. Highly recommend!
Top notch service. Easy, fast and most importantly safe during this time of social distancing.
I had a great experience at Triage Cellular Repair in Chapel Hill! I had to get my LCD replaced and Eric helped me out. He was very friendly, nice, and extremely efficient. He was done in like 9 minutes! I had a repair done before at a other place and he was able to tell that immediately after opening the phone. The last repair was bad and he made sure everything was put back right also fixed the earpiece which broke in the last repair. Overall very happy with the job Eric did and the quality of the store itself.
James is ON POINT.A. My phone is more beautiful than before.B. Impeccable customers service.C. I sat waiting for my BUSTED phone to be fixed for only 30 minutes. (They have Netflix for yea while you wait). But during that time I witnessed James have 4+ interactions with other people, including a few grumpy people, and he handled it all with grace. And fixed my phone. Super good at his job, and super kind.
James was incredibly helpful and fixed my iPhone in 15 min for a fraction of the cost of a new phone. I’m grateful and I highly regiment TCR.
Really good service. I came with my cellphone not charging and not knowing what was going on. It turned out to be something really simple, and they did not charge me. On top of that, very well located within walking distance from anywhere
James was a huge help and HONEST, offering full disclosure when considering different options to repair my phone - even if it meant not getting my phone repaired at TCR. Came back after exploring those options and found TCR to be best. Great service and prices!
Outstanding and friendly service. They fixed both our phones— one for free and the other one quickly and for less than we expected. Simply a great place that made our day!
Iphone 6s cracked screen. Appointment was easily done online. Service was quick and done extremely well. Really saved my trade-in value for the phone. Will use them for sure in the future.
The customer service was excellent. The technician was friendly and explained a lot about their products and services. They continue to keep in contact with me.
I came here to get my Pixel XL phone battery replaced (which requires removing the display). They had to order the battery, and then forgot to tell me it came in (I had to call in to check), and then they broke the display while fixing it. But they gave me a loaner phone, and knocked 25% off the price of the battery repair (no charge for a new display), and a week after they broke it, my Pixel was back in my hands with a new battery and display.They were honest, transparent, and reasonable, and if they hadnt forgotten to call me to update me on the battery, Id probably even give 5 stars.
Really fast service, friendly and informative staff, and more affordable than Id feared. Would definitely use again!
This place is fantastic. Reasonable prices and very friendly. I came in without an appointment on a Sunday afternoon and was helped immediately. Eric was charming, skillful, and fast. The whole repair took less than a half hour. Would highly recommend.
The person working there was awesome! She was helpful and knowledgeable, and didnt charge for the diagnosis. I would totally bring my iphone back here!
James was great. IPad was fixed much faster than predicted, and at a reasonable price. Id use them again in a heartbeat.
Amazing customer service. My phone wasnt charging properly, and they cleaned lint out of the charging port. Working perfectly now, and he wouldnt take any money for it. Thanks!
Fast, friendly service at a reasonable price. I made an appointment online and was in and out in 10 minutes to get the battery in my iPhone 5s replaced. Highly recommend!
I had my phone screen replaced here about a month ago. My phone screen is now very unresponsive on different parts of the screen. The bottom part of the screen darkens sometimes too. I wish I had just lived with the small crack on the screen because after my phone was returned to me, the screen is barely functioning.
Service was amazing. I came in to fix my iPhone 7 Plus and was met by Eric who got it done in less than 20 minutes. He was pleasant, engaging, incredibly knowledgeable, and best of all, he fixed my phone without any issues. I would 10000000 percent recommend this place to anyone looking to fix their device! ASK FOR ERIC!!!
These guys were awesome!!! I thought I lost all of my data in my phone (including 12,000 photos), and they immediately saved and restored all of it, no sweat. Eric was very friendly and full of all kinds of tech advice. You can tell these guys are just genuinely there to help!
I got the battery replaced in my iPhone for a very good price. I made an appointment online and the repair was done while I waited in their comfortable chairs. A good experience!
Replaced my battery quickly and saved me $$$ since I didnt need the glass replaced as I thought, just the protective cover. Efficient, easy to work with. All good!
Best service in phone repair industry. Had a mountain of lint in the phone charge port and James scooped it all out free of charge. Hands down will recommend to others and come back if needed
Repaired my iPhone 7+ in under and hour. The repair technician james was super friendly and helpful. Had my phone back in working condition in no time and no hassle. Highly recommend.
Great service and loved their policy on free diagnosis.Eric was there to help me out and I just had a great time talking with such a great person.Would definitely recommend!
My iPhone wouldnt charge. Apple and AT&T support didnt solve the issue and first available appointment at the local Genuis Bar was six days later. TCR, Eric in particular, saved the day! Eric diagnosed the issue and fixed my phone on the spot (I needed a new charging mechanism). He was extremely knowledgeable and gave great advice in addition to the speedy repair. Will go to TCR first for any future issues. Thanks to TCR Chapel Hill and Eric for outstanding customer service.
They fixed my phone in less than 30 mins and it works great!I got my battery and my screen fixed! They did an amazing job.
TCR helped me out on a holiday weekend. I was surprised the store was open on Memorial Day. Eric was great and fixed my screen in front of me in less than 20 min. Cancelling my Genius Bar appointment now!
Really wonderful service! Eric helped me at the desk and was absolutely great. He was extremely knowledgeable and got my phone fixed up really fast. Next time my phone is acting up I’m definitely coming back!